Customer Reviews for South 40 Farm Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South 40 Farm Store

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theresa L. on

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I booked with Medford and never received the new pickup location until after I was called less than 24 hour before pickup. It was an additional 1/5 to 2 hours of my time to pick up the unit. The Medford store that booked me messed up the booking and I had to wait longer to check in. My Bad review is for the Medford booking.

Robin K. on

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Kenneth A. on

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I had a little SNAFU getting the truck back on time, I was treated with understanding and patience

Maurice F. on

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dustin F. on

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RICHARD A. on

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Everything and everyone was perfect.

Keith N. on

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Excellant service

john E. on

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The service was great and the people were very helpful!

Thomas S. on

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They are wonderful to work with, professional and courteous. Equipment is always clean and kept up. They could just be as kind as they are .....we love them

jason H. on

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Nothing to comment on.

kari L. on

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You need to track units which transport marijuana or hemp. Our furniture has a scent which I DO NOT APPRECIATE!!!!!

MICHAEL H. on

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Nice people. Very professional.

Eric R. on

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The staff was helpful

Gretchen O. on

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My truck smelled so bad of marijuana it was nauseating and I had a headache from having to load my boxes and furniture in it. I told the check out guy about smell all he could say was we been cleaning it this morning. Well an hour cleaning won't take out that smell. The cab was smelling too. I had to take it cause I was on a timeline and that's what they had. Then when I returned with the correct gas. To the dealer at my storage unit. Of which I called him first to get the ok . He called them to let them know he was checking it in. They wanted it for Someone else and he drove it over. I turned it in early but they charged me another day another insurance another pads and gas which was wrong and the other dealer had checked it too. Plus a clean out. I will admit I failed to sweep it but they needed to detail it so others don't get sick like I did. So $150 extra out of my pocket plus my home belongings smelling like drugs along with a painful move. Something is wrong here. Is this how that dealer has to make a living? The other dealer and all others I have had over my years of moves have never done this to me. I will have to stop using uhaul if this is the new way they do business and their trucks smell so bad. To all who see this don't go to that dealer. Unless your a marajana grower you can afford the cleaning fine but us other guys have to deal with the ones who take your fine but dont clean the trucks right. They are good at padding their pockets at this place any way they see fit. Even if it's incorrect.

Michael T. on

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The truck itself was well maintained and drove very well. The cargo area reeked of marijuana very bad and I was worried about my stuff smelling like that. If I had more time and could move on a different day I would have requested another truck.

Thomas G. on

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michael R. on

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Many Uhauls are used to harvest marijuana and hemp in Oregon. I went to pick up the first one and it smelled like cannabis from several feet away. No way was I driving that across the country, I would have been yanked out along with all of our belongings the first time we went through a checkpoint in texas. The replacement uhaul that I was given was on its last leg, pretty sure the transmission is going out on it, the heat didnt work in it until the last day, after i froze through the cold desert. Because of the transmission issues, fuel costs for the trip nearly bankrupted me.

Stephen S. on

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Donna M. on

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michael R. on

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Tawny R. on

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Stan F. on

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vicki P. on

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This was the best U-Haul experience we have ever had. People were very friendly and easy to deal with.

Andrew K. on

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I had to switch the truck for a different one within 15 minutes of pickup, the truck was not safe to drive on the freeway due to a violent shake, the front right tire was below the legal minimum for tread and the truck wasn't even swept out. That cost me 3 hours of time and hassle to get another truck. I was very dissatisfied.

dan D. on

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Ralph B. on

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Staff was attentive and helpful. All went very well.

Ronald R. on

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Nothing. Sarah...at the drop off location was professional and courteous. What more could I ask?

ron L. on

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Michael T. on

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Super nice and friendly staff.

Amber O. on

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The truck was very dirty and stunk really bad in the cab. The truck died 3 times and I had to jump just to move it. The rental staff was very curtious and professional and very helpful. My only issue was with the equipment itself.

Ed M. on

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A truck was rented to us that Leaked after also having a truck with a check engine light. Worst experience ever with U-Haul. You

Marjorie S. on

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CAREY G. on

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Quick in and out service. Thanks

Theresa M. on

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Great people Great place

Jenine B. on

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scott B. on

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you charge for things u dont tell.people about your a rip off..I will let everyone on my 3 social media sites know what I did and all my songwriting associates and musicians

Nancy M. on

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Great staff and very convenient to my home.

Lee F. on

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Excellent customer service, very friendly and courteous. I will definitely use them again.

Paul G. on

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Implement a system that can’t be manipulated by owners of a location. I filled out my form online, got my reservation, but the owner grilled me 5-6 times making me very uncomfortable, even threatened to not rent to me when I told him the grilling was making me uncomfortable and that all my answers where the same as on the form I filled out. I didn’t want to return it to this location because of the demeanor of the owner, when I told him I would be dropping it off elsewhere he got red like a tomato and told me to never return. I thought the whole point of uhaul was the ease and pain free costs of changing a reservation, otherwise I’d just rent locally. But it seems I got charged a lot of extra money because a uhaul representive was aggressive and made me feel uncomfortable enough to want to drop it off somewhere else. The reason I chose booth street to drop off, is because I usually rent there and they are good people running a good business unlike the unkindly folks at south 40 farm store.

Catherine H. on

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Rodney D. on

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easy drop off quick

Todd I. on

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Trenton R. on

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Very nice staff at this location very easy and nice

joe M. on

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As a fellow uhaul dealer this place runs uhaul like a pro.

alex R. on

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Tamara K. on

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DAVE Q. on

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dawn H. on

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Marc H. on

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The staff is great!

Christopher M. on

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Thomas Q. on

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Audrey N. on

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christopher J. on

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place was great

Crystal C. on

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This location reserved a truck to me, but rented it to a different family member without changing it to their name. Took their license, their payment, but left it in my name, when I wasnt even physically present.

Alexander M. on

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Timothy E. on

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Jeff W. on

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The staff at Grants Pass, South 40 Farm Store are courteous and knowledgeable, and they are ready to help. The 20 ft truck (one-way) was new and well maintained. I used every square inch in the truck, and pulled a car trailer with a car and filled it up too. My trip was 12 hrs and it took me over the Siskiyou Pass, a grueling mountain drive - and the truck managed very well. I am very happy with how the trip went and won’t hesitate to rent with Uhaul in the future!

Gregory J. on

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todd H. on

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NANCY B. on

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They were very easy to deal with!!

dawn H. on

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Kimberly A. on

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Great customer service. Thank you!

Dave G. on

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Sue M. on

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Kimberly A. on

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Sherri L. on

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robin D. on

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pamela A. on

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Jolene M. on

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Kyle K. on

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Jeffrey P. on

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Lee B. on

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This was my 4th time renting Au haul from this place and the people are great and the service is good. South 40 farm store is the best place in town for service.

William S. on

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Gail L. on

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Ralph W. on

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Great job .Friendly staff .

David A. on

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courtney L. on

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tom A. on

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Great place to rent a U-HAUL friendly and they always have what we need at a great low price. Thanks for your service.

Larry L. on

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Rhonda M. on

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Robert F. on

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Very nice staff, Thanks !!

Terry V. on

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TOM H. on

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My whole rental experience was excellent up until I tried to return the trailer I rented. I ended up spending close to three hours Searching for a place to return the trailer. The first place sad day we’re not excepting any return equipment. The second place sad we have no room to except The trailer. The third place closed at 3 PM It was 3:30 PM before I tried to deliver the trailer. The fourth place was open and excepted The trailer. The manager Matthew Cruz was very courteous and helpful. I think there needs to be serious adjustments to the U-Haul return policy and practice. My overall rating of excellent is for the rental process, except the return process. The return process gets a very poor.

gary M. on

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suzanne W. on

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Vickie S. on

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Stanley M. on

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Great people with friendly attitude, very organized and nice.

Ken M. on

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Jolene M. on

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Cool store

ROBERT F. on

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Excellent

rebecca P. on

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joshua A. on

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This was the second time I went back to rent a U haul from Dave. He was very helpful and I will always go back to them when I need a U haul.

Robin B. on

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Jay Y. on

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Been very happy with all these employees for years. They always are professional and helpful.

marvin A. on

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Sara is great!

Susan F. on

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Lydia M. on

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I used South 40 multiple times during my move. I enjoyed every experience with them. Each time there was a younger and older gentleman there and they were kind, helpful, funny and provided a great customer service. I will be using their store for future purchases and recommend them to family and friends.

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I used South 40 multiple times during my move. I enjoyed every experience with them. Each time there was a younger and older gentleman there and they were kind, helpful, funny and provided a great customer service. I will be using their store for future purchases and recommend them to family and friends.

Kathy D. on

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The staff was very nice but the first uhaul I got was so dirty and full of dirt and would not close. I had to go all the way back to grants pass to get a new one.

Dietrich H. on

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Transaction was smooth, people friendly, price fair. All went well.