Customer Reviews for South Agawam Storage Facility

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Agawam Storage Facility

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Dean L. on

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The building is small office to handle the rental storage units on the property. There are a few packing supplies and dollies for first-come-first serve. The operators of this facility opened the building 25 minutes late from posted opening time which delayed my start of the move. Phone was not answered or rolling over to a "live" person. I got help through UHAUL customer service ( who did excellent) but even they could not reach the operators of the facility. Upon arrival, operators explained was late arriving due to car problems. But I almost had to change reservation and drive waaaayy out of the way to get next closest avail truck. Perhaps cell phone numbers to operators would help with communication in such a situation.

Andrew M. on

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We had a 9am pickup appointment, along with many others. The store did not open until about 935 when the lady finally made it in. There was no organization and the storefront was cluttered. There was 1 appliance dolly in the store. I had it on my reservation. People in front of me in line asked to have it even though they didn't reserve it. She gave it to them until I mentioned I had reserved it. When I got my truck it barely started. The battery was nearly dead. The last startup to bring it back for dropoff was a miracle. When we arrived for dropoff the lot we had picked up the truck from was now a six flags parking lot as six flags is across the street. There was no guidance where to park the truck for dropoff. I would not recommend this pickup station to anyone.

Walter W. on

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Customer did not leave a comment.

Robert B. on

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Rental location in Agawam was bad. Staff were half hour late. No apologies. We were in a tight deadline Rude and premise is a disgrace. Steering of truck was bad. Kept pulling to the left. Hard to drive. Unbelievably bad truck. Driver door would not lock or even open fully

Jeffrey B. on

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Customer did not leave a comment.

Gary B. on

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Carrie G. on

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Was told to return our U-Haul to one location. We returned it, only to be called 1/2 hour later & told to return it to another location. Like we’re some U-Haul valet or something. Completely unprofessional staff, talking on cell phones. Maybe if they put the phones down, the mistake of telling us to return the U-Haul to the wrong location wouldn’t have been made?? Just a guess. With the stress of moving, this added unnecessary time & running around, carpooling U-Hauls around & was 100% avoidable. Thank you.

Jill A. on

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Customer did not leave a comment.

Joseph W. on

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There were nine customers waiting for trucks and only three available. we had reserved one for pickup and had hired movers. If my husband hadn't been first in line, we wouldn't have gotten a truck for the movers, which we hired thru your website. Also, the person running desk did not know what they were doing. We had prepaid on line and we were told we might not get a truck.

julie T. on

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You sent all the emails to the wrong email address. I (juliedonahue@icloud.com) live in New Mexico. The person you were looking for (juliedonahue24@icloud.com) lives back east. I received multiple emails—including one with her address and phone number on it. I contacted her by text to send her the receipt.

Frank P. on

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The moving van was good but there was a lot of play in the steering wheel. Other then that it was a perfect 10! Thank you,

Kim L. on

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No improvement needed. I used the app to p/u the truck early and it was easy! and when I dropped it off the employee had left but saw me and returned to take care of me! Awesome service!

russell M. on

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Very good

John T. on

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the lady was very helpful

Nicola M. on

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Customer did not leave a comment.

Richard B. on

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Rates were very reasonable. Procedure to book the truck and actually pick it up was a breeze. Staff at the Agawam facility were super friendly and professional, couldn’t have asked for a more pleasurable experience! Thank you!

Ryan S. on

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Customer did not leave a comment.

Grant B. on

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Very well run.The staff were very friendly and helpful. I will use their services again??.

Nicola M. on

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Customer did not leave a comment.

Tammie M. on

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Our truck was low on oil, had a check engine light on and was making a weird noise when we picked up for a cross-state move. Attendant told us there was nothing she could do. We could take the broken 20' truck or a 15' truck which wouldn't have fit all my stuff. She then went and helped another family before finishing up. Not pleased at all. Won't be renting from uhaul in the future. I'll pay the little bit extra and use Penske.

EWELINA P. on

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Trav K. on

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Douglas F. on

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Felt like I was entering a museum not a rental facility. But, staff were very helpful and nice!

vin S. on

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Shouldn’t charge a fee to use the hand truck! Overall the UHaul truck did the job as expected.

Shawnee D. on

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Nothing it was great

Diane P. on

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This gentleman was taking care of parking for Six Flags also but did a fantastic job at Taking care of our needs.

Marcio M. on

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When I dropped off the truck I almost two hours late past the 24h one way rental and was charged an extra day I was only late due to my moving help.com help being late, I should not have been charged this. My next rental truck will be with Ryder since the give 2 days with a short one way rental.

Edward L. on

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Customer did not leave a comment.

Lorne G. on

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Employee was new, and was a bit unsure of the turn in process, however, it still went quickly and smoothly.

ROBERT L. on

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Customer did not leave a comment.

Melvin P. on

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Customer did not leave a comment.