There was no one there when I arrived to take possession of the key. A barber working in the building took the key and hung it up behind the counter. Because I was running late for work, I didn't realize that I was supposed to use my phone to return the truck. When I realized my mistake that evening, I contacted an online chat associate, and she assured me that the person at the drop-off location would check in the truck, even though it wasn't showing up yet in the system. I tried to call this morning only to discover that the number on my paperwork, the same number the chat person gave me, was no longer in service. I drove to the drop off location. The man who was in charge of the returns, once again, wasn't there. I explained the situation to the barber who gave me the man's number. I called him & he said that he would check in the truck. The truck was still on the lot, so I went to see if I could go ahead and return it online. I found the truck unlocked with the key in the ignition. I went through the steps and returned the truck online. By the way, the working phone number for this location is 706-421-6504.RITA G.
Customer Reviews for South Augusta Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Made a reservation to receive all 3 dolly. Instead received a dirty truck smelling of marijuana with hardly any gas and no dolly's. The phone number is disconnected so no way to reach them. Horrible experienceBryanna S.
Went to pick up a reserved car transport. Person there knew nothing about how to complete the rental process and nothing about how to connect it to the truck. Ended up taking over two hours before we finally got on our way. This location should be avoided for rentals.Randolph C.
Noone was there for many hoursKRISTOPHER W.
It was so easy to return the equipment that I almost thought I was doing it wrong!! Uhaul is absolutely the best!!!MR W.
This is a very mixed review. Coming from Aiken, SC, the location wasn't as close as I thought, but it was easy to find. The person on shift was super friendly and he quickly and easily returned my equipment. The location was not overly inviting just because it was a fairly empty lot with a mobile trailer as the office. Nothing sinister, and it was clean, just not "inviting."Kim C.
Customer did not leave a comment.john C.
There was very poor customer service. I pulled in to drop off the Uhaul and could not find the customer entrance. I approached a man and asked if he worked there. He said yes and he took the keys. I asked if he wanted to do the drop off inspection and see the mileage and confirm the furniture dolly was there. He said he did not need to do this and that it was fine and he would take care of it later. I was uncomfortable with the situation, but I left.Madeline H.
I have reached out to the manager several times about a mileage rate overcharged to my debit card and my issue is not resolved. Please do not choose this location for an Uhaul rental.Conswella M.
Customer did not leave a comment.George R.
Great customer service!! I will definitely be back.Lashonda K.
Nothing Great easy experience!Margaret F.
Customer did not leave a comment.Lemston M.
Customer did not leave a comment.Tanya T.
A dropbox would be niceMicke B.
The contract for this car dolly should be null and void. I called the U-Haul at this location 2 days before pick-up and said to cancel due to finding out I could not transport a rental dolly due to this being a rental truck. I called the U-HAUL (Dominque) to cancel. He said he would but my credit card got charged anyways.. I do not recommend this location to anyone.herbert D.
web site said this location was closed. I was told by email to use this location. I turned in the truck ahead of time and have two witnesses. Today on my receipt I was charged an extra day of 40.00 that should not have been. I want my account credited back and a new receipt sent ASAP.James H.
They weren't open the hours said to be open. There were a lot of problems getting the equipment when it was first reserved. It wasn't guaranteed at the time it said. They sent me to another location who didn't have it either. I ended up having to go back to this location the next morning and he wasn't even there. They were very kind. I just had a tight schedule and wasted a day because the computer didn't work.Kazin H.