Customer Reviews for South Hill Storage
(U-Haul Neighborhood Dealer)

345 reviews

81 S Hill Plaza Dr   Ripley, WV 25271
(Located behind Sears)

(304) 372-3109

Location Hours

  • Monday - Thursday:
    9:30 am - 12:30 pm / 1:30 pm - 4:30 pm
  • Friday:
    2 pm - 5 pm
  • Saturday:
    12 pm - 4 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/26/2022: 9:30 am - 11:30 am

Services at this Location:

Contact Us

(304) 372-3109

81 S Hill Plaza Dr
Ripley, WV 25271
(Located behind Sears)

Services at this Location:

Location Hours

  • Monday - Thursday:
    9:30 am - 12:30 pm / 1:30 pm - 4:30 pm
  • Friday:
    2 pm - 5 pm
  • Saturday:
    12 pm - 4 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/26/2022: 9:30 am - 11:30 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Tried for two days to return trailer. No one was at the office. No signage about being closed, on vacation, etc, finally called UHaul direct and had trailer return approved.

Johnny K. 
Rating:
3.0

I left 2 messages and my call was never returned. Speaking of credit. I returned the U-Haul a day early and didn't get a day refunded. Is there no refunds for what is not used?

Teresa P. 
Rating:
5.0

Customer did not leave a comment.

jackson county C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Dropped it there

James M. 
Rating:
1.0

When we returned the truck we had to across the parking lot and see Brian, we went in and told him we were returning it on Tuesday, and he stated he would check it in, in a bit. He did not check it in for 3 days. When we went back on Friday at 2pm he said he just checked it in. Well at that point it was a few days late.

Linda S. 
Rating:
1.0

Answer the phone and communicate

James B. 
Rating:
2.0

Make sure the keys are in the right slots for the online orders.

Derick H. 
Rating:
5.0

The Uhaul representative at his location made my experience smooth and was like family. Thank you.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

gloria A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

Customer did not leave a comment.

Lance S. 
Rating:
5.0

Customer did not leave a comment.

Sherrill D. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
1.0

Tire light on , employee soda it was on for the other person he said yes. I asked if he looked at it, he said no, then I told him he was going to look at it prior to me driving off the lite. Also rented a pull behind trailer. The lights did not work. Informed same employee mentioned earlier and was told, “yeah the last guy that brought it in said it wasn't working for him too.” Cancelled trailer Guy complained he had to leave and it was after closed, had to ask giy to do walk around

Jaime W. 
Rating:
1.0

My truck was filthy when I picked it up and stank of cigarette smoke. When I said it needed to be cleaned before someone else rented it while checking out using the app (I never actually spoke to a real person for the whole process) I was charged a 25$ cleaning fee. I was charged for moving blankets I did not receive. I would not rent from u-haul again at this point.

Carmen S. 
Rating:
4.0

Customer did not leave a comment.

Jerri Faye C. 
Rating:
4.0

Customer did not leave a comment.

Lisa Dawn C. 
Rating:
4.0

It was closed upon my arrival.

Dean B. 
Rating:
1.0

People are very ghetto and petty I came from West Virginia and wow what a difference from New York

Vefki R. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Mark David C. 
Rating:
4.0

No issues.

HENRY L. 
Rating:
5.0

Customer did not leave a comment.

Van S. 
Rating:
1.0

Charged unauthorized charge for gas on card

Andrea A. 
Rating:
3.0

I ordered a dolly but once was not provided. I was charged for it anyhow.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Dillon S. 
Rating:
5.0

Customer did not leave a comment.

Denita D. 
Rating:
4.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Customer did not leave a comment.

Travis D. 
Rating:
4.0

Customer did not leave a comment.

April Elizabeth W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
3.0

Better selection of equipment at this location

Jeffrey Allen M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Mr.Randolph was very helpful in filling order for the proper size for my needs.

Glenn Edward T. 
Rating:
4.0

Customer did not leave a comment.

Jordan W. 
Rating:
5.0

There is no improving needed that I can think of, everything went very smoothly and Brian did an amazing job! Thank You all again! Pam

PAMELA B. 
Rating:
5.0

The online check in process could be repaired. They kept insisting I give another person as a contact. I didn't immediately have anyone whose name and phone number I could give. I don't give out people's personal information without their prior consent. As a result, the UHaul national people made me late in meeting the moving help hired through the UHaul website.

scot M. 
Rating:
4.0

Customer did not leave a comment.

Jaccob K. 
Rating:
2.0

Customer did not leave a comment.

Adam Nikola B. 
Rating:
5.0

Customer did not leave a comment.

Randy Otho W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EDWARD W. 
Rating:
1.0

Customer did not leave a comment.

Mary Jo W. 
Rating:
5.0

Nothing much. I was in and out pretty fast.

Earl S. 
Rating:
5.0

Customer did not leave a comment.

Harlan H. 
Rating:
5.0

None

Keith B. 
Rating:
4.0

Price

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

leeton E. 
Rating:
5.0

Customer did not leave a comment.

James Dale Jr R. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

It was extremely difficult to update the reservation to add time. I was on hold a total of 1 hour and 30 minutes from the main uhaul support number. Online was no help as it directed to call.

Curtis David D. 
Rating:
3.0

Customer did not leave a comment.

Preston M. 
Rating:
5.0

Customer did not leave a comment.

Thomas Layne R. 
Rating:
3.0

I had called the day before and never had a return call. My truck was broke down and I needed a rental to continue my trip. I had someone drive me to this location and had to wander around to find someone to help me. The person acted like it was their first transaction. They were not friendly and acted put out to help me. However, I was able to rent a truck and continue my trip so overall it was a positive experience.

Joseph M. 
Rating:
1.0

When I arrived to drop trailer off, I went inside and a male subject who was sitting at a desk behind a window said in snide voice, "Can I help you?" I advised that I was dropping off a trailer. He said, "Just back it into an empty space" while still not getting up to assist me. I backed the trailer into an empty space and and went back inside the building. Still seated, he asked, "Is there a problem?" I said, "You're not going to come out and unhook it", and also asked if there was no customer service here. He finally got out of his chair angrily and stated, "I don't need your attitude." I advised that I don't have an attitude and that every time I have rented a trailer, they have hooked it up and unhooked it and inspected it. I advised him that I have a bad back and he said that I should have said that in the first place. I advised him that I shouldn't have to. He unhooked the trailer and I then left. I don't know if he inspected it or not. Will never use this location again. Zero customer service and rude.

kelly S. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY DAWN H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L K. 
Rating:
5.0

Customer did not leave a comment.

lee G. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

U-haul needs to look at there system programs and factor in when doing miles that there needs to be consideration that most people are not picking up trucks and such in the same place that they are using it. Where I had to pick up was fifteen miles from where I actually was moving from. This is because there is only one Uhaul place in the area that I live in, and this is the case in many areas especially in West Virginia. I am not saying that I won't use you again, your company is the most reasonable and easy to work with but I feel that you need to take certain things when it come to miles in to consideration. Thanks

michael L. 
Rating:
5.0

Very clean..and great customer service!!

Jonathan Dale W. 
Rating:
5.0

Nothing

GREGORY B. 
Rating:
4.0

I called several times as no one was at the location when we arrived. I could not disconnect the trailer. We waited a while and luckily someone else helped us. It was disappointing as we had such great service from the NH location.

Julie W. 
Rating:
5.0

The owner was there and helped me. He was kind, courteous and accommodating.

Cassia Michelle K. 
Rating:
4.0

I'd recommend the location, but I was beyond stunned at the price for one way; it was much too expensive. I was a bit shocked at getting a cleaning bill. The move was with all clean things, plus I only needed a 10' truck, thru said 20 was all he said was available. I won't use this again for a one-way move.

linda W. 
Rating:
1.0

Guy is rude second time I've had to deal with him I don't even know why he is even doing u hauls all he did was complian

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Robert Ralph K. 
Rating:
3.0

Customer did not leave a comment.

Seth T. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
2.0

Customer did not leave a comment.

Sonya H. 
Rating:
1.0

The uhaul dealer claimed 4 days later after i returned the equipment that I damaged it. He never called me etc. I am a retired Deputy Sheriff and I am contacting an Attorney about a possible lawsuit against uhaul for fraud.

edward B. 
Rating:
5.0

Friendly service and very professional.

Tena C. 
Rating:
4.0

Customer did not leave a comment.

BILLY M. 
Rating:
3.0

The left ratchet is jammed and the turn knob gets stuck! Very frustrating

Lonnie M. 
Rating:
5.0

Customer did not leave a comment.

Jessica Marie B. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
1.0

First maybe he should have swept the mouse poop out of the back .... floor boards dirty... trash in floor. Trying to pickup is a nightmare, due to little to no data service... suggest wifi for customers. Will I rent from this location again...probably not!

John F. 
Rating:
4.0

Customer did not leave a comment.

michael L. 
Rating:
2.0

Customer did not leave a comment.

THOMAS G. 
Rating:
1.0

Customer did not leave a comment.

Angela B. 
Rating:
4.0

I had to wait 20+ minutes to be approved for an online/mobile check-in on a Sunday morning. That was very frustrating. Otherwise, it was excellent. Thank you.

Marjorie H. 
Rating:
1.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Gina T. 
Rating:
3.0

Call location several times before calling home office and could not get a return call or an answer.

John F. 
Rating:
5.0

Keep up the Great Job!

edward B. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Instructions for 24- hour drop off needs to be improved.

Janice A. 
Rating:
2.0

The pick up process was a total nightmare. I did the on line registration in advance. When I was contacted by a UHaul rep I ordered a dolly, pads, straps and the bars that help hold things in place. It took an hour from the time I arrived at 9am as scheduled to find the truck on the lot it was not where the app said it was and I had to hunt fir it. When I pulled it up out of the back and up on the lot and opened the door it was completely empty. No pads, dolly, straps nothing. I expect a refund. Please contact me at 98p-474-6222 to discuss this matter.

Lora E. 
Rating:
5.0

Customer did not leave a comment.

Edwardleroy C. 
Rating:
4.0

Check out was easy. However, I reserved a 26ft. truck and had to take a 20ft. Would not trust a UHaul reservation again,

Robert K. 
Rating:
5.0

I've used the South Hill Plaza, Ripley, WV. Your small town dealer at that location is excellent in all regards.

Michael C. 
Rating:
5.0

All good

Ronnie W. 
Rating:
5.0

small town dealer, over all excellent

Michael C. 
Rating:
5.0

Very helpful on the phone call when I called for information

Christine A. 
No reviews have been submitted for this location.

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