Customer Reviews for South Hill Storage
(U-Haul Neighborhood Dealer)

304 reviews

81 S Hill Plaza Dr   Ripley, WV 25271
(Located behind Sears)

(304) 372-3109

Location Hours

  • Mon-Thur: 9:30 am - 4:30 pm
  • Fri: 2 pm - 5 pm
  • Sat: 12 pm - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 372-3109

81 S Hill Plaza Dr
Ripley, WV 25271
(Located behind Sears)

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 4:30 pm
  • Fri: 2 pm - 5 pm
  • Sat: 12 pm - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There is no improving needed that I can think of, everything went very smoothly and Brian did an amazing job! Thank You all again! Pam

PAMELA B. 
Rating:
5.0

The online check in process could be repaired. They kept insisting I give another person as a contact. I didn't immediately have anyone whose name and phone number I could give. I don't give out people's personal information without their prior consent. As a result, the UHaul national people made me late in meeting the moving help hired through the UHaul website.

scot M. 
Rating:
4.0

Customer did not leave a comment.

Jaccob K. 
Rating:
2.0

Customer did not leave a comment.

Adam Nikola B. 
Rating:
5.0

Customer did not leave a comment.

Randy Otho W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EDWARD W. 
Rating:
1.0

Customer did not leave a comment.

Mary Jo W. 
Rating:
5.0

Nothing much. I was in and out pretty fast.

Earl S. 
Rating:
5.0

Customer did not leave a comment.

Harlan H. 
Rating:
5.0

None

Keith B. 
Rating:
4.0

Price

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

leeton E. 
Rating:
5.0

Customer did not leave a comment.

James Dale Jr R. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

It was extremely difficult to update the reservation to add time. I was on hold a total of 1 hour and 30 minutes from the main uhaul support number. Online was no help as it directed to call.

Curtis David D. 
Rating:
3.0

Customer did not leave a comment.

Preston M. 
Rating:
5.0

Customer did not leave a comment.

Thomas Layne R. 
Rating:
3.0

I had called the day before and never had a return call. My truck was broke down and I needed a rental to continue my trip. I had someone drive me to this location and had to wander around to find someone to help me. The person acted like it was their first transaction. They were not friendly and acted put out to help me. However, I was able to rent a truck and continue my trip so overall it was a positive experience.

Joseph M. 
Rating:
1.0

When I arrived to drop trailer off, I went inside and a male subject who was sitting at a desk behind a window said in snide voice, "Can I help you?" I advised that I was dropping off a trailer. He said, "Just back it into an empty space" while still not getting up to assist me. I backed the trailer into an empty space and and went back inside the building. Still seated, he asked, "Is there a problem?" I said, "You're not going to come out and unhook it", and also asked if there was no customer service here. He finally got out of his chair angrily and stated, "I don't need your attitude." I advised that I don't have an attitude and that every time I have rented a trailer, they have hooked it up and unhooked it and inspected it. I advised him that I have a bad back and he said that I should have said that in the first place. I advised him that I shouldn't have to. He unhooked the trailer and I then left. I don't know if he inspected it or not. Will never use this location again. Zero customer service and rude.

kelly S. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY DAWN H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L K. 
Rating:
5.0

Customer did not leave a comment.

lee G. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

U-haul needs to look at there system programs and factor in when doing miles that there needs to be consideration that most people are not picking up trucks and such in the same place that they are using it. Where I had to pick up was fifteen miles from where I actually was moving from. This is because there is only one Uhaul place in the area that I live in, and this is the case in many areas especially in West Virginia. I am not saying that I won't use you again, your company is the most reasonable and easy to work with but I feel that you need to take certain things when it come to miles in to consideration. Thanks

michael L. 
Rating:
5.0

Very clean..and great customer service!!

Jonathan Dale W. 
Rating:
5.0

Nothing

GREGORY B. 
Rating:
4.0

I called several times as no one was at the location when we arrived. I could not disconnect the trailer. We waited a while and luckily someone else helped us. It was disappointing as we had such great service from the NH location.

Julie W. 
Rating:
5.0

The owner was there and helped me. He was kind, courteous and accommodating.

Cassia Michelle K. 
Rating:
4.0

I'd recommend the location, but I was beyond stunned at the price for one way; it was much too expensive. I was a bit shocked at getting a cleaning bill. The move was with all clean things, plus I only needed a 10' truck, thru said 20 was all he said was available. I won't use this again for a one-way move.

linda W. 
Rating:
1.0

Guy is rude second time I've had to deal with him I don't even know why he is even doing u hauls all he did was complian

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Robert Ralph K. 
Rating:
3.0

Customer did not leave a comment.

Seth T. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
2.0

Customer did not leave a comment.

Sonya H. 
Rating:
1.0

The uhaul dealer claimed 4 days later after i returned the equipment that I damaged it. He never called me etc. I am a retired Deputy Sheriff and I am contacting an Attorney about a possible lawsuit against uhaul for fraud.

edward B. 
Rating:
5.0

Friendly service and very professional.

Tena C. 
Rating:
4.0

Customer did not leave a comment.

BILLY M. 
Rating:
3.0

The left ratchet is jammed and the turn knob gets stuck! Very frustrating

Lonnie M. 
Rating:
5.0

Customer did not leave a comment.

Jessica Marie B. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
1.0

First maybe he should have swept the mouse poop out of the back .... floor boards dirty... trash in floor. Trying to pickup is a nightmare, due to little to no data service... suggest wifi for customers. Will I rent from this location again...probably not!

John F. 
Rating:
4.0

Customer did not leave a comment.

michael L. 
Rating:
2.0

Customer did not leave a comment.

THOMAS G. 
Rating:
1.0

Customer did not leave a comment.

Angela B. 
Rating:
4.0

I had to wait 20+ minutes to be approved for an online/mobile check-in on a Sunday morning. That was very frustrating. Otherwise, it was excellent. Thank you.

Marjorie H. 
Rating:
1.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Gina T. 
Rating:
3.0

Call location several times before calling home office and could not get a return call or an answer.

John F. 
Rating:
5.0

Keep up the Great Job!

edward B. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Instructions for 24- hour drop off needs to be improved.

Janice A. 
Rating:
2.0

The pick up process was a total nightmare. I did the on line registration in advance. When I was contacted by a UHaul rep I ordered a dolly, pads, straps and the bars that help hold things in place. It took an hour from the time I arrived at 9am as scheduled to find the truck on the lot it was not where the app said it was and I had to hunt fir it. When I pulled it up out of the back and up on the lot and opened the door it was completely empty. No pads, dolly, straps nothing. I expect a refund. Please contact me at 98p-474-6222 to discuss this matter.

Lora E. 
Rating:
5.0

Customer did not leave a comment.

Edwardleroy C. 
Rating:
4.0

Check out was easy. However, I reserved a 26ft. truck and had to take a 20ft. Would not trust a UHaul reservation again,

Robert K. 
Rating:
5.0

I've used the South Hill Plaza, Ripley, WV. Your small town dealer at that location is excellent in all regards.

Michael C. 
Rating:
5.0

All good

Ronnie W. 
Rating:
5.0

small town dealer, over all excellent

Michael C. 
Rating:
5.0

Very helpful on the phone call when I called for information

Christine A. 
Rating:
1.0

Customer did not leave a comment.

Charles H. 
Rating:
3.0

My only issue was a glitch checking in with my phone. A problem with GPS. It probably was my phone. It went dead battery after several retries. I'm not able to submit this review ?

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

This was a great place to do business Brain was better than butter on hot bread

kenny F. 
Rating:
1.0

Find another location/company to represent U-Haul.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

Logan B. 
Rating:
1.0

the person in charge was no help at all.Did not know his equipment or job. wanted help showing me how to pick up truck online...said don't know never done it. took me 2 hours to figure it out on my own. two hours travel time was wasted.

Benny R. 
Rating:
4.0

Took a little longer than i hoped, but not bad. THe issue was one of the staaps was almost cut through. I did not not notice until we unwrapped them 30 minutes away. I had to use my own straps

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Donald Eugene Sr T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
1.0

Customer did not leave a comment.

isabella R. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

ryan L. 
Rating:
2.0

Man working was not very helpful. The tongue was too close to the surface. After the trailer was loaded it was even closer to the surface. Someone other than a U Haul employer was able to flip the hitch and ball over to where it sit up off the surface more. We had a long trip and did not want any problems.

carmen R. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
3.0

Make a new sign telling customer where to find proprietor.

Julie P. 
Rating:
5.0

It was all very good. Thanks for the good service

lynn G. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Brian was a pleasure to work with on our two recent rentals

Erik S. 
Rating:
3.0

need equipment repaired and ready to go before renting

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Customer did not leave a comment.

linda J. 
Rating:
4.0

They were supposed to open at noon. I was there at 11:45 and waited until 12:30 and no one came. I did a drop box. It was very inconvenient. Now I have to go back and sign receipt.

Lora E. 
Rating:
3.0

Customer did not leave a comment.

HAROLD C. 
Rating:
1.0

Customer did not leave a comment.

Virginia W. 
Rating:
5.0

Customer did not leave a comment.

kimberly K. 
Rating:
3.0

Customer did not leave a comment.

gloria P. 
Rating:
5.0

Very helpful!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
2.0

The individual I returned the equipment to was not helpful and acted as though it was an inconvenience to deal with me. He had my husband go through lots of effort to put the trailer exactly where he wanted it and then told him to unhook the trailer himself. Unfortunately, this is the only UHaul in this area otherwise, I'd go elsewhere!

Lisa H. 
Rating:
3.0

I ordered a 6 pack of cloths and never received and was not reimbursed.

Virginia E. 
Rating:
2.0

oooo

Nickey B. 
Rating:
4.0

Very efficient service and gentlemen was very helpful. Easy pick up and drop off. I will probably be using them again.

mike S. 
Rating:
5.0

Mr. Randolph was nice to work with. Very knowledgeable.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
1.0

Someone needs to call me about my bill! I didnt have the dolly and my time was extended due to this. This is ridiculous!

James C. 
Rating:
4.0

No problems

Gil L. 
Rating:
5.0

Customer did not leave a comment.

cheryl L. 
Rating:
5.0

Customer did not leave a comment.

phyllis W. 
Rating:
3.0

Customer did not leave a comment.

Anthony C. 
No reviews have been submitted for this location.

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