Customer Reviews for South West Self Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South West Self Storage Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

michael S. on

Rating:

Customer did not leave a comment.

Jimmy S. on

Rating:

Customer did not leave a comment.

Rita P. on

Rating:

Ensure that the trucks are well deodorized.

Mariana S. on

Rating:

Customer did not leave a comment.

Stephen M. on

Rating:

Staff was very helpful and friendly. They made moving the stored items easier!

Adriane T. on

Rating:

Front of truck smell like smoke but over all everything was great

Carol H. on

Rating:

Customer did not leave a comment.

Raymond F. on

Rating:

Would be nice if small trucks had a ramp

michael H. on

Rating:

Dave was awesome and his assistant was also great. He was sure to give good direction on uhaul usage and equipment. My next visit is coming up shortly and I will be sure to connect with Southwest Gainesville uhaul. Thanks Dave

thomas S. on

Rating:

Customer did not leave a comment.

ERIC S. on

Rating:

Customer did not leave a comment.

MIGUEL A. on

Rating:

Customer did not leave a comment.

Travis W. on

Rating:

Customer did not leave a comment.

Giselle M. on

Rating:

Customer did not leave a comment.

Mark N. on

Rating:

Great customer service and pricing.

Brian A. on

Rating:

Way too expensive for a day rental in town. Won’t rent again.

Heidi H. on

Rating:

No cargo vans available here. Otherwise all good.

Chauncey B. on

Rating:

Customer did not leave a comment.

Emily M. on

Rating:

Thank you

Rolando R. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

Katherine W. on

Rating:

The customer service was great. The gentlemen that helped us was very friendly and knowledgeable.

Jacob P. on

Rating:

Customer did not leave a comment.

Thomas N. on

Rating:

Customer did not leave a comment.

Derek M. on

Rating:

Customer did not leave a comment.

Steve R. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

Easy to do business with and has trucks.

Zoe R. on

Rating:

Joel was fantastic!

Michael M. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

cameron H. on

Rating:

Customer did not leave a comment.

Adina G. on

Rating:

Customer did not leave a comment.

Fanjue L. on

Rating:

Customer did not leave a comment.

ashley C. on

Rating:

Awesome experience!. I'd definitely recommend this location to others!

ruth O. on

Rating:

Very conveniently located. Returning the vehicle was very quick and easy.

Phillip E. on

Rating:

Customer did not leave a comment.

Ruth T. on

Rating:

Easy quick efficient friendly

Connor C. on

Rating:

Customer did not leave a comment.

Steven B. on

Rating:

Great service. My only issue was that the previous renter was late returning, but that was not the location's fault. They had made several calls to get it returned on time.

David T. on

Rating:

Very nice & very fast

Alicia C. on

Rating:

Female employee (I apologize I can't recall her name) was wonderful, friendly and very helpful.

Mikaela R. on

Rating:

My pick up time was at 2 and no one was there at the location to give me my uhaul until almost 2:30, just maybe work on some timing issues.

SHANETIA G. on

Rating:

Exceptional Service! Joel was awesome

Kier L. on

Rating:

Friendly Staff and Very Efficient. I was in and out! Great experience!

Steven P. on

Rating:

Very friendly and organized

craishonda B. on

Rating:

Customer did not leave a comment.

Lawrence C. on

Rating:

Customer did not leave a comment.

Rocelle S. on

Rating:

Customer did not leave a comment.

CALI M. on

Rating:

The guy who checked me out was awesome! He is a huge reason id come back here. Very nice and quick!

marsa J. on

Rating:

Everything was perfect ... Thank yoh

Damon P. on

Rating:

The windshield wiper blades didn’t work and I got wet trying to fix them. Definitely a safety hazard

Angel F. on

Rating:

My reservation was attended once I arrived... The service of the representative was perfect, he was a very kind person to the customers. About the car....it stinks, but more important the right light was off or damaged.

Rhona T. on

Rating:

Left a voicemail, didn't get a response. Went in person, got great service

THOMAS B. on

Rating:

Customer did not leave a comment.

jesse H. on

Rating:

The manager (don't recall his name, but bearded gentleman) of the SouthWest Self-Storage facility was a very polite and professional guy and helped out a great deal when my TruckShare24/7 reservation became very problematic due to Uhaul having not yet figured out how to optimize their new pick-up technology.... *hint hint Uhaul* ....He was able to get me back on track, in my rental truck, and on my way promptly---I very much appreciate all his help! He was also waiting for me to unload my things when I returned so that he could process the return of my reservation, which I much appreciated so that the transaction could push through to my bank and process. Really great guy!!

Ida Ibifaa A. on

Rating:

Nothing. Everything went smoothly.

Robert R. on

Rating:

Customer did not leave a comment.

jeannine T. on

Rating:

Customer did not leave a comment.

George V. on

Rating:

UHAUL LEAKED AND SOAKED MY ITEMS!!!!!HAD TO UNPACK BOXES AND REPACK AFTER ITEMS DRIED!!!

Patrick S. on

Rating:

Clearly they enjoy scamming people out of money at this location,I first off never received an actual receipt upon pick up -secondly I know how far I actually drove that truck and what time I returned it.I returned it that night about 5 hours after pick up! There was a guesstimate of the mileage I went oddly that exactly what they claim I went ,I know i went know more than about 8 miles to include the stop at the gas station.I know this because I doubled my intended route plan.Either this can A get resolved or B go to small claims court.Secondly capital one will be putting those funds on hold until this is sorted out properly.I also never received an email from uhaul until this morning involving this transaction

Lekisha F. on

Rating:

Customer did not leave a comment.

nancy W. on

Rating:

Everything was fine. Truck was available when I got their. Very friendly and professional check in. The gentleman was there on Monday when I arrived before time and even remembered my name. Excellent customer service which is rare in Gainesville, Florida. Will recommend.

John G. on

Rating:

Customer did not leave a comment.

vanessa N. on

Rating:

Toney made this the easiest and most convenient U Haul rental I have ever done.

Sheppard L. on

Rating:

Customer did not leave a comment.

Carolyn S. on

Rating:

Was satisfied

Rishab R. on

Rating:

Customer did not leave a comment.

Ye Y. on

Rating:

Customer did not leave a comment.

DAVID R. on

Rating:

She was very polite and professional. Concerned about a possible overage on my rental time, I called to let her know I would be a few minutes late as I was refueling across the street. She thoroughly checked in the vehicle and confirmed I owed no additional charges. I was very please with my experience.

Jimmie M. on

Rating:

Very good customer service

Yitang S. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

Customer did not leave a comment.

Duane W. on

Rating:

Customer did not leave a comment.

Andrew F. on

Rating:

Joel was very helpful and friendly.

Peter R. on

Rating:

This facility was a storage space that happened to offer U-Haul vehicles. The attendant was over an hour late in delivering my equipment to me; he had locked up the office and left to run some errands. And, when he finally did arrive, he had attitude as though I was the one that had no reason to be upset at being treated that way. That facility should not be allowed to rent your equipment since they obviously don't care how shitty their service ends up being. One of the worst rental experience ever in my life...would not deal with that facility if it were the last place on earth to rent equipment from.

John G. on

Rating:

Customer did not leave a comment.

Mackendy E. on

Rating:

Customer did not leave a comment.

Maritza Z. on

Rating:

Customer did not leave a comment.

Stephen T. on

Rating:

Customer did not leave a comment.

Jonas B. on

Rating:

Perfect No issues

KOSTANTINOS L. on

Rating:

Customer did not leave a comment.

lasalle A. on

Rating:

Customer did not leave a comment.

Leslie C. on

Rating:

Very nice and accommodating.

Ebonae H. on

Rating:

Customer did not leave a comment.

Stephen C. on

Rating:

Staff friendly and helpful - was diverted to this location by availability but will now use by choice

Christopher W. on

Rating:

Customer did not leave a comment.

Sanford P. on

Rating:

Customer did not leave a comment.

kenneth M. on

Rating:

Free Krispy creme

michael S. on

Rating:

Customer did not leave a comment.

Benjamin D. on

Rating:

Customer did not leave a comment.

ROBERT H. on

Rating:

Customer did not leave a comment.

Cindy S. on

Rating:

Customer did not leave a comment.

jackie M. on

Rating:

Truck was not swept out when I picked it up. Dealer had problems with the Uhaul website. Took 30 minutes just to do paperwork and dealer did not do a walk around truck. Just gave me the keys and said it was parked out back.

William O. on

Rating:

The process was painless and easy. No trouble whatsoever. Would recommend renting a Uhaul from this location to anyone who needs to rent.

CHRISTOPHER G. on

Rating:

Easy experience, convenient location, friendly office staff member

Raymond L. on

Rating:

Need better signage how to enter automatic gate, where to park U-Haul truck returns and where to drop off keys when office is closed.

Sudip K. on

Rating:

Customer did not leave a comment.

Chueh Lung H. on

Rating:

Good service

Danny L. on

Rating:

Everything was clean when we pick up the truck with one exception. The storage or the box had a strong odor. We had to spray it down before we loaded our furniture..

CHERYL R. on

Rating:

Everything was great. The management was very nice and pleasant.