Customer Reviews for South West Self Storage Inc
(U-Haul Neighborhood Dealer)

453 reviews

3300 SW 42nd St   Gainesville, FL 32608

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/25/2022 - 11/30/2022: Closed

Services at this Location:

Contact Us

3300 SW 42nd St
Gainesville, FL 32608

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/25/2022 - 11/30/2022: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I took the truck with 87866 miles and returned it with 87876, just 10 miles more. The tank gauge didn't even move. However, the person at the store reported 3/16 and I was charged an extra $40.50 for the service fee and two gallons of gas. Two gallons for 10 miles of usage? When I asked he was so rude, as he knew he was lying. please contact me at (786) 367-3788 so I can provide you with the pictures of the before and after. Thanks

Lazaro M. 
Rating:
5.0

Customer did not leave a comment.

Ray J. 
Rating:
5.0

Customer did not leave a comment.

Orlando F. 
Rating:
5.0

Customer did not leave a comment.

Joni H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Lack of parking

Abraham H. 
Rating:
5.0

Very easily dropped off the rental.

Rafael F. 
Rating:
5.0

Customer did not leave a comment.

Kristen W. 
Rating:
5.0

Customer did not leave a comment.

Lazaro M. 
Rating:
5.0

Continue giving excellent service.

JOHANNA S. 
Rating:
4.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Customer did not leave a comment.

Kimberley G. 
Rating:
4.0

Customer did not leave a comment.

Latifa S. 
Rating:
4.0

Customer did not leave a comment.

Eoin C. 
Rating:
3.0

Front tires need replacement. Worn trends

Michael J. 
Rating:
5.0

Excellent service is provided at this location

Jose S. 
Rating:
4.0

Customer did not leave a comment.

Nina W. 
Rating:
3.0

Customer did not leave a comment.

Benjamin F. 
Rating:
5.0

Very easy process. Great customer service!!

ARNESSIA R. 
Rating:
5.0

Customer did not leave a comment.

Raellen H. 
Rating:
4.0

My Rental is ONLY 5 miles but you charge me gas 5 gal $21 plus double $46 , and Total is $48.03 . It is unacceptable. I call the local office many time to claim but no answers. My contract number is 9211 7402 I will keep my claim.

QIANG Z. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Belal B. 
Rating:
5.0

I reserved a furniture dolly and only a appliance dolly was available. I think U Haul needs to be more on top of what each facility actually has and when you reserve something, have it available. That leads to the facilities having to deal with the falout of unhappy customers.

CHERYL S. 
Rating:
1.0

First I asked the guy to show us the truck we want to truck, he seemed not interested in that but then went on and showed us the truck. Since I was tight on schedule I didnt have time to look for another uhaul dealer so I chose to go ahead and take it. After finishing the whole rental process I was surprised that he gave me another truck different than the one he showed me and it had a huge dent on the driver door. I talked to him and he was not straight with me about the first truck, I then found out that another person rented that one. So I made sure with that the dent was on record and took it. After driving for a while Innoticed alot of air and wind noise comming from my door, very annoying. I then saw my driver door doesnt shut properly and the rubber seal is not touching the door, I can stock my finger in that gap between the door and the cabin. To keep things short, I couldnt stand it, just wanted to finish the move as quickly as possible and return it because the driving experience was the worse. First and last time to rent from Uhaul.

OTHMAN A. 
Rating:
3.0

Have weekly inspection of vehicles to make sure they pass a safety inspection. The truck we had should have been pulled to fix the lights. The left brake light did not work and the light row on the top of the box had lights not working

MICHAELJ M. 
Rating:
5.0

Customer did not leave a comment.

HARRIET M. 
Rating:
3.0

Customer did not leave a comment.

Nanne E. 
Rating:
1.0

The lady who was working was horrible. No customer service skills what so ever I'll never rent a U-Haul from this location again.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Susie L. 
Rating:
5.0

Thank you Sir. For the ease of the drop off system. Amazing to talk with and caring of all of my needs.

Robert N. 
Rating:
3.0

Had a little trouble getting the reservation squared away but the actual equipment use worked out well.

ROBERT B. 
Rating:
5.0

My experience was great!!

Tracey B. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JATORIA B. 
Rating:
5.0

Kim the staff lady was amazing efficient great to see a perfectionist at work. Everything Went smoothly… No room for improvement !!!

MATTHEW T. 
Rating:
4.0

The website crashed on me when i returned the UHaul after hours and couldn't log my return time/location.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Jeannette J. 
Rating:
5.0

Customer did not leave a comment.

Geraldine W. 
Rating:
4.0

Customer did not leave a comment.

eileen G. 
Rating:
4.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Issues with truck weren't really the locations fault.

Jasen P. 
Rating:
2.0

Customer did not leave a comment.

EBONY L. 
Rating:
1.0

We dropped off the truck and tried four times to log into the sitr to check in on line and failed. We were at the drop off location at 8:30 a.m. they didn't open until 10a.m. They were called to confirm drop off and tbey failed to call back.

MICHAELJ M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
4.0

Customer did not leave a comment.

SETH N. 
Rating:
5.0

Customer did not leave a comment.

Roxanne L. 
Rating:
1.0

Person who is helping me to check out the truck was awful who doesn't know what's she doing at all, I did reserve the truck last year but the guy told me that you reserve yesterday, these people need a basic computer training, it took more that 40 minutes to check out the truck, don't recommend to go there at all☹️☹️

Khem B. 
Rating:
5.0

Customer did not leave a comment.

ANDREA E. 
Rating:
5.0

Customer did not leave a comment.

MELISSA L. 
Rating:
5.0

Customer did not leave a comment.

KIRBY S. 
Rating:
5.0

The truck itself was dirty the side door the drivers door would not close shut properly I guess from the accident that it had but when you got on the highway the door we shake and it was loud. Otherwise the location was fast the people were super nice like I said the only thing was the truck itself.

Linda V. 
Rating:
3.0

Clean the back of the U-Haul before use as moving blankets were thrown about the back of the U-Haul also maintain the equipment as it would not shift properly and poorly idled also the drivers side door is in serious need of repair as it was leaking water while raining

Dakota G. 
Rating:
5.0

Both person that I talk to were very nice and helpful

JUSTIN B. 
Rating:
4.0

Customer did not leave a comment.

RONALD J. 
Rating:
3.0

I told them i wanted to drop off the truck . They told me they couldn't take it , because they didn't have the space to park it " they only had 3 trucks there " ! I don't think places like that should be a U-haul store ! It was only after i told them the truck i had was a danger to drive , that they told me i could park it there !

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Just keep doing what you do. excellent service very pleased, will use again.

Joseph R. 
Rating:
5.0

Staff at this location were very helpful. The truck heavily smelled of cigarette smoke. Renters should not be able to smoke in a rental truck.

Sarah N. 
Rating:
4.0

The equipment was clean, however, there was a steer axle issue. The steering had a thump when the wheel was turned right.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Christina K. 
Rating:
4.0

The drop off spot in the parking lot was small and a bit difficult to pull the 15' truck into. However, the facility is clean and inviting, the personnel was nice and helpful, and the location is convenient.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
2.0

No comment

Shane M. 
Rating:
3.0

Better Customer and product knowledge

David B. 
Rating:
5.0

N/A

Valerie S. 
Rating:
5.0

For in town moves I would suggest considering increasing the mileage allowance. In our case we could only use a 20 ft. Truc and it required several trips with each one way being 15 miles.

CLIFFORD C. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

jason W. 
Rating:
5.0

Customer did not leave a comment.

Suleiky G. 
Rating:
3.0

Joel, the storage lot manager took my truck even though he didn't have room. The alternate location way far! You need to manage your drop off location that best serve the customer! NOT YOU!

Noel C. 
Rating:
5.0

The guy helping us got us in and out pretty quickly.

Chance T. 
Rating:
3.0

The parking lot was extremely small making it difficult to navigate when more than one person at a time was there. The young man was very nice and helpful.

Arthur T. 
Rating:
3.0

I don't have so much of a beef with the site as I do with your website. After this episode trying to get my rental via web, I think I will be using Penske from now on.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Slavica V. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
2.0

The U-Haul had tons of roaches in it. No discount was offered, and neither was a different truck. Unacceptable.

Brandon M. 
Rating:
3.0

Customer did not leave a comment.

Yu Y. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

More customers' parking spot

Kelly C. 
Rating:
5.0

make sure the app is working so we could pick the truck up without help from location. location was great

WOODROW L. 
Rating:
5.0

As a business they were operating well above my expectations.

CARL W. 
Rating:
5.0

GreAt people to deal with

Charlene M. 
Rating:
4.0

Customer did not leave a comment.

Italo L. 
Rating:
3.0

The cab of the truck hadn't been wiped down since the last customer, and I know normally you guys don't do that but in today's pandemic, maybe it's a nice idea. The rental process took too long- the man said the iPad was broken and tried using his phone when I repeatedly said a woman at a diff location had used her computer. He ended up using the computer. I had also called earlier that day to reserve a truck and no one called me back. When I arrived at the store, he was sitting in the back - not returning calls. I'm glad I went by instead of waiting any longer. I don't think my call was going to be returned that day. I said the truck was well maintained and clean because the rear was spotless- but the cab was not.

Depriest J. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
3.0

I had nothing but trouble getting a rental this time. Worst experience EVER.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
3.0

Customer did not leave a comment.

Tabitha C. 
Rating:
4.0

Had issues with getting lock key to show in order to get key

Danita F. 
Rating:
5.0

The people at the store or the storage units were great even though they were not allowed to come within 6 feet they stayed far enough away and yet still helped because the online service and the phone calls service is terrible completely and utterly terrible, incompetent idiots answering the phone and a stupid incompetent website please fix it.it's a joke.!

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Hendrietta C. 
Rating:
5.0

Customer did not leave a comment.

Aden H. 
Rating:
3.0

Customer did not leave a comment.

Jackson L. 
Rating:
4.0

Customer did not leave a comment.

Akyra J. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
No reviews have been submitted for this location.

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