Customer Reviews for Southern Rides Motor Sales LLC
(U-Haul Neighborhood Dealer)

436 reviews

535 Holmes St   Frankfort, KY 40601

(502) 223-5192

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 223-5192

535 Holmes St
Frankfort, KY 40601

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The FREAKIN pick up location was supposed to be in Georgetown, KY. You people created a NIGHTMARE for me. If it wasn't for my best friend, I would have missed my home closing!!!!!!!!!!!!! And on top of this, when I went to pick up the car trailer, I had to wait because the employees were at lunch.

ALBERT A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Due to the fact that my experience with my recent U Haul rental was a good one, I have no comments on how Southern Rides Motor Sales, LLC could improve their U Haul service. Their staff was very helpful and handled my transaction very professionally.

SHARON C. 
Rating:
5.0

I had called the Uhaul location in Smithfield earlier in the day because my movers cancelled last minute and I needed a truck immediately. He didn't have any, but later found one and called me back (without any obligation to do so) and set me up with a truck in Frankfort. After I confirmed, I got automatically upgraded to a truck in Versailles that was bigger, but since it was farther out, I called to see if I could get the truck in Frankfort. The guy I spoke with in Versailles was also super helpful and gave me some options. I got the truck in Frankfort and when I needed to extend it, I did so online easily. One of the best customer service experiences I've had.

Soha S. 
Rating:
3.0

The truck's cab needs cleaned, the truck needs maintenance and the air filter needs changed.

Larry T. 
Rating:
2.0

Limited hours, no answer or message on phone.

DONALD M. 
Rating:
5.0

The pickup location was great, the only problem was the equipment was in bad shape. Had quite a lot of damage and was not completely water tight.

MARVIN W. 
Rating:
3.0

Customer did not leave a comment.

Kayde O. 
Rating:
4.0

Customer did not leave a comment.

LONNIE I. 
Rating:
5.0

Customer did not leave a comment.

Courtney L. 
Rating:
5.0

Customer did not leave a comment.

ASCHER T. 
Rating:
5.0

Yes

THAO M. 
Rating:
2.0

The pickup location was changed from what I requested. The other location was very close but wasn't open at scheduled pickup time for Rand didn't answer the phones.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Just dropped off. Parking the uhaul was a bit confusing because it was hard at first to see that there was a parking spot because the lines were so faint and a fire hydrant was close by, so space was limited. Other than that, the Sunday drop off went smoothly

Alexander S. 
Rating:
3.0

It was not the location that was the issue. It was the mobile app and account login in that was terrible. I called in advance of the reservation because it wasn't visible in my account but I had the confirmation. I got stuck on hold multiple times. I had to call to pick up the truck and then to return it. I don't understand why this issue was not resolved prior to my pick up and then it was still a problem when I returned the truck.

Christine C. 
Rating:
5.0

Online check in wouldn't work properly. Everything else was great

Jasmine W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

inadequate parking for drop off after business hours.. gate locked .. possibly coded lock to be able to safely park dropped off vehicle inside fence

RENEE Z. 
Rating:
5.0

The truck was filthy. Brakes were bad. And front end shook. We could not get everything moved because it was unsafe.

Annette M. 
Rating:
5.0

Perfect for me

KENNETH P. 
Rating:
4.0

Customer did not leave a comment.

Jonathan T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

We had to try three places before hand and the guys came out and assisted with everything ! Awesome crew

Megan O. 
Rating:
1.0

Customer did not leave a comment.

CONSTANCE R. 
Rating:
4.0

Customer did not leave a comment.

Michele B. 
Rating:
3.0

Customer did not leave a comment.

Holly M. 
Rating:
3.0

Shady area. It was late when we dropped it off. Probably fine during the day

Stephanie D. 
Rating:
3.0

Customer did not leave a comment.

shaun H. 
Rating:
2.0

It was closed

Portia S. 
Rating:
4.0

Customer did not leave a comment.

Clinton C. 
Rating:
1.0

It wasn't clean inside the cab or box of the truck. During a pandemic cleanliness should at the highest priority. I was very disappointed in the mobile check in and return services. They were harder to navigate than it should have been. Then my final email said my total charges was going to $84 and dome change. Now my bank shows a charge of $110. and some change. No I will not recommend this location at all.

Daniele B. 
Rating:
5.0

Super helpful and informative.

ALAN F. 
Rating:
5.0

Very good service. Very friendly. The best in town.

Michael Q. 
Rating:
3.0

Customer did not leave a comment.

DARYL S. 
Rating:
5.0

Customer did not leave a comment.

Trevor T. 
Rating:
5.0

Customer did not leave a comment.

KATRINA W. 
Rating:
4.0

No hand dolly available

RALPH T. 
Rating:
3.0

Would not recognize our location using two separate phones.

Adam F. 
Rating:
5.0

Dustin explained everything & treated me great!

DUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

JAY Y. 
Rating:
5.0

Dude at southern rides really helpful

SVEN M. 
Rating:
1.0

The location charged us more than the website advertised. It was to have been about $30 for that size truck. Then, during Covid shutdown, they charged us $20 after hours fee for the drop off! They weren't even there! I will be going with Ryder next time. This was a rip off and UHaul should be ashamed. We only had the truck a few hours and they charged us $111. And it took me forever to get an itemized receipt to see why it was so much more than the $29.95 plus .79 a mile they “advertised “

Alice C. 
Rating:
5.0

Customer did not leave a comment.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Floyd H. 
Rating:
4.0

Customer did not leave a comment.

Edmond W. 
Rating:
3.0

Customer did not leave a comment.

Leah B. 
Rating:
5.0

Customer did not leave a comment.

Edna B. 
Rating:
5.0

I do not like the online 24/7 share. That was the worst thing I had to deal with. Took me over and hour to pick up and then while drop off steps tells you to enter the mileage when you return tells you nothing about adding a 5 at the end of the input. I tried and tried to enter the mileage and it kelp telling me I was wrong. I got so frustrated that i just about left the truck there.

Tasha H. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
4.0

Gas was on Empty and Truck needed Oil Change. Truck also smelled like cigarette smoke.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Keriena S. 
Rating:
5.0

Nothing

TROY M. 
Rating:
5.0

Quick and easy pick up and return. No complaints.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Pekosha J. 
Rating:
4.0

Great Customer Service. By far one the easiest Uhaul dealerships that I have rented from. Highly Recommend.

James H. 
Rating:
5.0

Customer did not leave a comment.

aric W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

I wasn't able to use the truck. I did not have a code to get a key, and there was no key left in the vehicle. I will never use the website to pick up a vehicle again. It was a waste of money, lost 47$ because i was charged before i could even start the vehicle up.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

Complete disaster start to finish. I called 3 times , my husband once to confirm our reservations. I wasn't able to access the texted link so I was being cautious. Lady was rude and disrespectful. Then morning of , husband drove an hour there and back to only be told there was no truck because they overbooked ! Finally located one 30 minutes away to find out no dolly or blankets I had reserved were all loaned out . Then he drove another 20 miles and finally reached our home with a truck. We will never use uhaul again or recommend them to anyone. Disaster!!!!

Brenda M. 
Rating:
3.0

The location didn't have an outgoing voicemail when I called before business hours, so that was a little unsettling. It's 2019, you know?

Nate O. 
Rating:
2.0

Limited parking

Jacob T. 
Rating:
5.0

N/A

Michael S. 
Rating:
4.0

Was just an average, clean, well lit, uHaul location.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Great customer service.

Chrisjon B. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

The guys at Southern Rides were great. My truck was ready when I arrived and the paper work was done quickly so I could get going. They made the entire process fast, smooth and easy.

Armando A. 
Rating:
3.0

I would advise against renting for just a 4 hour period. I had the pick up from 12-1:45, 19 miles and the cost was $55. Way too high for so little use

Angela G. 
Rating:
4.0

Drop off only. No interaction with personnel. The location was easy to get to.

alan W. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Keep doing what you are doing- this process was so much easier than imagined. I will say though- the app should allow you to indicate that you possibly need a U-Haul for more than 24 hours.

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

malaika W. 
Rating:
5.0

i have used U-Haul several times when in I Frankfort I always go to Southern Rides first. Fantastic service.

JIM W. 
Rating:
4.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Fantastic experience Thank You Southern Rides

JIM W. 
Rating:
5.0

Make sure locations know about advance rental online. Double charging can occur. No hold should apply

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Seth S. 
Rating:
2.0

The vehicle key would not fit in the drop box. No one was around and the first customer service rep had no idea what to do. It took me 35 minutes to finally get to talk to someone the directed me to place the keys in the visor and leave the vehicle unlocked. I stated that I would NOT be responsible for the vehicle and he would not acknowledge that fact so dont drop off your rented vehicle unless someone is available to check you back in. U-Haul is notorious for placing added charges on your card that are not justified. And even if it's their fault......

Charles C B. 
Rating:
5.0

Location clean. Employees friendly. Trailer clean. Trailer interior condition not so great - cross bars to support packing straps in rough shape and one was missing.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Susie R. 
Rating:
5.0

AMAZINGLY EASY LOVED IT

Shelia M. 
Rating:
5.0

Dustin quoted me a guaranteed lowest price when I initially called about a weekly truck rental. After talking with him, I drove straight to his store and when he attempted to print the contract, it would not state the quoted price. After calling someone at corporate and spending nearly thirty minutes on the phone, still without any change in the computer generated contract, he gave me his personal guarantee that when I returned the truck the price that he gave me over the phone would apply. I returned the truck the following week and was charged the best rate price as promised. You can thank Dustin for making this sale, if not for his determination to honor the originally quoted price, I would have taken my business elsewhere. Thanks to him, I will recommend his franchise to all my friends who may need your services. John C Frankfort KY

John C. 
Rating:
5.0

Customer did not leave a comment.

DON R. 
Rating:
5.0

I have rented from this location more than once and it has been a great experience every time. Will rent from them again. They are an asset to the Uhaul company for sure.

Audra M. 
Rating:
5.0

Customer did not leave a comment.

jimmy B. 
Rating:
5.0

The guys here went above and beyond to help me with my vehicle transport very professional

Gilbert B. 
Rating:
4.0

Customer did not leave a comment.

teresa A. 
Rating:
5.0

Very Professional and helpful..

Eric B. 
Rating:
5.0

Owner very friendly and helpful.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

The local people were great - However your online website was absolutely horrendous!! Nothing is every available, and I've decided to simply call them directly when renting anything. Fix your website!! You guys are in the stone age!!

Henry G. 
Rating:
5.0

the staff at Southern Rides are very courteous and knowledgeable.When renting a Uhaul in Frankfort I will always choose them first

JIM W. 
Rating:
5.0

I was very pleased with the friendly and professional way they responded to my unexpected drop in to rent a pick up truck. I recommend Southern Rides every chance I get.

JIM W. 
Rating:
5.0

Customer did not leave a comment.

paul W. 
No reviews have been submitted for this location.

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