Perfect for meKENNETH P.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jonathan T.
Customer did not leave a comment.MICHAEL S.
We had to try three places before hand and the guys came out and assisted with everything ! Awesome crewMegan O.
Customer did not leave a comment.CONSTANCE R.
Customer did not leave a comment.Michele B.
Customer did not leave a comment.Holly M.
Shady area. It was late when we dropped it off. Probably fine during the dayStephanie D.
Customer did not leave a comment.shaun H.
It was closedPortia S.
Customer did not leave a comment.Clinton C.
It wasn't clean inside the cab or box of the truck. During a pandemic cleanliness should at the highest priority. I was very disappointed in the mobile check in and return services. They were harder to navigate than it should have been. Then my final email said my total charges was going to $84 and dome change. Now my bank shows a charge of $110. and some change. No I will not recommend this location at all.Daniele B.
Super helpful and informative.ALAN F.
Very good service. Very friendly. The best in town.Michael Q.
Customer did not leave a comment.DARYL S.
Customer did not leave a comment.Trevor T.
Customer did not leave a comment.KATRINA W.
No hand dolly availableRALPH T.
Would not recognize our location using two separate phones.Adam F.
Dustin explained everything & treated me great!DUSTIN C.
Customer did not leave a comment.JAY Y.
Dude at southern rides really helpfulSVEN M.
The location charged us more than the website advertised. It was to have been about $30 for that size truck. Then, during Covid shutdown, they charged us $20 after hours fee for the drop off! They weren't even there! I will be going with Ryder next time. This was a rip off and UHaul should be ashamed. We only had the truck a few hours and they charged us $111. And it took me forever to get an itemized receipt to see why it was so much more than the $29.95 plus .79 a mile they â€œadvertised â€œAlice C.
Customer did not leave a comment.Anna C.
Customer did not leave a comment.Floyd H.
Customer did not leave a comment.Edmond W.
Customer did not leave a comment.Leah B.
Customer did not leave a comment.Edna B.
I do not like the online 24/7 share. That was the worst thing I had to deal with. Took me over and hour to pick up and then while drop off steps tells you to enter the mileage when you return tells you nothing about adding a 5 at the end of the input. I tried and tried to enter the mileage and it kelp telling me I was wrong. I got so frustrated that i just about left the truck there.Tasha H.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Phillip G.
Customer did not leave a comment.Tracy T.
Gas was on Empty and Truck needed Oil Change. Truck also smelled like cigarette smoke.Joshua K.
Customer did not leave a comment.Keriena S.
Quick and easy pick up and return. No complaints.Eric B.
Customer did not leave a comment.Pekosha J.
Great Customer Service. By far one the easiest Uhaul dealerships that I have rented from. Highly Recommend.James H.
Customer did not leave a comment.aric W.
Customer did not leave a comment.James H.
I wasn't able to use the truck. I did not have a code to get a key, and there was no key left in the vehicle. I will never use the website to pick up a vehicle again. It was a waste of money, lost 47$ because i was charged before i could even start the vehicle up.Raymond B.
Customer did not leave a comment.James H.
Complete disaster start to finish. I called 3 times , my husband once to confirm our reservations. I wasn't able to access the texted link so I was being cautious. Lady was rude and disrespectful. Then morning of , husband drove an hour there and back to only be told there was no truck because they overbooked ! Finally located one 30 minutes away to find out no dolly or blankets I had reserved were all loaned out . Then he drove another 20 miles and finally reached our home with a truck. We will never use uhaul again or recommend them to anyone. Disaster!!!!Brenda M.
The location didn't have an outgoing voicemail when I called before business hours, so that was a little unsettling. It's 2019, you know?Nate O.
Limited parkingJacob T.
Was just an average, clean, well lit, uHaul location.Jimmy S.
Customer did not leave a comment.Amy B.
Great customer service.Chrisjon B.
Customer did not leave a comment.JONATHAN M.
The guys at Southern Rides were great. My truck was ready when I arrived and the paper work was done quickly so I could get going. They made the entire process fast, smooth and easy.Armando A.
I would advise against renting for just a 4 hour period. I had the pick up from 12-1:45, 19 miles and the cost was $55. Way too high for so little useAngela G.
Drop off only. No interaction with personnel. The location was easy to get to.alan W.
Customer did not leave a comment.JOHN M.
Keep doing what you are doing- this process was so much easier than imagined. I will say though- the app should allow you to indicate that you possibly need a U-Haul for more than 24 hours.Aaron A.
Customer did not leave a comment.malaika W.
i have used U-Haul several times when in I Frankfort I always go to Southern Rides first. Fantastic service.JIM W.
Customer did not leave a comment.Angela L.
Fantastic experience Thank You Southern RidesJIM W.
Make sure locations know about advance rental online. Double charging can occur. No hold should applyJoseph W.
Customer did not leave a comment.Seth S.
The vehicle key would not fit in the drop box. No one was around and the first customer service rep had no idea what to do. It took me 35 minutes to finally get to talk to someone the directed me to place the keys in the visor and leave the vehicle unlocked. I stated that I would NOT be responsible for the vehicle and he would not acknowledge that fact so dont drop off your rented vehicle unless someone is available to check you back in. U-Haul is notorious for placing added charges on your card that are not justified. And even if it's their fault......Charles C B.
Location clean. Employees friendly. Trailer clean. Trailer interior condition not so great - cross bars to support packing straps in rough shape and one was missing.Michael S.
Customer did not leave a comment.Susie R.
AMAZINGLY EASY LOVED ITShelia M.
Dustin quoted me a guaranteed lowest price when I initially called about a weekly truck rental. After talking with him, I drove straight to his store and when he attempted to print the contract, it would not state the quoted price. After calling someone at corporate and spending nearly thirty minutes on the phone, still without any change in the computer generated contract, he gave me his personal guarantee that when I returned the truck the price that he gave me over the phone would apply. I returned the truck the following week and was charged the best rate price as promised. You can thank Dustin for making this sale, if not for his determination to honor the originally quoted price, I would have taken my business elsewhere. Thanks to him, I will recommend his franchise to all my friends who may need your services. John C Frankfort KYJohn C.
Customer did not leave a comment.DON R.
I have rented from this location more than once and it has been a great experience every time. Will rent from them again. They are an asset to the Uhaul company for sure.Audra M.
Customer did not leave a comment.jimmy B.
The guys here went above and beyond to help me with my vehicle transport very professionalGilbert B.
Customer did not leave a comment.teresa A.
Very Professional and helpful..Eric B.
Owner very friendly and helpful.Brent S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.JAMES S.
The local people were great - However your online website was absolutely horrendous!! Nothing is every available, and I've decided to simply call them directly when renting anything. Fix your website!! You guys are in the stone age!!Henry G.
the staff at Southern Rides are very courteous and knowledgeable.When renting a Uhaul in Frankfort I will always choose them firstJIM W.
I was very pleased with the friendly and professional way they responded to my unexpected drop in to rent a pick up truck. I recommend Southern Rides every chance I get.JIM W.
Customer did not leave a comment.paul W.
Customer did not leave a comment.Josh P.
Customer did not leave a comment.Danny C.
Customer did not leave a comment.Travis M.
I returned the trailer clean and was charged $15 for clean up! Please take this charge off of my card.jp N.
Customer did not leave a comment.Kim J.
This was by far the WORST experience I've ever had with uhaul! I spent well over 2 hours on hold with uhaul customer service before giving up and very disappointed. The app would not work during my no buy time return, it was pouring rain, and I was in an unsafe area. I could not get ahold I'd anyone to help me, period. I had to waste gas driving back and forth from the lot because of this issue. And top it off the person at the pick-up/drop off location was very rude and disrespectful. Not to mention I ended up paying nearly triple what I was quoted the price to be when I registered for the vehicle. The customer service sucked. Will not be using uhaul anymore. Unfortunately..Delia P.
Easy check in and check out; cargo van was new and in excellent shape; staff very courteous and professional.FRANKLIN COUNTY W.
Customer did not leave a comment.Cynthia E.
Customer did not leave a comment.Keith T.
Customer did not leave a comment.TERESA K.
Customer did not leave a comment.ORAL D.
I was charged a cleaning fee that I believe was unwarranted, however as I was a half gallon short on fuel I didn't make an issue about it.Ken P.
Staff very helpful. Will rent from them again in the future.Audra M.
We didn't take a picture of the gas but we know we left it above the requested amount. We were charged what I pay for a full tank of gas in my own car for their claim of it being down a single notch below. That's absolutely ridiculous and appalling to be charge that amount.Marlon B.
The person serving the customer should have more of a "service" persona than a "I'm doing you a favor" attitude. I do understand I was a few late but customers being late comes with the territory. (Believe me, I know) but thats no excuse for not performing and offering maximum customer service.meiah B.
Customer did not leave a comment.Natalia J.
Information on where to leave the vehicle would have been helpful.Mary W.
Customer did not leave a comment.Chiffon R.
Customer did not leave a comment.Davin S.
Keep up the good work. Gentlemen were helpful with hook up and drop off for trailer.Paul P.
Customer did not leave a comment.Chris N.