Customer did not leave a comment.Terry G.
Customer Reviews for Stillwater Park & Gift Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.david L.
Customer did not leave a comment.Carolyn D.
At this location they went beyond. We had a special circumstance and they were ready and able to accommodate us and help.Susanne G.
nothing great customer serviceDAVID A L.
Very friendly, helpful and informative. Quick rental and very nice and clean store with so much to offer.Andrew S.
Customer did not leave a comment.christopher F.
Customer did not leave a comment.Allan D.
Excellent customer service at the Stillwater campground pick up location! The gas tanks should be kept at the full mark, like a rental car and you just refill to full upon return. I had some issues when reserving, the program would not take my driver's license, causing a bit of a delay on pick up as the fellow at the pick up place was having issues as well.Sandra J.
Customer did not leave a comment.Raymond M.
Customer did not leave a comment.Kristopher M.
Scheduled to pick up truck at 10 am. No one there. Called U-Haul. 10:50 am finally got account set up for remote key access. Cleaned off truck ourselves. Arizona truck, summer tires - one rear dually BALD. No tread. Thank God tire held upRichard M.
Our original pick up location in Thunder Bay did not have our 26ft truck and was aware of this issue more than 24hrs before we arrived. A $200 concession is barely enough to make up for a day's loss to travel to and from Nipigon to pick up another truck. Very disappointed overall as we read online previously that this could be a problem.Philippe J.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Denis B.
Customer did not leave a comment.Kathleen D.
We are still waiting for our $250 credit for returning this uhaul to the nipigon location instead of Longlac. Please advise. Thanks.Richard Domenico S.
Customer did not leave a comment.michelle R.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Anne Marie C.
Customer did not leave a comment.Gloria T.
nothing customer service was great.thanksdavid L.
Helped guide me as I backed in. Was very helpful and courteous. A+Rick M.
Excellent as always.Robert H.
Great customer serviceChad M.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.AndrÃ© C.
Customer did not leave a comment.alen U.
Customer did not leave a comment.Pat D.
fast and courteous service ThanksOrville T.
Customer did not leave a comment.Nigel T.
Friendly, professional service.John M.
The gentleman Rodger at StillWater was very helpful. The gentleman that I talked to on the phone to book the appointment was very accommodating. Both men were a pleasure to deal with. Thanks for your help guys.David B.
Very friendly, explained everything well, lots of room in their parking lot and equipment is organized well. Their store is modern,very clean, and they had a variety of uhaul supplies. It's well worth the drive to Nipigon to rent from Stillwater.Park & Gift Shop!Andrew S.
They had my equipment dug out of the snow and cleaned up and ready in front for when I got they're 5 minutes after they opened. Great service and nice staff walk me through the equipment to make sure everything was safe and explained a few things. 5 star serviceSteve M.
excellent service, even on a very chilly morning.John M.
Customer did not leave a comment.Marleen N.
Customer did not leave a comment.Mathew S.
The only problems were 1. UHaul gave away my moving van in Thunder Bay to someone else. Yes UHaul did find another truck in Nipigon, but it was quite devastating to find out you have no truck st the last minute with so many arrangements made. 2. Then after we agreed to Pick up the truck with Cargo trailer in Nipigon, I was cut back from 8 days to 4 days with truck. I called up UHaul and they reinstated back my eight days with the equipment. UHaul at central office were quite polite and understanding. It was hard to estimate the gasoline in the end. I thought for sure I had put in too much; but it was just a bit too little - 22 bucks. But on drop off, UHsul sent me the small bill and that was it. Maybe just have people have a full tank when they leave and when they drop off van. But don't cancel off truck rentals to customers after reserving for several weeks. Like for me, Zi would have been sued by both the buyer of my home for not being out. Then sued by all these contractors working on my home right now - JUST AN ABDOLUTE DISASTER. But costs aside, I was feeling bad for the family driving in from Flin Flon, MB, finding nothing out of my home. But all is well and things are going great now with the move in.Don B.
They were quite concerned about the damage to the truck that should have been repaired before we got it. They were very conscientious & helpful. This location is undergoing some renovations, so it's not inviting at this time, but it's understandable due to the situation. The location is easily accessed & right off the highway, so it can be readily seen.LORI M.
Customer did not leave a comment.William A.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.Allan K.
Customer did not leave a comment.Adam B.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Arthur B.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Carman D.
Dennis in nipigon Ontario was the best uhaul renter we have ever had . The other uhaul rental shops could use training from him .he was thorough and made sure all was good he should train other uhaul guys. I would do a pop in visit on the guy in Dryden on government road though he was not thorough or even looked at our uhaul but he was niceRICHARD M.
Gentlemen in nipigon uhaul was amazing Helped answer any questions even though I asked a lot he was so kindDebra M.
Customer did not leave a comment.Lindsey M.
Customer did not leave a comment.Sam C.
Customer did not leave a comment.Eddy K.
Customer did not leave a comment.LEONARD S.
Customer did not leave a comment.Marcel F.
Much better service than I have gotten from other Uhaul locations. Will use again.Stephen D.
I was informed two days before my move that my reserved truck was unavailable. Offered smaller truck and trailer which wouldn.t work for me. Had to drive 200 kms. round trip to pick another truck up. Moving trip was 2000 kms @ 30 C. without air conditioning . Not a happy customer. Drop off point would not compensate me for my discomfort. Would not recommend U-HaulChris C.
Nothing. They were great and SUPER accommodating.Andrea R.
Customer did not leave a comment.Thom K.
Customer did not leave a comment.Phil C.
Fast and friendly, went out of their way to accommodate me on very short noticePaul C.
Customer did not leave a comment.JAMES C.
Nothing, all good.Wayne C.
Customer did not leave a comment.Madeline B.
Nothing, All good!!Wayne C.
Ensure that they do not need to drive over an hour to pick up a truck. Also give the customer at least 1/2 tank especially when using the bigger vehiclesMichael Pyne S.
Customer did not leave a comment.mel R.
better headlights!Anne Marie C.
Customer did not leave a comment.WAYNE C.
Customer did not leave a comment.TIFFANY P.
Customer did not leave a comment.John Z.
Dennis and Robert go above and beyond the call of duty (and well beyond regular working hours) to assist their customers with their moves. I can't say enough good things about them. They do a fantastic job!Gary R.
Better lighting and clearer indications of physical locationDAVID J.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.jodie G.
Customer did not leave a comment.TYLER G.
Customer did not leave a comment.David P.
Customer did not leave a comment.Mark N.
The personnel at each location that we visited was pleasant, helpful and as accommodating as possible. That said, our overall experience was very negative, as it was most significantly affected by Uhaul's inability to accommodate our order. Moving (particularly a long distance move) is a stressful experience even if everything goes smoothly. My husband and I booked a 26 foot truck for Thunder Bay pickup (Sudbury ON drop-off) in April in order to ensure that the equipment would be available for our June 30th weekend move. Despite that - and our calls monthly to the original Thunder Bay location to ensure a truck would be present - I was contacted less than a week prior to the move to advise that the vehicle would in fact NOT be available. Further, nothing was available in Thunder Bay to meet our needs, and I was told that the only option was a truck/trailer combination in Nipigon (over 100kms away from Thunder Bay). At that point, we had no other options available and were forced to accept this alternative arrangement. This meant that we were driving an extra 200 kms beyond our 1015 km journey with the added risks of towing a trailer. While we were given a kilometer 'bonus' to accommodate this, the difficulty also lay in the fact that about 3 hours of travel time would necessarily be deducted from our last-minute packing period; this was valuable time that instead was spent on the road, correcting a mistake that was not our responsibility. We have finished our move, and there was a discount on the total price out of recognition for the changes, but the reality is that this is unacceptable business practice and a complete disservice to your customers. Based on my conversations with Uhaul employees, I came to learn that this is, in fact, not an uncommon occurrence and that essentially Uhaul equipment bookings can and should never be considered certain. In my view, this is an irresponsible model and it caused my husband and I a tremendous amount of grief and risk at a sensitive time in our lives. I resent that and, despite our pleasant interactions with Uhaul employees/agents, I would never recommend Uhaul to friends or family. In fact, I would do whatever possible to discourage their use of the company.Cecilia M.
Customer did not leave a comment.Romuald C.
Very friendly location. Always a pleasure doing business here and look forward to my next rental. Keep up the good work!Robert H.
Had I known ahead of time I would have not paid in advance. I brought the trailer back a full day ahead of time and DID NOT get credit for bringing it back early! So I ended up paying for a full day to have it parked in the lot. I rent cars every 3 months and I ONLY get charged for the amount of time I use the vehicle. If I bring it back early I still only get charged for the amount of time I used. Not only are the prices a little high but the return part sucks and I won't use UHaul ever again. It served its purpose but I am not happy about my experience.Christine P.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Dave D.
Customer did not leave a comment.Troy H.
The Customer Service was exceptional. Keep up the good work!!!Derek M.
Customer did not leave a comment.Thom K.
Put winter tires on your vehicles for winter use. It will make a huge difference. Also notify customer where the hazard lights areGilbert L.
Customer did not leave a comment.Melissa W.
Customer did not leave a comment.Gary S.
The 10' truck was great but extremely expensive for a part day rental. $294 plus $65 in gas. Next time, I will pay a friend with a truck.Susan L.
He's a good man that Dennis !Kasey E.
Customer did not leave a comment.Greg M.
The wipers on our vehicle should be replaced. I suspect that they are the originals.Sal L.
Excellent service again. Keep up the good work.Robert H.
Denise does a great job 2nd rental from U Haul Nipigon went without a hitch good workLewis M.
No improvement needed. The dealer is very friendly and he hooked everything up for me and showed me how to correctly put on the chains. Will definitely do business here again. Great job! Keep up the good work.ROBERT H.
Denise did a great job working out the details. U haul needs more reps like him All round good experience and would use U haul again. Tks Lewis McLewis M.