Customer Reviews for Stor N Lok Eugene

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor N Lok Eugene

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Ronald D. on

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Great friendly service. No problems,

BROOKS B. on

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Although the locations were fine and the people I dealt with were fine, the process was terrible. You had called and asked to give me a discount in exchange for picking up on River Ave and using a different size truck, but when I got there, the fee didn't include the discount. It took 45 minutes of back and forth with the Springfield office to resolve, time I didn't have. Your computer system sucked. I will never take you up on another offer like that. Also, the truck had a tail light out, but otherwise fine.

Anjeanetta J. on

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DAVID C. on

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Mathew R. on

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Brad A. on

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Great conversation with the receptionist

mike P. on

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They were great at customer service and I'll be doing more business with them in the future.thanks stor n lock

Carter M. on

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I reserved my truck at a location much closer to my address, but was told that my reservation would be picked up way across town. This was inconvenient for me, as I had to recruit a friend to drop me off at the new rental location. Personnel at the new location was understanding and offered to add on the additional miles to the contract at no charge.

Laura O. on

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Brendan B. on

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Frieda B. on

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The truck was very dirty. There were crumbs and crackers looking like debris inside the truck. It was a very uncomfortable truck to drive the brake pedal was way above the gas petal. My ankle still hurt from having to bend my right foot to reach the brake pedal.I am 5'7 but I have never had such an experience with a UHAUL truck before specially when going moving out of town.

Tanner Y. on

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We waited 50 minutes because the person working didn't know what to do, better training for all employees would be good.

Brandie M. on

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I scheduled for Springfield Oregon. Three days later I got a call from 20 miles a way from where I should pick up and they didn’t open til 10:00am. 5min from being there the day of pickup U-Haul calls says the company isn’t open and the changed my pickup to across town. I went to the place 5 min away and they were open BUT U-Haul took mybreservation out of the “cue” so I had to wait for that to be fixed. I was there 45 min. No walk through, no given time when to drop off. My U-Haul had spilled coffee all over it and pistachioshells all over the ground and garbage under the seats.

Mary F. on

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DAVID P. on

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cathy S. on

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I am storing things here also-the owners were very friendly and helpful not just to me but to everyone who came in both times I was there.

Eric M. on

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People that worked at this location offered no help during drop off even though they were there and knew I was dropping off.

Carl C. on

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Michael H. on

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Colby M. on

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Louann H. on

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BILLIE T. on

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