Customer Reviews for Storage & Summerlin
(U-Haul Neighborhood Dealer)

2,939 reviews

1650 Crestdale Ln   Las Vegas, NV 89144
(Town Ctr)

(702) 254-4568

Location Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 12/5/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(702) 254-4568

1650 Crestdale Ln
Las Vegas, NV 89144
(Town Ctr)

Services at this Location:

Location Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 12/5/2021 - 12/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

SHAUN MICHAEL CH B. 
Rating:
4.0

I was extremely happy with local Vegas staff. I was frustrated with the uhaul app. It was not easy to get logged in.

Jay P. 
Rating:
3.0

Customer did not leave a comment.

RODOLFO R. 
Rating:
5.0

Service was excellent. I have no comments for improvement. Usromer service was great.

Shelia M. 
Rating:
5.0

Offer trucks with full straight floor - no boxes over tires as they are in the way

BERNHARD ZAWADI K. 
Rating:
5.0

The women working in this office is awesome and have great customer service 💜💪🏾

Yvette M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T.  |  Overall Experience 
Rating:
5.0

I really liked the good customer. I was immediately acknowledged and the atmosphere was friendly and pleasant. Thank yoy.

KEMBERLY MARIE B. 
Rating:
5.0

Customer did not leave a comment.

CHRIS WENDELL C. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

The staff is super welcoming and helpful

CHRIS WENDELL C. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

The staff were friendly and very professional. I would recommend this location.

DAVID SAMUEL E. 
Rating:
5.0

Great experience - everyone there is wonderful and helpful!

Kathryn C.  |  Overall Experience 
Rating:
5.0

We have consistently found this rental location's employees to be friendly, helpful and accommodating with respect to our needs.

PAUL GREENWOOD T. 
Rating:
5.0

Best truck ever! Very nice and helpful!

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

MARTIN L. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

This location does an outstanding job. I stop in twice before my rental date with questions. Veronica was great when I called. Drop off access was a plus for me.

THOMAS GERALD T. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

GERARD JUDE R. 
Rating:
5.0

Customer did not leave a comment.

DOREEN LYNN N. 
Rating:
5.0

Customer did not leave a comment.

DAVID SAMUEL E. 
Rating:
5.0

Great location and friendly staff, truck was a little rough but worked as needed.

ANDREW BENJAMIN C. 
Rating:
5.0

It was ALL easy. The pickup… the driving of a well maintained vehicle… and returning the vehicle. All very easy !!!

Christy B. 
Rating:
5.0

Fantastic customer service the lady who helped me was so nice and super helpful! I would only rent from them in the future!

LAWRENCE AARON B. 
Rating:
5.0

Veronica and the woman whom expected the truck after my return were both exceptional.

JAMES DAVID P. 
Rating:
5.0

The headlights were so dim it was very unsafe. We had to use the high beams to see.

RICHARD LUKE R. 
Rating:
5.0

They were great! Knowledgeable, quick and friendly. Got us out of there in 10 minutes max. Awesome.

ANNE K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Redwood City U-Haul has treat me great with good customer service though out my travel arrangements here to Las Vegas.

GILBERT S. 
Rating:
4.0

The vehicle we were provided had no A/C. Absolutely miserable move. I told the U-Haul rep on property and she said, “oh yeah, we are getting that fixed”. It would have been nice if we were told this minor detail.

DAVID WAYNE C. 
Rating:
5.0

Very friendly

SCOTT ROBERT P. 
Rating:
5.0

If a customer is returning the rental on Sunday at 3 p.m., I would have appreciated that the staff said something about them closing at 3 p.m. and the procedures needed for the return. I thought they closed at 5 p.m. like other UHaul stores. So, it was a surprise to me that they were closed when I got there. If the sign on the inside lid of the return key box hadn't told me what to do first, I would've been out of luck! I was waiting for the Para-transit to pick me up. I was definitely hustling to get the pictures of the required information in time. I was able to get all of the pictures taken and put the keys in the return box, as the bus was arriving. I was able to finish the return while I was in the bus trying to get home!

CARRIE MARIE S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JOHN T. 
Rating:
5.0

There seems to be alot of information redundancy required between reserving online and picking up at the facility. Almost all questions asked online had to be repeated when I went to pick up a m/c trailer (copy of D/L, payment method, address, phone number. This is ripe for alot of streamlining.

CHRIS DEAN I. 
Rating:
4.0

Worst experience I have ever had.

ROBERTO S. 
Rating:
5.0

Customer did not leave a comment.

JACK ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

I don't know how they do it but the staff at this storage facility is as good as your best friend. Always helpful and courteous. And get this they knew I was flying across country to pick up a moving truck. I kept them updated and had heck of time getting a taxi. I said I may be showing up 10min after you close. A person waited for me and checked me in my truck. Over the top service!

Jason M.  |  Overall Experience 
Rating:
5.0

These guys are great! I'm a multiple time customer and they have great customer service and know their stuff.

TAMARA LYNN E. 
Rating:
5.0

Great store. Kris is friendly and great! Good trucks too!

STEVEN S. 
Rating:
2.0

Did self check in for uhaul which should have been fast and easy. But…. They mixed my info with my partners so I couldn't log in to my account then when I did there was no reservation showed. Was on phone with help after over an hour my phone wouldn't let me in to check out truck location wasn't working. All I needed was keys out of the back but couldn't get the word for the word lock from the phone call. It was very stressful late night sitting outside the storage trying to get a truck to go home in. Finally got it done felt like and escape room nightmare. Set us back over and hour of our trip.

Shanna B. 
Rating:
5.0

Customer did not leave a comment.

LUKE NATHANIEL H. 
Rating:
5.0

Nothing comes mind!

JOHN ANTHONY T. 
Rating:
5.0

Nothing really. The van I reserved was ready and waiting for me and was exactly what I needed for my small very local errand.

John S. 
Rating:
5.0

Customer did not leave a comment.

Charlie F. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo N. 
Rating:
5.0

Customer did not leave a comment.

ANGELINA MARIA M. 
Rating:
5.0

Everybody was real nice and was quick about getting in and out.

RHONDA T. 
Rating:
5.0

Mobile check-in and Drop-off both had issues. I was never able to complete either one properly.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
3.0

Customer did not leave a comment.

YONG W. 
Rating:
5.0

Customer did not leave a comment.

Velvet G. 
Rating:
5.0

Staff is great. Friendly and accommodating. Thank you

AMOS BERNARD U. 
Rating:
5.0

Customer did not leave a comment.

STUART L B. 
Rating:
5.0

Customer did not leave a comment.

ERIC ALEXIS L. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
3.0

I was not aware that a Nevada DL was required to rent certain vehicles. I found this very frustrating as i wasn't aware of this ahead of time. I have never experienced this anywhere else I have rented a uhaul.

ALFONSO H. 
Rating:
5.0

Customer did not leave a comment.

NANCI A. 
Rating:
5.0

ABSOLUTELY NO PROBLEMS DROPPING OF MY EQUIPMENT. EVERYONE WAS GREAT. THANK YO U-HAUL

MICHAEL C. 
Rating:
5.0

Very fast and easy life saver

MALIA M. 
Rating:
4.0

Customer did not leave a comment.

RICARDO ALFREDO B. 
Rating:
5.0

Excellent customer service.

DEBORAH ANTONINO H. 
Rating:
3.0

Customer did not leave a comment.

ZALIKA G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY KAREN R. 
Rating:
5.0

Great crew. Have rented here several times. Check in and check out go smoothly and quickly. Highly recommend this location.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

Prices are too high for people that are moving which is expensive enough

NATHAN ELGIN W. 
Rating:
5.0

Online rental was very easy. Pickup and Drop Off was very efficient. Very happy with the service I received.

CHRIS DEAN I. 
Rating:
5.0

Nothing, you're great in my opinion.

WARNELL R. 
Rating:
3.0

I dropped off the vehicle after closing hours so I checked myself out.

CHRISTIAN N. 
Rating:
5.0

Excellent customer service.

David H. 
Rating:
1.0

The guy that set up the truck was rude and clearly lied about charges. Verbatim said “$78 dollars plus a $25 credit if I put gas in. I put gas in and was charged $128! Scam clearly. Disputing this with the company as right now. Oh and maybe hire someone with a personality. Ridiculous how rude he was.

TRAVIS ROBERT L. 
Rating:
5.0

nothing. excellent personalized service all around thank you.

JERALD PAUL A. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Excellent customer service at facility. Got us in and out, walking us through all the steps efficiently and quickly. Would highly recommend this location to anyone in the Summerlin area!

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
4.0

Easy to find location, helpful staff

Richard Anthony M. 
Rating:
5.0

Right next to our home. Perfect and convenient.

Analyn B. 
Rating:
5.0

Mike and Chris were both friendly, helpful and professional. Well maintained property and trucks. I would highly recommend this location! Great job all around!

Steven S. 
Rating:
5.0

This is an awesome location to rent from, very helpful and friendly.

DAVID EDWIN L. 
Rating:
1.0

Have better communication and consistency with what you tell your customers. I was told I could get a refund, and then I get a phone call saying otherwise. I will never use U-Haul again.

BRANDON JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ERNEST M. 
Rating:
2.0

The pickup location to pickup my vehicle was changed the morning I had to pickup my vehicle. I specifically chose uhaul because they had a location close to me, so I was not happy I had to get a ride across town to pickup the truck. The cab of the truck smelled as if homless people have been living in it. It was absolutely disgusting. The truck was not in good operating condition. It was all over the road and difficult to control. I am not happy with uhaul. Lastly when I picked the vehicle up the gas was three quarters empty. Uhaul needs to get there act together! I will not be using them again, nor recommending uhaul

CHRISTOPHER JOHN C. 
Rating:
5.0

Customer did not leave a comment.

PETER DAVID M. 
Rating:
5.0

Very easy and super fast.

BETH ANNE C. 
Rating:
5.0

Great customer service!

Alma T. 
Rating:
5.0

Customer did not leave a comment.

ROD H L. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Helpful and pleasant staff

Jose G. 
Rating:
5.0

The young ladies in the office were so Nice ! We got stuck and needed to keep the truck a few more days and they where very accommodating! Relieved a lot of stress for us 😀

Macyo R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA V. 
Rating:
5.0

Xtreme movers did an awesome job!!! I would absolutely recommend them for your next move!! 💗💗💗

ALMA T. 
Rating:
5.0

Exceptional location with wonderful service and attentive employees. The rental process was fast and easy, the employees were friendly and very informative, and the equipment was pristine and running well.

KYRIA KALLIOPE H. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Chris is an exceptional customer-service driven professional! She made me feel welcome and when asked for referrals, she gave me suggestions on who to contact. When I had scheduling problem, she promptly returned my call and made changes accordingly. Thanks much Chris.

CARMENCITA J. 
Rating:
5.0

The staff there was very friendly and fast!

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEROY L. 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHAEL THE E. 
Rating:
5.0

Polar opposite to the branch in Langley BC. These guys were good.

Jordan B. 
No reviews have been submitted for this location.

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