Easy pickup. Professional and courteous staff.
Fred P.
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped off after hours and used online process. Very seamless.
Mary Ann D.So they claimed that there was a 1/4 tank of gas and as soon as I pulled out the light came on. 50 miles to empty. I called the girl who rented me the truck and told her. She said she would talk to the manager.
Robert H.Pickup was great. However, the office was closed during the open business hours. No one pickup the phone at the location. I had to call 1-800 and asked how to drop off the rental equipment. After about 1/2 an hour after arriving at the office location, the 1-800 operator told me to leave the equipment in front of the door.
Chonlada P.Older truck wreaking of cigarettes. Had a hard time starting, sounded like a battery issue. After loading all night, ready to go, truck wouldn't start. I ran out at 9pm to buy jumper cables to get the truck home. Next day went to start it and return it. Dead battery again. Jump start again in the rain. I called storage king the next day and they offered nothing in compensation. I'm out $50 for jumper cables plus inconvenience
Patrick T.Very quick, easy pickup and drop off and the cashier was very helpful and knowledgeable. Second time I have chosen this location and I plan on using them again for these reasons.
joshua R.I was unable to obtain my rental due to the location being closed due to staffing and the online system would not provide a code for the lock box. reservation was cancelled.
BILLY S.I had to wait 45 minutes for the place to open up again because there was a lunch break that I was unaware of. They did not answer the phone And the door was locked, And the woman was extremely rude. She verbally personally attacked me when I asked her about not answering the phone and where the lunch break was stated on my u-haul online scheduling forms. I made the appointment for 1:30... That is an uncommon lunch break time as well. She put me an hour behind schedule. Wow I am glad to never have to deal with her again!! She had. Chip on her shoulder!
Ursula K.