Customer Reviews for Storage Sense of Sebastian

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Sense of Sebastian

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Tom B. on

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Derrick N. on

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Everything was great, no need to change anything.

Todd P. on

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Duane M. on

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Michael A. on

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Great experience, the people at Storage Sense are friendly and helpful

Charles H. on

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marshall B. on

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anthony A. on

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Robert C. on

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Cynthia L. on

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The lady at the desk was rude and not helpful.

Robert C. on

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Steven I. on

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Raymond C. on

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John K. on

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victoria N. on

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Convenient

Kenneth M. on

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james W. on

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Nice people!

Richard S. on

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Amyelizabeth F. on

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There's not a high enough rating to review Storage Sense of Sebastian, they are ABOVE EXCELLENT!!! I arrived alone, unprepared, and somewhat disheveled during an extremely difficult time in my life. They patiently assisted me beyond their obligations while providing me the utmost respect. They went a step further arranging a more convenient drop off location, which was a lifesaver after driving 1,300 miles. The customer service they provided was impeccable and refreshing! Very highly recommended! Thank you Storage Sense of Sebastian for your kindness, respect, and service.....making my rough time a bit easier.

SHERRY A. on

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This was the second time I have used this location for U-Haul purposes. The staff is AWESOME to work with, especially Kenny! I can’t think of a thing that needs improvement!!

Mark Y. on

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Randy J. on

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Kevin was a excellent representative of uhaul

Edith S. on

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We was very much pleased with the service and very happy we did chose Storage Sense U Haul

Jason L. on

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Helped me correct a disaster. Thank you melinda

Diana W. on

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Juan Z. on

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Nancy H. on

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Great rate. Thanks

Warren M. on

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Rose F. on

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Mark Y. on

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Carol B. on

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Our truck was ready as requested, clean and in good condition. We drove all the way to New Jersey without any problems. The personnel were friendly and helpful.

Pamela K. on

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Sebastian High S. on

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Christine V. on

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Not enough staff: renters with scheduled reservations were locked out of office and made to wait in the parking area past scheduled pickup times while sole employee shuttled drop-in potential storage unit renters around to look at storage unit choices. Untrained staff: when additional person did show up, she had no idea how to do a rental..."we don't do these where I usually work".

Christopher L. on

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Terrible experience at this location. The wait was long and the customer service was poor. I even preregistration/booked it online to prevent any hassle and it still was a mess at this location. They really need to get it together and they customer service rep at the store rang me up wrong, you should tell the customer exactly how much they’re being charged before you ring them up and don’t say “Oops it’s too late” Storage Sense in Sebastian Florida is terrible.

Tom W. on

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Good experience. Very helpful staff.

Debra H. on

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Gerard C. on

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this location and service is cgeat

John W. on

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Manager of the storage was very kind. I just cannot understand how a U Haul office can be only open from 10am to 2pm on a Saturday and closed Sunday. It’s as if the customer doesn’t matter. For this reason, I’ll use a different location next time. Oh, and the U Haul app is not user friendly on the pick up.

John M. on

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Air cond. not cold and the "mother inlaw" leaked

Michelle B. on

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If you're going to send people to a U-Haul renter that is not a U-Haul storage facility you should not tell people they can get a month's free storage because I did not get a month's free storage I had to pay for my storage not a very good overall experience being with Uhaul

William M. on

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needs more people

ROSE J. on

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All good

Maureen O. on

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Constantina C. on

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The u-haul was great except the computer system wasted slot if time because it did not function correctly

William B. on

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Keep those people happy! That we’re wonderful to deal with. An absolute pleasure.

Bill W. on

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The customer care or service was appalling . There was no respect or care for the customer whatsoever. We waited in line for our reserved vehicle for approximate!y one hour. We were asked twice to go outside and they locked us and several other customers outside in 92° weather because they had one employee and they could not leave us inside the building without an employee behind the counter. Then when we returned the vehicle, there were three customers in front of us and at least five behind d us and the AGAIN locked us outside in the sweltering heat four times. One person in Front of us was told they had to wait for another hour for their vehicle waiting for the it to be returned. They had two employee on a Saturday and often both were out in the lot and therefore we got locked out. They were ridiculously slow and continue he'd to blame the Uhaul network. We called in a complaint to Uhaul and they said the network was down the day before but not the day we waited for about an hour and a half to return our vdhicle. The person that took our call was supposed to have a supervisor call us back.NO ONE called us. Poor customer service, disorganized management and disrespect and appalling treatment t of the customer. We asked to be reimbursed and still we have not heard from anyone. 412-498-3290

gwynette J. on

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Doing good

John L. on

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That U-Haul would stay open past 2:00 on Saturday.

William N. on

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HARRY S. on

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Louis K. on

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Donald S. on

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John Q. on

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Jeffrey H. on

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After a 19 hour drive and unloading the trailer I had rented and contracted to drop off at this sebastion location. I was told by the lady in side that I can leave the trailer at this location and had to find another. So I am supposed to drive around and do her job after this?? My contract said to leave it there and I was going to do so.. After an hour on the phone with the 1-800 number, being transfered about there scheduling department. She came running out saying leave it here and I will take care of it, as she should have done in the first place. She stated she had only a few spots dedicated for U-haul... That is not my problem, I went by my written contract. She was VERY rude, and no help what so ever. Why wasent she the one on the phone finding a solution. I believe I am due a partial refund due to this waste of my time and the end of a long journey.

jamie C. on

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The system was down..we were on a time schedule and people called off work that were not able to help us

Deborah K. on

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Absolutely absurd that we had to leave the building and stand in the heat three times when returning a truck.

todd C. on

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norma F. on

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KENNETH B. on

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Daniel D. on

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Nicole M. on

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My rental order stated that the truck was due back to the drop off location at 9:45 am and the app gave me the option to check the truck in virtually. However, the office at the drop off location was not open and they posted a sign stated that trucks left during non-business hours would be charged $100. This is ridiculous. The truck should have been listed as being due back at a time that couldn't be used. On top of it all, when I came back at 10:00 am when they opened there was a long line and the man behind the counter was basically complaining how everyone tries to drop off trucks Sunday morning at the same time. If they had a drop box this wouldn't be a problem. He told the people in line that he was considering only accepting drop off appointments to avoid the line. The store was nice and clean but it was a very inconvenient situation which wasted almost an hour of my time.

Gloria L. on

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James L. on

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Dennis Z. on

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Pleasant experience. Very friendly and accommodating personnel.

Colin P. on

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paul C. on

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i returned the trailer 2 days early ,if i was late you add $40 a day ,which is ok but I think I should get $40 a day returned

RONALD C. on

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William M. on

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Patricia P. on

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perdy S. on

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Linda E. on

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APRIL S. on

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COLIN C. on

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Dean W. on

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the wheel tie-down ratchet on the car hauler was faulty and the wheel strap had to be reinstalled every 1-200 miles. It was very inconvenient and often difficult to find personnel who could or would do it. It was often my responsibility and at 90,I really should not have to be doing that kind strenuous activity. The strap fell of fthe wheel many times during my trip.

carol H. on

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james K. on

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John K. on

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Everything was fine except that the truck should have been given to me with a full tank so it would be easier to return it the same instead of 7/8. When returned it looked accurate to me but according to employee it was a tiny bit less and proceeded to charge me 7 dollars. Felt like that could've went better.

orlando F. on

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Difficulty in attaching hitch due to hitch lock knob not being lubricated. Strap mechanism also difficult to operate due. Melinda was very helpful and pleasant

Steve G. on

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All computer systems were down!

James K. on

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John M. on

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rented a refrigerator dolly worked great!

Richard A. on

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GENY C. on

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Alice R. on

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Michael B. on

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Clean equipment, replace burned out lights.

Todd C. on

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Patricia L. on

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It was great to be able to store my furniture at Storage Sense Sebastian and leave my truck at the same location. Again, everyone was professional and so helpful. They brought us cold water while we were unpacking. I would give them 100 stars if I could.

Gerard C. on

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Derrike D. on

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Told me wrong estimates proce over phone and charged me almost 320 dollars more than what I was told. Through a huge wrench into our big move

Charles N. on

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Really nice people

SALVADOR M. on

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Alejandra C. on

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I am a national gold medalist photographer and award-winning artist> I travel allot and at times I find myself looking for a trailer or truck to carry equipment. The sebastian UHual is great their gear is great shape. The lady that works there always goes above and beyond to make the rentals early. The older gentlemen there is also great. Every time I go there is an easy process. Great Job

William F. on

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Clean the trailer's interior. It was layered with hard-packed dust around the edges and corners and bumpers obviously untouched for a considerable length of time given the quantity of dust on them. Right read tail light malfunctioned half-way into the trip. The attendant noted that it was the oldest trailer they'd had in years. Still no excuse for its poor cleanliness.

Joan M. on

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James B. on

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Had to wait 10 minutes for someone to came back to office to return truck and I think when you rent a truck you should at least give the first 50 miles free .79 a mile is kind of high if your going to have the truck a couple hours

Anthony H. on

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David S. on

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Nothing... This trailer towed like a dream. Location was clean well organized. Will rent from here again.

Scott A. on

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Everything was great, from a clean truck, to on-time readiness, to awesome customer service at the location. I really couldn't ask for a better experience.

REV WILLIAM F. on

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You are top notch!