This trip, it doesn't seem like the truck was cleaned. Due to the fact that there was a whole sheet(blanket) in the back of the truck when I took the lock off the door.. Guessing the truck was never looked at after the previous return; Most likely, never even sanitized or wiped down in the cabin either.. Covid Season!!! Just Sayin..Mister M.
Customer Reviews for Store More Self Storage Phoenix
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At first charged 100 then went up to 200 days after even though I said didn't agree with charges. Truck was filthy the milage was inking didn't add up then they charged me over $100 saying I put over 100 miles on truck when I used around 30. I disputed and it went back and charged me more. Worst experience ever!!!! I even returned with full tank of gasKaeli A.
U-haul lock box difficult to open with Code. Box needs replacing immediately. I was not able to open the box when returning keys.Leroy O.
Customer did not leave a comment.JULIANSOCRATES W.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.SANDRA P.
Be honest. I turned in U-Haul on time yet i was charged a 3rd day. I will be disputing charge.David J.
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.CARLOS R.
No need for improvement, it was a perfect experience.DUNBAR H.
Place was closed when we went to pickup the truck. Tried to use the remote access. Verification did not come through after two attempts in the sun and 106 degree temp. Called later from home to number given for after hours assistance, even though it was during normal business hours. Waited on hold more than an hour. Finally able to change reservation to next day. Picked up vehicle. Attendant was surly. Tried to call later to extend time on contract. Used number on contract for the location. 12 rings. No answer. Returned truck after not actually using it. Won't prorate miles. Terrible service overall.Susan W.
Time frame when deposited will be returned, still haven't received it yet .was told would get deposit back same daySABRINA J.
Very good serviceJAMES L.
Customer did not leave a comment.ALMA M.
Customer did not leave a comment.DELIA N.
Thank you for making my rental experience easy. It was a great place and super friendly experience.Marie C.
Customer did not leave a comment.Myranda H.
Customer did not leave a comment.FRANCESCO M.
Your fee are absorbent. $19 turns into $100. Will never use your service because of this pricing. $.78 a mileCHARLES J.
Customer did not leave a comment.Adrian E.
Find a way to make the lock box instructions more clear. The code pad has a button that you would think opens the door, however a small knob with a circular key hole has to be turned before the door would open. Caused confusion and time wasted for me. Online process was fairly good overall, but not easier than a person-to-person pickup. I did appreciate the extra 10 minutes for return due to traffic on the way back to drop off.Mark W.
Truck was filthy. Staff was not very friendly or helpful in knowledge of truck. Equipment was not available Took for ever to get uhaul after I booked it on line. Mileage was 2 miles off on truck then paperwork. And I added gas truck was full but was still charged for 2 gallonsGerrie H.
Customer did not leave a comment.Raymond W.
Agent at location was excellent at time of pick up and drop off. Customer service was excellent. Truck performance could be improved since it was apparent that the vehicle is wearing out after 130,000 plus miles. Transmission shift point were terrible and the vehicle had difficulty upshifting from 1st to 2nd and from 2nd to third under moderate acceleration. Truck was excellent otherwise (clean, well maintained and good quality of transport area.Christopher H.
Lady in the phone confirming my order was suuuper rude. Location also doesn't have barely anything at all for moving equipment so that was a waste of my money.Kyle P.
Customer did not leave a comment.Marques N.
Everything went smoothly with pickup and return! Friendly and courteous. Will definitely rent from here again!PAUL G.
Customer did not leave a comment.BETHANYE J.
Lower the rate per mile.Brian B.
Way to expensive for 4 hours! Truck was very musty smelled awful.SANDY H.
Customer did not leave a comment.ALISA C.
Customer did not leave a comment.DON'TAI S.
Customer did not leave a comment.Gregory S.
Replace the person on when I got the truck, he's not nice, and treated me like I was stupid, and the phone lines were always busy, I called from outside there office and never picked up when there was no one in side only him in his cell phone, truck was filthy window super nasty smell inside the worst, that's Te reason I returned a day early,and finished moving in my car, I'm super disappointed, waist of timeCuauhtemoc G.
The movers were outstanding.Peter W.
I was hit by A park car was there next to the Rv ..Joyce F.
I have rented quite a few UHaul trucks over the past several years and this was one of the best experiences I have had. Super fast checkout and even faster return process. Appreciated the safe practices in place during this pandemic as well.Ronald H.
Customer did not leave a comment.Jose H.
Customer did not leave a comment.Glaydia C.
Customer did not leave a comment.Rose M.
Customer did not leave a comment.GWENDOLYN H.
The whole process was painless it took all of five minutes. I would gladly Use the service againCRAIG B.
Customer did not leave a comment.Victor R.
Customer did not leave a comment.Vernon F.
Further investigation of trucks, before usage. Images that show before usage by previous user, and after their usage; or payment.SANYA J.
Customer did not leave a comment.patrick C.
Customer did not leave a comment.Alex C.
You guys were great, keep up the good work!Estevan D.
The man who helped me (Hopkins?) was so nice and awesome.. gave me a bigger truck so I wouldn't feel rushed :) thank you! Very kind and fast!Lindsay W.
Difficulty with sign-in process sending me a verification code. It took almost a half-hour on the phone getting through to the right person to complete the process.Carmen P.
great service you guysDimitri G.
The truck was fine, just a little dusty in and outside.Marie R.
The app is not helpful. The reserving of a vehicle is a waste of time because none of the information translates when u try to pick it up.Edgard V.
Customer did not leave a comment.Haison C.
Customer did not leave a comment.Gabriel V.
They do a great jobJamie O.
Customer did not leave a comment.ramiro S.
Customer did not leave a comment.Robert G.
Nothing as you provided great customer serviceCHERYL M.
excelente servicio , empleado muy amable y eficiente GraciasMaria G.
The staff person (Jesse) was professional and very helpful which made the experience positive for us.Marcel B.
Have more trucks available I had to rent a 15ft truck when all I needed was a pickup. However the guy who helped me out at the 91st ave and McDowell rd Phoenix location was extremely helpful and made the process easy. Thanks againJessie R.
Customer did not leave a comment.Roxanne M.
Parking This location has no customer parkinggeorge N.
Maintain your vehicles! Brakes were too soft, also needed new shock absorbers!Victoria B.
Customer did not leave a comment.luis D.
Customer did not leave a comment.Sukhpreet K.
The gentlemen were very nice and everything worked out perfectlySummer M.
Customer did not leave a comment.Yishka T.
Fast service, so easy to return!Roselani K.
Customer did not leave a comment.Ruby W.
Customer did not leave a comment.Rachel K.
I don't know if this was a glitch, but when I did the self-return on my mobile device, it did not tell me where to leave the U-Haul keys. I had to chat a U-Haul representative to figure out what to do. It took up a bunch of time.Gregg H.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Victoria Y.
The lady that was there was rude to just about everyone who came in the office to ask a question, office served as storage as well as U-Haul. The truck was VERY dirty, she didn't check it and I found moldy food in the back. Upon returning the truck, I had to push for a paper receipt with the proper charge and she made me wait outside in 105Â° while she looked at the truck 30 feet away.Jordan A.
Customer did not leave a comment.DORIS A.
The girl at the counter was very nice and helpful but the location does not have dollies which was very inconvenient and literally doubled the amount of time it took for my husband and I to move. It would be helpful if uhaul made mention of that on the website when checking out so that a person who really needs dollies can go to another location. I chose a location close to where I was moving from but it would have been better to pick up from Glendale and have gotten my 2 dollies.Deliana B.
Customer did not leave a comment.WILLIAM B.
Make sure trucks are clean. Use less gas-eating trucks!!!Freddie A.
Mobile check in good idea, but needs a little work to smooth out the process.Mike S.
Customer did not leave a comment.Maria I.
U-haul telephone customer service. I had to call 3 times and was on the phone over 45 minutes each time and told my problems were resolved and I ended up having to go to the location to get it taken care of due to the incompetence of the telephone customer support. I was supposed to pick up my truck at 7 am and didn't get it until 1015 causing me to pay movers for 3 hours of nothing while we waited on the truckColin M.
Uhaul broke down after loading furniture. The company was kind enough to send someone to help start it.Francisco P.
Kayla is the absolute best.Jaleea A.
Put some garbage containers around the garage area would help more.tiziana G.
I submitted my order a week in advance requesting a truck, a dolly, and 6 furniture covers. When I arrived they did not have the dolly or furniture covers available. What is the point of submitting your order online a week early if they aren't going to have the equipment requested? Also one girl working there was very rude and talked on the phone instead of helping us. All of these issues caused an hour plus delay in our move time. Also, online it said that we could return the truck to any location. Then the girl that work there told us that it had to be returned to that location causing another 15 miles charge to my bill. I would never rent from this location again!Nicki L.
Customer did not leave a comment.Kathryn W.
Customer did not leave a comment.David G.
Truck was not clean from out side but that's ok because it had rained a few days before pick up and it needed a wheel alignment and left mirror was looseGerard J.
no Dollies rentRafaela M.
Customer did not leave a comment.joanna J.
Customer did not leave a comment.luis C.
Horrible communicationClarita P.
Customer did not leave a comment.Cristian R.
Customer did not leave a comment.Gloria A.
Customer did not leave a comment.Gloria A.