Customer Reviews for StoreSmart Durham LP
(U-Haul Neighborhood Dealer)

273 reviews

1651 TW Alexander Dr   Durham, NC 27703

(919) 680-8904

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(919) 680-8904

1651 TW Alexander Dr
Durham, NC 27703

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

U haul truck was very old and while driving steering wheel was shaking

Sandeep K. 
Rating:
4.0

Customer did not leave a comment.

BRUNO C. 
Rating:
5.0

The woman who helped us was super nice and really helped make this an easy transaction.

AMANDA P. 
Rating:
4.0

Customer did not leave a comment.

DANIELLE N. 
Rating:
5.0

I was given instructions that was clearly understood and in a very customer friendly respect.

Launcelot G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Loren F. 
Rating:
5.0

Only problem is he said he would email my recipe but I haven't seen yet and the phone has been busy for the last three hours

ronald B. 
Rating:
5.0

Everything was great and as it should be. I don't have anything anyone could have done better. Thank you so much from my family and I for making our move easier.

Roger G. 
Rating:
4.0

Making sure that everything is in that truck you've ordered, other than that… it was great.

Brand B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Frasier L. 
Rating:
4.0

Customer did not leave a comment.

JESSICA F. 
Rating:
4.0

Customer did not leave a comment.

Hemanth G. 
Rating:
5.0

Leslie provided world class customer service. She is extremely helpful and knowledgeable and made experience easy! Will recommend to any friends and family in need of u-haul/storage.

LISETTE P. 
Rating:
5.0

great service and flexibility at this location, above and beyond customer care team

JOSEPH G. 
Rating:
5.0

Very happy to you

DOROTHY L. 
Rating:
5.0

Very professional staff, highly recommend.

MARK R. 
Rating:
5.0

Great service

KASIB A. 
Rating:
5.0

Always great service 👍

KASIB A. 
Rating:
5.0

Always great service!!

KASIB A. 
Rating:
5.0

Customer did not leave a comment.

Maurice D. 
Rating:
5.0

Always a good experience.

KASIB A. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Always a good experience!

KASIB A. 
Rating:
5.0

Nothing.

Ronald P. 
Rating:
5.0

Great customer service, attendant was friendly and had me in and out in a few minutes.

DERRICK J. 
Rating:
5.0

Customer did not leave a comment.

Donald O. 
Rating:
5.0

Great customer service and clean truck! Wendy was very helpful, professional and dedicated to customer service! Highly recommend this location!

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Lachasa H. 
Rating:
3.0

we ordered blankets, but they were not there :(

Christian R. 
Rating:
5.0

Customer did not leave a comment.

Sherrell P. 
Rating:
4.0

Rep at front was awesome

Victoria A. 
Rating:
5.0

Excellent service. Easy pick up and drop off. Good value for the money.

Marcia A. 
Rating:
5.0

Everyone was so nice and helpful. There were no problems at all. We over estimated mileage so it was a nice surprise to be billed less than quoted!

Don W. 
Rating:
5.0

Everything was perfect! Thank you!

Raeanne H. 
Rating:
5.0

Brand new location, easy in and out

Joseph B. 
Rating:
5.0

Thanks for asking. U-haul provides a great service, however, the practice of clarity with the contract needs to be improved. I was charged for additional mileage even though I didn't realize or hadn't been told that there will be add charges if I went over the stated miles on the contract. This can feel misleading for one who's leasing but on the other hand I guess I should've figured it out after I looked at the contract when I returned the vehicle. Ryder, Penske

Kevin S. 
Rating:
5.0

Only thing I'd say is that the "needs oil change" warning light text meant you couldn't see the odometer reading, which you needed to submit.... eventually by sheer luck I realized having the door open when you turn the ignition on meant you could now see the odometer reading. Other than that the whole "humanless" experience using the phone was very good.

Mark J. 
Rating:
5.0

Customer service was friendly and helpful.

Tonya S. 
Rating:
5.0

Miss Wendy was very helpful and accommodating!

natasha M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Wendy was phenomenal and accommodating. She made the move much easier in a time of high stress

Cameron S. 
Rating:
4.0

She was friendly and kind as well as understanding of my situation. It was overall a good experience, i would just suggest cleaning the cab a little better.

Stacy A. 
Rating:
5.0

Leslie was terrific to work with!

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Lynne B. 
Rating:
5.0

Customer did not leave a comment.

SHERYL M. 
Rating:
5.0

Customer did not leave a comment.

Marcus P. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Wendy was prepared, knowledgeable and provided excellent service!

RAYMOND L. 
Rating:
5.0

Wendy and the crew up front were extremely helpful

Will S. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

The attendant was fantastic in every way. Love u haul.

GEORGE L. 
Rating:
5.0

Nothing she was great

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
4.0

Wendy was awesome! Moving can be stressful but Wendy eased my stress with her knowledge and recommendations. I feel confident in directing my friends and family to Wendy for their moving questions and needs. Great job Wendy! Thank you!

Tomeka D. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
3.0

The self check in and check out was burdensome. The process was significantly more challenging than checking in with an agent. If all of my information was presented in advance of arrival, than a code should be provided to simply confirm identity.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Shawna G. 
Rating:
5.0

Store clerk Sandy was outstanding She provided great customer service I am a very satisfied customer. Thank you !

Abdoul C. 
Rating:
5.0

The girl who helped us check our truck back in was super helpful and nice. Also, we did digital pickup and i was having trouble and someone called me and walked me through it. That was nice.

jennifer K. 
Rating:
5.0

There were 2 different customer experiences that should be noted in this review: U-Haul & Store Smart. 1. U-Haul: the user flow on your mobile interface is awful. the service does not notify of you when changes happen on the back-end with U-Haul. I was even more disappointed when the U-Haul customer service acknowledged that they receive complaints on a regular basis and yet the corporate office has made no attempts to fix these issues 2. Store Smart The "excellent" rating is directed 100% to your 3rd party provider Store Smart and NOT to U-Haul. Specifically, the 2 staff members (Wendi & Leslie) went out of there way to provide real-time support and accomodate my needs when U-Haul failed. Sadly, U-Haul's business model that has customer support working from remote has led to a detached level of support. And often that leads to 3rd party providers having to "clean up the mess" when U-Haul's services fall short.

Noel S. 
Rating:
5.0

Leslie was awesome! I was in and out within 10 minutes. Everything went perfectly. BIG UPS to Leslie!

Tyrone S. 
Rating:
5.0

Great customer service skills, I was promised the truck I had called for that day. I really appreciated how both of the employees made me feel welcomed. This will be the only location I'll be using in the future. Thanks Uhaul

Jalen S. 
Rating:
5.0

Wendy and Becky are awesome!!!!

ROBERTA M. 
Rating:
5.0

Nothing

John W. 
Rating:
5.0

The location, equipment, and customer service was great. I think U-Haul's price charged per mile driven is excessive. Especially, when you have to return the vehicle with the same amount of fuel in it upon pickup. So customers should be aware, the final price you pay will probably be more than double the price quoted on U-Haul.com.

Eric R. 
Rating:
5.0

Staff was very friendly. Would definitely use this location again.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

lamesha B. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Leslie and Wendy were amazing!

Torrey S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

No improvement needed. Equipment was exactly as expected and the location (in particular Wendy, the manager) was stellar!

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Graeme O. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

Shalonda P. 
Rating:
5.0

Update the trucks

Neal G. 
Rating:
5.0

Paul, the employee who assisted us was so wonderful. He was helpful, kind, patient and went out of his way to make sure we had everything we needed including upgrading our truck to a bigger one. We left items in the truck and he saved them, labeled them and made sure we had them. I will absolutely use this location again! Thanks Paul!

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Tonyalee-Dill T. 
Rating:
3.0

Systems issues took way too long to check in. Truck was covered in mud from previous rental.

jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Tianna K. 
Rating:
5.0

Customer did not leave a comment.

Graeme O. 
Rating:
5.0

The manager was friendy, helpful, excellent!

Austin G. 
Rating:
4.0

Customer did not leave a comment.

Heath K. 
Rating:
1.0

I ordered a 26” truck, 12 furniture pads, and a auto carrier. The truck had a check engine light come on about 150 miles from Durham. There were no furniture pads and the owner told me to use sheets, and the auto carrier was not long enough for my truck. I stopped in the store the day before pick-up to ensure everything I ordered would be there the next day. The owner told me everything was in place. She displayed a cavalier attitude throughout our contact which made me think she didn't care about the situation I was in. My sister had to drive my truck to WI. which meant I paid for gas in two vehicles and each of us had to drive 1200 miles alone. I am happy this will be my last move and if it wasn't I would find another moving company, Penske comes to mind.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Jenell W. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Excellent customer service when I picked up she gave me quick relevant information and didn't waste any time which was important the day I picked it up. She also did a quick mopping of The inside of the truck.

Tom W. 
Rating:
3.0

Customer did not leave a comment.

bryce M. 
Rating:
5.0

The individual at the front desk was excellent. She was very friendly and helpful.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Allison T. 
Rating:
5.0

Customer did not leave a comment.

Whitney H. 
Rating:
5.0

Customer did not leave a comment.

Eddy Y. 
No reviews have been submitted for this location.

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