Customer Reviews for StoreSmart Raleigh LP

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StoreSmart Raleigh LP

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Brian L.
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Equipment was ready which allowed me to get in and out in no time! Easy and well informed. Drop off was even faster. Definitely, be using them again!

julie S.
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Chris explained the process in great detail. Made it fast and easy to just drive up, unhook the trailer and be on our way. Much appreciated!

JAMES L.
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Customer did not leave a comment.

DANNY B.
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Leslie provided outstanding customer service; the best I've experienced at U-Haul.

SCOTT H.
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Leslie was absolutely amazing. She had such a great attitude, took time to explain my options and genuinely cared about helping me. I've been renting from uhaul off and in for many years and this was my best experience by far. I run and international technology group that supports billions of dollars in revenue. I tell my team that our customers experience is not only about getting a good product but also about the people that help them through their journey/experience with the product. Leslie is a gem and gets that.

Craig P.
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Fanny M.
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Clarence B.
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As always a very professional, polite and kind customer service experience.

Ronald P.
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THOMAS C.
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Chris was very helpful in dealing with and resolving the issues caused by the Wade Hampton Greenville (pickup location). He resolved my problems and helped me get it worked out to properly return the trailer. Great service. Highly recommend.

Joshua W.
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Steering was horrible and unsafe

Paul B.
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Christopher D.
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Stacey S.
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Sandra S.
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Alberto F.
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The location was very clean.

jaime M.
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Robert K.
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LAUREN B.
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Customer service was awesome, no complaints. Everything was well explained and vehicle was clean.

Claudia S.
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Joseph L.
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Very nice people there, very helpfull.

WAYNE H.
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David H.
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Trevor M.
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THOMAS J.
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Tanisha W.
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Ian D.
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LARRY R.
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Erick E.
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Jovanni L.
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Christopher L.
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Dorothea L.
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No no no no no no do not go near this place the The truck was not service the truck was filthy dirty the staff members did not know what they were talking about it took over an hour and 45 minutes to get a key code to get this truck the help lines were useless

Myra M.
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Customer did not leave a comment.

James P.
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I needed to change my drop off location (closer). It took 3 calls to the 800 number to accomplish this. Poor customer service on the first 2 calls (went to a looped recording). Tobias helped me and was great.

Joseph L.
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Customer did not leave a comment.

Mcinnis M.
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The customer service was excellent and very helpful throughout the entire process.

Howard Y.
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Check in was quick and rep was extremely friendly

Philip P.
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David D.
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James L.
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Jerald M.
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James L.
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Michael P.
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Faith O.
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Woman who checked in the equipment was unhelpful and refused to accept that I was told I could drop off there. She insisted I come move the equipment myself, or she would charge me an extra rental fee plus a fee to relocate the equipment. She charged me more than $150 because I couldn't.

Tina R.
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N/A

Barry G.
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The service person was fantastic!

Michael C.
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David F.
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Jorge C.
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the trailer charged when they rented they said it was for 24 hrs, at the time of returning it they made us other charges, this is a fraud, I do not rent again here or recommend them

Tim G.
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Customer did not leave a comment.

Rosemary C.
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The lady that I worked with was just so sweet and nice and honest.... The only thing I didn't like was the auto transport was quoted to me as $54.95 and then I got charged $75 why $75 that doesn't make sense to me

mitzi H.
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Stephen P.
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John A.
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Excellent customer service on both ends (Pick Up and Drop Off locations), very friendly.

Nick S.
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Henry S.
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Cathy H.
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BRYNE D.
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Harriett Y.
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The staff was wonderful.

Chris D.
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To improve for the next customer, you could .. Not call a 10 ft truck with a loft over the cab a 15 ft truck! That TEN ft truck I paid TEN more dollars for worked fine.

Steve E.
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I was happy with everything except for the end when i was charged for an extra day because i was not there by closing time. I was not informed of this and disappointed in uhaul's policy

maRY A.
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William S.
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I liked using the app to sign in and out but you should continue improving it. I had trouble with it slowing down and had to start over once.

Karen T.
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Josh M.
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Dave B.
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had no problems

Alex D.
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bill S.
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Again......the lady that checked us in was super!

Donald M.
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I thought the overall rental was great. The rental process was very smooth and the people were friendly.

STEPHEN M.
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Alesia P.
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John R.
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Kristina B.
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When I went in to rent the vehicle, I explained that I lived in another town and would like to drop the truck off at the location closest to my home. I was told it would be more expensive to rent it one way than it would be to bring it back to that U-Haul store. I was told it'll be $127 one way and $100 to bring it back. I was so exhausted after moving things I decided to take it back to the nearest store. When I went to return the U-Haul I was told that I HAD to return it to the original U-Haul store or be penalized $250. So I said ok I'll return it to the original store. When I got there they said I still owed $127. So not only was I Inconvenienced and was also over charged because my credit card statement is saying $145 and my receipt says $126.90. I've never had such a stressful experience with U-Haul.

Michael M.
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David H.
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Doug D.
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Tim C.
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kathy C.
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Quick return Friiendly service.

Hugh B.
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It was very easy from start to finish. Great location for pick up. I would recommend to friends & family.

David B.
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Customer did not leave a comment.

John L.
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Billy L.
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brenda G.
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The customer service was excellent. It was the best service I ever had from U-Haul. Please pass on my praise to your staff. Thank you Brenda Gurley

Tim W.
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Customer did not leave a comment.

Jason S.
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brian C.
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Great customer service. I enjoyed interacting with them.

George F.
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Robert B.
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Duane R.
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Poor customer service.

Andy G.
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Danny M.
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Tanya W.
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Julius R.
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I had a bad experience. I was wrongfully accused of making 2 tiny scratches on the door of the truck. I recommend that you carefully inspect for tiny scratches before renting.

Michelle P.
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The ladies in the office where awesome!!

Loc N.
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Rep didn't know where was the closest U-Haul location that the truck was to be returned. She stated that it was about 3-4 miles. In reality it was 12 miles. The original rental was to be returned to Capital Ave. In later email / text from Uhaul, it stated that the truck should be returned to Fayatteville location. Since Capitol Ave U-Haul was full, I drove it to Fayateville to return the truck. Not even a thank you. That's ok. I understand you are busy. No customer is at the location when I was there.

ANTONIO F.
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Customer did not leave a comment.

Aaron B.
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This was the worst experience of my life with any vendor. I had a 26 foot truck reserved for pickup Thursday, December 14th. When I arrived at 8:00, my truck was not there. I called the emergency hotline and (Lulu ?) was the only thing positive about the entire situation. I had movers sitting at my house at 8:30 that morning and I was on the clock @ $190/hour. I ended up getting at 20 foot truck and did not get back to my house until after 9:00. It took longer than expected to move, as we had to make more trips, thus more money to the moving company. I requested that I not be responsible to ANY of the $49 for the truck and was told I needed to call a regional manager. Completely unacceptable. What was done as a cost saving measure only turned out costing me more in the long run. For no issue of mine, rather Uhaul. Feel free to contact me directly to discuss. I can be reached at 704-491-1859. My name is Aaron Baker. Based on my dealings to date, I am sure this feedback will not even get a response...

Courtney V.
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The person was not available when we came to pick up, phone calls were unanswered. Finally the person came to assist us. She was not at all knowledgeable about the equipment we were picking up. She also went through the entire prices of choosing a drop off and paying, even though I told her we had completed the online check in and pre payment process. She then acted surprised when she clicked through to see we had actually already filled out the info. I also believe she modified my reservation because I was charged for a late drop off the day after we picked the unit up even after she confirmed the reservation was for 48hr

milton I.
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cant think of any possible improvements. Lulu was friendly and made it a wonderful experience.

Daniel L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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