Yes, Carolyn with U-haul is awesome! Super great customer service, like real people. And, she makes a mean bisquits and sausage gravy!RAUL G.
Customer Reviews for StorWise Ben White
(U-Haul Neighborhood Dealer)
Austin, TX 78741
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 7/30/2021 - 7/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carolyn was very accommodating and was able to get us a bigger truck last minute. She provided great service and was patient with us even with 5 people still in line while she was working by herself. Carolyn definitely made our move to Florida a lot easier with the bigger truck she was able to get us.PETER H.
Customer did not leave a comment.Lisa H.
Customer did not leave a comment.Danielle G.
The combination provided was â€œ356.â€ The combination that got the keys out of the lock box is â€œ456â€. Luckily I tried the correct random next number that occurred to me and it worked. Otherwise, I would have never gotten a truck.Kiley S.
Customer did not leave a comment.William C.
Customer did not leave a comment.remy P.
This was an amazing experienceIris F.
Customer did not leave a comment.Adam K.
Dripped off after hours - most questions dont apply.CODY F.
Customer did not leave a comment.Benjamin Z.
Quick & courteous.EARNEST S.
Customer did not leave a comment.Bhuvana M.
Customer did not leave a comment.Robert A.
Everything is perfectProsper R.
Great customer service. Keep it upArturs R.
Customer did not leave a comment.Victoria V.
Customer did not leave a comment.PRESTON M.
Customer did not leave a comment.Angelie A.
Everything is excellentProsper R.
Customer did not leave a comment.Mac H.
Customer did not leave a comment.Scott B.
Friendly customer service. Concise and to the point. No frills, just explanation of rates and what's expected when operating the equipment. Really satisfied with my rental experience. First one, but not my last.Stephanie H.
Check if the battery isn't deadBriana G.
Customer did not leave a comment.Evan S.
First time using u haul and probably last time using u haul I felt cheated and i called customer service about it, charged 300$ for a 12 hour job not nice.Maria F.
Customer did not leave a comment.GIAN S.
Customer did not leave a comment.Anthony T.
Sylvia & Carolyn took really good care of me. I reserved the cargo van but it was rented a 10 ft. Instead. In hindsight the 10ft turned out much better! The move went smoothly.. And it was nice to know that storwise made it all the sweeter how easily i was able to get the truck and get moving -literally lol. Even though I waa)s late returning it by 15-30 minutes the next day, they didn't charge extra and they helped me save even more by giving me the Cargo van rate! Carolyn & Sylvia treated me like family and I just met them! Lol They are so nice and hospitable that I was made at home. Because moving is stressful enough as it is; So thank you thank you! I'll definitely be coming back to this location when I me need Uhaul and/ or storage! Take care & God bless! Paul B. ðŸššpaul B.
Customer did not leave a comment.Dana M.
The average rating is not for the ben white location in particular. I wanted to rate my entire experience with uhaul as poor. First they switched my pick up location and I was not notified. The location was further out than the original and once I got there, they did not have 2 dollys reserved for me. The ben white location was able to acomodate me but the uhaul renting process was not pleasant. Moving day is stressful as it is, it was disappointing that a reservation was made and still had to jump through hoops for it.Carolina E.
The lady that rented it was very friendly and helpful. I tried to do the self-check-in but even after turning on the GPS on my phone and starting the process, I was getting an error message saying it could not recognize where I was - if UHAUL had an app or something that worked better, it would have made the process more seamless but the lady was thankfully there and was very helpful. Also, on my original contract it gave me a slightly different location than what it said when I logged in to start the rental process, so that is an area of concern for Uhaul as I almost had to get 2 separate Ubers to find the right location - if there is a change in pickup location, that is something UHAUL should communicate ASAP.Cameron D.
Customer did not leave a comment.Mary H.
Better communication & solid instructionsBridget B.
The hours are inconvenient, they're open for a very short time during an inconvenient time too, so turning keys in and checking trucks out is very inconvenientDamian S.
Customer did not leave a comment.adriana M.
Sorry I got back 2 hrs late. One of my helpers got sick and another one left early. I should have called to say I was late.Patti F.
Customer did not leave a comment.Ruben S.
Customer did not leave a comment.Gien S.
Scheduling and pickup was easy, convenient location for where I live.Trace T.
Customer did not leave a comment.CAROLYN K.
Customer did not leave a comment.BRADLEY S.
When I rented the truck and received instructions and paperwork the fuel level read 3/4 of a tank, however when I started the engine it only read 1/4. I took a picture of the gage and showed the agent the discrepancy. She verified the discrepancy and stated she would make the change. I actually returned the truck with more than 1/4 tank but was charged for 7 gallons for a EZ fuel charge. I texted the representative and reminder her of the discrepancy. She apologized and stated her manager would make the change. I worry what would have happened if I drove away without verifying the fuel level, therefore I recommend having renters check the fuel and mileage and initial the paperwork to verify everything matches before driving away.Charles B.
The biggest problem we had was that we were overcharged for insurance (this seemed like an honest mistake) and then she attempted to charge us an absurd amount to refill the gas (even though we refilled it fully, and took a video as evidence). Had we not taken the video and pictures, we would've been scammed for a bunch of money. Be very very careful if you go hereZach H.
Customer did not leave a comment.Randall B.
Customer did not leave a comment.Gabriel L.
I like issuing U-Haul. I highly recommend them!Adieanna V.
First vehicle I was given broke down less than a mile away from the pickup location. The gas completely gave out; I could no longer accelerate anymore and the steering wheel completely locked up. I was on a major road and had to try to safely move off the road with a steering wheel that would not turn. Even at our final stopping point, we were still partially in traffic. I had to stay with the vehicle until UHaul sent a tow truck out to diagnose the issue. I lost over 2 hours of my moving day to this issue. This location or UHaul customer service did nothing to apologize for this issue. I did not get reimbursed for the inconvenience, or even a discount. I'm extremely upset with how this was handled. They vehicle clearly had major mechanical issues that put me and my passenger in danger.Courtney D.
Customer did not leave a comment.katie K.
Very nice woman got me all set up. I hadn't requested a dolly or furniture blankets but they were provided at no charge. It was definitely the most pleasant part of a day of moving.Joshua G.
Customer did not leave a comment.STEVE C.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.Frederica K.
Customer did not leave a comment.valerie P.
Excellent !!Randolph R.
Everything was so super easy .Awesome experience,I can't remember the lady that helped us at the Ben white storage location but was super helpful.Arthur M.
Customer did not leave a comment.Susan H.
The reception was closed at 9-9:20 and I had to wait Outside in cold and rainy weather even though it was supposed to be open at 9. They didn't have my account in her system and had to call to find it. I showed her my app and told her the truck was already there. And she just released it to me.Bridgette G.
All was fine.Thomas G.
Great customer serviceCATHY B.
Customer did not leave a comment.Kendall M.
Customer did not leave a comment.Diamond C.
Not bad service from location. It was the online experience that was difficult. I would want to deal with a person face to face when picking up a vehicle since providing ID is painful process to perform outside in the heat, sun glare, noise from passing cars, and wind.Sunny L.
Carolyn is wonderful! Always efficient, helpful and goes out of her way to help.Lisa L.
Customer did not leave a comment.Diane B.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Serra H.
I Picked up the truck with only 1/4 tank of gas. It would have been nice if the truck had more gas than that.Milton S.
Prepaying makes process so much easier.Edward W.
This was our first UHaul renting experience. I did not use the app as I think I was supposed to upon returning the vehicle; nonetheless, we were charged exactly as expected. We will use this service again. The 9' van was perfect for our needs!Greg B.
This was the best UHAUL rental experience I have ever had. The truck was clean and ready for renta.l I was in and out in 10 minutes. This was a Store More location not a UHAUL. 10 Minutes to rent a truck perfect, compared to the 45 minutes it took me to buy boxes at the actual UHAUL center down the street. unbelievable.MICHAEL C.
Customer did not leave a comment.Benjamin T.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Liliana D.
The fuel was only at half a tank when I got it. I didn't even put 10 miles on it & I put $5 in before returning making the gauge above half, but I see I have a charge for fuel.Reaghan H.
Customer did not leave a comment.Andrea K.
Customer did not leave a comment.jerel W.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Dylan C.
Customer did not leave a comment.Rick B.
Everything went well! Thank you for your services!!Graylin S.
Customer did not leave a comment.Christopher D.
Fuel gauge was not 7/8 when received, while the contract and attendant were misleading in saying that it was full. Also, 7 miles were driven with no apparent change in fuel levels and I was told by the attendant that 4 gallons were used which I deem as not true. All around the attendant was rude, snarky and not very helpful, as well as immediately happy upon my return which I would guess was due to her knowing that she had misled me in the contract and knew that she was able to charge me further fees because I signed the contact and left the premises before communicating the fuel level difference. I am not unhappy with the uhaul truck itself, just the attendants attitude and smarminess. 2/10 experience solely because the truck was in good shape.Reed G.
Customer did not leave a comment.neal H.
Customer did not leave a comment.DeRae L.
Customer did not leave a comment.Bobby D.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Rainjer C.
Customer did not leave a comment.James C.
I wasn't explained about the gas nor was there any blankets, tie down straps'ropes in the truck.charles F.
Representative didn't feel like checking mileage at time of return, said she would email receipt but never did, thought I was going to be charged for two extra days with the truck after receiving a direct email from U-Haul that I still had the truck.Erik V.
I had no interaction with the staff at this location since the office was closed on the drop off day. Therefore, I am unable to provide a more relevant feedback.eric C.
Truck was difficult to maneuver on highways - seemed to be unsafeTracey S.
Very friendly and extremely helpfulColin T.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.matthew L.
Customer did not leave a comment.Jeffery W.
I rented the truck and returned the truck within my time slot the day I rented the truck. When returning the truck I was instructed by an employee to park the vehicle inside the gate. I receive an extremely aggressive and rude text three days later asking where the keys and truck are AFTER THEIR OWN EMPLOYEE TOLD ME WHERE TO PARK!!! I will never use this location again. Horrible customer service.Paulina R.