Customer Reviews for Street Smart Storage I
(U-Haul Neighborhood Dealer)

190 reviews

6947 Market St   Wilmington, NC 28411

(910) 791-6804

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(910) 791-6804

6947 Market St
Wilmington, NC 28411

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Painless and easy. Very nice customer service

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Emily R. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

Extra day for 30 minutes late...a nightmare ! You guys will go down like a lead balloon if you keep that up. Real service takes heart not policy in case anyone is listening...doubtful. Very kind woman. Too bad she is being wasted by your forced policies. You could just laugh this off but unlike some companies, there are others who will get this business in the rental mkt. Being the oldest or biggest provider does not guarantee you squat. You might take a look at what is happening to the big 3 automakers right now ! Its not too late for you though ! Maybe.

Charles P. 
Rating:
4.0

Customer did not leave a comment.

Alicia W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Curt L. 
Rating:
3.0

There was sticky residue in the cup holders and on the floor as well as cigarette ashes in the ash tray and door handle when we picked the truck up. Our hands and our belongings got sticky several times during the trip because of this.

MARY-KATE I. 
Rating:
1.0

Had the worst time with UHaul for this move. Will be calling to complain and leaving a terrible review.

Ryan C. 
Rating:
3.0

Training

JEFFREY B. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Vehicle transmission was jerky and rough. Might want to have it looked at.

David S. 
Rating:
1.0

You need better signage. The property back off the main drag and we almost drove right by it.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
4.0

Customer did not leave a comment.

CARL R. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
4.0

The back of the truck needed to be mopped out but the rest of the truck was clean.

kiv K. 
Rating:
5.0

Very helpful, kind & caring staff.

KERRY H. 
Rating:
5.0

Dawn was more than accomodating with the return of my vehicle. I was having several issues with returning my vehicle elsewhere and she went above and beyond with her customer service. I will recommend this location to anyone, as she is by far, the type of customer service agent any business needs to have in their employment.

Kristina M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

The lady that was there was super nice and helpful.

AHMAD N. 
Rating:
3.0

Customer service was great even though they didn't have a truck but gave me a reservation

Natoya B. 
Rating:
3.0

Was dropped off before they opened. I was not there when dropped have. Still waiting for a receipt from it getting dropped of.

thomas R. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Alan and Donna were very helpful.

WILLIAM L. 
Rating:
5.0

Great service, made quick and easy. Much appreciated.

RICHARD L. 
Rating:
3.0

Check in was cumbersome. Employee was slow and didn't really understand the software used for check in.

Renee G. 
Rating:
1.0

Street smart storage was difficult to find and not visible from market street. GPS was not helpful. On top of that the customer service was terrible at this location. I was supposed to pick up my truck at 1 PM. Alan from street smart storage called me at 1:04 PM and seemed angry because I was not there yet. He implied that I was not being courteous and said that he was waiting on me because he needed to clock out for lunch. Then when I got there, he was on the phone. He told me it would probably be a while and I should just wait outside. I had on a mask and we were the only two people in the office. I thought it was extremely rude that he asked me to wait outside in the cold. The checkout process also took longer than it should have and Alan was complaining about the software he had to use. I thought it was unprofessional for him to be bad mouthing the company's software in front of a customer. When I made the reservation online the website also did not calculate all the taxes and fees. I was expecting to pay around $55 for my rental and my final bill was $90. The whole experience was pretty terrible and I definitely will not go back to this location or recommend it to anyone. The only good thing I can say is that luckily the truck worked fine.

Ashley N. 
Rating:
1.0

Too far too long to pick up. Agent on phone. I finally interrupted to get my key. Inside of vehicle was dorry

John T. 
Rating:
1.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

Pick up location gentleman was good but drop off location I spent almost an hr to locate it bc the gps nor I could not find it plus only one little sign out by the road I had to go to another uhaul location to find out where the drop off location was

Anthony Y. 
Rating:
3.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Everything was great. Dawn had everything prepared when we arrived and the appliance handcart and pads were ready to go and in like new condition. Probably the best rental truck experience I have had in a long time.

Gary M. 
Rating:
2.0

Almost popped my toes because there is no road!!

Brandan I. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
2.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
4.0

Location was very difficult to find especially stressful driving a 26foot truck in a town you are unfamiliar with.

Kelly P. 
Rating:
1.0

There's no sign at the entrance making it hard to find the location and the facility appears to have suffered from recent storms. The office was locked even though we made the return during posted hours of operation. But the online return process worked OK.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Babette C. 
Rating:
3.0

The location wasn't marked well and was difficult to locate. It was also not a very large truck drop off parking lot

John Q. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

Excelente

Jose G. 
Rating:
5.0

Need new sign to find office thru all construction in area. Entrance was difficult to find also

Kellie D. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Teaonna J. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
2.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Very nice gentlemen working the desk for drop off. Clean location. Very safe neighborhood. I would recommend this location.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
3.0

Improved attitude would help.

Larry J. 
Rating:
5.0

Not a thing. Alan was courteous, informative and very professional. Great customer service.

Josephine S. 
Rating:
4.0

I have rented from here before. Great customer service. Alan always a big help.

Steven S. 
Rating:
3.0

The young girl there was very nice, kind, knowledgeable. The 10 ft truck was older but ran ok. When I opened the cab door the smell of ciggarrets hit me in the face like the bottom of an ashtray. Part of it was a because it's a hot day. The floor was ok, did have some sand residue but I fully expected it to see ciggarrets butts but there were none. I was only 2 blocks from home so I went in and got can of air freshener from my kitchen and sprayed the cab and AC vents inside. I only drove truck 10 miles but my clothes smelled of smoke when I got out. I left the can of febreeze spray with office person and suggested the cabs be checked and sprayed when in that condition before rented out again.

Janice J. 
Rating:
5.0

An improved sign on the road would be helpful.

Robert B. 
Rating:
2.0

Customer did not leave a comment.

Sherri R. 
Rating:
5.0

Everything was GREAT, customer service and equipment was 100% Need a Sign out front on where to turn into the establishment from the main highway.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

jeffrey M. 
Rating:
5.0

The young woman working there was excellent, professional and pleasant to work with. She made the experience of renting a uhaul truck easy.

Paul J. 
Rating:
2.0

Was overcharged $105 for the 26' truck rental.

Karl G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

It was a great and easy experience. Attendant was very helpful and pleasant!

Charles S. 
Rating:
2.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Pull the rental to the front so the customer doesnt have to walk and search for the rental. I had to try key in 4 different trucks to find the right one.

Susan W. 
Rating:
2.0

Before leaving the facility, the oil warning light began flashing and sounding. The employee told me not to worry, the oil just needed changing and the destination location would take care of it. When I got home, I checked the oil and then had to add 4 quarts of oil before it even appeared on the dipstick. The oil appeared very black and obviously had not been changed in a long time.I was very disappointed that the truck was rented in this condition. I was very concerned about the truck breaking down in route and felt lucky that I made it to my destination.

Edward B. 
Rating:
2.0

I did not elect blankets or furniture dolly and dis not use them but was charged

David S. 
Rating:
5.0

Excellent customer service, great communications via text, phone and email. Pricing was much better than other rental truck companies. We rented a 15' truck for an 800 mile trip and everything went very smoothly. Highly recommend.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

anna A. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Lexi C. 
Rating:
1.0

My location was changed without confirmation. Which caused extra miles... I would have not made the reservation if I knew this was the case. The size of the truck was changed without confirmation. It took me 1.5 hours to pick it up at self storage due to the uhual system freezing, and I have been charged twice for the same rental. I will be using another company next time. You guys need to change your system. The guy who helped us out was a champ... nothing he could do ... this was out of his control.

Sarah C. 
Rating:
2.0

Remote drop off location and process.

Timothe Ann W. 
Rating:
5.0

Absolutely nothing. The sales person was very kind and knowledgeable.

Jordan C. 
Rating:
5.0

Nothing it was perfect and the store manager there his name is Harry was outstanding, very knowledgeable, and was a pleasure to deal with.

John A. 
Rating:
2.0

DOUBLE CHARGED FOR RENTAL. Ramp track broken. Had to wait 20 minutes after opening time for employee to arrive.

Andrew W. 
Rating:
4.0

Harry was great in explaining it all. Van drives great. no complaints whatsoever.

SHERRY B. 
Rating:
4.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Fast

Craig K. 
Rating:
5.0

Customer did not leave a comment.

Ricky F. 
Rating:
5.0

Wry smooth transition, thanks!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Chrissi C. 
Rating:
5.0

Update new location on the website & other U-Haul companies. We went to the old address .

JANE F. 
Rating:
4.0

Customer did not leave a comment.

randy M. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
3.0

Customer did not leave a comment.

Nancy K. 
Rating:
3.0

Return was very difficult to maneuver with the amount of trucks in the lot with it being a very small lot.

Emily S. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Jill K. 
Rating:
5.0

Manager was very friendly and helpful.

Kristina T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great service

Donna S. 
Rating:
5.0

I was using Safari internet browser for my mobile pickup; however, Safari would not access my camera. I finally figured out I had to download Chrome, which was able to access my camera so that I could take a pic of my face and license. Knowing this ahead of time would have been helpful and saved a little time.

Francis J. 
No reviews have been submitted for this location.

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