Customer did not leave a comment.PATRICIA J.
Customer Reviews for Sunderland Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lorraine B.
Only thing I can think of is to have the Uhaul sign fixed. Put back up. So people , like myself, new to the area, can identify it while driving.Bonnie H.
There was a problem with the coolant system in the truck and spent 3 hours sucking on coolant vapor blowing out of the air vents.Kenneth N.
The entire staff here were extremely friendly and helpful! They are a small town location but could really use a truck to have available for customers. If you could help them out it would be great, they deserve it for their customer service. If I had known I would have used a truck for my move instead of the trailer!Tammy L.
Customer did not leave a comment.ROBERT P.
Keys were not where they were supposed to be. This location was approx 30 miles further than the original location.Brad S.
The only area I would improve on is the customer being able to search the location of the equipment they are looking to rent. Often there is quite a drive to pickup the trailer or truck. Being able to locate it themselves would be very helpful.Robert M.
If you rent from a location thats where you should pick up and drop offJill E.
Customer did not leave a comment.rachelle W.
the back of the truck was very dirty we had to sweep an wipe it out batteries ,hair, ties leaves,an dry mud ,stacy C.
Customer did not leave a comment.Sandy V.
Customer did not leave a comment.ruth C.
I was frustrated that operator in Canton, IL did not advise me that I might be picking up the truck within a 50 mile radius. Until 2 days before pick-up, I didn't know that I was going to be driving almost 50 miles from home to get the truck. That added an extra 2 hours to my moving trip!mary B.
Customer did not leave a comment.Robert S.
Left key in after hours drop box which was easy to find and well marked.Matthew B.
Customer did not leave a comment.Winona W.
Arrange a location closer to customer. Had to drive from my city that has 2 uhaul locations to a small town auto repair shop an hour away?!!michelle J.
Very polite and helpful over the phone with drop off information.Alice D.
Customer did not leave a comment.Lynnea D.
Customer did not leave a comment.BRIAN T.
Very nice people. Great location for returning the dolly.GLENDA S.
Called on Sunday. Left a message. He called back right away. Thanksrichard S.
to make sure the truck bed was swept out.We found it very dirtyrussell B.
If a customer wants insurance. Coverage on your equipment after they have left the facilities they should be able to get it without Returning to the facility.RENEE B.
Customer did not leave a comment.Milee C.
Customer did not leave a comment.Carolyn R.
Tammy in Springfield IL was excellent. She made several accommodations & helped me get the best deal.alan C.
the place we dropped off was fine BUT the place we picked up in il was far from ok place we had our storage had nothing so sent us two towns over after we had been in our car more than 48 hours.the second place had our resevation but onwer closed shop and never let us know.we had to make many calls before waiting an hour to get trailer so all in all peoria il uhaul SUCKSPAUL D.
We were initially told that our pickup point would be on Meadowbrook in Peoria, therefore making motel arrangements around the corner. Upon receiving our information via text the pickup location was 45 minutes south of there. Not impressed with the change at all.CATHY K.
Retrain employees.ADAM T.
Customer did not leave a comment.ROBERT B.
The guys in Manito were very helpful and good to work with. The location for this trailer was an hour from my home, which seemed a bit ridiculous seeing how I reserved it for a Peoria area location. Trailer was good but next time I will look for another company with more equipment nearby.Gary B.
Clean up the location.Michael W.
Customer did not leave a comment.PATRICK J.
Customer did not leave a comment.GLORIA M.
Customer did not leave a comment.MARVAN C.