Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
customer service was very good
The online experience of reserving a piece of equipment is horrible. I reserved it at one location, I want to be notified that that equipment was not available at that location. Then I was told where there could make could be picked up at, and when I tried to contact that outlet at two different numbers I never got an answer. So, ultimately I had to call U-Haul directly to locate a trailer. Your system is very poor with maintaining that location of your inventory
The location was fine and the staff person was nice; however, the truck was in poor condition. I indicated that I was traveling over 1100 miles and I think they gave me the worst truck on the lot! That made my drive stressful and unsafe.
Be ready for customers
I have used this location several times Very clean location and trucks and trailers clean and well maintained
He was rude and didn't care at all about the ya . We tried to show him things wrong and he ignored us . Truck was empty and he made us get the insurance just to over charge us . I would not rent again
See above.. you don't deserve my business. Your service was terrible.
There were two locations with the same name, but different addresses. We drove 20 miles out of our way trying to locate the place. When we decided to go to the place we knew was a uhaul place. The worker said it was also her place. The location was not visible because of fencing. Shear luck that we got the truck back to the right place and on time.
inside cab filthy. Drink holders very nasty with sticky substance all over them (spilled coke). Set my paper work on motor cover and it stuck to it.
Good storage facility
Location was not convenient to my home.
I was given a vehicle with a small pile of pebbles/rocks in the back. Not thinking anything, and with the Uhaul representative not saying anything after we saw the debris, I accepted the truck. After I returned the vehicle to the Denham Springs location, I was charged a $25 cleaning fee??? NOT HAPPY at ALL!!!!!!!
Box truck has a leak.
They promised me to give both Truck and towing dolly. But they didn't have the Truck or towing. Finally sent me 20 miles away for a truck and then another 30 miles for towing dolly. Very very poor customer service!
The lady in the office on the Bellview is super friendly and helpful.
Perfect location great customer service!
Everything was good, no problems. Truck was ready at time stated.
Had to stop two times, once in Oklahoma and once in Denver to have the truck repaired. Truck was rented out with non functioning AC and blowing hot air al the time.
I requested a 26†truck and all sunshine had was 20†truck. To what I was told that was on U-Haul. Other than that, everything else was great. The new fleet is very nice.
Employee was helpful
Hot coffee and honey.
Hot coffee
The right mirror of the truck fell down every time during the ride this made it unsafe to track traffic from the right...
Get the woman equipment that can help them with hooking up trailers. They can not do it. They need an adjustable jack.They are going to get hurt.
In order to expedite the check out experience, would be helpful if the computer system was fully operational. Upon visiting, it appear the system was not ready upon arrival.
no problems very good staff.
Excellent customer service!
The self service app did not work properly allowing me to rent the truck from my phone. After 4 hours of trying i had to call Krystle from Sunshine to come to her CLOSED store on her day OFF to assist me in getting the rental. This was only after making numerous calls to the number given to me by the uhaul app and getting no answer!!!! This put us moving furniture right in the hottest part of the day and completely blew my schedule for the following 2 days!
Website was a little trouble to use for early pick up. It needs to be simplified. Had to wait til they opened instead
Had truck reserved for 8am. Show up at 8, store is closed. No sign as to why, called the forwarding number posted on the door no answer. Waited 30 mins. Called u-haul and then I'm told they are closed due to storm. Change reservation to another location that's open, then later drive back by this place and they are OPEN. Try to go in and switch my reservation back. I'm told I have to call uhaul. Call uhaul, they don't want to switch reservation back because store is closed. Meanwhile I'm standing in the store! Never again will I use uhaul.
very professional
Everything about my experience was great.
Just keep doing what you are doing!
By far the best experience ever at a Uhaul facility. I was returning the truck after hours on Christmas eve. The manager was across the street and saw me pulling in. Knowing her lot was full she came over and moved a unit into the storage facility so that I could park the unit I had. She was extremely polite and professional. Highly recommend them for any of your Uhaul needs. They exceeded my expectations.
Very friendly and courteous. Will use them for any in-town needs I have.
Truck had bad tires on rear. One of the tires didn't have any tread which caused a vibration at speeds over 50mph. i was forced to take the truck because this location didn't have another truck.
my original pickup location was not available. I was told this was due to the other customer not returning on time. as a result I had to go to a neighboring city to pick up a uhaul. I was notified a few hours before and felt that it was very last minute. I had to change arrangements I made and use my gas to drive extra distance. I am still awaiting my $50 guarantee refund. So cannot say yet that the situation is rectified. Guess it was just my luck. The representative was very helpful and friendly which helped to ease my dissatisfaction.
Always friendly fast service, thanks
twice I picked up a 6x12 trailer from this location. 1st time the trailer came off my hitch on interstate and almost killed me. 2nd time trailer came off my hitch backing up in driveway after looking under I saw where ti hit it up he fork for the lock was hitting the washer ring once I was able to get it to lock correctly in
