I never signed a contact. No one looked at the uhaul with me or went over any details. The uhaul was disgusting, trash all over the floor, sticky goo on dashboard and parts of the truck were falling off. Almost out of gas! It sounded as though it was going to either fall apart or die. This was by far the worst experience I've ever had with uhaul. What a shit show!Gretschen L.
Customer Reviews for Super Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was extremely disappointed that I had to drive across town to pick up the truck when I had 2 actual UHaul dealers (not gas stations) within 10 minutes of my house. I was told by the manager at one of these locations that the truck should be at one of these locations since I was reserving early enough.JAMES B.
Customer did not leave a comment.Leo K.
Could not access on line info to rent when at location after 45 minutes of being there & on hold with uhaul whom never took me off hold the location worker said I can check u inâ€¦ when ask why u she didn't offer 45 minutes ago her response â€œyou did not askâ€ I was willing to write off this portion of my bad experienceâ€¦. It escalated when my wife got a call from uhaul stating we were late on rental & needed to know where the vehicle wasâ€¦â€¦â€¦ now at this point VERY CONCERNED where is the vehicle that was only gone few hours not including the hour on the front end of getting the rental from the location only driven 14 milesâ€¦..vehicle returned more than 2 hours before location closed.. Why is there no recordsâ€¦I don't plan on renting from uhaul anytime soon & if I have too try to avoid this locationâ€¦.. Feel free to refund ANY portion of the rental paid â€”- future coupons or credit not the answer on this what should have been a very simple non stressful rentalDonald W.
The vehicle was filthy inside. The staff told me I had to make my booking online, they could not do it in the store. When I returned the vehicle the girl said she could not or8mt a receipt. She said it had to come from U HAUL. I brought the vehicle back to the Super Mart with a full tank of gas and I was charged 18 dollars as the receipt read that it was only 3/4 full. My wife went to the Super Mart to question the gas charge and the man there was very rude and yelled at her. He said take it up with U HAUL! Megan Murphy with U HAUL was GREAT! Very courteous and understanding. She solved the problem. I will never use the Super Mart location again, the are not helpful at all and are very rude. One of the worst customer service experiences ever. The man yelled at a customer. Unbelievable!John C.
Customer did not leave a comment.Anthony S.
Check in was a nightmare. Took too long. Also I was charged with gas price and should not have.Wenly N.
There was a cover attached to the drivers seat that came off every time I got up and it was very Uncomfortable. The check engine light was on and made me really nervous, the vehicle also pulled a lot on the road and it made me even more nervous. This is not okBrandon W.
Mark down the accurate amount of miles used by the customer I used approximately 4 miles total and was charged for 134. TERRIBLE SERVICE and poorly run Now I have to wait 3-4 days for them to look into it and have a uhaul manager call me backRobert D.
The drop off was questionable. It's a convenience store. There was no signage that let you know that it was a uhaul rental place. Not one that I saw. The way we did know was because there was 2 other uhauls in the lot. The lady behind the counter just looked at us so we asked is this where we drop off for uhaul. She said â€œyesâ€. I said what do you need? She said â€œ just give me the keysâ€ so we have her the keys and asked if she needed anything else and she said no. We left. I did call uhaul. To make sure everything was ok because I wasn't comfortable with just walking away without signing anything.THOMAS T.
Customer did not leave a comment.Michael M.
Actually get all the stuff out of the truck for the next person. Provide an appliance dolly if the website says it's available and the customer pays for it. Fix the check engine light cause why is the check engine light on. Put the return key box somewhere visible not behind a concrete barricade near the ground completely hidden.Richard J.
Clean the floor of the vehicle might be better but I could use the vehicle without a clean floor. I didn't like the online check out and check in The picture taking portion of the check out kept telling me my phone's memory was low causing me to delete some pictures in order to complete the check out of the vehicle.Edith H.
Customer did not leave a comment.Esther A.
Customer did not leave a comment.Jacob S.
Customer did not leave a comment.john G.
Super mart is great and Niki my U-Haul rep was AwesomeVincent S.
I was overcharged. The rental was 40. Bucks. I got charged over 100 dollarsTalena R.
I reserved an appliance dolly and they rented it to someone who was there earlier than me.Kenneth S.
Customer did not leave a comment.John S.
Customer did not leave a comment.Thomas C.
the 10' truck i used had a floating gas needle, the check engine light was on, and the truck steered all over the place and alot of noisesshane H.
I had reserved the truck for the wrong day and the staff took the time to adjust the order and get me in a truck the day I needed it. I can't thank them enough!!!!!!!! Great Job!!!James W.
Customer did not leave a comment.Shannon H.
Customer did not leave a comment.Ken S.
See comments in other box.Joseph M.
Vehicle was not very clean. Drive wasn't smooth. Parking at the location was not easy.Naishad S.
Customer did not leave a comment.Stephen M.
Located out of a convenience store in Kennedy Township. Not the cleanest vehicle I've ever been in, but excellent customer service. They totally saved the day when Uhaul pickup location somehow -- at the last minute and without a heads-up -- was moved halfway across town. Super nice, helpful staff.Bonnie P.
I got charged $16 for fuel even though I filled it up to the exact marking of 5/8. Not a good experience. Uhaul inside seating was dirty and had trash still inside. The hatch and storage space for loading the equipment was dirty and had a dried up pop/juice spot where the customer I was moving for made me clean it before actually starting moving their stuff. I expect a refund or price adjustment for this horrid experience. Thank you.Nicholas W.
Keep up the good workCandice S.
Customer did not leave a comment.Albert B.
Customer did not leave a comment.Joe O.
Customer did not leave a comment.Puran K.
Considering the abuse these vehicles take, the truck was clean. My only concern was the engine light was on. We were staying local and within 7 miles of each location, otherwise, this would have been a major concern. Employee at Super Mart was so nice and helpful!Trisha B.
The interior cab should be cleaned better. When wiping door handles, steering wheel, etc., our wipes were very dirty.John C.
Customer did not leave a comment.Brooke F.
Customer did not leave a comment.Kimberly M.
Provide people who know how to assist your customers with checking in and perhaps who can at least fake caring if someone is having trouble or not knowledgeable about the U-Haul renting procedures.Kevin O.
Customer did not leave a comment.Charels J.
The check wmgine light was on qhen i picked it up and still on when i dropped it off. Also tjerenseemsnto be about a 20ndollar over.chargeErik M.
The vehicle was not clean including spilled beverages in the cup holders which made it sticky..I checked in one but still had to checkin at the location..when I returned to the location they did not check the vehicle with me she just said she would go out later and take a pic of milage and fuel..so tell me what would happen if some damaged the vehicle ie..backing into it before she checked the vehicle..should I be responsible?? Over all not happy with the rental at all !!!Larry B.
Customer did not leave a comment.Angela F.
One person working. Trying to juggle a busy convenience store and book uhauls onside. Took 40 mins to get truck. App wouldnt work and neither would their system.Chris T.
Customer did not leave a comment.Kathleen M.
Water in the truck wet my couch, I only put 0.6 tenths miles on the truck and they charged me for 20 miles. They're running a scamAlexander A.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Dragoljub C.
Customer did not leave a comment.Natalie L.
This location was horrible. They were extremely rude, called my elderly mother and said I was supposed to pick up truck at 9 am and they were going to give it away. I prepaid the entire rents in advance. So it was paid in full for the 5 days. It was extremely stressful as I was in an airplane flying in to pick up the truck for a one way move from pa to FL. I would never use this again.Stacy K.
Customer did not leave a comment.Roberta M.
I needed tape and other supplies for my move and this location was unable to supply my needs.Kimberly B.
Customer did not leave a comment.Tahir F.
Customer did not leave a comment.Andrew G.
The truck was absolutely filthy. The cab had spilled coffee everywhere and the steering wheel and seats were sticky and dirty. I wiped the entire cab down with lysol wipes prior to my move.Bradley B.
The drop off box was never shown to me when I pick up truck had to return keys in morning. Truck wasn't clean at all, cup holders gross. Crumbs on middle seat. Served our purpose but have used uhaul in the past never had a truck so dirtyTonya L.
The owner was very rude and disrespectful. He refused to answer my questions when I returned the truck early. I had used their service previously and had no issues. I was overcharged as well. Won't be going there again.Mika D.
Customer did not leave a comment.Kimberly C.
Once registered online. The process was quick and simple. Hassle -freeElizabeth L.
Nothing, my experience was GREATTina C.
I dispute the proposed bill however was NOT given the opportunity to say that when returning the truck. I was promised 2 feee days due to the condition of the truck and I was charged double instead.Channey T.
Customer did not leave a comment.Dewitt H.
Customer did not leave a comment.Alexander E.
Customer did not leave a comment.Faye C.
Customer did not leave a comment.Kaustubh K.
THE TRUCK WAS LATE BY AT LEAST 30 MIN. AND IT RAN LIKE CRAPHendrix B.
Customer did not leave a comment.Wo L.
Starting mileage was wrong the fuel was wrong put $20 in gas in the truck and travel 29 miles tell me what the problem is with that never again will I rent from U-HaulRussell S.
Customer did not leave a comment.James H.
Clean cab better. Make sure all dents, scratches, breaks, etc. are marked so customers dont have to take tons of photographs documenting all damage not recorded.Camellia E.
Customer did not leave a comment.Tia G.
Customer did not leave a comment.JAMES S.
They charged me more than it was mentioned in my booking. My per mile rate was different as given by Uhaul but the location charged different.Shaishav M.
Very friendly person when we dropped the truck off. No problems at all with Uhaul....thank you and I will definitely recommend all my friends to you.Dana Jones W.
charged me for additional fuel after i put in $30.00 and told him. only went 12 milesthomas O.
For this location i think they should have a uhaul worker instead of a store clerk doing the job of a cashier and a uhaul representative. The employees did a good job helping me but had other tasks to do before answering my questions like cashing people out for store goods so there was a small wait and some confusion for me. Otherwise a positive experience.Julia L.
Owner or whoever he was (Indian man) EXTREMELY RUDE AND UNPROFESSIONAL!!Yavette S.
I was overcharged. The vehicle was on empty when I got it. I only went 5-6 miles. Put 2 gal gas in and still was charged $68. The vehicle was covered in snow and the storage door was frozen so I only used it 2 hrs. Had to go back the the place and they have us a cup of hot water to throw on the door. Never againBeth Ann Z.
Customer did not leave a comment.Tao L.
I was overchargedanthony S.
Customer did not leave a comment.Lawrence T.
Need small cargo vans and bigger trucks but over all excellent serviceWilliam S.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.Vicki G.
Customer did not leave a comment.GEOFFREY A.
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Customer did not leave a comment.Louise K.
Whenever I got the truck to the house to load it I opened it up and saw the dirt inside I called and reported it to the location and they just said okay, when I returned the truck back I told them about the fact that it was dirty when I received it and the guy just laughed and said oh okay and then called customer service after I return the rental and they told me that they were going to get in contact with the district manager the district manager ended up calling me and then told me that he was going to drop the $20 clean-up fee which was never assessed to clean out the truck the guy at the store just didn't know how to charge for the rental of the appliance dolly so he put it as a clean-up fee so I never got any kind of compensation for the fact that the truck was nasty and disgusting from either the district manager, the store manager, or even the employee at the place I picked it up from!ellen P.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Tiffany P.
Customer did not leave a comment.ERIKKA M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.pete M.
All good!robert F.
Very nice people, convenient locationmichelle O.
Customer did not leave a comment.Terence J.
This was no where near our original choices and cost way more in mileage. Owner is rude. He did not look at turn in mileage until we left.Alan H.
Customer did not leave a comment.JO ANN R.