I should not be paying an after hours fee when I returned the rental in the afternoon. There is an additional cleaning fee added to my bill. I am definitely confused about the added fees.GARTH D.
Customer Reviews for Super Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LUIS M.
Vehicle was very dirty. No blankets were in the van, although I was charged for them.Thiago L.
Very good and quick service will recommend this location to anyone.KRYSTAL L.
Customer did not leave a comment.ANGELO R.
I was charged a cleaning fee for a truck that was filthy when I got it, with pictures submitted showing how dirty the vehicle was. 2nd I could not clearly verify the actual mileage on rental because the screen was just saying oil change required. Every picture that was in the system for the truck was an old picture, because this truck had dents in the sides, piece of the rear bumper missing/falling off, a tear in the roof of the truck, completely scratched and dented in the cargo area. The customer service representative at the location was very nice but the equipment left a lot to be desired.Sean R.
Nice service and fast.DARIO P.
There was a husband and wife who took care of the paper work. Neither knew how to fill out the forms or knew answers to our questions or informed of charges to us after the 2-hour rental of the van. The worst service and knowledge I ever seen in any U-Haul service center ! Now we know why the customer before us left saying "good luck" Now we know what he meant.terry K.
Customer did not leave a comment.Julio G.
This was a small shop. It sells everything. Also, the uhaul corporate needs to make sure their trucks have cruise control in their vehicles. The drive was so uncomfortable because if the peddle placement!john H.
Customer did not leave a comment.david H.
The truck needs a complete tune up. My money from the left over amount still has not been put back on my cardChekita C.
The guy checked in the truck I rented charged me $34 additional. $14 he claim was for 4 gallons of gas when I only travel 12 miles and $20 of after hours fees. I turned in the truck before 6. He closes at 8:00. He even turned around and rented the truck immediately after I turned it in. When I saw the charges, I went back to the location and he argued back and forth with me. Eventually I called Uhaul, put in a claim, and currently waiting on the outcome.Sheila C.
Make sure accessories are included when placing order.MANUEL S.