Customer did not leave a comment.Mary F.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.john D.
Knowledgeable and efficienctPatrick M.
Customer did not leave a comment.Emily P.
Customer did not leave a comment.Jennifer V.
Quick, helpful, & made it very easy.Rodney S.
Very pleasant to work with. No issues. Very helpful.David G.
Customer did not leave a comment.charlene C.
Customer did not leave a comment.Bobby S.
The online check in did not run as smoothly as expectedPeter A.
Customer did not leave a comment.Kyle M.
Excellent people And clean environmentMichael M.
Customer did not leave a comment.Rachel H.
Customer did not leave a comment.ROSE D.
Customer did not leave a comment.LAURAM L.
Nothing it was excellent service.JEFFERY B.
It is convenient to me, but doesn't have the Pickup Truck that I wanted. Pickup was OK, but slow. The Van was in great condition. Return was fast, but they wouldn't process the return then saying I would get an e-mail receipt shortly. The bill was overcharged - adding an after-hours return charge. Instead of issuing a credit to my credit card, I had to go back over there again to get a cash refund. Renting is not their primary business - it is an automotive repair shop, so all of this was not unexpected, and tolerated since the location it is very convenient.frazier B.
Excellent service!Ronan B.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.dominique C.
The problem was that the store was closed due to a loss of power (storm). I should have been contacted by UHaul to inform me of the self-pickup processDouglas D.
Customer did not leave a comment.Will J.
Customer did not leave a comment.Jeffrey S.
Keep doing what you are doingDeletha L.
I was grossly overcharged. I picked up the rental on Wed-7/8/20 at 9:00 AM and returned the vehicle on Sat-7/11/20 at 3:00 PM. I called the UHAUL main number on Sat-7/11/20 at 3:00 PM and spoke with a representative for 17 minutes as I dropped off the rental to the store. I advised the Rep that I dropped off the vehicle on Sat at 3:00 PM with a full tank of gas. The UHAUL Rep advised that we would not be charged for anything after 3 PM on Sat. I filled up the tank before drop-off and I put the key inside the drop box. The representative advised that he would send an email communication to Swanson Automotive to let them know of the Sat-7/11/20, 3 PM drop-off. The contract for the rental was signed with Swanson Automotive after-hours on Tuesday-7/7/20 at 5:15 PM. We picked up the vehicle the very next morning and I explained I would need the vehicle for 2 or 3 days. This was explained to the gentleman and it was acknowledged or implied that this would be ok during our conversation. I obviously wasn't going to move anything late at night on Tue-7/7. Therefore we picked-up the vehicle the very next morning. The notion that the business can sign a contract with a customer after-hours (after 5 PM close of business on Tue-7/7/20) but then turn around and not accept Sat or Sunday drop-offs using a designated secured key-box is absurd. I should not have been charged for the full day Sat, Sun, or Mon. This is a misrepresentation and abuse of our conversation and agreed upon contract. I would like a refund for this oversight. Especially since I called in on Sat and spoke to a UHAUL Rep for advice on the matter. I did everything I was supposed to do. Please issue me a full or partial refund. Sincerely, NiiObli Lomotey, PMP, MSTMNiiobli L.
The checkout process is great except that it will not accept a 0 in the odometer statement. My actual odometer was 5309 but touching zero would do nothing. The best I could do was to enter 5311.Mark R.
Return was effective and efficientSTEPHEN K.
Customer did not leave a comment.Irene G.
Customer did not leave a comment.michael Z.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.Wendy D.
Customer did not leave a comment.andrei F.
Mr Swanson has a top notch operation. Cleanliness is his hallmark.thomas G.
Kurt at Swanson's Automotive is very professional and a really nice guy. I highly recommend anyone to rent from his establishment.DONOVIN G.
Equipment reserved for rental was available,and ready to go wheyI arrived,staff was courteous and friendly.Jonathan M.
Office was closed upon arrival; due to late start from previously described problems at original reservation location. Performed 24/7 Drop-Off procedure online.John W.
Dropping off my uhaul and self signing out was way too complicated. I also emailed several times to this location because I had trouble signing out via email and phone. Never got an email or a call back. When I asked the guy if everything went through ok with returning the truck he got an attitude. He said I told you it was checked in!carla S.
Should wear mask and gloves during COVID times.Laureano G.
Customer did not leave a comment.Barbara L.
Customer did not leave a comment.Robert V.
The process of getting and returning vehicle is very lengthy and conbursonjoe V.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Henry O.
Customer did not leave a comment.Denise S.
Customer did not leave a comment.Kurt R.
Customer did not leave a comment.Edward Z.
Customer did not leave a comment.Ashley J.
The self serve check in works, but it takes more time than in person serviceDominic R.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Nicholas I.
Customer did not leave a comment.jason J.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.donald D.
Customer did not leave a comment.Dalton O.
You charge .99 a mile. A little steep. Also I replaced the gas I used, but I was still charged $17+. They said it was short on the gas gauge. It was not.Paul S.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.nancy K.
Great location. Excellent service. SeamlessBrian A.
These guys were super nice, and the locations en equipment too notch!Jessica B.
Customer did not leave a comment.Kirby J.
Swanson's was Very pleasant to deal with, very quick an easy truck rental. In an out quick. Pick an drop off.. would recommend them an use them againDaryl V.
Swanson's was most helpful and accomodating-FANTASTIC!DON W.
My trailer was not at this location, like I had reserved. That cost my valuable time on a move day. Very disappointed. The woman on the phone at your reservation line was rude and unhelpful. Also told me no allowance would be given for the mileage or fuel I had to spend to pick up the equipment. The trailer was in a different city,Greg L.
Swanson Automotive who rented the trucks is a great shop, friendly easy to deal with. Truck was clean, no problems .. rates per mile were horrible! But other than that no complaints!nancy M.
The only problem I encountered is that I do not have a computer at home and the rental had to be submitted thru the internet; however the people at Swanson were fantastic. The gentleman did all the entry for me and made me feel very comfortable with his abilities. He was kind, efficient and thorough. I have already recommended them to a neighbor who is also moving.jean G.
minor problem today, i ordered a rental Dolly for my move, it wasn't on my truck, and i unfortunately found out when i was at my first stop. It was a minor inconvenience, but it would have made my move much easier.Richard S.
Friendly, courteous, and professional - a credit to U-Haul's reputation. The equipment - a 10' GMC truck - was clean and well maintained. Yes, I would highly recommend U-Haul AND Swanson Automotive to anyone considering a rental.douglas G.
Create 17 foot trucksArelious W.
Customer did not leave a comment.arelious W.
I have order several vans and truck over the years. By far this is a great location. The van was clean and ready. Really nice people to do business with.Michelle L.
Location was convenient and very clean. Staff very friendly and helpful. Appreciate the after hours drop off.Angela H.
Customer did not leave a comment.Dale K F.
Customer did not leave a comment.Bryce B.
Customer did not leave a comment.Alex M.
Customer did not leave a comment.Susan S.
Location was convenient, quick, loved the after hours return option.Meggan A.
Customer did not leave a comment.Chelm S.
Angelo went above and beyond. I walked into the establishment 20 minutes before they were open. He took me right away and was very helpful..would highly recommend.victoria K.
Passenger side Mirror was Lois in truck unable to adjust which made changing lane very dangerous and put myself and my family in danger and my liability at risk . When I told the agent at drop off of the safety hazard and to tighten it up he says he rents them and doesn't fix them. I am afraid of the next family to use it.joseph P.
I was not impressed with the fact that I only drove 7 miles and had to spend $20.00 on gas not to mention the insurance for $14.00 and I paid for the truck for only 6 hours was told after the fact that I could of kept the truck for 24 hours. Spend way too much money for 6 hours and Only drive 7 miles. Not fair total RIP off. I'm actually sorry I used Uhaul company the truck ran like crap also but there is nothing I can do about it now. We live and learn.jackie M.
Customer did not leave a comment.Gregory B.
Angelo is pleasure to work with - very customer service oriented. A+++ for Angelo.David P.
Customer did not leave a comment.Alexis S H.
Customer did not leave a comment.Delilah W.
I was impressed as to how neat and clean store was. The customer service there weas excellent..Todd C.
Customer did not leave a comment.michele S.
Customer did not leave a comment.paul L.
Customer did not leave a comment.Stephen A.
Staff was professional & very helpful.Gina U.
Customer did not leave a comment.Rajiv S.
The service was great the staff was informative and very nice I would definitely come back to this location.Rohan F.
Customer did not leave a comment.Andrew S.
Only that at the beginning of the mobile rental process customers should be informed that they can not use a debit/prepaid card. It doesn't let you know till the very end!William P.
Customer did not leave a comment.Melissa K.
Customer did not leave a comment.Karla B.
Customer did not leave a comment.Gens B.
Customer did not leave a comment.Karla B.
Need bigger truck â€˜sJames D.