Customer Reviews for Take It & Go Moving & Supplies Inc
(U-Haul Neighborhood Dealer)

143 reviews

738 Sheppard Ave E Ste 205   Toronto, ON M2K1C4

(416) 290-5222

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(416) 290-5222

738 Sheppard Ave E Ste 205
Toronto, ON M2K1C4

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Explain the miles. I used uhaul for the last 10 years and never have I ever paid the amount I was charged for mileage. I'll think twice about using your services again considering other truck companies do not charge the price for mileage.

LISA C. 
Rating:
2.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

France M. 
Rating:
5.0

Wasn't clear on reservations where to go for pickup of vehicle. A quick call sorted that out so all good. Customer service rep was great. Only recommendation for ipad or tablet to be used versus phone as it appeared more difficult to navigate through check in process. Other than that, overall good experience. Thanks

David S. 
Rating:
5.0

Customer did not leave a comment.

Sandeep L. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Masato U. 
Rating:
5.0

Customer did not leave a comment.

Rajeshwar B. 
Rating:
5.0

Just special thanks to Joe who handled my service.

Hassan P. 
Rating:
5.0

Customer did not leave a comment.

Nasrin K. 
Rating:
1.0

An estimate quote was provided to me. No information on additional cleaning chargers were provided to me when I picked up the car. They charged me double the quote and the agent at the office slammed the phone down at me without even hearing me out of finding a solution. Never go to this location! Horrible customer service and no etiquette. Van was stinking when we sat in it! Very disappointed

MRIDULA S. 
Rating:
5.0

If there is some kind of chart to give a rough idea of litres/gallons in relation to the tank size that would be helpful for filling up. The scale in the truck isn't very helpful, I know 1/2 is half a tank. But I don't know how much fuel it takes to fill half a tank. So the chart isn't anymore helpful that the trucks fuel gauge.

MEGANTHERESA N. 
Rating:
2.0

Customer did not leave a comment.

JOHN DEREK B. 
Rating:
4.0

Customer did not leave a comment.

VAGNERAPARECIDO N. 
Rating:
5.0

Customer did not leave a comment.

Rupinder Pal S. 
Rating:
5.0

Customer did not leave a comment.

SAMAN K. 
Rating:
5.0

The rented truck is from U.S, so the mileage charge is in Miles instead of Km. process is quick. This location is recommended

HENRY CHEUNG FAI C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

if the car interior would be clean up and sanitize, there would be perfect.

Chun ho C. 
Rating:
3.0

General location is good, but not well identified and was hard to find. Truck was generally clean, but cab could have been cleaned better. Tire was low and needed air. App Pickup was excellent and person from call center was helpful

Keith J. 
Rating:
1.0

Even though reservation guarantee has been promised but I could not get the truck that I reserved.moreover there is no one in the office to help and pickup was done through mobile when I requested for counter pickup. Tried calling the same number for the issue but they never picked instead sending messages. Very bad and rude response

SRIKANTH R. 
Rating:
1.0

I paid for 2 trolleys and 1 furniture trolley, and it was not found in the car that I was assigned to, and the main office was closed when I got there. I want my money back, you guys didn't call me back and over charged my credit card.

Jasper P. 
Rating:
5.0

Well maintained: Yes. Had no problems with the equipment at all and would recommend UHAUL. Clean: No. I gave it a thorough cleaning inside the Cab. So that we could enjoy the cross country move. (But maybe my expectations were too high). Would still recommend UHAUL.

Richard S. 
Rating:
5.0

The checkout process was fine, but I think letting the customer know things beforehand would speed it up. Things like you need to fill up the tank, how certain things work in the van that you rent, etc. Otherwise, I thought it was a great experience.

WAI L. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIU R. 
Rating:
2.0

First of all this survey is way to basic...the survey needs to be far more specific...i recommend the following categories; -Booking-UHual changed my booking to one day later without my notice, lucky I checked the reservation and changed to original booking date. No availability of 26' moving vehicles, the AC/Defrost did not work -Pickup location-no way of contacting pick up location or staff, this was not acceptable !! No's on website did not work so would recommend accurate up to date info to be available...And I ordered 40 blankets and received only 4 and staff asked me to find another location to find blankets...however I called staff on it and they did find the blankets, after a 6 hr delay, by this time I had already loaded most of my belongings. Staff did not know and did not want to take any responsibility for educating me on auto trailer hookup...staff made suggestions which were not correct on hook up which could of resulted in an auto accident. Proper training of staff is needed ! -At pickup location-I arrived 1.5 hrs before my pick up time arranged with UHaul and found that the staff were about to give away my booking order resulting in a last minute change by staff...this is unbelievable...why staff did not check bookings Im not sure why ????? -Payment receipt for equipment-it took considerable time and calls to get a payment receipt for my booking and higher security is needed as I got a fraudulent text from TD Fraud Alert (with a different purchase figure) indicating a phishing scam ... -Drop off location-I paid for drop off location in my community and was not given any notice of a closed location (in this community) so I had to drive 1 hr to another location. UHaul originally suggested a drop off location over 3 hrs away from my original drop off location, which is unacceptable. UHaul should not of accepted the drop off location at booking time

KEVIN A. 
Rating:
5.0

Prompt service, van was ready early and ran well.

James G. 
Rating:
5.0

Stuff was very friendly and the whole process was smooth

Peiran G. 
Rating:
1.0

I was charged double and there is no explanation for the charges

Srikanth I. 
Rating:
3.0

Need to top up windshield washer fluid

Chris G. 
Rating:
1.0

We got there at about 8:50, and waited to log into the website to obtain our truck. The website wouldn't work. Around 9:10 an employee walked around and started trying to check us in. He said the system was down. At 9:44 we finally got our truck. This was 44 minutes into our elevator booking time making our day much more stressful.

STUARTWILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

BRUCEHO-TAK C. 
Rating:
3.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

I received an e-mail that my pick-up location was at the Leslie St. location, but when I checked in on line at Leslie, I was told that my pick-up location was Sheppard. That was really frustrating. There was supposed to be an email telling me the change to Sheppard, but I never got it. However, once I got to Sheppard, the staff was very helpful and turned a negative experience into a positive one.

JILLC C. 
Rating:
5.0

This location is amazing, however the U-Haul service was so bad at the The Moving Store, as it was the original pickup location. When I got here and did the online check in, the website went down and I couldn't proceed. The lady at the store couldn't help me and just told me to call Uhaul. After being on hold for 30 mins I was able to do the process at the desk, however my account got flagged. The lady told me to call them again (another 30mins). When I got the flag removed, the lady rented out my truck to someone else. The whole time she was talking down to me and being so rude. I was very upset with this lady and wouldn't recommend her to anyone.

Osama A. 
Rating:
5.0

Customer did not leave a comment.

sam E. 
Rating:
4.0

It was nothing special but it was efficient and easy. I imagine it is difficult to find affordable space in the city so I am ok with this type of location even if the amenities are not as good.

Adam L. 
Rating:
3.0

The furniture dolly and the moving pads that I requested were not available in the van - I had to locate them in the uhaul office and the dolly was the wrong type. Otherwise use of van was uneventful.

Marina S. 
Rating:
5.0

Customer did not leave a comment.

Ramsey K. 
Rating:
5.0

Customer did not leave a comment.

JOHND R. 
Rating:
3.0

Customer did not leave a comment.

MICHAELDAVID GEO N. 
Rating:
5.0

Friendly and professional.

ALDOI T. 
Rating:
2.0

The dolly and blankets we reserved were not available, which made our move much longer and more complicated than it needed to be. Pretty disappointing.

DANIELZIRCA S. 
Rating:
4.0

The man who assisted me at the 728 Sheppard Location, his name is Harry, was EXCELLENT! Polite and efficient! He should be commended.

MARLENEF T. 
Rating:
5.0

Customer did not leave a comment.

MAGED G. 
Rating:
4.0

Would have been better if the maintenance was better as the dash was showing oil change required and the traction should have been better. The truck was clean and well maintained from inside. Regards Biju

BIJU KUMAR M. 
Rating:
4.0

I had ordered a 15' truck from 15977 Airport road and at my arrival there wasn't a truck available, so they offered me a truck at 738 Sheppard Ave E, which was an hour drive from the original location. Although the person was helpful at 738 Sheppard Ave E, it does not make up for all the hassle and change of plans. This should not happen if you place an order for a truck.

Mario P. 
Rating:
1.0

This was the worst rental experience ever. When reserving online, it did not make clear that the location actually has no counter to complete the final steps of the rental. This should be made clear when reserving online, for I would have completed it then or considered a different rental company in the area. The truck felt filthy and I had to wipe off all surfaces before driving it. Ironically, I'm still charged a cleaning fee after! On site, I found the office deserted with a sticky note on the door where to call. After 15 minutes I received a phone call on a crappy line and text messages to complete my reservation, when I had no access to data and need to put my data on, incurring extra costs. Finally, while paying 0.89 per kilometer, as per contract, I'm also charged extra fuel costs of 6l when driving just 16km! All in all, this is not just unreasonable, it is a lesson to never use U Haul again, and never recommend this location to anybody.

Michael N. 
Rating:
2.0

Return was a nightmare... they made a mistake and it took so much energy to fix... checkout yourself

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
3.0

We were missing the furniture dolly and furniture pads that I paid for with the service.

Vincent P. 
Rating:
4.0

Customer did not leave a comment.

MARIE M. 
Rating:
1.0

Don't ever get a vehicle from this place. They are using estimated mileage while charging your card even if you didn't reach your estimated mileage during your moving process.

BAMDAD K. 
Rating:
3.0

Truck was too old and dirty. Again like last week no dolly was available eventhough I had booked in advance.

Nima P. 
Rating:
5.0

Customer did not leave a comment.

Amadeu B. 
Rating:
1.0

I reserved for a location 5 minutes away from home. This place was way way hard to get to and far away. Had to take a cab, cost me 35$ and lost 2hrs out of my moving day. Learned that about 24hrs before PU. Not happy about this. Tried to phone customer service, they put me on hold indefinitely. Not happy about this. Once there, no one on site, had to have service over the phone. Very dissatisfied. Also, got a quote without tax, so surprise surprise on final amount to be paid. Who does that? Seriously U-Haul???

Olivier S. 
Rating:
1.0

Reserved 1 month ago but still did not keep equipments that I ordered. Asked to help find equipments from near by uhaul, but, did not call back on that. Worst experience ever from Uhaul's this branch

MD RASHIDUL H. 
Rating:
3.0

Customer did not leave a comment.

Ethan K. 
Rating:
5.0

Customer did not leave a comment.

KEEHYUK L. 
Rating:
5.0

Customer did not leave a comment.

MATHIEU L. 
Rating:
5.0

Customer did not leave a comment.

Doru C. 
Rating:
5.0

Customer did not leave a comment.

steve Kin Chiu Y. 
Rating:
3.0

I had booked online for two other spots, but the day after they called me and canceled. This location offered me a truck at the same day.

MARYAM T. 
Rating:
4.0

I had ordered a dolly but was not available! Made the move a very bad experience.

Nima P. 
Rating:
3.0

I arrived 1hour early but the website link to pickup was not ready. I then had to wait 40 minutes on hold on your stupid phone help line before I was able to access the truck. Terrible phone support.

Darcy H. 
Rating:
1.0

Customer did not leave a comment.

Matin K. 
Rating:
4.0

Customer did not leave a comment.

Shiva G. 
Rating:
3.0

Customer did not leave a comment.

Agni G. 
Rating:
4.0

Customer did not leave a comment.

DAYANASTEFANIA E. 
Rating:
3.0

The check-in was a little bumpy (it said to wait an extra half hour). A staff member was present to help fortunately

Mackenzie H. 
Rating:
5.0

Customer did not leave a comment.

Nikhil J. 
Rating:
1.0

They tried to charge me for furniture pads on my final invoice which I didn't order, receive or use. When questioned, they couldn't verify who had requested the add on, nor could they explain how it happened. Seems shady to me, make sure you check your final invoice.

SHANEPHILIPG F. 
Rating:
5.0

Customer did not leave a comment.

BYUNGKEUN J. 
Rating:
5.0

This is an excellent truck rental location near Bayview and Sheppard. They gave me a brand new van with a backup camera. The customer service was very quick, and courteous. It took only 20 minutes to complete the booking process and pick up.

Amratbhai C. 
Rating:
5.0

Very helpful staff, the whole process was easy and pleasant.

Julie S. 
Rating:
1.0

I was actually supposed to pick up a truck at a different location on Steeles Avenue. I made the reservation online for a one-way truck and the U-Haul website indicated that the truck was guaranteed. Nobody contacted me beforehand to tell me otherwise. When we arrived, the person there said that they did not have any 10' one-way trucks and they were unable to send us with anything as they had no one-way trucks. I explained that it had been guaranteed online but he said that it was a company issue and that his specific location could not provide me with a one-way service. I would have to return to truck to that city. He did call customer service and explained the issue and they were able to locate me a one-way truck at a nearby location. Once at the Sheppard location, there was nobody in the office and I had to leave a message on the machine and wait for someone to call me back to explain where to find the truck and how to proceed. They also informed me that while my reservation had included a furniture dolly and mats, the truck there were providing me did not have these because the previous renter did not return them. If I wanted these add-ons, I would have to drive to pick them up at another location. The whole things was quite a fiasco and I would never again do any online booking through this company. They clearly do not respect their customers enough to notify them that their online order could not be fulfilled.

DAVIDW W. 
Rating:
3.0

Stop deceiving customers. You announce a daily fee of $19.95, at reservation you estimate the cost on $50 and at the end you charge $109 for using you van 4 hours. The $19,95 fee is never used. This is shitting. I will never use your service again.

LUISFRANCISCO V. 
Rating:
3.0

Customer did not leave a comment.

CONGAUTYAODAMO K. 
Rating:
3.0

Make sure the customer knows not to put key in return box until after they complete the mobile return. Kind of hard to take pictures after the truck is locked and key is in box. I took pictures of nothing in order to complete check in so i didnt have to pay $20 convenience fee. Why shoukd a customer have to pay a fee for someone to do their job?

COLLINJOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
3.0

Customer did not leave a comment.

Amir B. 
Rating:
5.0

The staff ( Vin and his colleague) were extremely helpful and efficient. Renting a truck is always a stressful thing. These 2 guys made it stress free. Thanks for your amazing service.

JAMESM M. 
Rating:
2.0

I had specifically ordered a dolly with the truck which I really could of used with my move since I had a lot of heavy things and there was a bit of distance between the parking lot and the townhouse that I was moving to. The customer rep told me over the phone that there was nothing he could do about it since the previous customer hadn't returned it. I do understand that these things could happen, but in order to provide satisfactory customer service there needs to be prompt proactive action on the company's part to ensure that everything customer has ordered are available and not missing. The truck didn't seem in really good shape mechanically speaking. It did drive ok, but there was a warning sign on the dash saying "Oil change is due". That's certainly a red flag that these trucks aren't maintained very well. Another pointer to ensure ultimate customer satisfaction is making sure these trucks are well maintained mechanically and safe to drive. Finally, the customer reps weren't the most helpful with some questions and concerns that I had considering that this was my first time renting/driving a U-Haul truck. Not too mention the frustrating Covid measures that everything has to be done over the phone and offices is closed and can't deal with an actual person since it's a lot more easier and seamless.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Great customer service and location for easy parking. Will definitely return again!

PRASANNA K. 
Rating:
5.0

Customer did not leave a comment.

Dushawn W. 
Rating:
3.0

UHaul website needs to be more user friendly. Scheduled to drop off at Rexdale but realized Sheppard is closer. Tried to change my contract online but unable to do so. Dropped off at Sheppard and was told by staff at location that it is fine. Received called from Rexdale 3 hours later telling me that I will be charged $1,000 for dropping off at the wrong location. Told me to go and pick up the truck and drive across town to return the truck to their location. Called 1800 but was on hold for 55mins. Got issue clarified and resolved at no additional cost to me. Appreciate that. Luckily I was patient enough to wait on the phone to talk to someone, else I would have to go and pick up the truck to drive it all the way or risk paying $1,000 for a $300 rental. Internal investigation should be conducted on this matter as the treat is convincing especially when UHaul has my credit card detail and the staff appears to be very willing to charge my card any amount at their discretion.

Han Wei C. 
Rating:
5.0

I brought the truck back to Cornwall on Vincent Massey Drive location. Truck filled with gas and now they are charging me 56 dollars more when I paid over 75 dollars to fill it. I have a witness my driver who filled it so we returned this truck full.please look into this. We brought it back Sunday morning. Thank you.

ROSALIE O. 
Rating:
5.0

Customer did not leave a comment.

marie louise M. 
Rating:
5.0

Drop off on St Catherine's needed

FERNANDO M. 
Rating:
4.0

Customer did not leave a comment.

Kavoos N. 
Rating:
2.0

It was just an office that was impossible to find. No one was available to support or help With equipment. Was not told it would be a contactless pickup. I had to search for the key inside the vehicle The tow trailer was extremely rusty. The straps would not come undone nor would the ratchet work. We have to oil it ourselves before we could use it. I moved from Ontario to BC. It was just a very unsettling experience as I was unsure how ready the equipment was and there was no one around to ask these questions to

Sheridan A. 
Rating:
5.0

Customer did not leave a comment.

Alfredo P. 
Rating:
3.0

My first booking was at 4:30 at 100 steeles ave. west and the compartment key code provided to me did not work and after an hour of trying and waiting on the call for a U-Haul representative to guide me on what to do, finally I was provided with another booking at another location. Although I had no issues at the new location, overall this was an unpleasant process and I won't be recommending others to go through it.

Nima S. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL D. 
Rating:
5.0

Rep followed up and helped super friendly and helpful

Martin T. 
Rating:
3.0

There is no signage on the road to find where to turn into this location. From the road a person cannot see that the UHAUL is at the back of the strip mall. We had to drove past it twice; turning around on a street and the MEC driveway in the big truck. Once at the location it is fine, but finding it is not easy. We saw another truck doing the same thing. There should be a sign out front and some detail in the message to turn INTO the strip mall driveway and go around to the back.

MARKBLAISE D. 
Rating:
1.0

Horrible experience. Never again.

Jaskaran Singh G. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Top off the gas tank so it's easier for the next customer to fill up and not guess how much to put in.

David C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top