Customer Reviews for Take It & Go Moving & Supplies Inc
(U-Haul Neighborhood Dealer)

168 reviews

738 Sheppard Ave E Ste 205   Toronto, ON M2K1C4

(416) 290-5222

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(416) 290-5222

738 Sheppard Ave E Ste 205
Toronto, ON M2K1C4

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Amrish B. 
Rating:
1.0

Location overcharged me by over $30, mentioned he would call me back but did not and is now ignoring my calls.

Daniel L. 
Rating:
5.0

The only concern was that the contract indicated full tank was just under 3/4 tank, but in fact it was at 1/2 tank. Other then that the service was amazing and very helpful staff. Thank you!

Maria P. 
Rating:
1.0

Without any notification. I was charged $50. I did send email to ask why, but no response.

XIAOYAN S. 
Rating:
5.0

The owner of this location is a nice guy. He responded and gave solution in a minute. I'll use this one if I need next time.

Daisuke I. 
Rating:
4.0

Customer did not leave a comment.

SANCHIT K. 
Rating:
3.0

The location was not easy to identify from the street. We drove past and had to circle the block

CHRISTOPHER O. 
Rating:
1.0

The staff were rude. I ordered some equipments but uhaul cancelled my order without ANY notification and the person on the phone just shrugged and say it is what it is.

Homayuon R. 
Rating:
5.0

Customer did not leave a comment.

HAI ZHOU F. 
Rating:
1.0

Customer did not leave a comment.

ERSIN A. 
Rating:
5.0

Customer did not leave a comment.

NAVMEET S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR S. 
Rating:
5.0

Everything was excellent. Just remember to follow the afterhours return procedure which includes using their app.

AMAN A. 
Rating:
1.0

Truck had dirty face mask. came 20% full of gas and I got over charged for that

ANNA D. 
Rating:
3.0

I have not chose the “safe move” when I reserve the truck online. But the guy still charged my that I have no idea why

SHICHAO Z. 
Rating:
3.0

15” truck I got was not well maintained. It was not properly cleaned and now I doubt whether they regularly clean trucks from inside because of covid.

Sahil K. 
Rating:
5.0

Customer did not leave a comment.

Kareem I. 
Rating:
4.0

I am happy with the rental overall. The staff are friendly and pass clear instructions. One thing needs to improve is the U-Haul sign I think.. It took me some time to find the location as there is no big U-Haul sign at the front of the plaza, except an arrow at the side pointing to the back of the plaza.

Ling H. 
Rating:
5.0

Customer did not leave a comment.

Stokes D. 
Rating:
4.0

Customer did not leave a comment.

PERVEZ M. 
Rating:
5.0

Satisfied

ANNA D. 
Rating:
5.0

Great staff and very helpful, keep going with this great work.

James G. 
Rating:
5.0

Customer did not leave a comment.

NIMA P. 
Rating:
4.0

Customer did not leave a comment.

Yohannes R. 
Rating:
5.0

Very pleasant associate named Joe He explained everything and was very efficient

Roland K. 
Rating:
3.0

Explain the miles. I used uhaul for the last 10 years and never have I ever paid the amount I was charged for mileage. I'll think twice about using your services again considering other truck companies do not charge the price for mileage.

LISA C. 
Rating:
2.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

France M. 
Rating:
5.0

Wasn't clear on reservations where to go for pickup of vehicle. A quick call sorted that out so all good. Customer service rep was great. Only recommendation for ipad or tablet to be used versus phone as it appeared more difficult to navigate through check in process. Other than that, overall good experience. Thanks

David S. 
Rating:
5.0

Customer did not leave a comment.

Sandeep L. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Masato U. 
Rating:
5.0

Customer did not leave a comment.

Rajeshwar B. 
Rating:
5.0

Just special thanks to Joe who handled my service.

Hassan P. 
Rating:
5.0

Customer did not leave a comment.

Nasrin K. 
Rating:
1.0

An estimate quote was provided to me. No information on additional cleaning chargers were provided to me when I picked up the car. They charged me double the quote and the agent at the office slammed the phone down at me without even hearing me out of finding a solution. Never go to this location! Horrible customer service and no etiquette. Van was stinking when we sat in it! Very disappointed

MRIDULA S. 
Rating:
5.0

If there is some kind of chart to give a rough idea of litres/gallons in relation to the tank size that would be helpful for filling up. The scale in the truck isn't very helpful, I know 1/2 is half a tank. But I don't know how much fuel it takes to fill half a tank. So the chart isn't anymore helpful that the trucks fuel gauge.

MEGANTHERESA N. 
Rating:
2.0

Customer did not leave a comment.

JOHN DEREK B. 
Rating:
4.0

Customer did not leave a comment.

VAGNERAPARECIDO N. 
Rating:
5.0

Customer did not leave a comment.

Rupinder Pal S. 
Rating:
5.0

Customer did not leave a comment.

SAMAN K. 
Rating:
5.0

The rented truck is from U.S, so the mileage charge is in Miles instead of Km. process is quick. This location is recommended

HENRY CHEUNG FAI C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

if the car interior would be clean up and sanitize, there would be perfect.

Chun ho C. 
Rating:
3.0

General location is good, but not well identified and was hard to find. Truck was generally clean, but cab could have been cleaned better. Tire was low and needed air. App Pickup was excellent and person from call center was helpful

Keith J. 
Rating:
1.0

Even though reservation guarantee has been promised but I could not get the truck that I reserved.moreover there is no one in the office to help and pickup was done through mobile when I requested for counter pickup. Tried calling the same number for the issue but they never picked instead sending messages. Very bad and rude response

SRIKANTH R. 
Rating:
1.0

I paid for 2 trolleys and 1 furniture trolley, and it was not found in the car that I was assigned to, and the main office was closed when I got there. I want my money back, you guys didn't call me back and over charged my credit card.

Jasper P. 
Rating:
5.0

Well maintained: Yes. Had no problems with the equipment at all and would recommend UHAUL. Clean: No. I gave it a thorough cleaning inside the Cab. So that we could enjoy the cross country move. (But maybe my expectations were too high). Would still recommend UHAUL.

Richard S. 
Rating:
5.0

The checkout process was fine, but I think letting the customer know things beforehand would speed it up. Things like you need to fill up the tank, how certain things work in the van that you rent, etc. Otherwise, I thought it was a great experience.

WAI L. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIU R. 
Rating:
2.0

First of all this survey is way to basic...the survey needs to be far more specific...i recommend the following categories; -Booking-UHual changed my booking to one day later without my notice, lucky I checked the reservation and changed to original booking date. No availability of 26' moving vehicles, the AC/Defrost did not work -Pickup location-no way of contacting pick up location or staff, this was not acceptable !! No's on website did not work so would recommend accurate up to date info to be available...And I ordered 40 blankets and received only 4 and staff asked me to find another location to find blankets...however I called staff on it and they did find the blankets, after a 6 hr delay, by this time I had already loaded most of my belongings. Staff did not know and did not want to take any responsibility for educating me on auto trailer hookup...staff made suggestions which were not correct on hook up which could of resulted in an auto accident. Proper training of staff is needed ! -At pickup location-I arrived 1.5 hrs before my pick up time arranged with UHaul and found that the staff were about to give away my booking order resulting in a last minute change by staff...this is unbelievable...why staff did not check bookings Im not sure why ????? -Payment receipt for equipment-it took considerable time and calls to get a payment receipt for my booking and higher security is needed as I got a fraudulent text from TD Fraud Alert (with a different purchase figure) indicating a phishing scam ... -Drop off location-I paid for drop off location in my community and was not given any notice of a closed location (in this community) so I had to drive 1 hr to another location. UHaul originally suggested a drop off location over 3 hrs away from my original drop off location, which is unacceptable. UHaul should not of accepted the drop off location at booking time

KEVIN A. 
Rating:
5.0

Prompt service, van was ready early and ran well.

James G. 
Rating:
5.0

Stuff was very friendly and the whole process was smooth

Peiran G. 
Rating:
1.0

I was charged double and there is no explanation for the charges

Srikanth I. 
Rating:
3.0

Need to top up windshield washer fluid

Chris G. 
Rating:
1.0

We got there at about 8:50, and waited to log into the website to obtain our truck. The website wouldn't work. Around 9:10 an employee walked around and started trying to check us in. He said the system was down. At 9:44 we finally got our truck. This was 44 minutes into our elevator booking time making our day much more stressful.

STUARTWILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

BRUCEHO-TAK C. 
Rating:
3.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

I received an e-mail that my pick-up location was at the Leslie St. location, but when I checked in on line at Leslie, I was told that my pick-up location was Sheppard. That was really frustrating. There was supposed to be an email telling me the change to Sheppard, but I never got it. However, once I got to Sheppard, the staff was very helpful and turned a negative experience into a positive one.

JILLC C. 
Rating:
5.0

This location is amazing, however the U-Haul service was so bad at the The Moving Store, as it was the original pickup location. When I got here and did the online check in, the website went down and I couldn't proceed. The lady at the store couldn't help me and just told me to call Uhaul. After being on hold for 30 mins I was able to do the process at the desk, however my account got flagged. The lady told me to call them again (another 30mins). When I got the flag removed, the lady rented out my truck to someone else. The whole time she was talking down to me and being so rude. I was very upset with this lady and wouldn't recommend her to anyone.

Osama A. 
Rating:
5.0

Customer did not leave a comment.

sam E. 
Rating:
4.0

It was nothing special but it was efficient and easy. I imagine it is difficult to find affordable space in the city so I am ok with this type of location even if the amenities are not as good.

Adam L. 
Rating:
3.0

The furniture dolly and the moving pads that I requested were not available in the van - I had to locate them in the uhaul office and the dolly was the wrong type. Otherwise use of van was uneventful.

Marina S. 
Rating:
5.0

Customer did not leave a comment.

Ramsey K. 
Rating:
5.0

Customer did not leave a comment.

JOHND R. 
Rating:
3.0

Customer did not leave a comment.

MICHAELDAVID GEO N. 
Rating:
5.0

Friendly and professional.

ALDOI T. 
Rating:
2.0

The dolly and blankets we reserved were not available, which made our move much longer and more complicated than it needed to be. Pretty disappointing.

DANIELZIRCA S. 
Rating:
4.0

The man who assisted me at the 728 Sheppard Location, his name is Harry, was EXCELLENT! Polite and efficient! He should be commended.

MARLENEF T. 
Rating:
5.0

Customer did not leave a comment.

MAGED G. 
Rating:
4.0

Would have been better if the maintenance was better as the dash was showing oil change required and the traction should have been better. The truck was clean and well maintained from inside. Regards Biju

BIJU KUMAR M. 
Rating:
4.0

I had ordered a 15' truck from 15977 Airport road and at my arrival there wasn't a truck available, so they offered me a truck at 738 Sheppard Ave E, which was an hour drive from the original location. Although the person was helpful at 738 Sheppard Ave E, it does not make up for all the hassle and change of plans. This should not happen if you place an order for a truck.

Mario P. 
Rating:
1.0

This was the worst rental experience ever. When reserving online, it did not make clear that the location actually has no counter to complete the final steps of the rental. This should be made clear when reserving online, for I would have completed it then or considered a different rental company in the area. The truck felt filthy and I had to wipe off all surfaces before driving it. Ironically, I'm still charged a cleaning fee after! On site, I found the office deserted with a sticky note on the door where to call. After 15 minutes I received a phone call on a crappy line and text messages to complete my reservation, when I had no access to data and need to put my data on, incurring extra costs. Finally, while paying 0.89 per kilometer, as per contract, I'm also charged extra fuel costs of 6l when driving just 16km! All in all, this is not just unreasonable, it is a lesson to never use U Haul again, and never recommend this location to anybody.

Michael N. 
Rating:
2.0

Return was a nightmare... they made a mistake and it took so much energy to fix... checkout yourself

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
3.0

We were missing the furniture dolly and furniture pads that I paid for with the service.

Vincent P. 
Rating:
4.0

Customer did not leave a comment.

MARIE M. 
Rating:
1.0

Don't ever get a vehicle from this place. They are using estimated mileage while charging your card even if you didn't reach your estimated mileage during your moving process.

BAMDAD K. 
Rating:
3.0

Truck was too old and dirty. Again like last week no dolly was available eventhough I had booked in advance.

Nima P. 
Rating:
5.0

Customer did not leave a comment.

Amadeu B. 
Rating:
1.0

I reserved for a location 5 minutes away from home. This place was way way hard to get to and far away. Had to take a cab, cost me 35$ and lost 2hrs out of my moving day. Learned that about 24hrs before PU. Not happy about this. Tried to phone customer service, they put me on hold indefinitely. Not happy about this. Once there, no one on site, had to have service over the phone. Very dissatisfied. Also, got a quote without tax, so surprise surprise on final amount to be paid. Who does that? Seriously U-Haul???

Olivier S. 
Rating:
1.0

Reserved 1 month ago but still did not keep equipments that I ordered. Asked to help find equipments from near by uhaul, but, did not call back on that. Worst experience ever from Uhaul's this branch

MD RASHIDUL H. 
Rating:
3.0

Customer did not leave a comment.

Ethan K. 
Rating:
5.0

Customer did not leave a comment.

KEEHYUK L. 
Rating:
5.0

Customer did not leave a comment.

MATHIEU L. 
Rating:
5.0

Customer did not leave a comment.

Doru C. 
Rating:
5.0

Customer did not leave a comment.

steve Kin Chiu Y. 
Rating:
3.0

I had booked online for two other spots, but the day after they called me and canceled. This location offered me a truck at the same day.

MARYAM T. 
Rating:
4.0

I had ordered a dolly but was not available! Made the move a very bad experience.

Nima P. 
Rating:
3.0

I arrived 1hour early but the website link to pickup was not ready. I then had to wait 40 minutes on hold on your stupid phone help line before I was able to access the truck. Terrible phone support.

Darcy H. 
Rating:
1.0

Customer did not leave a comment.

Matin K. 
Rating:
4.0

Customer did not leave a comment.

Shiva G. 
Rating:
3.0

Customer did not leave a comment.

Agni G. 
Rating:
4.0

Customer did not leave a comment.

DAYANASTEFANIA E. 
Rating:
3.0

The check-in was a little bumpy (it said to wait an extra half hour). A staff member was present to help fortunately

Mackenzie H. 
Rating:
5.0

Customer did not leave a comment.

Nikhil J. 
Rating:
1.0

They tried to charge me for furniture pads on my final invoice which I didn't order, receive or use. When questioned, they couldn't verify who had requested the add on, nor could they explain how it happened. Seems shady to me, make sure you check your final invoice.

SHANEPHILIPG F. 
Rating:
5.0

Customer did not leave a comment.

BYUNGKEUN J. 
Rating:
5.0

This is an excellent truck rental location near Bayview and Sheppard. They gave me a brand new van with a backup camera. The customer service was very quick, and courteous. It took only 20 minutes to complete the booking process and pick up.

Amratbhai C. 
Rating:
5.0

Very helpful staff, the whole process was easy and pleasant.

Julie S. 
No reviews have been submitted for this location.

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