Customer Reviews for Temperence Hill Security Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Temperence Hill Security Storage
William T. on
This location was 30 miles from my destination. There is a Uhaul location in my same town 5 minutes away but Customer Service would not allow the equipment to be returned here. In fact. Were very rude, threatening and hung up on me.
Lara V. on
Nothing....I love renting from temperance hill location. Staff is always super helpful and super sweet. I'm sold, I will never rent from anywhere else.
Darla F. on
I picked up the Uhaul in North Little Rock, which was perfect, and I thought I would be dropping it off in Arkadelphia. However, after I already picked up the Uhaul, I received a text saying that I would have to drop it off in Hot Springs. That’s a 45 minute drive that I didn’t expect to make, an hour and a half round trip that I didn’t agree to. I was told that I couldn’t drop it off in Arkadelphia because that location wouldn’t accept drop offs anymore or something, and that there wasn’t a closer location. I had looked at other truck rentals but the reason I went with Uhaul was because I thought I could drop it off in Arkadelphia. All in all, it was a frustrating experience.
Ladona G. on
We just dropped off but very good
Mary B. on
Jasmine and Casie where very helpful, I had sched a pick up and then had to cancel last min. I then was able to call back when I was ready to do the move. They were able to pull my info and get me back on the sched again and when I came to pick up the truck everything was ready. Low stress for the situation. Thank you everyone. Mary Bynum 501-802-0594
George B. on
Uhaul changed the pick up location without notifying me. I went to the original location then had to go to the new location. VERY frustrating.
Larry C. on
NA
Jeremy N. on
I was charges double for my rental and then told I went over on my miles and getting told I have to pay an additional amount when I've already been charged for it and told I cannot rent anything again until the balance is paid I will not suggest or refer anyone to uhaul this is rude and disrespectful the only person that did their job was customer support manager krystal bishop she did a wonderful job went above and beyond and I greatly appreciate it
Mitch D. on
The customer service was great at this location and very accommodating. My only issue was there were no moving blankets that I had requested and I had to go across town to pick them up and I had movers waiting and charging me an hourly rate plus that made me go over on my mileage.When someone request sometime like moving blankets they should be there and I got the feeling this is a common problem. The truck was extremely well kept.
Gary H. on
Showed her pics of truck and the dirt in my home from filthy truck. Receipts for tarps no response also had appliance dolly reserved it was not there or available
Sheilah M. on
I ordered a 10 ft truck to be picked up when this location opened, and I found out the day before I was to pick it up through a phone call I INITIATED that I could not get it until noon! That was unacceptable because I had arranged for movers to meet me at 9:30 AM to load up my truck - a time which could not be changed due to their scheduling, so I was forced to take a 20 ft truck which was way too much truck. The point is - DON’T TAKE RESERVATIONS YOU HAVE NO INTENT OF HONORING & DO NOT MAKE YOUR PATRONS RESPONSIBLE FOR FINDING OUT YOU ARE NOT GOING TO HONOR YOUR COMMITMENTS! You should have reached out to me and sooner, not later! Poor customer service.
Anthony C. on
Mandi and the team were AWESOMe! Highly recommend to my friends and family!
Rhonda B. on
Made the process easy!
Grady B. on
The girl who helped me was great! Short blond hair
Amber B. on
They forgot my appliance dolly when the truck was picked up, even though they reassured several times that it was loaded up and ready to go. Two employees were also arguing with each other in front of a toddler when I picked it up.
Betty B. on
Great service and easy process.
Kathy W. on
The car carrier needed some lubricant in the ratchets and in the ramp. I did it myself after I picked it up.
Charles M. on
Nothing comes to mind. I had a terribly negative experience with Uhaul years ago, and this rental was a leap of trust. My faith is restored.
Richard A. on
More parking for trailers
dougas W. on
Very quick and friendly service, if needed to rent a truck for local trips will definitely be going here.
Jeffrey R. on
The bar was set to high by the employee in Little Rock. These people did nothing wrong. They never had a chance.
Aaron W. on
Fuckers will screw you over every chance you give them
Kristin B. on
This location is 100% better than the location on airport road.
Craig V. on
Truck smelled like smoke and even had some remaining ashes along the drivers window. Other than the nasty cigarette smell, truck was good.
Theresa P. on
Left front headlight was out. Had to drive in dangerous night time traffic with no headlight. They dont maintain their trucks.
Dennis B. on
Would have been excellent but the 2 doz pads I had ordered were not available at the pick up location. I had to drive to another UHaul location to get the pads. It was an hour that I didn’t need to waste if someone would have just checked the order.
Lashanda A. on
Great service, The young women were very helpful got me in and out.
Marjorie M. on
Excellent service. Would go back to that location in a heart beat.
Dwight M. on
Very good friendly service
Rod W. on
Employee was very slow in finding the information necessary to check my trailer in. She appeared to be a high school student and the only employee. There was no offer of assistance for unhooking and moving the 5 X 8 trailer to the only available spot. I am 69 years old but fortunately am fit enough to move the trailer into the spot.
Chad D. on
The service was great at both pick and drop off locations, the truck AC worked great, the drivers seat was mildly uncomfortable though. Would probably opt for a newer model next time
Micah H. on
Get trucks in that work and don't break down.
Joseph P. on
This was a wonderful experience, great equipment & staff.
Trisha S. on
The woman were great help with the situation and got me my stuff out with no more hassle.
Nicole L. on
The staff was really friendly and helpful. They were apologetic for not having the furniture pads/dolly I had previously reserved. The only reason I'm not giving them 5 stars is because they did not have those items/gave the dolly I reserved online to another customer who didn't reserve one online AND arrived after me. They did give me a utility dolly, but that one was difficult to use. I think your website needs better disclaimers regarding the availability of things like dollys and furniture pads.
Steven L. on
Everything was good, have used this vendor several times.
Timothy S. on
Best uhaul place Ive ever used by a mile
Tim S. on
The lady that hook/unhook the trailor and checked the equipment out to me was very nice!
TIM K. on
Great staff that allowed me to park the truck at their facility while waiting for movers to unload the truck into storage the following day. This was a big help as the truck and trailer were to large to park on the street we are staying on temporarily.
TRACY B. on
Easy convenient drop off location. I'm very happy! ??
Charles M. on
This location did not have the dolly that I needed. My reservation had that dolly reserved. If they new they did not have one, I should have been notified so that I could have made other arrangements. The staff at this location did an excellent job and tried to help with another type of dolly and apologized for not have the one I needed.
RON F. on
Mirror not adjustable on the passenger side. Or, I did not know how to make that adjustment. Staff tried to adjust the mirror but they also could not adjust the mirror.
Margaret R. on
Keep up the great job
STEVE B. on
Staff is fantastic! I am a frequent customer!
nicoleta G. on
Estuve alquilando un trailer y cuando mi esposo llego a su oficina no habia nadie alli. Tuvo que esperar casi 2 horas que alguien llegara y entregarle el trailer. La hora de recojida era a Las 8.30 am pero llego casi Las 10 am. Le dijeron que le iban a hacer un descuento del dinero pero no lo hicieron, cobraron el precio completo del alquiler. Estamos decepcionados por ello. Esta vez fue una experiencia degradable y nos sentido engañados.
marshal H. on
I'll rent from this location on my trip back home, easy to use.
Robert A. on
Make sure the computers for check in are in working order.