Customer Reviews for Temperence Hill Security Storage
(U-Haul Neighborhood Dealer)

1274 reviews

170 Temperance Hill Rd   Hot Springs, AR 71913

(501) 623-0951

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 623-0951

170 Temperance Hill Rd
Hot Springs, AR 71913

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Unclear where to park trailers after hours - inside or outside of the fence? Signage would be very helpful

grace C. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
1.0

Actually put the items ordered into the truck and not charge the customer if the people in the U-Haul store do not put the items in the truck

dustin C. 
Rating:
3.0

No one on hand, communicated by phone.

SHAUN M. 
Rating:
5.0

Customer did not leave a comment.

CARL L. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
3.0

There was mud in the cab and in the back of the truck and there was a broken cover to the speedometer with a damage sticker so it was hard to see the gages at times Also, giving a truck out with less than a quarter tank it's not good customer service. You should give at least half a tank; I gas to go to the gas tank to fill up immediately after picking up the truck. Also, I felt like I needed to run it near empty so I didn't pay for extra gas.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
1.0

I was charged almost $400 for a drop off fee for a local truck

MELISSA T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Emily G. 
Rating:
5.0

Everything was fine for me.

James H. 
Rating:
3.0

Have people on hand not vertical

SHAUN M. 
Rating:
5.0

Make sure they pay attention to.the miles before leaving the store..😎

JUANANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

Did not check the fuel gauge. I was charged for fuel and fuel service. I replaced gas. The milage can't even add up to the difference that was charged.

MEGAN P. 
Rating:
2.0

Have the employees have some sense of customer appreciation. Upon arrival I was ignored by an employee and there was no masks used however I could not enter the store.

Dale J. 
Rating:
5.0

I'm not sure why I was charged so much. But other than that, I'm very satisfied with the employees. They are very efficient, friendly, fast and just awesome!

KIM D. 
Rating:
5.0

Customer did not leave a comment.

dennis P. 
Rating:
4.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Renting the car hauler was so simple. Very convenient and time saving. The young lady was on it.

Thomas J. 
Rating:
4.0

Easy

BERNARD B. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
5.0

None

DAVID B. 
Rating:
5.0

Convenient location and was able to drop after hours.

Amanda Y. 
Rating:
5.0

Customer did not leave a comment.

GARRA G. 
Rating:
1.0

I am extremely dissatisfied with the service that I received with this company. When I went to pick up my reserved truck the location did not place the keys in the lockbox. I called the company and I did receive the $50 reservation refund in addition to $50 off my rental. When I picked up my uhaul truck the following day the gas tank registered a full tank but within 15 miles it went to a quarter tank but quickly went back to full when I parked. I called roadside assistance and they sent a technician who stated the truck was working properly. When I went to drive to my destination the following day my truck broke down on the interstate within 40 miles of traveling. I was stuck for almost 3 hours in the rain waiting for the technician. When the technician finally came he informed me that uhaul had given me a truck that the gas gauge did not work and I will have to fill up my tank every 100 miles in order to avoid running out of gas. I missed my time frame of picking up my keys to my apartment in addition to losing a deposit on movers due to the extended time. I was I called the following day to Tanya Davis (Uhaul's Arkansas traffic control manager) she told that no additional items could be compensated due to the discounts I received prior to my truck breaking down. She was extremely rude to me and told me that she would not help me. I talked to her manager, Andrew Hicks and he stated, “I am the boss of all Uhaul's in Arkansas” and that he would not help with additional help with Uhaul. They were both not helpful and extremely rude. I have been out of so much money with this situation and it wasn't my fault. I will never recommend this company to anyone.

Ebony M. 
Rating:
2.0

Refused to help unload car from car dolly. Refused to answer the phone or allow entry to the building. Sign stated do not press buzer for assistance. Staff encounteted outside were at the edge of rude.

DeVon F. 
Rating:
2.0

Ordered online - no equipment in truck when I picked up, drove all the way to the move to find out no equipment. I had to drive back to the lot to pick up equipment costing me an hour out of the moving day. The staff said it was my fault for ordering online. Mirrors didn't work on the truck, scrapes and broken lights on the truck. The check in and pick up process was very inconvenient and not customer friendly took too long and not in sequence to the way the pick up process should be. No one told me I would have to be verified by someone else, at 9am on a Saturday morning no one answers phones from out of state numbers. You had my picture, my drivers license, my credit card that should be enough. NO Discount no nothing - Very poor online experience and in store experience- they acted like it was no bug deal and could care less.

Charlie B. 
Rating:
5.0

Hopefully the Covid-19 pandemic will soon be a thing of the past. We have been UHaul customers for many years and miss the personal involvement. All the transactions had to be done via phone & internet.

Dolphus G. 
Rating:
5.0

Make sure all oil levels are checked.

HOPE W. 
Rating:
5.0

Customer did not leave a comment.

walter C. 
Rating:
1.0

Customer service was bad , started at L and L auto sales and uhaul and from there temperance hill storage in hotsprings ark. You people had my checking account so screwed up.. I will never use your service again. Amanda u need some training.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Zachery W. 
Rating:
1.0

I think they overcharged me for the truck. They didn't tell me how much it would be until we took the truck back. Which we did not use. Kept it overnight took it back early the next morning I was charged $63 and something not understanding why. Could not get no response from anybody to explain it to me.

Teressa E. 
Rating:
3.0

I dropped off on a Sunday and then later got contacted by Uhaul that I had not returned the equipment. Not sure what happened on Temperence hill side. Looks good now.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
1.0

The truck has clearly been in a front end collision, and was not repaired correctly. Once I picked up the truck I drove it across town and a warning came up on the dash display that read, “Engine oil low! Please add oil now.” I called The U-Haul where I pick up the truck, where I was told, “just buy some oil and put in it and we will reimburse you for it.” After letting the truck sit for a couple of hours, I checked the oil and there wasn't even enough oil in the engine to even show on the dip-stick that is used to check the oil level. The truck had NO OIL IN THE ENGINE!!! At least not any that would register on the dipstick. HORRIBLE EXPERIENCE!! Do you not check these kinds of things before you just let people take off in your trucks!!? What if the engine had seized up while I was driving it? This is a CLEAR case of negligence on Uhauls side of the situation. This Uhaul site gets a grade of F! HUGE FAILURE!!!!

Shane D. 
Rating:
3.0

Work on truck. Had a bad vibration in front . Seems it may need tires balance or front end Alignment

TROY M. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

Hevelyn A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The sign-in is weird. You should eliminate your current ID process to a simpler way. Customer without a phone or lack of kowledge would be in trouble. Revise it now!

Raym ond S. 
Rating:
5.0

Customer did not leave a comment.

Fortunato C. 
Rating:
3.0

Your equipment need better maintenance

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Asa S. 
Rating:
5.0

Customer did not leave a comment.

Ernst H. 
Rating:
5.0

The staff at this location was excellent. Thanks Stephanie.

John F. 
Rating:
5.0

Customer did not leave a comment.

Nakesta B. 
Rating:
3.0

Nobody was there so unable to rate.

Hallie C. 
Rating:
1.0

I had to drop at this location because we were unable to find original airport store. I dropped off after hours and left message for several days after to confirm return was processed. Never got return call and finally caught someone on the phone. Also original pick location didn't have my truck or show up at the South Post store resulting in movers waiting on me at $100 per hour

Jack R. 
Rating:
4.0

Blankets were not in truck when picked up had to go back and get them.

Harris D. 
Rating:
1.0

Your website states that if equipment could not be used we would not be charged. The Malibu would have broken the bumper on bottom if put on all the way. Representative was supposed to call me back but did not. Got charged the rental anyway. We wound up having to rent a uhaul car hauler to transport it. Not good business!

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Truman S. 
Rating:
4.0

had to call a phone number--no admittance to office. Was told to park the trailer in an empty spot--very little direction given. Wasn't told how they would check in the trailer or how we would know it was even checked in. Location is just over the crest of a hill/crossing over oncoming traffic (coming in from one direction)--accident waiting to happen. If I did recommend this location, I would give directions to come in from Central Avenue (not Higdon Ferry)--which should be an instruction from U-Haul when this location is specified.

Mitzi H. 
Rating:
4.0

Customer did not leave a comment.

MELANIE H. 
Rating:
5.0

COVID has made things difficult. They're doing a good job in spite of it.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

Clyde L. 
Rating:
5.0

All went smooth. Keep up the good work.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Angela V. 
Rating:
5.0

Customer did not leave a comment.

Derrick J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Zelena B. 
Rating:
3.0

Have appropriate equipment such as appliance dolly or give refund in exchange for using utility dolly instead. I was disappointed in not having the available equipment reserved to help with the move.

Whitney N. 
Rating:
4.0

Our rim was bent and caused a flat tire but road side assistance came and fixed it. The UHAUL store was very accommodating to the mishap.

Brooke E. 
Rating:
2.0

I'll never use uhaul again to many hidden fees

Zackory T. 
Rating:
4.0

Location needs to have the city install caution lights at street. Driveway visabiliy is poor entering and exiting due to terrain.

JIMMY M. 
Rating:
1.0

Truck smelled like cigarette smoke and got charged for extra gas even though I filled it and brought it back right where it was. Came to drop it off during business hours but no one wanted to come out and just told me to drop my keys in the box.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

they made turn in very eazy

ANTHONY G. 
Rating:
1.0

Customer did not leave a comment.

Gerald H. 
Rating:
4.0

Do not honor the return a truck to their location and get a free month of rent free.

Debbie L. 
Rating:
1.0

DONT USE ANY LOCATIONS (hot springs, Benton, malvern) Was relocated 3 times all people at all of these locations were SO RUDE!!! Would not give us our rental we had already paid for and was at first stop. Experience was TERRIBLE!!!!

ALLEGRA O. 
Rating:
4.0

Customer did not leave a comment.

JON F. 
Rating:
5.0

Customer did not leave a comment.

Carol Suzanne B. 
Rating:
5.0

The only issue we had was the drop off location wasn't where we told them we needed it to be. It was an easy fix though. We called traffic and they changed it with no problems. Others than that we had a great experience!

REID M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

roger J. 
Rating:
3.0

Well I payed for a dolly to be included with the truck and it was no where to be found, and also I received two charges. The truck itself was fine.

Tristin A. 
Rating:
1.0

For starters, not overcharging them by $100 and causing their bank account to be over drafted. I have called everyday about the charges and they keep saying the supervisor needs to handle it. I'm on day 3 with no word and still no refund on the over charges.

Erin B. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Excellent customer service experience

ORLANDO H. 
Rating:
5.0

Customer did not leave a comment.

KARY G. 
Rating:
3.0

Customer did not leave a comment.

SHUDREKA N. 
Rating:
3.0

Customer did not leave a comment.

Teah E. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
4.0

Customer did not leave a comment.

Frankie B. 
Rating:
5.0

Customer did not leave a comment.

Bert V. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mitzi H. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
4.0

Customer did not leave a comment.

Lewis R. 
Rating:
5.0

Customer did not leave a comment.

HERBERT P. 
No reviews have been submitted for this location.

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