The person that managed the rental onsite at the pickup location was extremely polite And amazingly professional. However, I would strongly recommend they revise the sites policy on mask wearing during this pandemic. No one had a mask on at the pick up location. I mean absolutely no one! They were polite, personable, and clean. The truck was cleaned and sanitized before he turned it over to me. You can tell they're an amazing team over there. I mean these guys get it right with customer service and business practices. I'd love to have more interactions like the one I experienced from a customer standpoint. You can tell they believe in their business and value customers. But I can't in good conscience recommend this location Right now, with the mask policy. I feel that we all have a duty to practice good social preventative practices during this pandemic. Especially when engaging in business, care about your customer enough to keep them and yourself safe. Regardless of ideology etc. What would have been an excellent rating is reduced to average.Ena M.
Customer Reviews for The Automotive Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kaihan M.
Customer did not leave a comment.Briana N.
Customer did not leave a comment.Charlene W.
When I arrived at location site on 12-30-19 there was problems concerning online complications with my reservations was supposed be renting a 17" truck which I was told online reservation would be at sight.They only had 15" truck.When I returned truck on 12-31-19 it was more complications that false information was added concerning truck rental which made me very upset.I was very impressed with young man Elie ElysÃ©e whom had perfect people skills,nice,kind ,humble personality.He fixed everything & went over & beyond the scope to help calm me down making my situation much better.Yes I'll truly in the future come back & recommend this site also to my family & friends.Signed Happy Customer.Regina M.
Customer did not leave a comment.Karen S.
The vehicle was than a quarter tank of gas which was about 37 miles from empty the roof where my belongings were in the front right side of the 15 foot truck had a bad patch work job and was leaking because of the rain some of my belongings got wet the light didn't work in the storage compartmentKevin B.
Elie Elysee owner of The Automotive Clinic was amazing in helping me with my first time in renting a uhaul. He explained everything thoroughly, it went smoothly. My experience was great. Thank you Elie and thank you U-haul.Keesha G.