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MALLORY R.
Customer Reviews for The Good Life Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good
Melvin J.This is one of the best storage facilities I've ever used.
CONNIE M. | Overall ExperienceThe truck was a piece of junk. It was dirty inside and outside. I had to go to the back of the lot to get the truck and then brush the pine needles and tree branches off.
Rae N.We initially thought a 6x12 enclosed would be best but changed our minds after seeing it and decided to rent the 5x9 utility trailer because it was safer to tow with a Chevy suburban. Your website indicated that the 5x9 was a lower price,but the person at the Good Life Storage did not want to change the paperwork and said we would not be charged until we turned it in. When we turned it in, they acknowledged that we had a 5x9, which cost less than the price for a 6x12 enclosed, but they told us they could not change the price because it was entered in Good Life Storage's computer and told us to call Good Life Storage. We tried to call but no one answered. The overcharge was charged to my credit card and I am disputing it. The woman at Good Life should have voided the first paperwork after we decided on the 5x9 utility trailer. I am not happy about the overcharge and I am not happy with the service at Good Life. I will not recommend Uhaul again if this is not resolved.
NANCY ELLEN S.I orginally was to turn in my trailer at the Temperance Hill location in Hot Springs, AR. I went there and they were open, but were quarantined inside their building. They were only conducting business via phone. As I and another client stood outside the locked door, they needed to pay with a credit card. The Temperance Hill employee simply unlocked the front door and cracked the door enough to reach out and grab their credit card. Most places are using common sense to conduct business. The location in Clarksville allow clients in with tape marks on the floor to stand 6 feet apart which meets the common sense mark. So, Temperance Hill is operating at a level of paranoia which is why I took the trailer to Good Life Storage location. The Good Life Storage location was wonderful.
Albert H.Previous damage done to trucks should be reapplied or clearly marked
Nanette S.nice helpful lady in the office
Thomas S.Had to hook up myself, no help was offered
Tim M.Lesley and Pat were both personable and accommodating.
ADRIENNE C.This location was easy to find and quick to finish the rental.
JOHN R.Pat and Tracy were great, the truck ran well, and the storage unit very clean. Good experience.
Michael M.No one available to unhitch trailer from truck so I could unload truck and wouldn't allow me to...had to drive to a couple more locations, neither “certified†to remove trailer, but thankfully one on hwy 7 willing to help me to take it off so I could finish my move!
Anjoli C.Uhaul needs to come up with a system to be able to assist in lifting the tongue of the trailers to help in hooking up or unhooking from vehicle
Matthew Y.If you are going to rent big trailers, you should have people there to help connect them to the vehicle....the one we rented was too big for one person to lift. It had a connection that required someone strong to hook up. I, a 69 yr old woman, know a lot about hauling, but was not strong enough to do all of this and had a major incident on the highway. this should be fixed!!!!
Jennifer R.Love Leslie She was a big help thank you we really appreciate your help Sunday morning thank you very much ❤️
Johanna L. | ReservationThe most helpful agent I've encountered!
Lawrence L.Moved in unit 41 on Saturday 4/13. I was pleased with unit
MICKEY M. | ReservationNo one there to help unload trailer. Third place I was sent to. Other issues I hope get resolved. Have used u haul all my life and this is the first bad experience.
Ricky B.I was suppose to pick it up at S&S Storage. They didn't have it. This place had it. The woman told me she had been trying to get someone to come clean it. The cab stunk like cigerettes and was full of dried mud. The box was filthy and full of broken glass. She did get someone to sweep the glass out so I could use it. This was not this locations fault. It was either S&S Storage or U-haul!
Tom D.Unfriendly personnel.
John Paul M.Very friendly and helpful.
richard b. | ReservationI was unable to love Fuentes to family issues and hopefully can rent again from you guys soon!
Bambi J. | ReservationFriendly people. Clean. Room to move around.
WAVERLY W. | Overall ExperiencePersonnel were friendly and helpful. Storage unit was clean and ready to move in. Disappointed the free month of storage was not available immediately at move in but would apply to the second month.
Nancy K. | ReservationI dropped the trailer off at this location, but Uhaul said that wasn't the location I was directed to. I thought I had indicated my dropoff location to the pickup location.
Robert L.This storage facility is great.
PAUL G. | Overall ExperienceIt was a great experience overall
THOMAS T. | Overall ExperienceThey didn't honor the $50 on time deal, the staff was not trained and didn't even have a clue about their daily duties and they couldn't even use their own computer?
Glenn G.They where very nice and helpful and really work with me to bring the money I owe for gas the next day.
DeAngela R.Vehicle was clean and low mileage. Having a storage facility also makes it super convienent for folks like us than can't get rid of anything. JAM
J A M.A+ operation
GEORGE W.The staff was very helpful with my rental. I had to pick up later than originally scheduled, and the staff made sure that my online reservation would not be cancelled while I took my child to the doctor. The equipment was there as promised, and the staff even helped hook it up and unhook it for me as I am not as good at backing a trailer. I would highly recommend this as your place to use for your Uhaul needs if they have the equipment you desire.
Kerri H.Everything was great - excellent service.
Edward S.The interior truck box was dirty. The office recorded the fuel level at 9/16 tank, even though the fuel was below 1/2. The contract said "No Damage" even though the box had dents and scratches previously marked by a previous rental. PS. We rented this truck because the truck we reserved in Hot Springs Village was not available when promised and we had hired moving crew that were waiting!
Randy R.The original location, Westgate Security Storage in Hot Springs Village, AR didn't even have a truck that was CLOSE to what I needed - it was a 26' & we needed a 15'! We had to ask them to check other locations to see if a 15' was available. A 20' was at Good Life Storage. (BTW: I set up the rental Oct 7! I would definitely NOT recommend Westgate Security Storage!!!)
ALBERT B.Fast, efficient, & affordable. Quality customer service!uch appreciated!
DONALD P.Always a smile, helpful...overall a very pleasant experience.
THOMAS H.Make sure the trucks are in working order! A tutorial of use of thr vehicle,window wipers that work would be nice,a credit card machine that works so we do not have to go to the Bank and pay Cash for our rental,a follow up call,competent employees WHO actually understand the problem you have when stuck on the side of a road and know how to give specific instruction to dispach. A company that recognizes their mistakes and re-emburses customers when they have a severe greivance!
PHIL W.The ladies at this location made my drop off easier. My original drop off was 30 minutes away from my new home, which I would have had no way to return to my home, and no idea how to get there as I was in a new state. She phoned the original drop off location and made it happen. EXCELLENT customer service!
DAVID S.I wanted a 6x12 unit but none could be located in the Hot Springs, AR area. The next morning I was driving on Albert Pike Road and saw an UHaul Location with three of them parked in his lot. I believe someone messed up in your Little Rock Central Dispatch Office.
Joseph D.This was the poorest experience with U-Haul I have ever had. I reserved the trailer after learning I needed to move my mother from her assisted living facility. The hours were represented to me that I could pick up as late as 5:45. I decided to pick up and load early and went to find the location closed. After calling I was told they had closed at noon. When calling U-Haul again I was informed that the clerk had closed early to attend a football game. Fortunately, they allowed me to complete the contract over the phone and take the trailer outside of the fence. I did not have the ability to rent any other needed items such as furniture pads to assist with the move. I had to purchase these at my expense someplace else.
garland B.Be more clear on return times and dates and where to drop off the vehicle on the gated property
FABIAN T.The lady we delt with was very nice
DONNA B.There needs to be someone there at the facility to open up at the posted time.
David H.Very accomodating and appreciative of our business.
JAN O.Everything was wonderful! The only complaint I have is there were no blankets available, I would have thought with a weeks notice, blankets could have been ordered. I had to use good comforters and personal blankets to protect my items. Other than that, very good experience.
LIANE M.Malia is so helpful and flexible am glad to have chosen the good life!
MAUREEN L. | First ImpressionsThis was not the location I requested and I didn't know where it was. I tried three other locations first - all of which were closed or inaccessable. I wasted most of my morning and a lot of gas trying to find a place to drop off trailer. I had to call customer service several times and was not happy at all with the drop off experience.
Kenneth W.The staff at the Good Life, Rock Creek Road location in Hot Springs was very knowledgeable and extremely pleasant to work with! Great experience.
GARY B.