Customer Reviews for The Good Life Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Good Life Storage

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Chris S. on

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Matthew Y. on

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Uhaul needs to come up with a system to be able to assist in lifting the tongue of the trailers to help in hooking up or unhooking from vehicle

Thomas B. on

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Jennifer R. on

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If you are going to rent big trailers, you should have people there to help connect them to the vehicle....the one we rented was too big for one person to lift. It had a connection that required someone strong to hook up. I, a 69 yr old woman, know a lot about hauling, but was not strong enough to do all of this and had a major incident on the highway. this should be fixed!!!!

Johanna L. on

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Love Leslie She was a big help thank you we really appreciate your help Sunday morning thank you very much ❤️

Lawrence L. on

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The most helpful agent I've encountered!

MICKEY M. on

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Moved in unit 41 on Saturday 4/13. I was pleased with unit

Ricky B. on

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No one there to help unload trailer. Third place I was sent to. Other issues I hope get resolved. Have used u haul all my life and this is the first bad experience.

Lee F. on

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Tom D. on

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I was suppose to pick it up at S&S Storage. They didn't have it. This place had it. The woman told me she had been trying to get someone to come clean it. The cab stunk like cigerettes and was full of dried mud. The box was filthy and full of broken glass. She did get someone to sweep the glass out so I could use it. This was not this locations fault. It was either S&S Storage or U-haul!

John Paul M. on

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Unfriendly personnel.

richard b. on

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Very friendly and helpful.

Bambi J. on

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I was unable to love Fuentes to family issues and hopefully can rent again from you guys soon!

WAVERLY W. on

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Friendly people. Clean. Room to move around.

Nancy K. on

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Personnel were friendly and helpful. Storage unit was clean and ready to move in. Disappointed the free month of storage was not available immediately at move in but would apply to the second month.

Robert L. on

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I dropped the trailer off at this location, but Uhaul said that wasn't the location I was directed to. I thought I had indicated my dropoff location to the pickup location.

PAUL G. on

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This storage facility is great.

THOMAS T. on

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It was a great experience overall

David F. on

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Tracy L. on

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Adam M. on

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WELDON G. on

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Glenn G. on

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They didn't honor the $50 on time deal, the staff was not trained and didn't even have a clue about their daily duties and they couldn't even use their own computer?

DeAngela R. on

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They where very nice and helpful and really work with me to bring the money I owe for gas the next day.

Ryan P. on

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J A M. on

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Vehicle was clean and low mileage. Having a storage facility also makes it super convienent for folks like us than can't get rid of anything. JAM

CHARLES B. on

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Phil F. on

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Trish R. on

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GEORGE W. on

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A+ operation

Ronald P. on

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kumar P. on

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RONALD R. on

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Kerri H. on

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The staff was very helpful with my rental. I had to pick up later than originally scheduled, and the staff made sure that my online reservation would not be cancelled while I took my child to the doctor. The equipment was there as promised, and the staff even helped hook it up and unhook it for me as I am not as good at backing a trailer. I would highly recommend this as your place to use for your Uhaul needs if they have the equipment you desire.

Michael A. on

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Edward S. on

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Everything was great - excellent service.

Randy R. on

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The interior truck box was dirty. The office recorded the fuel level at 9/16 tank, even though the fuel was below 1/2. The contract said "No Damage" even though the box had dents and scratches previously marked by a previous rental. PS. We rented this truck because the truck we reserved in Hot Springs Village was not available when promised and we had hired moving crew that were waiting!

Benny W. on

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Jennifer B. on

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MIKE O. on

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James D. on

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Donna M. on

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Donna M. on

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Kasondra H. on

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JERRY C. on

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KASONDRA H. on

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ALBERT B. on

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The original location, Westgate Security Storage in Hot Springs Village, AR didn't even have a truck that was CLOSE to what I needed - it was a 26' & we needed a 15'! We had to ask them to check other locations to see if a 15' was available. A 20' was at Good Life Storage. (BTW: I set up the rental Oct 7! I would definitely NOT recommend Westgate Security Storage!!!)

DONALD P. on

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Fast, efficient, & affordable. Quality customer service!uch appreciated!

lawrence B. on

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GLENDA K. on

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EDWARD S. on

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MATTHEW PAUL M. on

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THOMAS H. on

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Always a smile, helpful...overall a very pleasant experience.

MICHELLE W. on

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PHIL W. on

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Make sure the trucks are in working order! A tutorial of use of thr vehicle,window wipers that work would be nice,a credit card machine that works so we do not have to go to the Bank and pay Cash for our rental,a follow up call,competent employees WHO actually understand the problem you have when stuck on the side of a road and know how to give specific instruction to dispach. A company that recognizes their mistakes and re-emburses customers when they have a severe greivance!

THOMAS H. on

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BRIAN F. on

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BRIAN F. on

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DAVID S. on

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The ladies at this location made my drop off easier. My original drop off was 30 minutes away from my new home, which I would have had no way to return to my home, and no idea how to get there as I was in a new state. She phoned the original drop off location and made it happen. EXCELLENT customer service!

Joseph D. on

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I wanted a 6x12 unit but none could be located in the Hot Springs, AR area. The next morning I was driving on Albert Pike Road and saw an UHaul Location with three of them parked in his lot. I believe someone messed up in your Little Rock Central Dispatch Office.

garland B. on

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This was the poorest experience with U-Haul I have ever had. I reserved the trailer after learning I needed to move my mother from her assisted living facility. The hours were represented to me that I could pick up as late as 5:45. I decided to pick up and load early and went to find the location closed. After calling I was told they had closed at noon. When calling U-Haul again I was informed that the clerk had closed early to attend a football game. Fortunately, they allowed me to complete the contract over the phone and take the trailer outside of the fence. I did not have the ability to rent any other needed items such as furniture pads to assist with the move. I had to purchase these at my expense someplace else.

DOUGLAS M. on

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CONNIE B. on

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FABIAN T. on

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Be more clear on return times and dates and where to drop off the vehicle on the gated property

DONNA B. on

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The lady we delt with was very nice

Karen P. on

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KEvin M. on

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David H. on

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There needs to be someone there at the facility to open up at the posted time.

Carol O. on

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JAN O. on

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Very accomodating and appreciative of our business.

LIANE M. on

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Everything was wonderful! The only complaint I have is there were no blankets available, I would have thought with a weeks notice, blankets could have been ordered. I had to use good comforters and personal blankets to protect my items. Other than that, very good experience.

MAUREEN L. on

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Malia is so helpful and flexible am glad to have chosen the good life!

MARK G. on

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SHERRY F. on

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Kenneth W. on

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This was not the location I requested and I didn't know where it was. I tried three other locations first - all of which were closed or inaccessable. I wasted most of my morning and a lot of gas trying to find a place to drop off trailer. I had to call customer service several times and was not happy at all with the drop off experience.

RICK S. on

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GARY B. on

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The staff at the Good Life, Rock Creek Road location in Hot Springs was very knowledgeable and extremely pleasant to work with! Great experience.