Customer Reviews for The Original Door Store
(U-Haul Neighborhood Dealer)

72 reviews

1712 State Rte 104   Ontario, NY 14519
(Just past Rte 350 Ontario Center Rd)

(315) 791-4554

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 791-4554

1712 State Rte 104
Ontario, NY 14519
(Just past Rte 350 Ontario Center Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was a spur of the moment rental and it went incredibly smoothly. Couldn't ask for better service. Absolutely helped me in a pinch.

Anthony T. 
Rating:
5.0

Thanks

EGERIALAVERNE T. 
Rating:
5.0

The customer service at this location is top notch! I needed multiple rentals for a one-way move. The rep was extremely knowledgeable and helpful, especially when my rental included an auto transport. I would highly recommend using this location.

Michelle D. 
Rating:
5.0

Don't change a thing; this was my best U-Haul experience to date.

William E. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Location was fine. Pick up was very hard. Truck had no radio, or air conditioning. Very disappointed in the truck.

John V. 
Rating:
4.0

Closed trailer leaked. All contents wet on arrival.

STEPHANIE H. 
Rating:
3.0

Pickup location was change now instead of driving 10 min to pickup I drove 40 min away better location pickup especially when made reservation 3weeks ahead

John B. 
Rating:
5.0

This was a very easy process, online reservation, did the fast check in by uploading my information and drivers license. The clerk at the shop was very relaxed and explained everything. I was VERY happy with how the day went!

James M. 
Rating:
4.0

Customer did not leave a comment.

Cynthia T. 
Rating:
4.0

Customer did not leave a comment.

TINAR G. 
Rating:
4.0

A larger sign out by the road. We drove past the first time.

BARBARALYNNE D. 
Rating:
5.0

Customer did not leave a comment.

Madeline N. 
Rating:
1.0

Not switch pick up location n not tell anyone and then being told “that's on you” from customer service. The place i was sent to was way better but won't be using uhaul again. Will consider Penske even if it costs more.

SEANTHOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Michele J. 
Rating:
5.0

The employee there was excellent and very helpful with getting the trailer hitched and ready to go. Thank you!

James M. 
Rating:
3.0

No one was ever there. Tried to complete the checkin on line, that didn't work. I called the door doctor the day before telling him I would be dropping the truck off at 8 am in the morning. Followed the instructions on line on where to park.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Waiting on hold with your 800 customer service number for over 45 min was pretty aggravating to say the least.

Brett P. 
Rating:
4.0

Trailer was there and the person responsible for the pick-up was very helpful.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

ERIC E. 
Rating:
2.0

The 6x12 trailer was not clean inside when I picked it up. Also I reserved a 5x8 sized trailer and uhaul did not have any of those available within a 50 mile radius and neglected to inform me until the day before pick up.

Dillon G. 
Rating:
5.0

You all have gone above and beyond my expectations!!! Very pleased and the cost was surprisingly reasonable. Thank you for awesome customer service

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Russell A. 
Rating:
5.0

Customer did not leave a comment.

brittny P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

Had to jump through a bunch of hoops to do the virtual pick up. Had to wait an extra hour and a half whilst less than 10 feet from the vehicle while the u haul system rebooted. Customer service was poor and did not offer any discount for the delay, what if it was an emergency. Will not be recommending.

Max R. 
Rating:
5.0

I needed a pickup truck to haul my boat and it was ready to go as promised. I also needed it longer than I thought and that wasn't a problem either. Very happy, will be going back. Trevor was easy to work with.

Peter S. 
Rating:
3.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Very friendly got me in and out fast. I will definitely be a return customer

Donald A. 
Rating:
1.0

I was not knowingly told I was being charged for 4 extra days. I was told by U-Haul when I ordered the truck and trailer unit that they were giving me 4 extra days included in the rental. I have called my credit card company, Bank of America to dispute the charge and NOT TO PAY IT. The charge is disputed.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Excellent service from Trevor!

Victoria C. 
Rating:
5.0

Trevor was a joy to work with. Very professional and courteous! He made our experience so easy!

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Need more leg room in the cab

Don P. 
Rating:
5.0

Customer did not leave a comment.

jesse V. 
Rating:
3.0

Make sure that customers know what is entailed in the processes to get and return trucks before hand on your site so they dont have a clue as to how long takes and for some it may not be so easy to understand. Truck was also tucked between a trailer and someone's boat and had another truck and connected trailer almost to close to get out of the parking spot, but I put it right back where it was when I was done.

Moneletto E. 
Rating:
5.0

Great courteous service.

Paula P. 
Rating:
3.0

The man who checked me in was very nice and helpful.

April T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
3.0

The vehicle was clean however the windshield wipers were really bad and the brakes were really loud so we assumed they're going bad. Half way through my moving the ABS light turned on so I checked the brake fluid and visually inspected the brakes and ABS sensor locations and everything apperead okay. It was a little concerning having brake issues with that large of a vehicle containing the majority of my possessions.

Brenn S. 
Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

it was awesome they had a brand new truck for me to rent, and i reserved it right from my smart phone.

Trevor L. 
Rating:
5.0

Private location, we didn't reserve early in the week, but all worked out. He even switched my hitch to proper "setting" for improved towing. Thank you!!!

ALISON W. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Car hauler was expensive

Thomas V. 
Rating:
2.0

Don't guarantee a teuck will be available, then call the day before and say it isnt. And even though rhey tried to make it right, i was still charged the same amount for a smaller truck and trailer. No credit/discount to say "im sorry".

Jamie K. 
Rating:
3.0

High demand weekend unfortunately pushed me to a not-so-convenient location, but not too bad overall.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Nick G. 
Rating:
5.0

Customer did not leave a comment.

jason Z. 
Rating:
3.0

The office was closed so we used the mobile app for drop off and it worked quite well.

Edward S. 
Rating:
5.0

All good... positive experience. Hi

glenn P. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
4.0

The only difficulty I had was finding the location. Once I figured out where they were at, the service was quick and friendly. I was very pleased with the whole experience.

Laurence M. 
Rating:
5.0

Customer did not leave a comment.

Maritza M. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
4.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Trevor L. 
Rating:
3.0

Customer did not leave a comment.

Kathy W. 
Rating:
1.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
No reviews have been submitted for this location.

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