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AMY H.
Customer Reviews for The Rustic Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure, they helped and worked great with me. I am very happy with their service. Thanks Ray
RAYMOND K.I didn't see any personal. I called them and never did get ahold of anyone. I would not recommend This drop off location.
REBECCA D.The Lady whom I interacted with was very kind, helpful, informative and knowledgeable.
Jennifer S.Excellent
DONALD L.Very satisfied
Gregory W.Easy check out very friendly staff
Alex M.Dropped off after hrs with no one around. Took them 2 days to check in the tow dolly. Was charged an extra day. Had to call u-haul 800# to get reimbursed.
JAMES D.Fantastic service! Fast and friendly.
Timothy W.The people are great.
RONNIE B.5 star! The Rustic Barn still goes over the top with the small town hospitality making me really not wanting to go to any other U-Haul anymore!
Raymond O.They went above and beyond. Took the time to flip the hitch so my car would pull the trailer even better before we had a 5hr trip.
charles M.Super easy return with great customer service and a great location!
charles M.I can't believe how helpful they were to us! Honest and kind! Love these people!
Shelli P.Rustic barn treated me really well
Justin D.Drove a little rough. But it was fine
Shonna S.Have someone at the drop off location answer their phone.
JD G.Not sure how this works but they are closed on sunday and mondays so you have to do everything by phone. Then you have to watch because they dont close out the rental on thwir end which can cause headaches. So if you have an issue or dont know where to drop the trailer cam cause problems.
Donald W.No improvement necessary in my book. Friendly people, outstanding service, and actually enjoyed sitting and bs'ing with them! I'll be using them in the future when I need a truck or trailer!
Christopher G.This location was very friendly and helpful. I would recommend it to anyone. This would be the second time we have used this location. Thank you for your awesome service.
Laura S.yes very nice people
Rob C.Nobody has ever been there when I drop off a unit. But otherwise, their lot and building look nice from the outside.
JD G.When I spoke to Brenda at The Rustic Barn about renting the truck on Sunday she told me that they were not open on Sunday but if I would get the truck that day on Saturday she would not charge me for 2 days. She would only charge me for Sunday. I was charged for both days and I am very unhappy about that. It was not in my budget to pay for 2 days. I only used it for 4 hours on Sunday and took it back. I didn't use it at all on Saturday because our plans were to move on Sunday. I was told I would not be charged for 2 days but I was.
Glenda H.Keep up the good work.
Sheila F.Very nice people. The staff make a good team and were fast getting me checked out. I wouldn't change a thing. Thank you.
Michael J.It was fantastic nice people and nice truck?
Kevin S.Very professional and friendly. Had a very good experience. Keep up the good work.
GARY D.The Rustic Barn is a great small town location that is very helpful/friendly. I would highly recommend reserving your Uhaul from them!
Justan H.Nice riding. Good A/C
Kelly W.No help with disconnect. Help was disinterested.
tom V.Brenda at rustic barn was very professional and polite would recommend this location to anyone who needs a uhaul
Dustin L.Nothing cause I can't even think of anything
Zachory N.