Complete disaster picking it up..no one there, key was not in the lockbox, after calling the number in the door some guy shows up and says â€œhey boss manâ€ goes into the shack and gets the key..Steven K.
Customer Reviews for The Simply Brand Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Matthew B.
Check the tire pressure. One of the tires needed 'a lot' of air. Count the blankets under contract. We ordered 12 and got 6.Clifford L.
Customer did not leave a comment.Brenda W.
Customer did not leave a comment.Lloyd W.
Have the rental vehicle filled up with gas before giving it outVincent R.
Make it cheaper!Sharlin P.
Customer did not leave a comment.Mitchel P.
Truck was higher milage and did not run as well as 26' uhauls I've driven previously, no dollys provided, needed to make multiple calls to reach dealer on pickup and drop-off. Gate to the lot closed on drop off with no instructions of where to leave the truck.bradley F.
Customer did not leave a comment.Antoinette H.
Customer did not leave a comment.Peter L.
To the people in the UHaul call centre, you should stop lying to loyal customers by telling them the truck you reserved in the town you are moving is no longer available but somehow I drive by that truck parked at the rental location I reserved originally at 10am in the morning and then again at 2pm in the afternoon. Still in the same spot at the original place I reserved a truck but somehow I had to pickup a truck 20km away from that location and spend more money on fuel and more mileage. Thanks for a great experience Uhaul. FYI this has nothing to do with the pickup place at the mini self storage facility were I got the truck, she was very helpful and pleasant to deal with. This has to deal with the issue at the Uhaul call centre and giving me wrong information and making me pay more for fuel and mileage. Definitely won't be serving me in the future to come. Have a great day!Jake H.
Customer did not leave a comment.Lucio P.
Truck had a bad smell. Truck only had 1/8 of gas , not good when the nearest gas station is 5km away. Not happy about travelling 40km from home to pickup truck,DAVID W.
Customer did not leave a comment.Don M.
We needed to scan a barcode on the building to drop off but the building was 100 meters behind a locked gate. Needed to call customer service.Jesse L.
It was great. Pick up was easy and the truck was great!annette H.
This location has been the best location I have had to deal with thank you very muchScott G.
The location was great. My complaint is about your email headings. Please add "UHAUL" to your email heading of "SERVICE" to make your communications easier to find in a long list of emails.Bernard W.
Customer did not leave a comment.Suzanne S.
Customer did not leave a comment.dmytro K.
Customer did not leave a comment.Sandra L.
Ensure the van is full of gas. I got the van with 45 miles until empty, so I spent more on fuel than I should have to ensure I had enough to complete my trip.WILLIAM H.
Good friendly servicepeter L.
Quick easy in and out. Very pleasant owner to deal with. I will use this location again.PETER M.
Fantastic service!ANDREWR G.
Customer did not leave a comment.ANDRE C.
Customer did not leave a comment.BRIEN M.
Customer did not leave a comment.MAUREEN V.
Customer did not leave a comment.NICHOLASJAMES E.
Customer did not leave a comment.ARKADY B.
No staff on site. Sign on the door indicated to call a certain number for help, no response after multiple attemptsKimberly D.
Customer did not leave a comment.PHILIP H.
I understand that not all locations provide all services. The U-Haul web site should NOT allow me to add services that are not available at the given location e.g., moving blankets.Leo C.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.DWAYNE P.
Service great. But, the Trailer I rented wasn't fully functional. Wiring to car didn't work, had to use mine. No rear right taillights. And trailer was mildly dirty.TYLER F.
Easy pick up, easy drop off, great experienceShannon L.
Customer did not leave a comment.Julie K.
Customer did not leave a comment.Gregory G.
thank you.Paul S.
Thanks for the help. Your ability to operate this remotely was well done. And you were very helpful and cheerful on the phone and by text.James S.