Customer Reviews for Thompson Automotive
(U-Haul Neighborhood Dealer)

121 reviews

3450 Scott Dr Ste B   Columbus, IN 47201

(812) 669-0591

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(812) 669-0591

3450 Scott Dr Ste B
Columbus, IN 47201

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: 8:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Not the least bit helpful. Big time attitude. This person isn't meant to be in customer service.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Melinda K. 
Rating:
1.0

Have people there to help customer, paid for a dolly there was no dolly in truck. Sign in and getting key out of lock box etc…

Jose N. 
Rating:
5.0

The Uhaul experience at 3450 Scott Drive, Columbus was far above my experience in Seymour the day before. It took only 20 minutes compared to 4 hours and still did not get a truck while waiting in a downpour of rain and using the 24/7 service.

John J. 
Rating:
2.0

The location is an auto shop, which is perfectly fine for me. The truck had clearly been cleaned and the u-haul employee was incredibly nice and helpful.

Malorie F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Manjunath N. 
Rating:
5.0

The pony tail got messed up and we bought one to replace it but the gentleman at the counter said they replace them so return it and get our money back

Karen S. 
Rating:
5.0

Clean inside windows. Besides that all good. Friendly staff.

Glenn M. 
Rating:
3.0

They took out more money and can't tell me why

Champagne L. 
Rating:
1.0

I initially did phone check in. I had to go into the facility to get them to move a 26ft truck that was blocking several rental trucks as well as mine. While waiting on the approval online, the very young girl said I can finish you in here. She did but in doing so, I didn't notice til after I was gone, she not only tried to change the price but the location drop off as well. I returned it to the original drop off and the computer had original drop off and price even though my account said differently. The staff at drop off wasn't very friendly and kept talking to others while I was explaining what happened. Ia very glad I am Done with needing to move anything and do not plan on using this service again due to these issues.

JOSEPH B. 
Rating:
5.0

All was perfect, fast process to get the u haul

Cesar G. 
Rating:
5.0

Moving is always a hassle and Murphy's law was fully in effect. The Uhaul rep was gracious and understanding.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

shirley J. 
Rating:
5.0

Customer did not leave a comment.

Tracey A. 
Rating:
1.0

very rude and very bad customer service

Joseph T. 
Rating:
5.0

Smooth pickup of trailer

David F. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
3.0

Recently I rented a uhaul under reservation number 27704111. While driving on the highway a squeaking started, and we pulled over , checked everything and called u haul customer assistance and got a response after 2.5 hrs. We drove the vehicle slowly to destination at a low speed , but it was a freighting experience. We should have reached morning , but due to this we reached late evening and unloaded the truck. The uhaul complaint request number is 2317374. Please service the vehicle before renting it to next family , i put a note in the returning store and in the uhaul return process through the app. The store person said my manager could give you a compensation , but my only thing here is the next family should not have any issues.

Muthuveerappan N. 
Rating:
5.0

I was charged $20.00 for gas even though I added $15.00 of gas just before I returned the truck to bring it up to the level it was when I got it. I got the truck with the tank 3/8 full and returned it with 3/8. I shouldn't have been charged. Other than that I was very pleased with the employees and the quality of the truck.

William S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
4.0

Customer did not leave a comment.

DESHAWN H. 
Rating:
5.0

Called last minute. Setup and on my way in just a few minutes.

John O. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
3.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer service is top notch. I chose this location because of a previous experience. I will use this location in the future when need arises.

FRANCIS C. 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

Customer did not leave a comment.

Weston S. 
Rating:
5.0

Nothing, this experience was great. Very friendly person to assist me. I would most definitely recommend this location to anyone.

FRANCIS C. 
Rating:
3.0

One guy who knew about rentals, who was out at the time, but it's a small town so as long as the other guy was able to reach him by phone for drop-off instructions, it all worked out. Glad i was not picking up a rental here, though.

robbert K. 
Rating:
2.0

Truck was dirty inside and out side

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

It was a great experience. Not much to improve on.

Craig B. 
Rating:
5.0

The lock to get the keys in the self-pick up option was a little hard to open. I would show directions on how to open the lock if possible.

Erika J. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Very nice people and location.

Kenneth K. 
Rating:
1.0

Customer did not leave a comment.

CATHERINE H. 
Rating:
5.0

Friendly staff & well-maintained box truck! Moving made simple and affordable!

Kelsey H. 
Rating:
5.0

Customer did not leave a comment.

Srinivas B. 
Rating:
5.0

Customer did not leave a comment.

Zorina R. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Nothing. I had a great experience. Truck was ready when I arrived. I was in and out in a few minutes. Return was easy. Whole process was effortless.

Douglas C. 
Rating:
4.0

Customer did not leave a comment.

Christie B. 
Rating:
5.0

Customer did not leave a comment.

Bryon R. 
Rating:
4.0

Customer did not leave a comment.

RANDALL M. 
Rating:
4.0

The location and equipment and courtousy afforded me at the location were all excellent. The misinformation regarding pick-up location was deplorable. When I discovered that the location designated for pickup after making a reservation two weeks previously would not receive the truck the next morning, I called your customer service number and waited on hold for 42 minutes before someone answered. After again being placed on hold for a regional coordinator, I was informed that the truck would not be available at the location previously designated by the reservation email. It would be available in another city and that I would have been informed "before business hours closed". It was 6 PM .....my reservation was for 9 AM the next morning. I have probably rented U-haul trucks 25 times over my many years of moving children, etc. Never before has securing accurate information about a reservation been more frustrating.

Harold W. 
Rating:
5.0

The guy who rentaled our things was very kind and even went put of his way to fix a small issue for us to get us on our way ❤

Holly W. 
Rating:
5.0

The guy who aten me he was so nice

Norma G. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
3.0

Took 45 minutes to finally get process going with the phone checkin. I didn't have the app and finally downloaded that and was able to complete checkin process. Even though I had my location turned on, it still wasn't recognizing where I was and would not continue. We wasted a lot of time figuring this out. I tried calling U-Haul and was on hold for a while as well.

Greg D. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
4.0

As usual everything was great Thank you

Charles C. 
Rating:
5.0

Only issue I had was finding the Office Door. This is petty, which shows how satisfied I was with your service.

Doug C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The equipment provided was first class

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
1.0

The trucks sir needed charged. And it only had a qt tank of gas. And the place put it had 3 qt tank of gas.. so they charged me and there is nothing i can do. Cuz it there word against mine. My wufe didnt think to check gas right when she got in . So no i would jot tell anyone to go to this one

sarah A. 
Rating:
4.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

The 5x8 trailer is extremely easy to pull. Loading is close to the ground and easy. The trail was clean. This location is easy to deal with.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

J Renee B. 
Rating:
5.0

All good.

WILLIAM DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

The U-Haul rep was friendly and helpful so no problems there! However, I'd pre-paid and filled in/provided all the necessary documentation so I was a bit surprised that there had to be more interaction than just picking up the key. Overall, it was an OK experience and the rep made it pleasant and easy but it wasn't exactly what I expected.

Christopher N. 
Rating:
5.0

Website had a glitch and I could not get through the process to pick up the truck. I went inside the building and received absolutely stellar service from the staff at Thompson Automotive! Kudos to them for a job well done, and thank you.

Roger H. 
Rating:
5.0

Both times from this location when I reserved a uhaul , I picked up the uhaul later then I had reserved it. So i had reserved it for 10am didn't pick it up to 1045 but I had to return it the next day at 10am so I didn't get a full 24 hours. This is the only location that does that. All the others put your 24hrs from the time you pick it up.

Abbie W. 
Rating:
5.0

Customer did not leave a comment.

Alec J. 
Rating:
5.0

Just provide the same friendly service you did for us.

anthony C. 
Rating:
3.0

Customer did not leave a comment.

DAKOTA T. 
Rating:
5.0

Customer did not leave a comment.

Eugenio M. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Brandon A. 
Rating:
3.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

The gentleman that help me was very nice and kind.

James T. 
Rating:
4.0

Not a lot. Very dependable. Came back a second time due to the personal.

Jackie S. 
Rating:
5.0

there was no washer fluid in the tank is the only issue since it is winter and you use it more.

ty J. 
Rating:
3.0

I noticed the rear passenger's side tire was damaged at pickup. This is something that should have been discovered if the the u-haul was inspected after the previous rental. The truck was adequately clean on the inside. The tire is why I stated NO for the vehicle being well maintained

alec J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The app was a bit confusing at first, but once I got going, it was faster than the last time I rented a uhaul(4.5 yrs ago) when the checking procedure took a long time. Even though I used the app, a gentleman was outside and asked if I needed any assistance! Both the app and the customer service made my experience very smooth and as enjoyable as moving a family member can be( lol. )

Catherine T. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
3.0

Customer did not leave a comment.

Jacquelyn D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

The computer systems were slow which caused the checkout process to take a long time. This seems to be a Uhaul issue as it seems common with all other Uhaul locations that ive used in the last 2 years.

David O. 
Rating:
5.0

My family members who were meant to help me move kept changing the times they wanted to show up. The gentleman there was beyond kind and understanding and helped me reschedule the truck. I am beyond thankful for that kindness during a very difficult time.

SARA M. 
Rating:
5.0

Customer did not leave a comment.

Juan F. 
Rating:
5.0

I would like to suggest to maintain the equipment exterior in better shape. It was a lot of scratches which is confusing me to count them one by one and make sure that all marked with “x” label . But the renal agent at the store help me too much and find the all marks which is let me fell ok that I will not pay for the others damage . I appreciate that for him .otherwise I love the cellphone app with self check in and out and the store agent is so friendly and helpful.

Sam R. 
Rating:
5.0

Customer did not leave a comment.

mayur M. 
Rating:
5.0

Customer did not leave a comment.

Brandy W. 
No reviews have been submitted for this location.

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