Customer Reviews for Thompsons Service Center
(U-Haul Neighborhood Dealer)

46 reviews

554 E Lexington Ave   Danville, KY 40422

(859) 439-4306

Location Hours

  • Mon-Fri: 10:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/26/2022 - 6/30/2022: Closed

Services at this Location:

Contact Us

(859) 439-4306

554 E Lexington Ave
Danville, KY 40422

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/26/2022 - 6/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

YVONNE G. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Joan A. 
Rating:
3.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Wasn't aware that the gas needed to be put back in the tank. Wasn't told that till finalizing the truck return but other than that miss information it's perfect

jeanenna B. 
Rating:
1.0

No one ever showed up at drop off location for 2 days to return my rental! so I called UHAUL to report it they told me it was all set and I would not be charged for the extra days rental WRONG!!!! I get my statement and no SUPRISE I get charged for extra day rental. Just more of the LIES AND DECEPTION THAT UHAUL IS FAMOUS FOR! All I can tell future customers is DON'T DO IT!!!!!!!

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Rhea P. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY L. 
Rating:
5.0

Customer did not leave a comment.

john O. 
Rating:
5.0

Customer did not leave a comment.

Mona J. 
Rating:
5.0

Y'all are awesome I will come back thank y'all again!! 😊

MELISSA D. 
Rating:
4.0

Customer did not leave a comment.

john O. 
Rating:
5.0

Customer did not leave a comment.

Allanea B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

very efficient and friendly service

DOUGLAS M. 
Rating:
4.0

I rented with a pickup location in Nicholasville, a couple miles from my house. Uhaul moved the pickup location all the way to Danville. That was a problem!!

David C. 
Rating:
5.0

Customer did not leave a comment.

JANICE C. 
Rating:
4.0

Very accessible and easy to find everything.

Joshua W. 
Rating:
3.0

Customer did not leave a comment.

MIKI S. 
Rating:
5.0

Customer did not leave a comment.

ANN R. 
Rating:
3.0

While it was an older facility with the trailers at an offsite location, the staff was amazing. They were super helpful, always courteous and respectful and attentive to ever question and need.

FARON O. 
Rating:
5.0

Customer did not leave a comment.

Valery M. 
Rating:
4.0

The battery was dead and was frustrating to deal with on a stressful already day

Haylee B. 
Rating:
1.0

Could not find keys for truck i rented. Wasted an hour of my time very disorganized and would not recommend this location at all as they had no clue what they were doing

KERRI LYNN T. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
4.0

Customer did not leave a comment.

Sheila B. 
Rating:
4.0

Customer did not leave a comment.

kathy M. 
Rating:
4.0

Customer did not leave a comment.

kathy M. 
Rating:
4.0

This location was great, but my reservation was totally screwed up by Uhaul corporate. I had a terrible experience with Uhaul corporate.

Marla Z. 
Rating:
3.0

Very nice staff, but no one was wearing masks.

Sarah A. 
Rating:
1.0

Trash in the truck Gas was not where they said it waste

SHAUN A. 
Rating:
5.0

Good service, helpful staff. Thank you!

William D. 
Rating:
5.0

Excellent serviy

chuck S. 
Rating:
3.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

people were very helpful

donnie S. 
Rating:
1.0

I had to clean the truck before I could even use it and then had to clean it again when I was done bc I would have got charged for not cleaning it. And I asked for a dolly and it was not in the truck when I pulled up to my house. I got charged 80 dollars for having it less then 24 hours and 14.70 for no reason and I am negitive in my bank account bc of it.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
4.0

Customer did not leave a comment.

Kelley G. 
Rating:
3.0

Customer did not leave a comment.

LINDSAY H. 
Rating:
3.0

Availability correct info on cost. 44$ rental unless you drop somewhere else then it's double is horse shit.

James G. 
Rating:
5.0

Great service!

John R. 
Rating:
5.0

Customer did not leave a comment.

Marshall W. 
No reviews have been submitted for this location.

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