Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend that you do not provide Uhauls there anymore. It took too long to do the paperwork. No one walked out to the trailer with me and it was not close to the rental office. I wasn't sure if I could lift the tongue by myself. There was a flat tire on the trailer. Huge waste of my time
Once again great customer service!!! She tried to get us checked in however your system was a hot mess!! Had to call someone else to try and get us checked in and that person was no help to her and just said you have to use your app or phone instead of helping her to help us and that's not right!! She was amazing and should recognized for her customer service!!!!! FIX YOUR SYSTEM!!!!
Gentleman that helped us with our rental was very patient and polite, but the equipment we had reserved to go with the truck was missing. He took it off our bill and helped us get it from another location free of charge, but it added extra time. Also, I would not recommend renting from this location when they are not open. We had a very hard time with the pick up by phone option, luckily the gentleman was able to help us over the phone or we would have been out of luck.
