Put gas back into the uhaul upon return gets an invoice days later saying I owe $48 MORE for fuel charges went to the place to talk to someone the door was locked called the number was told i would get another call back which i never receivedJAVIREA B.
Customer Reviews for Tiger Town Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tammy H. | Overall Experience
Customer did not leave a comment.Edward H. | Overall Experience
Great facility and convenient location. On site personnel have always been friendly and get back to you in a reasonable time frame,Todd C. | Overall Experience
Customer did not leave a comment.Gregory J.
Customer did not leave a comment.Zina M. | Overall Experience
Customer did not leave a comment.Stephanie M.
Have more than 1 vehicle. I had to wait 15 minutes after my scheduled time for this people( the couple that rented the uhaul before me) to bring the uhaul back.Listasha A.
My truck had broken glass and floor dry in the back. I had to sweep the entire truck before I could load it. I had reserved moving blankets and they didn't have the amount I had requested. I reached out to UHaul and they said â€œsorry about your truckâ€.Melissa H.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.lori L.
Checking in took 10 minutes even though i reserved online. Was also overcharged for a service i did not ask for...Kevin H.
The truck was dirty all over..what happened to covid protocol..the dash had dirt for days the steering it was awful..other than that it was ok but these trucks need to be cleaned and these locations are nit cleaning them bc I rent fairly often from 1301 opelika rd Auburn Al and the vans be the same way and never is functioning properlyMONICA N.
The location was great but the online process to reserve has LOTS of kinks!!! I waited twice on the phone to work out picking up my key from the lock box, and still I was not able to. Once I waited half an hour. The online and phone portion was not good service, but the location was wonderful!Sara S.
Customer did not leave a comment.Chen L.
Customer did not leave a comment.JANITA B.
Customer did not leave a comment.Joel J. | Overall Experience
I knew i was not going to arrive until after closing. I called and Gayle said she would waitâ€¦.and she did! She also ensureD I got a refund for equipment I didnt use.PHILIP C.
Customer did not leave a comment.Rebecca J.
Customer did not leave a comment.ANDREA E.
Customer did not leave a comment.Patricia B. | Overall Experience
The staff at Tiger Town Storage could not have been more helpful. Great location, excellent experience.Frederick B.
Great experience. Great service staff.Lori M. | Overall Experience
Customer did not leave a comment.Kerrie W.
Nothing! Service Was Awesome!Lekita B.
Customer did not leave a comment.David M.
Facilities very clean and personnel very friendly.Patricia H.
Your facility was perfect for what i needed. It was always clean and good temp control. Access was easy and such a good location. Thank you for your service!Kimberley N. | Overall Experience
Customer did not leave a comment.Krystal S. | Overall Experience
Customer did not leave a comment.Ayanna T. | Overall Experience
Customer did not leave a comment.Tessie S. | Overall Experience
Customer did not leave a comment.Lori C. | Overall Experience
Customer did not leave a comment.Richard S. | Overall Experience
Great staff great facilityTenia W. | Overall Experience
Customer did not leave a comment.Katy S.
Customer did not leave a comment.Angie J. | Overall Experience
This location was far away from our departure point and was a major inconvenience to access. There were 2 other Uhaul locations close to our departure point and we were switched to this other location at the last minute. Cost us more time and money in our move.Scott H.
The staff were very accommodating, friendly and professional. I had no problems moving into and out of my storage.Shayna H. | Overall Experience
Customer did not leave a comment.Cynthia Z.
Had to drive truck with check engine light on, beat up bumper, and muffler was hanging 5 inches above the ground.William S.
My name is Dustin. Not Justin thank you.Justin G. | Overall Experience
10' box van needs cruise control. It's 2021, come on.THOMAS K.
First time using a storage facility and was a delightful experience!Jamie M. | Overall Experience
Regina was great !! I never had a problem from first day to last day. I would highly recommend. The only thing that I saw was a problem is there should be carts that could be used to move heavy things in and out. Especially since the doors are small openings at the back of the building.Diane H. | Overall Experience
the isles between the buildings are too narrow and I had rodent issuesWARREN R. | Overall Experience
The staff was amazing and always available to answer any questions. Very friendly.Ashley H. | Overall Experience
10 in every categoryKatrina M. | Overall Experience
This storage facility was a very good place to store my stuff for a couple of months. It was very clean and very secure. I will be coming back to use this place when the time comes.Andrew G. | Overall Experience
Customer did not leave a comment.Kate S. | Overall Experience
Customer did not leave a comment.Heather S. | Overall Experience
Young girl at the front was always pleasant. I did not see any cameras around the building, so that would be my only feedback.Michael M. | Overall Experience
Customer did not leave a comment.Milton H.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.WENDY S.
Customer did not leave a comment.JESSICA D.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Jack B.
Customer did not leave a comment.Douglas P.
Customer did not leave a comment.James H.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Phil P.
The rental was dirty all over... spilled drinks in cup holders, dirt, etc.Alex T.
Good FolksMarshall H.
Unable to complete location services. UHaul rep on phone was very courteous and helpful. Not sure how I exceeded mileage but will not make issue over 17 cents although charged to card.Leonard H.
The Uhaul had a leak and should not have been rented out in the condition it was. They also did not have enough moving blankets that I ordered. I had things get damaged in the uhaul due to the leak.John S.
PullEd the truck in, locked it , dropped keys in night box and out the door. Thanks againPatrick P.
Maintain excellent customer service!Audra P.
Customer did not leave a comment.VALERIE P.
Excellent customer serviceshari M.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Megan L.
Customer did not leave a comment.David H.
Find a way to hook that dolly/hand truck down so that it doesn't bump all over. Other than that...service was outstanding and they made everything quite easy.Nancy R.
No improvements needed, I was in and out.saundra W.
It was in great condition... thank you!Gretchen M.
Customer did not leave a comment.Laura A.
Only thing I can think of is cut back on the milage rateMarlon V.
Customer did not leave a comment.edwin H.
I've accessed my unit one time since then and everything went well. It required a modification to some trim that was preventing the door from sliding all the way up, the mod seems to be working well.Ernest R. | Reservation
Tiger Town Storage is great to work with, they make the process of obtaining storage space very easy, and their facility is great!David H. | Reservation
Customer did not leave a comment.David L.
Customer did not leave a comment.John W.
Very attentive and yet professional thank youjesse G.
The folks were nice and very accommodating. Clean, convenient storage facility.Teresa C. | Reservation
Great storage facility (I am a client) and Jay (manager) is a rockstar!Jeffrey E.
Everything was great the space was enoughMilik D. | Reservation
This is my second time using this storage facility and each time check in was quick and easy. Didn't like that I was charged for a lock even though I already had one. I wish I could get my money back.Ariana B. | Reservation
This is a great place and affordableWillie J. | Reservation
Customer did not leave a comment.Latasha M.
Customer did not leave a comment.Jack S.
Very nice and efficient service.Gwen C. | Reservation
Customer did not leave a comment.Keith G.
My experience with this storage was great. The staff was excellent. Always very helpful and friendly. If needed would definitely use again.Lisa B. | Overall Experience
Do not allow appointments to be made before rental establishment opens for business.Jesse M.
Customer did not leave a comment.Tonya D.
Jay was very helpful and accommodating in reserving a storage unit and I will always use and recommend this facility when in need of storage in the Auburn area.Eddie H. | Reservation
Great place.Latille R. | Overall Experience
Associate Jay was very helpful and the storage unit was swept and clean when I arrived. No issues with the service or the unit. I am very pleased with everything! Will highly recommend the facility!Lindi H. | Reservation
When I rent locally, I use this location.Jack S.
Customer did not leave a comment.Stacy A.
Excellent storage facility and excellent customer service. If storage is needed again, Tiger Town Storage will be our storage facility of choice!lisa e. | Overall Experience
I had my unit there for well over a year and never had any problems at all. Staff is super nice and willing to help.AUSTIN D. | Overall Experience
Very friendly atmosphere management excellent would go back in a minuteMarianne D. | Overall Experience
Customer did not leave a comment.David H.
Customer did not leave a comment.Christopher H.
Easy to rent and easy to check out when done!bobby w. | Overall Experience
Customer did not leave a comment.mike R.
This was a very convenient location with 24/7 access with code which was very helpful. It was a little hard with a bigger truck getting in and out because the turn areas where not very wide.STEPHEN B. | Overall Experience
Wonderful place! Convenient and reasonable. Jay was very helpful. Thanks for providing Opelika with a great business to serve our residents, newcomers and college students.Janet S. | Overall Experience
Outstanding!LISA R. | Overall Experience
I would have selected excellent, but the gate was broken a lot. (The building was always secure.) The onsite staff were VERY helpful and accommodating.JONATHAN S. | Overall Experience
Very clean and well maintained propertyJill P. | Overall Experience
There were no hassles and was a very pleasant experience. The young man working was very professional. Great experience!Raymond H.
no improvements; great location!Ries K.
Had the storage unit for less than two months in between homes. There was no food in our storage unit but one of our boxes (near roll-up door) was infested with rats. Unfortunate and disgusting.Adam C. | Overall Experience
Tiger Town storage is great! We liked every thing about it. We had a smooth transition both coming in and moving out. We felt that our things were safe and secure while they were there.REGINA S. | Overall Experience
Thanks for making our move a little easier!Kalee C. | Overall Experience
Customer did not leave a comment.Heather G.
I had a great experience at this facility. The manager was extremely helpful in both using the storage facility and working with Uhaul. I would definitely recommend this facility over others.JENNIFER Z. | Overall Experience
Customer did not leave a comment.PHALA P.
Customer did not leave a comment.xin A.
Easy access. Guy on premises is extremely nice and helpfulNICOLE J. | Reservation
New facility and very clean. Attendant was friendly and helpful. Will use again if I need a storage facility.Don H. | Reservation
Customer did not leave a comment.Jay R.
Customer did not leave a comment.Jack S.
Closed when I dropped off the trailer.Jessica F.
The employees at this location were very accommodating, kind, and helpful. However, they selected (allowed me to select) a drop-off location that was unable to receive the truck that I had rented. This led to a great deal of confusion, trouble, and ultimately unforeseen costs for me at the end of my trip.Samantha M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Jack S.
The only thing that I didn't like was the time it took to check out the U-Haul equipment, I have rented in the past and every time I come in they have to reenter my information which takes a lot of time.Tony R.
Customer did not leave a comment.Todd P.
Customer did not leave a comment.Jacob S.
truck had dog hair all in the cab, had to vacuum it out before i could leave.Lee D.
Customer did not leave a comment.frederick W.
service was greatrod B.
Customer did not leave a comment.Bobby E.
Customer did not leave a comment.Jamie K.
Have more sizes of trucks available.Shannon M.
Truck was not the best, needs some work.shook all the wayAllen K.
Customer did not leave a comment.Landry B.
Customer did not leave a comment.Patrick R.
The storage area is nice but a little hard to drive a big vechicle to get to my storage room because you need to make tight turns. So you end up doing a lot of stopping and backing up to move inside.STEPHEN B. | First Impressions
Customer did not leave a comment.Wayne G.
I contacted this location several days early to secure a reservation. In normal U-Haul fashion, the web interface was down making it impossible to get information or reservations. Though this is of no fault to the courteous agent at this particular location, it is characteristic of the problems that come from dealing with U-Haul.MICHAEL E.
It was great & the treatment from both locations was fair!nell J.
Jay was very informative, and he was extremely patient. It was abundantly clear that he cares about his customers. Thank you, Jay!Melissa L.
Customer did not leave a comment.shane H.
All was very good. The experience was very positive. Our customer service agent was very helpful and friendly.Privacy R. | First Impressions
Very nice and affordableDANA P. | First Impressions
Customer did not leave a comment.
Customer did not leave a comment.Leigh B.
Jay was very helpful and the facility is clean.KATIE F. | First Impressions
Highest compliments to Jay. A very helpful and accommodating young man. Excellent customer service.David S.
Customer did not leave a comment.patrick R.
I spoke with Albert he was so helpful. I didn’t rent the unit, but because of Albert’s knowledge I felt entirely comfortable and would recommend this facility.Privacy R. | First Impressions
Jay was great to work with in setting up our storage unit rental!KIMBERLY H. | First Impressions
Very friendly and helpful staff. Online reservations were easy. The facility is super clean and easy to access.BENJAMIN N. | First Impressions
Great experience. Very helpful and it was a quick easy process. We will use this storage space again.Privacy R. | First Impressions
Very helpful.Privacy R. | First Impressions
Jay was very nice and helpful!Privacy R. | First Impressions
Your customer service was excellent.Privacy R. | First Impressions
This is the first time I`ve ever had to use a storage facility. Easy access rep was very helpful.Privacy R. | First Impressions
Reservation actually turned out to be just an inquisition about my interest in getting a unit. I could have done the same thing with a phone call.Privacy R. | First Impressions