Truck had broken parts inside and the return personnel were rude.Steven J.
Customer Reviews for Timeless Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donovan C.
Linda was belligerent, confrontational , it took forever to get â€œphotopraphâ€ mileage , would not take my written mileage as true mileage! I felt like a criminal from the beginning I walked in the door! The lady and gentlemen that I rented the truck from on the previous fday were wonderful. I will never go to that location again if I have to deal with Linda ! I will also report her to the owner of the store within the premises!EMMA A.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Jennifer O.
Super friendly and fast.Georgia A.
Customer did not leave a comment.Victoria G.
Customer did not leave a comment.SABRINA R.
Fast, friendly service!susan M.
Closing down that locationDAVID T.
Customer did not leave a comment.ALLEN E.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.Lemuel R.
They were so good to work with and made the transition smooth for us in every wayMartha G.
Customer did not leave a comment.KENT F.
After-hours drop-off so I did not go inside the location but at least the parking lot had room for multiple 26ft trucks. I was mostly disappointed in the online drop-off because I could not upload the required photos I took. I took the pictures outside of the website but could not upload them. Should've watched the video a bit more carefully for the instructions!Christianna N.
I had quite an unusual experience. The people there were very kind but it was the process and how long it took. I was supposed to pickup at 3:30 and didn't leave until 4:20. I ordered a 10ft truck with an appliance dolly. When I got there they told me they didn't have an appliance dolly nor did the truck have a ramp. They had to switch up the order for me which took forever. I almost missed my time frame to pickup my fridge and made another company upset. It's tough because I know they did their best but it was a bit frustrating.Tanner D.
Customer did not leave a comment.TINA W.
Customer did not leave a comment.Laura S.
Everything was great.BURLEY M.
They were so helpful!! Our original pick up location was terrible, they sent us to Timeless and they made up for the other!! Extremely helpful friendly, and just great.ANDREW S.
Our reservation was originally for 10:30 but we got a call that the truck hadn't been returned yet, that the person returning the truck we were getting was late and it would now be noon before we could pick up our rental. It cut our time short since we had to have the rental back by 4:30 since they closed at 5. Otherwise we had a very good experience. Very good customer service, clean and well maintained truck.CHRISTOPHER B.
Customer did not leave a comment.REGINALD H.
Customer did not leave a comment.WILLIAM M.
Its not the truck or location i originally reserved for. Im highly disappointedShawna P.
Customer did not leave a comment.MARIAH C.
Nothing the workers were very frienldly and niceMARY R.
Explain the difference in cost for dolly from sticker to current price strategy.derrell K.
I called to verify a truck was available and they had 5. I told them I would be in on Sunday at 9:00am. When I got there the lady who took care of the rentals was not there and I had to go online to reserve. Your system was not very user friendly via phone. It took me 45-60 minutes to get it all set up and the final approval from U-haul.Konya K.
Customer did not leave a comment.Debora B.
Customer did not leave a comment.Gina W.
nothing. service quick and friendly and equipment in good, clean shape from it's last rental. No mechanical problems and truck ran well. Gas mileage was a pleasant surprise, quite a nice one.Paul D.
Customer did not leave a comment.April K.
So very helpful and friendly! Yes would recommend!!Michele C.
Look the trucks over closer. Had a bad tire on one truckRonald B.
Don't change drop off locations without the permission of the customer. My drop off was changed to a different location that was further than the one I picked. It is not up to the customer to relocate your trucks for you and be charged more in mileage. Thank god for the amazing staff at Timeless Treasures who understands the importance of keeping a customer happy and the importance of customer service. Thank you Timeless Treasures for being amazing!Jennifer C.
Can't think of anything. They are very professional, polite and I've Never had a bad experience.Steve F.
Customer did not leave a comment.LISA S.
Customer did not leave a comment.Jeffrey L.
The transmission was about to go out causing us to change our route and incur an additional mileage charge. It would not shift down and you could hear in trashing the clutch plate. Took 9 hours to drive 225 miles since had to pull over and let tranny cool downJESSICA M.
What a great place to do business with - friendly and welcoming. The pick up was quick and easy (I checked in and submitted my DL and payment info online). The drop off took a bit longer due to high customer volume, but I felt so at ease there I didn't mind one bit. GREAT JOB! My new favorite U-Haul location!Christy H.
My issue would not be with the pick up location, my issue would be with we were offered the $14 insurance for damage to the truck however we were not offered any insurance in case the vehicle got stuck and had to be towed. Unfortunately, with all the rain recently my U-Haul did get stuck and it cost an additional $130 to get it pulled out by a towing company. Maybe U-Haul should have suggested the additional insurance for instances such as this.konya K.
Customer did not leave a comment.Dorrance H.
Customer did not leave a comment.Darrell H.
Being a college town you might expect that you could get a smaller truck for one way trips. But I'm sure this is a corporate decision and not the individual store, so other than that I have no complaints! Excellent service and friendly staff.John R.
Customer did not leave a comment.Casey C.
Customer did not leave a comment.Terry P.
Customer did not leave a comment.Steven B.
Very nice people, convenientKIM W.
Customer did not leave a comment.Mary L.
Easy to rent, really nice & helpful. Will definitely recommendChristina V.
Customer did not leave a comment.Mac M.
Customer did not leave a comment.Timothy J.
Not sure if uhaul is getting away from having actual locations but the flea market worked...I guess. I had zero consumer confidence in the employees having answers for my questions about return drop off after hours so I just held on until the next dayGerid A.
Very pleased every time I rent the u-haul truck from Timeless Treasures. Very Professional!!!Stephen F.
Customer did not leave a comment.Lawrence G.
Not good for early pickup! They don't open till 10amSusan B.
Your truck broke down but uhaul people were outstanding in getting my move complete......thanksmichael B.
Awesome service real nice ladies there!Larry F.
Great customer service!bill T.
On my Safemove Validation Tag, on the back page, there is a section marked "Describe Damage." Written in this section is the following message: "Corner Cap is torn with a temporary aluminum tape repair. Customer accepts the risk of water damage." This section of the paperwork was NEVER shown to me, and as such, I NEVER accepted the risk of water damage. My belongings were, in fact, damaged by rain during the move. This rental pick up location should be re-educated on how to properly inform customers of damage to the vehicles they provide to customers.Shannon P.
Customer did not leave a comment.Curtis D.
Customer did not leave a comment.Kassandra B.
Customer did not leave a comment.Linden M.
Customer did not leave a comment.Michelle J.
Very time consuming checkout/pickup. Little to no additional accessories due to the fact anything related to U-Haul is a side business activity. It is also difficult to navigate in the confined spaces,Willie S.
Customer did not leave a comment.Craig P.
Customer did not leave a comment.Lovie C.
The main uhaul was not helpful and kept giving us wrong info. One of the tail lights was also not working.corey A.
See above comment boxSamantha L.
First of all they way over charged me for the rental. Second they did not enter the contract correctly. Third they entered my phone number incorrect. Fourth person renting the trailer did not seem to know what they were doing. I will say they were very nice possibly just need more training.RICHARD C.
The plug to connect the trailer to my vehicle was damaged, so I didn't have right turn signals on my trip. Luckily it was a short run; had that not been the case, I would not have felt comfortable pulling the trailer knowing I could be pulled over or cause an accident. The trailer structurally was fine and did what I needed it to do.Shelby H.
Had to rent from there twice in the last two weeks or so. I have a LOT of stuff. The staff is very nice and the trucks were in good condition. If I need a uhaul in the future I'll go there.Thomas J.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.Bret R.
The truck was well maintained and exactly what i was needing. The customer service at this location needs improvement. The woman was rude and yelling at her husband the whole time, it was very unprofessional.Morgan B.
Customer did not leave a comment.daniel Z.
Customer did not leave a comment.Jeff I.
The lady checking in was in a bad mood. Because things wasn't gong her way. An I will never rent a uhaul was that place again, I Wil be gong to a different company.Victoria N.
Customer did not leave a comment.Kyle W.
Customer did not leave a comment.Latonia C.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.GARY A.
I was a minute late cause the gas cap wouldn't come off for me to fill. The people at Timeless Treasure( were I got the UHaul truck) were real good. They waved my late fee cause even the guy who was there couldn't open the fill cap.Bruce W.
Customer did not leave a comment.doug M.
Customer did not leave a comment.Brooke E.
With its location being in a flea market i feel it was confusing where to go and get the reservation filled. I waited on one side then went to the other back to the other side. Returning was fine, but parking lot isn't very friendly with large trucks like that where the parking for them are located. It would have been nicer to have a sign or designated spot for customers of the store and of uhaul to be directed. If a friend needed to go there then yes I would recommend depending on my friends location, but to just send them to that one every time I would only recommend if they had to. In general I have used Uhaul in the past with no problems and would again with my history, but recommending location proactively not so much. North Glenstone yes, but not West Kearney.Danielle A.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.Sheen A.
Customer did not leave a comment.LEANNE P.
Perfect experience!Melinda W.
Wonderful people to work with!David M.
Customer did not leave a comment.penny A.
They were amazingshelby B.
Customer did not leave a comment.ACE S.
Nice people to deal with. Second time renting from them. Will always use them for my remtsl needs. AAAAA+++++++William F.
Closed upon arrival....Vickie H.
Customer did not leave a comment.James T.