Customer Reviews for Total Rental Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Total Rental Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mike Y.
Rating:

Great service

RICHARD K.
Rating:

Customer did not leave a comment.

WENDY D.
Rating:

Cool location, inside an organic market. Friendly and helpful, easy drop off.

Ron C.
Rating:

Customer did not leave a comment.

christopher P.
Rating:

Customer did not leave a comment.

paul Y.
Rating:

Customer did not leave a comment.

Ted B.
Rating:

Customer did not leave a comment.

Lori B.
Rating:

Dropped off after hours. The online check out worked very well.

Douglas C.
Rating:

No improvement needed. Everything went fine.

terry T.
Rating:

All great service. We'll be back.

Trevor T.
Rating:

Customer did not leave a comment.

Timothy H.
Rating:

Short notice, serviced me at closing with no hassle. The charges were exactly what we agreed upon. Satisfying experience.

Carol J.
Rating:

Very helpful personnel. Started the paperwork before I went into the store.

marcia P.
Rating:

The man who checked me in was courteous and helpful.

Aidyn L.
Rating:

N/A

Steve B.
Rating:

Quick easy turnover of the truck

Tyler E.
Rating:

I am not doing storage AND rental from this location. Solid service from the owners and very reasonable given my time restrictions and other needs. This vehicle must have been brand new. Handled very well.

Bill V.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Customer did not leave a comment.

earl M.
Rating:

Keep up the good wok. I had an excellent experience. Smile. Be safe.

Austin L.
Rating:

Customer did not leave a comment.

Benjamin W.
Rating:

Customer did not leave a comment.

Kenneth K.
Rating:

Customer did not leave a comment.

Derek D.
Rating:

Customer did not leave a comment.

ELIZABETH S.
Rating:

Very helpful

Wayne S.
Rating:

Customer did not leave a comment.

Dorothy S.
Rating:

Customer did not leave a comment.

Judy W.
Rating:

Last week I stopped in at Total Rental Center to reserve a trailer. In the next couple of days I received text messages from UHaul and assumed they were about my reservation at Total Rental. When arrived at Total Rental to pick up the trailer, I discovered that your corp. changed my reservation to the company owned UHaul store. I was not happy about that. Total Rental was able to give me the trailer I needed that day and cancelled the trailer that was "reserved" for me at the company store. Please remember if your customers would want to do business with the company store we would go there ourselves. If we want to do business with the locally owned business that is where we will go. Don"t "steal" customers from your local dealers.

Victoria M.
Rating:

There was much confusion about my return of the uhaul the man here told me i could return it Saturday morning and have a credit applied to my form of payment. I returned it Saturday (6/20/20) morning at 9:30 am and he was not able to give me paperwork at that time. I received a phone call Sunday afternoon asking where the truck was, then tried to call customer service to let them know it had been returned Saturday morning and they had trouble trying to figure out what was going on, never did get clarification that it was all straightened out and no credit has been applied to my form of payment either. Would be nice for someone to follow up on these things and ensure everything was taken care of. I have a busy schedule to make the calls to do so myself is difficult at times. It would be great customer service if it was to be handled and then communicated with the customer that it was.

Nicholas D.
Rating:

Customer did not leave a comment.

Vern G.
Rating:

Customer did not leave a comment.

parker H.
Rating:

Customer did not leave a comment.

Kate S.
Rating:

Customer did not leave a comment.

Brianna B.
Rating:

Customer did not leave a comment.

DAVE S.
Rating:

This place was very nice and easy to do business with. Very helpful owner not to mention very knowledgeable. This will be my new go to trailer rental.

JEAN G.
Rating:

Customer did not leave a comment.

Rodney B.
Rating:

Customer did not leave a comment.

David H.
Rating:

No concerns with the after hours drop off process. Good as in the past.

Joseph M.
Rating:

Outline parking spots.

Mykenna V.
Rating:

Affordable and easy

Sunni M.
Rating:

Was closed which was fine, voicemail message said not back until Monday. My problem was the contract said when ready to drop off call the drop off location phone number. Since they weren't available I googled uhaul customer service. Held on hold for 15 minutes. Due to the long hold I left and when they answered said I had to go back and recall and they would help me. I called when I got back, held on hold for 5-10 minutes, and was then told that they don't help over the phone and it had to be done online. Confusing from the start of drop off which was disappointing.

MARK L.
Rating:

Great owner with above average experience and knowledge of U-Haul.

ANTHONY H.
Rating:

Customer did not leave a comment.

Natalie C.
Rating:

Customer did not leave a comment.

Mike S.
Rating:

Customer did not leave a comment.

Michael T.
Rating:

Customer did not leave a comment.

terry W.
Rating:

Friendly,easy in and out, very helpfull, Could not have been any better !!

Erick L.
Rating:

Provide a more accurate rate. We were quoted as $129 and ended paying 188, after the office said they could get us a "better deal" than the 140 we were originally quoted.

Donald W.
Rating:

Customer did not leave a comment.

Raymond B.
Rating:

The employee at the store at the time I dropped it off did not deal with U-Haul equipment. The person that did was gone and wouldn't be back for an hour. I was dropping it off early at an unscheduled time. I left a note with my information and left the trailer there. I think everything got checked in ok as I got an email the next morning with my final bill.

Rebecca S.
Rating:

Customer did not leave a comment.

chuck K.
Rating:

Customer did not leave a comment.

Mary B.
Rating:

Customer Service was great but the phone app would not work.

Charles R T.
Rating:

we are still waiting for response/resolution on insurance charges we did NOT request - we also tried to the 'contact us form' and it won't let us submit -local service people were friendly and helpful to their capability - but online/phone help is not forthcoming since they have our money

Paul M.
Rating:

Great experience with helpful staff.

Cyrous H.
Rating:

Customer did not leave a comment.

Kippian I.
Rating:

Give the customer the correct address and especially the DIRECT phone number. We spent over an hour trying to find the place with all the road construction and detours...a direct number would have gotten us in touch with the LOCAL person who knows what is happening.

Jamie R.
Rating:

My online reservation expired, which delayed picking up my rental by 1 hour as I had to call the 1-800 number and was on hold for 30 minutes. On top of that, I reserved 1 dozen folding blankets that were not provided. There were not in inventory at the location. I was still charged, and not sure how to receive a refund.

Larry S.
Rating:

Customer did not leave a comment.

Sid S.
Rating:

Customer did not leave a comment.

larry S.
Rating:

Customer did not leave a comment.

Timothy P.
Rating:

Customer did not leave a comment.

Brandon K.
Rating:

Received no call that i needed to pick it up early due to them deciding to close early

Jeff O.
Rating:

Dave was really easy to work with. He was very helpful. Would rent from him again.

Raymond R C.
Rating:

Customer did not leave a comment.

JASON P.
Rating:

Too much communication for a simple rental. I think I have 9 texts and 3 emails to rent a trailer.

DENNIS K.
Rating:

Customer did not leave a comment.

Brad R.
Rating:

Best U-Haul location. Super fast pick-up! Great friendly service! I'll rent here every time!

Kathleen B.
Rating:

Customer did not leave a comment.

jean B.
Rating:

Customer did not leave a comment.

Tabitha E.
Rating:

It's not the location that was the issue it was uhaul overall. We used there remote feature for picking up the truck/ dropping off and it was nothing but a nightmare. We ended up having to call and and we waited a total of 30 minutes just to be helped. The truck was an extremely rough ride constantly bouncing off the seat even when the road was in fine condition. Overall just a poor experience and we will use a different company for our move in 3 weeks.

CHRIS S.
Rating:

Customer did not leave a comment.

Jennifer H.
Rating:

Friendly, drop off was very quick!

Michele H.
Rating:

Have someone there to check people in at all times.

gordon W.
Rating:

Had bad vibes with dealer. Gave me trouble because I had my ball on bumper instead of frame. Said the dealer that told me I could shouldn't be a dealer. Over all he just wasn't pleasant.

Patrick V.
Rating:

Fuel level was not full as indicated on checkout sheet Odometer reading was incorrect as well

Jerome K.
Rating:

Customer did not leave a comment.

Joni M.
Rating:

Customer service was just unbeatable!

Kathy L.
Rating:

Customer did not leave a comment.

John C.
Rating:

Dave knew what he was doing and treated me like my business matter. He walked me through the turn in and then gave me a great deal on a storage unit. I found him easy to work with and honest.

Jean B.
Rating:

PLEASE discuss that the driver needs to change the way the truck needs to be changed out of the hauling mode. We didn't realize we needed to do this because the last truck we rented was the opposite; you only needed to change that IF you were pulling something. It cost a fortune at the first gas station, but it was MUCH better once we realized that.

David K.
Rating:

Customer did not leave a comment.

dorthy S.
Rating:

call the uhaul storage location to check storage unit availability before you think you have somewhere to store your stuff, you arrive to your final destination and are told the 800 number can take reservations but they don't know our actual inventory, we have no available units and no apologies. This was the most stressful move I have ever made and I've driven from coast to coast. KNOW YOUR INVENTORY UHAUL or disclaimer to call the storage facility yourself to REconfirm availability.

jason W.
Rating:

Customer did not leave a comment.

Bryan T.
Rating:

Customer did not leave a comment.

Michael N.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Very efficient! Thank you

Anthony S.
Rating:

The U-Haul rep at the site went above and beyond to help us. He was such a nice and "good" guy that you would want to represent your organization.

Nathan S.
Rating:

Customer did not leave a comment.

Dave B.
Rating:

Customer did not leave a comment.

jacob b. | Overall Experience |
Rating:

Great staff, very easy to work with

Dave B.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Inside cab windows needed cleaning. Rest of truck was fine, and rode well. Friendly counter service!

Jessica I.
Rating:

Trailer dragged a little. Uhaul needs to make sure its checking wheel bearings. This trailer was from Texas and it felt like it needed a tune up

Daniel F.
Rating:

Great service

Nicholas S. | Overall Experience |
Rating:

David was great to work with! Highly recommend :)

joe Y.
Rating:

Great service and very nice location.

LAURA S. | Overall Experience |
Rating:

Wonderful owners always very helpful.

Ken I.
Rating:

Customer did not leave a comment.

paul J.
Rating:

Customer did not leave a comment.

John R.
Rating:

Customer did not leave a comment.

Charles P.
Rating:

I regret that I don't remember the location owner's name, but he was a) very professional and b) also kind of cool and accommodating. The trailer was perfect for our needs; and while I'm not suggesting you should raise prices, I am always astonished at how affordable such U-haul trailers are. So I would certainly recommend the service to others, and when my two college kids are moving back in the spring, we'll be pleased to rent from you again. Thanks for your help making that easier.

alicia x. | Overall Experience |
Rating:

Services and storage unit met to expectations, just wish hours could be more convenient.

shana C.
Rating:

Customer did not leave a comment.

jerry s. | Overall Experience |
Rating:

VERY GOOD SERVICE.

No reviews have been submitted for this location.

Back
To Top