Customer Reviews for Travis Rentals
(U-Haul Neighborhood Dealer)

109 reviews

565 N Sebastian   West Helena, AR 72390

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

565 N Sebastian
West Helena, AR 72390

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Customer did not leave a comment.

Marlon L. 
Rating:
5.0

Customer did not leave a comment.

sean M. 
Rating:
3.0

The online return didn't work properly. Back and forth with customer service took me 45min on the return lot. The personnel was fine the app was not.

Thomas B. 
Rating:
5.0

Nothing. The attendant explained everything very well and sent me on my way right away,. Thanks Robbie

bill E. 
Rating:
5.0

My U-Haul location gives GREAT service!! The owner is kind & friendly. Willing to work with you. I don't think it needs any improvement.

Thelma R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Nothing! You

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

sharon W. 
Rating:
4.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

CRYSTALL K. 
Rating:
3.0

Truck cab smelled strongly of smoke. Location did not have dolly or furniture pads. Recommend not enabling these options for locations that are not full dealerships.

Edwin H. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Bobby was excellent! He was so helpful and kind. At this time I do not see anything that needs improvement.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

cathy C. 
Rating:
3.0

Customer did not leave a comment.

Doug S. 
Rating:
3.0

Place was closed

ROBERT W. 
Rating:
2.0

Customer did not leave a comment.

Tiffany W. 
Rating:
1.0

This truck ride so terrible the inside had stains all over it. I was charged one price on the computer but another one when I got to the store

Warren S. 
Rating:
3.0

Customer did not leave a comment.

Rita R. 
Rating:
5.0

Customer did not leave a comment.

TEE H. 
Rating:
5.0

Thank you for your kindness and Customer Service

lavern S. 
Rating:
5.0

Customer did not leave a comment.

penny F. 
Rating:
5.0

This location was a outstanding! Easy access, friendly and helpful service, and a pleasure to work with!

NANCY M. 
Rating:
3.0

Customer did not leave a comment.

Cathrine B. 
Rating:
1.0

No one stuck to the promises on the written warranty and publication as promised, telephone service and pumps did not work all the time weights were over an hour when he stated 10 to 15 minutes no call back from corporate or any concerns about my service and questions and comments that I made early in the process .

Billy M. 
Rating:
4.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Everything was great

ROBERT F. 
Rating:
5.0

U-haul need to streamline the online check in process. Absolute nightmare! Take a picture, start all over. Then again for the next picture. Then the first picture is too old...5 minutes! Aggravating.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

keshonmccarter M. 
Rating:
5.0

You're doing a great job I wouldn't change a thing.

John B. 
Rating:
2.0

Customer did not leave a comment.

Latoya W. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Very friendly and nice. Went above and beyond.

CAROLYN G. 
Rating:
5.0

Everything was great!

mary B. 
Rating:
1.0

Customer did not leave a comment.

SHAQUIRRA H. 
Rating:
4.0

Customer did not leave a comment.

BETTY C. 
Rating:
5.0

Excellent service, very attentive to my needs. Friendly service.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Brandy J. 
Rating:
2.0

Requested an 18 foot truck, Peck had one but "didn't know how to check then in after return" I had to take a 26 foot with yhe WORST suspension ever. It beat me half to death.

Sonya E. 
Rating:
5.0

I made reservations at clarksdale ms and when arriving no truck available had to drive way out of the way to get a truck which made my move very difficult

Lana M. 
Rating:
3.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Loye F. 
Rating:
5.0

Customer did not leave a comment.

sam G. 
Rating:
5.0

Customer did not leave a comment.

Ethel W. 
Rating:
5.0

Customer did not leave a comment.

kesha S. 
Rating:
5.0

Customer did not leave a comment.

Sharon D. 
Rating:
4.0

Customer did not leave a comment.

Franklin J. 
Rating:
5.0

Customer did not leave a comment.

Tacara M. 
Rating:
5.0

Customer did not leave a comment.

SKIP S. 
Rating:
5.0

Customer did not leave a comment.

Henry A. 
Rating:
4.0

.

Jeff A. 
Rating:
5.0

Nothing, So helpful - good experience

Ernest C. 
Rating:
5.0

Customer did not leave a comment.

JESSE DAVID L. 
Rating:
5.0

Customer did not leave a comment.

elton G. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Corine R. 
Rating:
5.0

Customer did not leave a comment.

Latoya C. 
Rating:
5.0

Customer did not leave a comment.

Robbie R. 
Rating:
3.0

Customer did not leave a comment.

Christian N. 
Rating:
5.0

Nothing!!

Laura S. 
Rating:
3.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer service was above and beyond. Kind, respectful, considerate and professional. I highly recommend this location.

VICKIE L. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
4.0

Customer did not leave a comment.

ASHLEE T. 
Rating:
5.0

Customer did not leave a comment.

Henry A. 
Rating:
5.0

Can't think of any way to improve. Great service

RICK W. 
Rating:
3.0

Customer did not leave a comment.

Donald W. 
Rating:
3.0

Customer did not leave a comment.

Carla R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Absolutely wonderful!

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Very helpful and courteous personnel.

ROBERT F. 
Rating:
3.0

I reservation was for 9 am I didn't get my rental until after 9:30 and I didn't get my $50 off for it being lat

Akellia N. 
Rating:
5.0

Reserved on line, equipment was ready when i arrived. Easy rental process.

Siegfried L. 
Rating:
3.0

Customer did not leave a comment.

Harveylee W. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

DERRICK D. 
Rating:
5.0

Handled professionally.

Siegfried L. 
Rating:
5.0

All handled professionally.

Siegfried L. 
Rating:
3.0

Customer did not leave a comment.

rebecca P. 
Rating:
5.0

Easy trouble-free experience. We were in, out, and on our way very quickly. Thanks!!!

Tim V. 
Rating:
4.0

Nothing great location

Joe S. 
Rating:
5.0

The agent was really accommodating

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
3.0

Robbie was very helpful and friendly, but he made a phone call to someone to help me set up the uhaul rental. This lady was very rude on the phone with him. I could hear hear her through the phone.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

anecia J. 
Rating:
1.0

Found glass in the bed. Very dirty. Hole in the roof we were not told about.

Kristen C. 
Rating:
5.0

This was the location in which I originally placed my order. They were friendly and helpful. Highly recommend!!!

Deborah H. 
Rating:
4.0

Customer did not leave a comment.

Terrill V. 
Rating:
1.0

The online return sucked... and the over the phone service sucked too

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

calvin W. 
Rating:
4.0

Communication issues between Helena and Hernando cost us an extra day rent.

Patrick M. 
Rating:
4.0

Pick up was a breeze, but the return was a different story.

HAROLD P. 
Rating:
4.0

Customer did not leave a comment.

Tyrann B. 
Rating:
4.0

Customer did not leave a comment.

frank S. 
Rating:
4.0

Customer did not leave a comment.

Beverly G. 
Rating:
5.0

Customer did not leave a comment.

Earl V. 
Rating:
5.0

Me Robby is an old friend of the family, and he is great with helping and making things easy as possible for his customers. Great guy!

Richard S. 
No reviews have been submitted for this location.

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