Customer Reviews for Truckers Toy Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Truckers Toy Store

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JOANN B. on

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Very nice staff I reserved the uhaual for Tuesday I called Naomia on Monday morning &ask could I pick it up on Monday at 12 & she made that happen for me!!

Claudia D. on

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john M. on

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Absolutely no recommendations. This was my best UHaul experience.

cindy P. on

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Internet availability for pickups when the location is not open. Easier area to pick up from. Treat for fire ants as there were active mounds all around the truck and I ended up getting bites.

Aubrey K. on

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Hal H. on

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SAM S. on

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ALWAYS PROFESSINAL AND TAKE CARE OF THEIR CUSTOMERS

Randy M. on

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Paul S. on

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Did self return on Labor Day

Tijuana L. on

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Carolyn T. on

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The truck needs an alignment and a tune-up.

Judy M. on

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Nicole V. on

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The staff should be more clear about what’s considered a “rental period” cause what was suppose to be charged ended up being more due to poor communication.

RONNIE E. on

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The staff at this location was very nice and friendly!Everything was explained very thoroughly..I would definitely recommend this location for rentals when moving!!!

Laura L. on

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Overall it went ok. Truck was in excellent condition and ready when we needed it. However, the process was frustrating. When I received text to confirm reservation, it requested me to contact the number provided at the business of pick up. The number however has been disconnected. Calling Uhaul was no help. I had to do my own investigating to find another number of contact. In addition, the 10 furniture pads I requested were not in the truck. Very inconvenient in the moving process. Also, I have been billed for them. I have contacted Uhaul through multiple outlets and am not receiving any feedback or a refund. Again, frustrating. So, the truck was great -costumer service awful.

Renita D. on

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Close at 6 pm. Was closed when we got there.

mark W. on

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Great customer service, really pleased and helpful.

Petra B. on

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lashara R. on

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Shawn T. on

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The truck I rented was leaking and I didn't realize it until after it had ruined some of my belongings.

Robert B. on

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SAM S. on

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TRUCKER TOY STORE HAS MY RENTAL READY. I NEVER HAVETO WAIT. EXCELLENT SERVICE FROM THE TWO LADIES UP FRONT. GREAT PLACE TO DO BUSINESS WITH

David G. on

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LAURA H. on

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GAY M. on

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told agent we were moving a piano and they rented us a truck with no ramp. when I called to ask about the ramp they were very unconcerned.

John G. on

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scott B. on

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KEVIN M. on

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The truck was clean and already cool when I got in it. They were very helpful with determining the best vehicle for my needs.

Arthur D. on

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I was just surprised to know when my husband was told that he cannot pick a drop off point and should return it to the same location. It was very inconvenient and miles were doubled. Also, I have to ask them tomorrow how come there was an additional charge on our card that was not explained to us. It simply deducted a charge on our card.

JEREMY K. on

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The only problem I encountered was not being able to get a hold of the uhaul location by number. Other than that all was well.

Toneshia K. on

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Let customer know the policy on what to do about returning the truck/equipment when the location is closed.

Steve P. on

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Service was great. Very prompt and polite. Convenient location for my needs and very clean. Would definitely recommend to someone.

Dee J. on

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efficient staff; no delays checking in or out

David M. on

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Staff was awesome

James G. on

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However I was not impressed with the lack of concern when I told the lady that the fuel gauge would not allow me to see how much gas was being pumped in the tank and that I had put approx 30.00 worth of gas that was not necessary. Anyway overall the rating would be good.

Carmemgita P. on

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Stephen F. on

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Elias J. on

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.99 cents a mile it is too high to charge a customer plus the standard rate of $29.95.

Saletta J. on

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WAVERLY W. on

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i expected the truck to be filled up....it was not.....i used an extra twenty dollars on gas that i did not need to do......a big negative....

WILLIE B. on

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Angela A. on

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ROBERT M. on

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Michael S. on

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The truck had a dirty cab and dirty cargo area with engine oil, broken auto glass and moving box popcorn. Truck itself drove and handled great. The one lady that assisted me was not very pleasant. The lady was upset that I insisted on getting a particular truck that was on the lot, the F650, as I am a Ford person and drive and own Ford products. I own a Ford Super Duty and being familiar with the controls and interior functions of that vehicle and being the customer, I didn't feel like that was an unrealistic request. Thanks

SAM S. on

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TRUCKER TOY STORE LOCATION IS THE GREATEST. FRIENDLY STAFF AND THEY ALWAYS HAVE THE EQUIPMENT READY ON TIME

John C. on

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PHONG T. on

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Mark L. on

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Patrick M. on

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The rental was low on fuel, customer service was poor. Rental was not well kept.

LISA R. on

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SAM S. on

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BEST U-HAUL LOCATION IN WILSON TO RENT FROM

Scott B. on

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JONNY T. on

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Was not informed about a100 dollar deposit before renting truck Truck it self needed maintenance transmissions shift hard from 3to4 gears These things add more stress to a already bad situation Your people did A good job helping me out were patient And kind

Cameron G. on

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BOBBY A. on

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IMARI H. on

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Beverly H. on

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Everything was good

Karen G. on

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The front desk girl was not friendly at all. I had to ask for a printed receipt. Will never go back to this location

Kim T. on

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The UHaul was in good condition and drove well. The location was unorganized. They documented that I picked up the UHaul in the morning at 11:43 when actually I picked it up the night before at 6 pm. I think the store mixed me up with someone else. When Naomi called from the store to see if I was going to have the truck back in time, she was rude. I stated that I would have it back within my 24 hours. The manager then called me back to smooth over her rudeness. I have received numerous emails from uHaul with different receipts, therefore I am writing this review. If I were uHaul, I would not want this store representing my company. Unorganized and unprofessional.

karilyn R. on

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Excellent customer service

Mahlon M. on

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The overall service was professional. Thumbs up.

LYNDSEY S. on

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ANDREA H. on

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Juanita F. on

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GARY W. on

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Perfect. Courteous friendly service.??

Tommy W. on

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Ronald S. on

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Very pleased with process for rental.

on

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Trash in cab and under seats. Dirt in box unit.

MARK S. on

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Donald M. on

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JUNE A. on

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Landell R. on

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jason T. on

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Devin C. on

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I was scheduled to pick up my uhaul at 2:30 while they had scheduled whoever had the truck before me to return it by 2:30. The lady didn't show up with the truck until close to 3:00 so I sat and waited for close to half an hour in their cigarette infused office and listened to their worker swear as he talked about his job and coworkers. The website said something about "get your uhaul at your designated location on time or we give you $50" but that didn't happen. Very poor experience.

Amy D. on

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My husband and I are from the town we picked up at, and I am familiar with Truckers Toy Store - Ive used them for some work on my Jeep. There was zero issue with them and/or the pick up process. However, once we got home, opened the trailer to load it, it smelled like weed. My husband, being in law enforcement, could smell it better than i could. So I walked into the trailer and found a bag of marijuana (which we flushed).

DARRELL A. on

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Everything was great. Staff was helpful and polite. Truck was ready when promised. Clean and functional. No problems

David H. on

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linda S. on

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I wrote you already that I think you should refund my money because I wasn't able to move. My sister had to be put in the hospital for a week. Please do this for us! Please

NAADIRA F. on

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Sandra S. on

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Will W. on

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Patrick P. on

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These guys were very friendly and helpful

Tavarshia B. on

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susan A. on

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walter H. on

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please install locking gas caps,remove the hand truck and bag of blankets from the truck,I pay for an empty truck,and I should not be charged ig your hand truck is taking up needed space or in the way,unfair to charge if the handtruck is removed.

AMY B. on

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Randy A. on

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I had to drive over an hour out of my way to the nearest truck in the middle of the month. Then I was charged for 2 days and returned it same day! I will not recommend Uhaul

Josie J. on

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Excellent experience

Jan C. on

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Clear printed drop-off instructions, especially for after-hours. Verbal guidance was given, but something to reference later would be good. Great experience overall!

NORMAN M. on

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TERRI C. on

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The only problem I had was that when I called to reserve the truck and equipment the actual store that I picked up truck didn't have the equipment so we had to drive to another place to get another piece of equipment. Justin at the location we picked up truck was upset because the proper reservation wasn't sent so that he could have the needed equipment on hand. We virtually wasted 2 hrs picking up truck and equipment that we could have been loading the truck.

gean N. on

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Nothing all went well. Great place to do business

Troy M. on

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Willis C. on

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My truck was reserved for 1:15 pm, but the store manager worked with me so I was able to have the truck at 10 am. This really helped me out.

jonathan G. on

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GREG W. on

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Good service , quick in and out .

Monica S. on

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Robert N. on

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The location, Trucker's Toy Store, in Wilson, NC did a great job. There were a few surprises with the rental process that were out of their control. First, the trailer I thought I reserved was apparently reserved for someone else. I got a call saying I'd have to drive 60 miles round trip to pick up a different trailer at a different location. I'm not sure what value there is in choosing a pickup location when they you can't really reserve equipment at that location. Second, after verifying on the UHaul website that my SUV was capable of towing the Auto trailer, I was told at the pickup location that it wasn't satisfactory. There apparently get a different set of questions than you get on the normal UHaul website. We were ultimately able to rent the trailer, but it's not good to have different sets of questions that could lead to different decisions on your rental. In the end the trailer worked great and I would certainly ret one again.

Mike B. on

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BARBARA M. on

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Staff were great! No improvements needed..