Customer Reviews for U Rent Auto
(U-Haul Neighborhood Dealer)

4,779 reviews

220 E 117th St   New York City, NY 10035
(Btw 2nd & 3rd ave)

(212) 643-8076

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(212) 643-8076

220 E 117th St
New York City, NY 10035
(Btw 2nd & 3rd ave)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Inform the next customer about the parking dilemma if they have to return the vehicle late.

BRENDAL H. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Mr Dave was a excellent !!! The best !!! He help us on everything!!!! I do recommend this location!!!!

RUTH R. 
Rating:
5.0

Customer did not leave a comment.

Marcelle M. 
Rating:
5.0

Great customer services. Very helpful in making arrangements. !

EMERIDANIELLE L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
3.0

On the day of the rental, I was told that there probably weren't any blankets or a hand truck. So I bought more over priced bubble wrap and tape. To my surprise when I opened the rear door everything was there. Up sale technique unethical. No one picks up the phones, we were calling for 1-2 hours on Saturday afternoon.

Richard W. 
Rating:
4.0

There was no hand carts available at this site.

VINCENT S. 
Rating:
5.0

Nothing. Everything went well.

Anthony O. 
Rating:
1.0

Incompetent staff at the front desk. Brakes weren't working properly. We were scared for our lives. Would never do this again. I should be refunded!

BELINDA A. 
Rating:
1.0

Bad service at the time to pick up the pick up, no ones were in the store at the time when you arrive and wait more than 25 minutes inside the store alone with nobody, and the attendant unhelpful and impolite

Cesar H. 
Rating:
5.0

Customer did not leave a comment.

STEVEV P. 
Rating:
5.0

Customer did not leave a comment.

RICHARDA M. 
Rating:
5.0

Customer did not leave a comment.

JASONCHARLES D. 
Rating:
5.0

The app for express check in wasn't great but people were awesome

Christopher H. 
Rating:
5.0

Was very satisfied with the service. No complaints. Drop off was convenient.

GISELLE S. 
Rating:
5.0

Customer did not leave a comment.

IAND B. 
Rating:
5.0

Very friendly, uncomplicated.

Jan B. 
Rating:
1.0

The gas odometer on the truck was broken rented at a 1/4 tank returned on a 1/4 tank and was charged for gas excessively and was not explained to me why and when I called to discuss. The rep on the phone didn't believe and the charge remained. Unprofessional behavior and trucks in bad condition at the customer expense.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY C. 
Rating:
3.0

Best part was the convenient location and the truck was there to pick up. However truck was practically on empty when it was picked up. We only drove 20 miles when the empty light went on. When reserving the truck I ordered a box and dolly, neither were available at the pick up. Had to scramble to find blankets elsewhere.

TODDL M. 
Rating:
5.0

They need to answer the phone I am a customer who lives out of town and had trouble finding the place and was calling for directions and no one would pick up the phone when I found the loc as tin and was getting the truck I observed th err y do not pick up the phone

CYNTHIA ROSE R. 
Rating:
4.0

Customer did not leave a comment.

MARIO A. 
Rating:
4.0

Customer did not leave a comment.

Annette N. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
3.0

Customer did not leave a comment.

Chamara M. 
Rating:
2.0

UHaul employee was rude and the store wasn't open when I arrived. Then the employee yelled at me for waiting in the office even though the door was open. He then accused me of putting 100 miles in on the trip when I only put in 11. When I corrected him he said don't worry about it and it will get corrected. He was the only guy but would of liked a little better customer service as it was my first time using uhaul in NYC.

AUSTIN H. 
Rating:
2.0

The truck I reserved was not there and they acted like it was fine to sun in a dirty van. Also I was told the fee was twenty dollars and it turned out it was 125.

KATHRYN H. 
Rating:
5.0

Easy/quick checkin with helpful staff. Self checkout was a seamless process with the app.

JEAN CHARLESG H. 
Rating:
5.0

Thank you very much ! We moved for the first time, we were afraid that it would be very difficult. My husband and I do not speak English well, but the team was very friendly to us and suggested which road is better to go. very good service! I recommend to everyone!

LARISA M. 
Rating:
5.0

Customer did not leave a comment.

WHIS P. 
Rating:
5.0

They did a great job all around.

FRANCIS B. 
Rating:
2.0

Customer did not leave a comment.

Tami T. 
Rating:
5.0

The store host was very friendly and enjoyable to talk to. Your rates are very reasonable and the van was in mint condition. I will always come to this location and use the services of U-Haul.

Eline S. 
Rating:
4.0

I had ordered a hand truck/dolly, but was told, on arrival, that this location has never had hand trucks....y'all need to fix that!

JASON H. 
Rating:
5.0

Customer did not leave a comment.

GREGORYT C. 
Rating:
5.0

simplify return instructions

Arthur S. 
Rating:
3.0

Truck was clean, but while driving it rattled, message about an open cap came on the dash board n it was closed, The mileage gauge wasn't accurate n I guess from so much use the truck looked worn. This location needs to stabilize items in back so they don't move all around while driving truck, deodorize truck so it could smell better n decongest the parking area some. Also, please assure that the phone is answered on a timely basis throughout the day n that when a customer leaves a message, they are called back .

FRANCES G. 
Rating:
5.0

Staff was very friendly, helpful and accommodating.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

KARENR C. 
Rating:
4.0

No issues at the quick drop-off, which was very much appreciated.

Paul B. 
Rating:
4.0

Professional and really worked hard to find me a truck

ROLAND B. 
Rating:
2.0

The associate was great and did his best to accommodate me and fix the issues but the equipment I ordered not being available as well as the truck being nasty and filthy made the experience very negative. Plus, when we returned the truck the location was closed and there was no where to park so we had to squeeze the truck into the lot which left the truck half on the sidewalk but we had no choice there was no legal parking space anywhere. Plus I wasn't told ahead of time that the truck had to be returned with the same level of gas so I had to pay a ridiculous charge for gas. That should be clear when you book the rental not after returned. Not a good experience at all. The only good thing was the associate but that was not enough to eliminate all the negative issues.

Nadine M. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
3.0

Customer did not leave a comment.

GEMAYELW O. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
4.0

Customer did not leave a comment.

Tomas B. 
Rating:
5.0

Customer did not leave a comment.

DARYLW V. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Gilad B. 
Rating:
5.0

There is not enough parking space!

Agustin B. 
Rating:
2.0

It was a grueling experience. The movers I booked in NYC through the Uhaul website were not reliable and it was not straightforward to change my movers / have it delivered through Uhaul itself. I finally did get this done after a 1-2h long phone call. The Container delivery through Uhaul could not be performed on the day I had selected a month in advance so I had to make alternate plans. Even so, the container was dropped off and picked up before schedule. The individuals I interacted with were helpful but I wish the process would go as it was actually booked. There were a lot of last minute changes throughout.

Pranav M. 
Rating:
5.0

Exelent atention

FRANKLIN J. 
Rating:
1.0

It's hard to find parking and the key drop box was not well labeled.

Jacquelyn P. 
Rating:
1.0

None of the equipment was available after confirming multiple time and even adding addition equipment, the staff was unwilling to help and rude

Michael B. 
Rating:
4.0

i ordered and confirmed a hand truck (dolly?) with the order. i was informed *at the location* that there was no hand truck. this was unexpected and made the move extremely difficult. also, i do not recall picking up the van on a full tank. it was less than full. i purchased gas to get it back to the original level at pick up and was charged $8 for gas. what gives??? no hand truck even reserved and charged for gas? no bueno. the agent/customer service representative who assisted me during pick up and drop off was great.

CHERYLM M. 
Rating:
5.0

Staff was very friendly and helpful and funny would definitely go back ! I went in early and he was still able to help me get the truck I needed ! Awesome service and staff

SEYMOUR S. 
Rating:
1.0

The location was not the problem UHAUL is. They promised my equipment would be ready for 8am and then at the eleventh hour call me to tell me that I would need to pick it up at noon, totally disrupting my move and the men I had paid to get the job done. Very dissapointing

CRISTHIANS R. 
Rating:
4.0

Customer did not leave a comment.

MARKDAVID P. 
Rating:
5.0

Very pleasant experience

Erica S. 
Rating:
4.0

Customer did not leave a comment.

QIANG C. 
Rating:
4.0

Customer did not leave a comment.

NDEHA T. 
Rating:
5.0

Nothing

Raymond L. 
Rating:
5.0

They were both efficient and courteous. I have no suggestions for improvement

ANIRUDDHA D. 
Rating:
1.0

It was unclear where to park and none of the personnel were still on duty so figuring out what to do was a nightmare

Joshua F. 
Rating:
4.0

Customer did not leave a comment.

DEBRA W. 
Rating:
3.0

Make sure service is done on van bc check oil light when on after drive maybe a few miles n passenger window was off track couldn't open window to enjoy fresh air.

ZORAIDA B. 
Rating:
5.0

Customer service was the best dealing with U-Haul for a long time going to the 23st Street location but the HARLEM location is the best the service man was the greatest in and out I will always do business with the HARLEM location

ALBERTA S. 
Rating:
4.0

Thank you

Karen M. 
Rating:
1.0

I reserved mobile pick up at 5pm and I didn't get my truck until 5:52pm . Yet I still got charged for 52mins wasted. Thankful for the customer support whom assisted after waiting on the call for 40mins. I won't recommend this location.

Temilade A. 
Rating:
3.0

I used the mobile check in option for an easier and more COVID friendly service. I did have to get the keys from a staff member. All the staff were not in the office, it seemed they were working on stuff outside. When I left to see if someone could help me a staff member rudely stated I would just have to wait. It was already eating into my time, so I stated that and he shrugged and responded rudely that I would have to wait even if it was just for keys. It was very off putting and did not make a good start for my experience

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

MOUSSA S. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVEJ J. 
Rating:
1.0

The van had such a bad smell of urine. It was disgusting. When I went to return the van, there were no spots available other than blocks away so I was forced to drive back to my apartment and then try again at 5am. Really just a terrible experience.

TIMOTHYM W. 
Rating:
3.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
4.0

Customer did not leave a comment.

BRENDAJ H. 
Rating:
5.0

Customer did not leave a comment.

SIRAN H. 
Rating:
4.0

Customer did not leave a comment.

JULIANA B. 
Rating:
1.0

You charge me three times for no reason wrong days wrong hours promise that manager call me back never hear back The worst experience I've ever had

Yuval B. 
Rating:
5.0

Nothing

Raymond L. 
Rating:
1.0

Lady was rude, she was talking down to me like I was 2 years old. I wouldn't recommend this location to anyone. I would like to know when you guys will start giving military discounts?

FRANCISCOJAY III L. 
Rating:
5.0

The staff that work there truly went above and beyond in making sure my move in went smoothly

CHRISTINA P. 
Rating:
5.0

The attendant was so nice and understanding and very efficient. When I realized that I ordered the wrong size truck and needed a bigger one, he was able to accommodate me and quickly switched my rental. He helped everyone get their rental as quickly as possible. Also, when I returned it a little bit late, he was very understanding and was able to check the truck back into the lot very quickly so I could head back to work right away. Great customer service and a great experience! Thank you.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

KAYLYNN P. 
Rating:
5.0

Customer did not leave a comment.

ELANMOSHE B. 
Rating:
5.0

It took me 5 minutes to check in and I was on my way. The return was also very smooth, the guy was outside, just gave him the key and that's it!

Moshe P. 
Rating:
5.0

Customer did not leave a comment.

MARICEL C. 
Rating:
5.0

Customer did not leave a comment.

rudy H. 
Rating:
3.0

Returned vehicle with a 1/4 tank of gas. I know I need To be charge for another quarter tank but not 3/4 of a tank.

jonathon A. 
Rating:
3.0

Customer did not leave a comment.

ANTOINETTE C. 
Rating:
1.0

Person at this location said truck took diesel fuel after giving us the truck empty. Get to gas station and they tell me no it doesn't take diesel. We call the man at Uhaul and he says it can take both! Thankfully we knew there was no way a car can take both so we put gas in and left.

Jacqueline G. 
Rating:
5.0

Please provide toll notifications! I kicked around my email and the website while waiting on hold on the main U-Haul 800 number for 15 minutes before finding the toll information at the bottom of the order page. I almost stopped payment on this legitimate charge! I have the (otherwise excellent) app on my phone and U-Haul has my email and text message number. There's no excuse not to provide an automated alert when a citation charge is applied.

Charles D. 
Rating:
5.0

There was a bit of a traffic jam trying to return the vehicle because other people were trying to return and take out their uhaul's from the small parking lot at the same time

Alix K. 
Rating:
2.0

The staff were rude and insisted the gas tank was returned lower when it was returned with the same amount of gasoline. They were rude and were short and expected us to engage in a n argument and we did not. We paid $9.00 additional dollars.The customer service was very poor.

TRINIDAD S. 
Rating:
3.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

CARLL JR B. 
Rating:
5.0

Customer did not leave a comment.

JANAES B. 
No reviews have been submitted for this location.

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