The rental had a strange sell, and I was not made aware that I would have to review the rental and answer questions until after I left the location and had a text. the gas was a bit under the line stated but I could not do anything as I left rental location already.
Olivia D
Customer Reviews for U Stor It Streamwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon using my rental I had to buy a new air of wiper blades as the item flew off on the expressway while driving in the rain. Should I submit the receipt for a credit.
Olivia DWe loved the rental and everyone was super friendly! We would like to see 2 keys for the vehicle instead of one. Thank you for everything.
William AIt was good experience and was able to take care of my task in required time.
NIRAV AI did not opt for collision/damage package and I was charged for this. This is an issue that stemmed from issues with the first U-haul affiliate and I had to re-create a subsequent reservation with this facility. To reiterate, the facility U-Stor-it is ideal and top notch facility. U-haul really disappointed this time. It cost me valuable time and unnecessary hassle. First facility (u-haul branded) was inaccessible due to construction and their internet was down. Imagine, customer cannot park because the street parking is taken by construction and all other spots are taken by construction workers’ vehicles . Customer has to remote park and take Uber. Then the uhaul facility’s internet was not working and could not be restored in the half hour I waited. I had to re-book and drive farther and incur more mileage charges for the rental. On top of that I lost valuable time. I realize business is not perfect, all I’m asking for is consideration. Thanks.
Victor M