Customer Reviews for Ulster County Self Storage
(U-Haul Neighborhood Dealer)

939 reviews

1089 Kings Hwy   Saugerties, NY 12477

(845) 217-2393

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Saturday:
    9 am - 12:30 pm / 1:30 pm - 2:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 10/22/2021: 9:00 am - 11:00 am

Services at this Location:

Contact Us

(845) 217-2393

1089 Kings Hwy
Saugerties, NY 12477

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Saturday:
    9 am - 12:30 pm / 1:30 pm - 2:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 10/22/2021: 9:00 am - 11:00 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great, efficient courteous service I was asked to change my drop off location from Madisonvilke, Tenn to Maryville, Tenn to accommodate UHaul's needs. I agreed to the change

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Very satisfied with the rental process and Beverly at the Saugerties, NY location, who took all of my information and explained the entire process from pick up of the vehicle to delivering back to UHaul. She is. courteous and professional.

NAOMI C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEMARY M. 
Rating:
5.0

Great customer service. I was worried about my phone getting service when I arrived and when my phone was cutting in and out, they had a wi-fi connection service which worked out perfectly fine. They sent a driver over to make sure everything went thru and we were on our way. Highly recommend!

Johnna D. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA F. 
Rating:
5.0

Super nice, smooth, awesome experience!

JAMESM P. 
Rating:
5.0

Customer did not leave a comment.

Kenn C. 
Rating:
5.0

Very helpful and friendly! Thank you!! I will be a return customer at this location.

JACOBM H. 
Rating:
5.0

The lady who helped us was very informative and kind. I would go back and is this location again.

DAWNMARIE F. 
Rating:
5.0

Beverly was so kind and helpful. She explained everything well and helped hook up the trailer. She's was wonderful, I highly recommend this location to anyone looking for great customer service!

MICHELEE N. 
Rating:
5.0

Several rentals here and never an issue.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
4.0

Long way away from my location

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Milady A. 
Rating:
5.0

Customer did not leave a comment.

Cathleen M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

Fix the Key pad ... would speed things up. the owner seemed to be having problems with the key pad and It would not respond when asked prompted to use the electronic pen to indicate acceptance of credit card details.. the machine failed 3 times and the process had to be manually up loaded..

JONATHANE I. 
Rating:
5.0

Customer did not leave a comment.

VINCENTP R. 
Rating:
3.0

I dropped it off when they were closed. Seemed clean enough from the outside (on the grounds).

Urana K. 
Rating:
4.0

nothing - they did a great job, thanks!

MIRIAM B. 
Rating:
5.0

Customer did not leave a comment.

SHERRY P. 
Rating:
5.0

Such a pleasure doing business with them. I will definitely be returning to this location next time I am in need of service.

Kiersten D. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA F. 
Rating:
5.0

Customer did not leave a comment.

THOMASR B. 
Rating:
5.0

This facility is located in a "rural" area. It is not gated, so access is 24-hour. The office is open during "normal business hours." We stored here for 17 years with zero security problems. We did have some dust inside the unit, which was not unexpected, so cover dust-sensitive items. We NEVER had any water damage or other types of problems. The folks here are extremely helpful and will do everything they can to help renters.

JIM AND PEGGY H.  |  Overall Experience 
Rating:
5.0

Beverly is a gem.

JAMES H. 
Rating:
3.0

The rep at pick up location didn't inform us change Of drop off location and also misinformed us of the hours the truck must be returned. She said as long as we returned by noon on the day of return, we wouldn't be charged for the additional day but we were charged for an additional day for two hours over the deadline. Will appreciate a refund. If the location was changed, and if the rep didn't misinform us, we would have returned the truck by the deadline.

STUART W. 
Rating:
5.0

She was so helpful and full of knowledge. She was happy to hear that I had a lot of large truck experience.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

JANINERUTH O. 
Rating:
5.0

This is one of the best run businesses I can think of. The operators are so helpful, knowledgeable, friendly and fun!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Please let customers know — in advance — that they will be required to have an emergency contact on hand (via phone) at the time of rental. This way, the customer's emergency contact. Am be ready and available to receive a confirmation call from the U-Haul rep.

ALEXIS D. 
Rating:
5.0

The manager in attendance was excellent. She is extremely professional, well spoken and helpful. This was a very good experience!

STEPHENCORY W. 
Rating:
4.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Brittania S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Continue the excellent work

FERMIN A. 
Rating:
5.0

Continue doing what you are doing. This is a great location staff is wonderful and very knowledgeable

FERMIN A. 
Rating:
5.0

Great customer service

OSCAR M. 
Rating:
5.0

No improvements needed great service all the time

NANCY M. 
Rating:
5.0

every thing was great staff is Excellent

GORDON A. 
Rating:
5.0

Excellent authentic service with a smile. Thank you Beverly. You couldn't have been more helpful.

HOPELYON J. 
Rating:
5.0

Everything was as I expected. The service was great in both locations. The truck was clean. I was a little lost on the first email with the inspection of the truck but it was all good. You will be my first choice if anyone asks me. Thank you all for your hard work.

Ann-Marie B. 
Rating:
3.0

not enough leg room

Tom B. 
Rating:
5.0

Friendly and professional.

Alex L.  |  Overall Experience 
Rating:
5.0

The owners are extremely pleasant and professional. Always available and willing to help to make it an easy experience.

Kim A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

excellent service

THOMASJ S. 
Rating:
5.0

Customer did not leave a comment.

Aristotle M. 
Rating:
5.0

Previous renter caused trailer to smell heavily with gasoline fumes

JOSEPHF M. 
Rating:
5.0

Customer did not leave a comment.

JOHNH P. 
Rating:
5.0

Everything was great thanks to Beverlys excellent service.

ERICH B. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA F. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA F. 
Rating:
5.0

Owner was very friendly and professional, I have never rented a vehicle and had it be such a pleasant experience before. Never tried to nickel and dime me to death either, or upsell, which was a relief.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAP W. 
Rating:
5.0

Thanks for being so helpful Beverly and telephone support when I had a question

Jane H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
4.0

This location has always been good to work with. It's the UHaul company that is the problem. Websites that don't work, online reservation processes that don't work, overdone security questions, concerns about the privacy and security of the information entered. She kept telling me "the company needs this", and I kept saying "I put in in online" !

william T. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDM M. 
Rating:
4.0

Customer did not leave a comment.

Judith F. 
Rating:
4.0

It would be great to have a reminder to bring an ez pass for tolls.

LAURAM H. 
Rating:
4.0

Nothing

FRANCISJAMES T. 
Rating:
5.0

This is my first time using this location and will be my "go to" from this point on. Great, professional customer service. Thorough, friendly, organized.

MICHAELVAUGHN B. 
Rating:
5.0

Everything was great. Equipment was clean and ready to go. Customer service was fantastic. Very friendly.

KEITH W. 
Rating:
5.0

The staff at the Saugerties, NY office were great! They made the entire process very easy. I would certainly use them again in the future. Thank you

Jason W. 
Rating:
5.0

The Uhaul representative at this Saugerties, NY location, Beverley, was extremely kind and thorough. She made the process very easy to follow and attended to all details in a friendly and attentive manner. It was a pleasure to deal with her.

MARCORENATO D. 
Rating:
3.0

Some weird extra security measures were “required” last minute. A photo of me in the office An emergency contact they insisted on calling right then.

RICHARDK B. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLENOBLE S. 
Rating:
5.0

Very nice owner

KARINLEE R. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Fast and friendly service at the Kings Highway location.

Nick K. 
Rating:
5.0

Nothing to improve at this location.

Paul Timothy B. 
Rating:
5.0

Customer did not leave a comment.

DEREKJ S. 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

Great Experience Great service!! 100% satisfied

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Bethany H. 
Rating:
5.0

The truck I rented had the low beam headlight was not working had to drive with high beams on. Was praying I didn't get pulled over

HILDAANN P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

TRAVISJAMES G. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA E. 
Rating:
5.0

Definitely... this location was awesome. She was super friendly and knowledgeable. THANK YOU SO MUCH!! infinity stars 🌟

Maritza R. 
Rating:
5.0

I have rented here before I find staff very helpful. This was first time by phone I guess it wasn't to bad

gordon A. 
Rating:
5.0

Customer did not leave a comment.

GERRIT S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE N. 
Rating:
5.0

Customer did not leave a comment.

ZDZISLAWS B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASARTHUR L. 
Rating:
5.0

Beverly at the counter is an absolute delight. So professional while also helpful and friendly. She is an asset to the organization and a reason I would pick this particular location again for any future needs.

ANTONK D. 
Rating:
4.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASBURNS H. 
Rating:
5.0

Friendly service!

Jacek S. 
Rating:
5.0

Customer did not leave a comment.

PHILIPRALPH G. 
Rating:
5.0

People were great! Trailer was very unstable at 55mph. I had 12hrs of working to keep it from swaying .

MA P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
4.0

Customer did not leave a comment.

BRIANJAMES S. 
Rating:
5.0

Counterperson was very patient and helpful in walking me through the process of picking up and dropping off my truck. The office and truck were clean and sanitized. She answered all my questions and provided tips and sent videos to make the process run smoothly. I would definitely rent again from Uhaul in Saugerties.

Patrick T. 
Rating:
5.0

The lady was so nice and helped me with all my questions. Excellent service

Mike E. 
Rating:
5.0

Bev and her staff know customer service, so why go anywhere else.Thanx

DAVIDTODD T. 
Rating:
1.0

took over an hour to check in even tho I had done all the necessary pre-work. The van smelled like smoke. It wouldn't' go faster than 3 miles per hour for about a half mile.

Jerelynn M. 
Rating:
5.0

Sorry I forgot the woman's name but she was very kind and super helpful with any questions I had.

ELIZABETHANN O. 
Rating:
5.0

Customer did not leave a comment.

GREGORYV H. 
Rating:
5.0

The management at this location is superb. I have witnessed Beverlee with many other customers and notice she offers exemplary service to all. The property is tended to and always clean.

MORIAH V. 
No reviews have been submitted for this location.

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