Customer Reviews for Ulster County Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ulster County Self Storage

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ANDREW B. on

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The customer service was excellent. Personable, thorough, knowledgeable, and efficient. Highly recommended.

HENRY F. on

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Location fine. Truck compartment had a leak behind the driver towards the front. Truck CAB has a leak above the driver.

RAY T. on

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Nothing. This location is the best and a great asset to our community.

Jim W. on

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Picking up the vehicle by using the Internet was a nightmare.1hour and a half.to many questions and verifications.not complaining about the individual rented,just the hertz app

DAVID S. on

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While the tank of my rental was noted to be full, I drive exactly 30 miles and when I refilled the tank to Full, it requires over 4 gallons. This is because the gas tank in my rental vehicle was not FULL when rented. I have the printed receipt for the 4+ gallons I put in as well as a copy of the ometer. I feel very cheated by this rental and by the company and plan to never use it agan. Further, I will be contacting the Better Business Bureau and submit bt the gas receipt and the proof on only 30 miles of use. I want an immediate refund of the 3 extra gallons that I was forced to put in-$9!

Franck D. on

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The customer service person at the desk, Beverly, was terrific. There were six customers waiting to pick up their rentals, all on the edge of dissatisfaction because of the wait, that due to a somewhat temperamental computer program; through it all, she fielded every ones question personably and somehow made the process work. I will use U-Haul again, as the need arises. Thanks.

Lisa S. on

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Beverly is so accommodating and helpful...Flawless transaction all the way around.

Patricia C. on

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Service at the Saugerties site was professional and thorough. It would be helpful however for Uhaul to provide specifics about status of cargo vans as commercial vehicles - at least for New York State- so that customer is clear on legality of driving on parkways in the state. Also, information about ability to use or not use personal ezpass devices at tolls should be provided.

Donald I. on

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Beverley was very pleasant to deal with. Very patient and informative. Thank you.

sarah c. on

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We love this U-Haul location...our go to! And Bev is the best!

Suzanne V. on

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This place is amazing. No improvements needed!

Peter V. on

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Very professional and very helpful and knowledgeable Thank you so very much for making our move so easy!

Jason K. on

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Hope G. on

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Teresa C. on

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The attendant gave us impeccable service , unlike the Kingston location. I would return or refer someone to the Old kings Highway location anytime.

Judith F. on

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David T. on

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The billing at the close of the contract was not clear, could’ve been better explained, other than that, things went smooth, great staff at the location...

Hope H. on

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Tara P. on

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Tove I. on

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Gerardo S. on

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Paul D. on

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Everything went so easy!

Irene H. on

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Friendly and cooperative service.

Sarah C. on

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Always the best! And Bev is always amazing! See you all again soon!

Daniel D. on

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Erin D. on

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Donald L. on

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Michael B. on

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Love the location of the UHaul rentals, will use it in the future, professional service.

Irene H. on

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Michael M. on

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Not a thing the service representative was the best I've ever seen. She was extremely friendly, very knowledgeable and very helpful to me. I will recommend her and u haul to all my friends and family members.

OSCAR M. on

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Beverly was a great help to me

Carol B. on

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JORDAN B. on

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Excellent service. Second time using this facility will again when the time comes.

Joe F. on

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JT E. on

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Daniel S. on

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Beverly is the nicest woman in the planet. We love renting from her.

Darlene W. on

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Check in was extreme. Felt like I was undergoing a criminal check. Took way to long for a stressful moving day.

Grace J. on

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JAMES K. on

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JOHN B. on

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Leslie S. on

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try to do specials its a little pricey trucks dont really get good gas milage so you have a little cost there it is what it is

James F. on

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Great experience all around!

John R. on

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Friendly and professional service. Very clear on expectations and procedures.

Nerina R. on

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Judith F. on

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Eric B. on

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Remove dolly & blankets from back of truck unless customers request them .. it takes up space in the back of the truck ( Space that I paid for & couldn’t use ! ) it’s also dangerous!

Lisa P. on

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I cannot think of anything that could be improved upon. Excellent representation.

JULIE R. on

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Gary N. on

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Judy E. on

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Amanda R. on

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The woman that helped me with this rental was fantastic, came across a few bumps in the process, but she was patient as I found contacts to verify for emergencies, got me exactly what I needed for my move and was so wonderfully understanding of my situation. Moving, especially unexpectedly is so extremely stressful and she did everything to make it easier for me. would def highly recommend. Thank you - ps, the only reason I marked the location only 4 stars was due to muddy parking lot. :)

Michael M. on

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Jeremy B. on

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RAY T. on

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Nothing. They are the best and the community is lucky to have this local U-haul!

Juliet W. on

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Sales person was extremely patient and helpful.

Andrew D. on

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Easy and no fuss drop off well after business hours had closed!

Dawn F. on

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Beverly was a lot of help

Charles V. on

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Beverly is the best ever Uhaul representative! She is thoughtful and always willing to help. She is thorough, and she explains everything. It is always a pleasure to do business with her! I will always recommend this Saugerties location to everyone needing a rental in the area.

Laura R. on

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Pete M. on

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John T. on

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Great customer care and really personable staff. It has all the usual U-Haul quality and equipment, but it's paired with the feeling of a local place and owner/operators who actually care about what they are doing. The best location I've been to by far (I've also used Kingston and Poughkeepsie).

Brian W. on

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The service was quick and friendly. The vehicle ran well. I do not see any way to improve service. The whole rental experience was SO much better than I had anticipated. Keep up the good work!!!!

john O. on

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Come on - out of the back of someones house? Not very professional. I expect that out of Rent-A-Wreck.

Jerry L. on

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service is great and staff is always very helpful

Auggie W. on

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Chris m. on

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Friendly and efficient

Campbell M. on

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The guys you sent to load the truck were awful Our big screen tv 9 months old is so damaged Numerous other things were damaged tables pictures and chips in the furniture to name but a few We would like $2000 to replace everything

John R. on

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cargo trailer was not available and could not be picked up. Very upset.

anthony c. on

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Jeremy M. on

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Beverly was wonderful!

Tom B. on

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Xi Y. on

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sarah c. on

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Everything you do is great! If at all possible, if the policy could eventually be changed to simply bringing the tank back full it sure would make calculations easier. Pick up full. Bring back full. That’s it!

Matthew W. on

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This location was exceptional. Well above and beyond any other I have been to. The staff was so helpful, polite, and curtious. The product and services available were great, and the facility was very clean and organized. Wish I lived closer and could use them again.

Marie W. on

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robert b. on

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Being a regular customer at the Ulster Ave Kingston NY location, I didn’t appreciate the phone call to my father as a “reference”, but otherwise Beverly was terrific and I would use this location again. As I write this, I’ve been on hold now for 10 minutes calling 1-800-go UHaul to inquire about a business account... ???

deborah a. on

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Steven A. on

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Great place and great people to work with everytime!

Michelle K. on

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JOE G. on

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Beverley was very helpful and friendly

Andre N. on

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Bev runs a first class operation. Very friendly and informative. Easy check in and out and very reasonable. Clean truck that was fun to operate! I'd recommend this U Haul location to anyone.

William B. on

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Great service and management. Really a pleasant woman to work with. I'm a big fan!

Carl S. on

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John H. on

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The easiest, most professional and pleasurable rental experience to be had. Beverly is the best, she explains the terms clearly and precisely. The equipment is clean and ready for the job. I cant say more here really, you'll just have to see for yourself ! Take it from me you'll not be disappointed.

William S. on

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Agent came out immediately upon my arrival. After a quick inspection and a signature, I was on my way.

gerad l. on

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Suzanne d. on

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I used the mobile pick-up. I have verizon and there was not a strong enough signal to send pictures requested. I had to call customer service and was on hold for 20 minutes. It took more than 45 minutes to pick up truck. Drop off I could not even get one bar so put keys in drop box. That was fine and truck was checked out in the morning. The truck had front end issues that made driving challenging. I would have picked up at a different location if I had known it was going to be so hard to check out.

Courtney B. on

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Bill L. on

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Beverly was very informative,accurate and helpful all within the same transaction. I would highly recommend their Uhaul services to anybody who asks.

Donald B. on

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Excellent customer service.

John D. on

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Bryan G. on

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kenneth w. on

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She was amazing! Went way above and beyond and it was truly appreciated

Joe M. on

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Maurice H. on

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Nice customer service.

Allen W. on

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Vincent M. on

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Eliyohu F. on

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John H. on

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Without a doubt your next customer will be completely pleased. The service was very courteous, professional and quick. She fully explained everything during the process and made the entire rental experience the best. I couldn't recommend a finer establishment to do business with. The owners of this facility are certainly an asset to your company. Thank You, John Hoffmann

Thomas C. on

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