Customer Reviews for Ulster County Self Storage
(U-Haul Neighborhood Dealer)

899 reviews

1089 Kings Hwy   Saugerties, NY 12477

(845) 217-2393

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed
  • 7/7/2021: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(845) 217-2393

1089 Kings Hwy
Saugerties, NY 12477

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed
  • 7/7/2021: 9:00 am - 12:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service

OSCAR M. 
Rating:
5.0

No improvements needed great service all the time

NANCY M. 
Rating:
5.0

every thing was great staff is Excellent

GORDON A. 
Rating:
5.0

Excellent authentic service with a smile. Thank you Beverly. You couldn't have been more helpful.

HOPELYON J. 
Rating:
5.0

Everything was as I expected. The service was great in both locations. The truck was clean. I was a little lost on the first email with the inspection of the truck but it was all good. You will be my first choice if anyone asks me. Thank you all for your hard work.

Ann-Marie B. 
Rating:
3.0

not enough leg room

Tom B. 
Rating:
5.0

Friendly and professional.

Alex L.  |  Overall Experience 
Rating:
5.0

The owners are extremely pleasant and professional. Always available and willing to help to make it an easy experience.

Kim A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

excellent service

THOMASJ S. 
Rating:
5.0

Customer did not leave a comment.

Aristotle M. 
Rating:
5.0

Previous renter caused trailer to smell heavily with gasoline fumes

JOSEPHF M. 
Rating:
5.0

Customer did not leave a comment.

JOHNH P. 
Rating:
5.0

Everything was great thanks to Beverlys excellent service.

ERICH B. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA F. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA F. 
Rating:
5.0

Owner was very friendly and professional, I have never rented a vehicle and had it be such a pleasant experience before. Never tried to nickel and dime me to death either, or upsell, which was a relief.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAP W. 
Rating:
5.0

Thanks for being so helpful Beverly and telephone support when I had a question

Jane H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
4.0

This location has always been good to work with. It's the UHaul company that is the problem. Websites that don't work, online reservation processes that don't work, overdone security questions, concerns about the privacy and security of the information entered. She kept telling me "the company needs this", and I kept saying "I put in in online" !

william T. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDM M. 
Rating:
4.0

Customer did not leave a comment.

Judith F. 
Rating:
4.0

It would be great to have a reminder to bring an ez pass for tolls.

LAURAM H. 
Rating:
4.0

Nothing

FRANCISJAMES T. 
Rating:
5.0

This is my first time using this location and will be my "go to" from this point on. Great, professional customer service. Thorough, friendly, organized.

MICHAELVAUGHN B. 
Rating:
5.0

Everything was great. Equipment was clean and ready to go. Customer service was fantastic. Very friendly.

KEITH W. 
Rating:
5.0

The staff at the Saugerties, NY office were great! They made the entire process very easy. I would certainly use them again in the future. Thank you

Jason W. 
Rating:
5.0

The Uhaul representative at this Saugerties, NY location, Beverley, was extremely kind and thorough. She made the process very easy to follow and attended to all details in a friendly and attentive manner. It was a pleasure to deal with her.

MARCORENATO D. 
Rating:
3.0

Some weird extra security measures were “required” last minute. A photo of me in the office An emergency contact they insisted on calling right then.

RICHARDK B. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLENOBLE S. 
Rating:
5.0

Very nice owner

KARINLEE R. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Fast and friendly service at the Kings Highway location.

Nick K. 
Rating:
5.0

Nothing to improve at this location.

Paul Timothy B. 
Rating:
5.0

Customer did not leave a comment.

DEREKJ S. 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

Great Experience Great service!! 100% satisfied

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Bethany H. 
Rating:
5.0

The truck I rented had the low beam headlight was not working had to drive with high beams on. Was praying I didn't get pulled over

HILDAANN P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

TRAVISJAMES G. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA E. 
Rating:
5.0

Definitely... this location was awesome. She was super friendly and knowledgeable. THANK YOU SO MUCH!! infinity stars 🌟

Maritza R. 
Rating:
5.0

I have rented here before I find staff very helpful. This was first time by phone I guess it wasn't to bad

gordon A. 
Rating:
5.0

Customer did not leave a comment.

GERRIT S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE N. 
Rating:
5.0

Customer did not leave a comment.

ZDZISLAWS B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASARTHUR L. 
Rating:
5.0

Beverly at the counter is an absolute delight. So professional while also helpful and friendly. She is an asset to the organization and a reason I would pick this particular location again for any future needs.

ANTONK D. 
Rating:
4.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASBURNS H. 
Rating:
5.0

Friendly service!

Jacek S. 
Rating:
5.0

Customer did not leave a comment.

PHILIPRALPH G. 
Rating:
5.0

People were great! Trailer was very unstable at 55mph. I had 12hrs of working to keep it from swaying .

MA P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
4.0

Customer did not leave a comment.

BRIANJAMES S. 
Rating:
5.0

Counterperson was very patient and helpful in walking me through the process of picking up and dropping off my truck. The office and truck were clean and sanitized. She answered all my questions and provided tips and sent videos to make the process run smoothly. I would definitely rent again from Uhaul in Saugerties.

Patrick T. 
Rating:
5.0

The lady was so nice and helped me with all my questions. Excellent service

Mike E. 
Rating:
5.0

Bev and her staff know customer service, so why go anywhere else.Thanx

DAVIDTODD T. 
Rating:
1.0

took over an hour to check in even tho I had done all the necessary pre-work. The van smelled like smoke. It wouldn't' go faster than 3 miles per hour for about a half mile.

Jerelynn M. 
Rating:
5.0

Sorry I forgot the woman's name but she was very kind and super helpful with any questions I had.

ELIZABETHANN O. 
Rating:
5.0

Customer did not leave a comment.

GREGORYV H. 
Rating:
5.0

The management at this location is superb. I have witnessed Beverlee with many other customers and notice she offers exemplary service to all. The property is tended to and always clean.

MORIAH V. 
Rating:
5.0

Customer did not leave a comment.

Lucjan N. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
3.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Very friendly staff.

Jon Michael A. 
Rating:
5.0

I had a very enjoyable experience. Would come back again to this location if I need another uHaul. Thank you!

JONATHAN C. 
Rating:
5.0

Nothing! the woman running this place is wonderful and your lucky to have her. If anything you should give her a raise! Good people are hard to find!

JENNIFERBETH N. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Darlene Leigh P. 
Rating:
5.0

Excellent, Helpful and Friendly service, Support your local businesses, Highly recommended!

DAVIDTODD T. 
Rating:
5.0

Keep doing what you are doing and make the next day better than the day before

Shirlen P. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

LORRAINEL P. 
Rating:
3.0

It was convenient, and I had good service once I dealt with a person inside. However, I was suppose to do a mobile pickup. My location service on my device was on, but I kept getting a message saying it wasn't. I experienced the same thing at drop off. By the time the site opened for business, and I could finish the transaction, I was already 1.5 hours behind schedule.

MICHELLEANNE K. 
Rating:
5.0

Customer did not leave a comment.

Silas A. 
Rating:
5.0

Has always been an excellent experience. Beverley runs the friendliest and most professional UHaul office I've used, nationwide. I've moved across the country and will miss her. Thanks, S.

SHEILA H. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

I didn't notice until I started loading at 03:30 am, that the floor of the trailer was very flimsy. It looks as though it would have to be reinforced, in the future, and it held up fine from NY, to Florida.

PAULJ W. 
Rating:
4.0

Customer did not leave a comment.

GERARDMICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

NANCY M. 
Rating:
2.0

Despite completing all of the "pre" rental process (pre-paying, pre-submitting copies of my drivers license, etc.) I was still in person with the pick up location staff for about a half hour. This was time that I did not have to spend. The technology wasn't working properly, the staff took 2 calls while I was there, and had to contact 2 of my references all while I waited. This was unreasonable. I might have been more understanding if my rental vehicle was actually at the promised location when I made the reservation. Only after providing my credit card information and over an hour later, was I made aware that instead of driving a round trip of about 30 minutes to pick up the vehicle, I spent 2.5 hours round trip to pick it up as the location was changed to the better part of 50 miles away. This is also completely unreasonable and ultimately is the reason that I will find another company to work with in the future. My time is valuable and you treated me as if it was not.

David D. 
Rating:
4.0

Don't advertise $19.95 rental. The insurance is presented in such a way that it panics you into purchasing that for another $14. Then zero miles included?? That $19.95 rental...not per day but for a few hours...cost me just under $75! Yikes!

BARBARAANN K. 
Rating:
5.0

The lady there was very friendly and helpful.

JohnW K. 
Rating:
5.0

Customer did not leave a comment.

AristotleE M. 
Rating:
5.0

Customer did not leave a comment.

Charlie S. 
Rating:
5.0

I normally don't write reviews But this location they earned it I had the best experience with u haul at this location. It was very professional. Everything was ready for me before I got there I normally worry about contract with any company this time I felt I'm in good hands and I was. I highly recommend this location Its always good to give people credit when you know they deserve it. Thank you!!!

AMINK H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

I was very upset over the time it took for the computer to get my paper work prepare so I could leave with the truck. I waiting over 45 minutes for the paper work and you would think you guys would of gave me discount not only for the wait and the inconvenience but I'm a first responder As well . Very bad business if you ask me will never rent with uhaul again and will all my friends to go elsewhere as well ....

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
3.0

After submitting all the information required when making reservations online, it is ridiculous that the pickup process took more than an hour. That resulted in wasted time and impinged the plans for the day. What problems were there, you wonder: A. If you expected to use an app without having to do an in-person contact (in these CoVid times that would be a great benefit), sorry! Absurdly the app says you are not at the site! Apparently it uses the "wifi" and doesn't recognize that you are at the site unless you walked into the office!! B. The app requires many previously unexplained and surprising new requirements when trying to use the "automated" check-out process: a) Multiple alternate contact persons (I was asked first for 2 contact people, and then an additional third and fourth person!) b) Each contact person apparently needed to have a different phone number from you, and from each other (not explained on the app) c) The contacts you specify need to be ready to answer a call from UHaul on-demand d) Passport information and the passport itself for image capture e) and optional alternative was your lease! Why wouldn't they specify these requirements when you reserve online? Apparently it is some "security measure" to spring on you after the fact! I did expect to provide a drivers license, my personal auto insurance, and a credit card -- other than these all other requirements seem extremely arbitrary to be asking with no prior expectation.

Madhavan R. 
Rating:
5.0

Customer did not leave a comment.

jane Q. 
Rating:
5.0

I can't explain how pleasant this lady is at this , location. I forgot her name but she represents customer service at its finest. She was kind, patient , knowledgeable and just a good helpful person all around.

LINDAMARCIA M. 
Rating:
3.0

The 15' truck I reserved was not available. There was no price adjustment for the downgrade to a 10' truck however, additional miles were included with the rental. The employee Beverly provided excellent customer service - she was apologetic for the unplanned downgrade and very willing to request additional mileage to offset some of the inconvenience.

JEFFREYMICHAEL M. 
Rating:
5.0

Beverly is great

CHRISTOPHERP B. 
Rating:
5.0

Customer service is the best!! Smooth and fast in & out. Extremely helpful & friendly staff! Wouldn't go anywhere else.

970912286 W. 
Rating:
5.0

we use u haul 4 or 5 times a year this time was the first time van was not clean smelled like animals as we had already loaded our things we did not return it until after we did our delivery but we will use them again as they are always the best just a mix up I am sure!!

JON-TAYLOR E. 
Rating:
4.0

Difficulty with the smart phone app, loading. No good signal in that area. App should no rentals when I went to drop truck off so I just left the key in the drop box and tried the chat to let them know what time I was there to drop it off. It all worked out in the end but was frustrating and time consuming. In the future I will pick up when the office is open.........much easier.

Melodie W. 
Rating:
5.0

Thank you for making this a very smooth and lovely move.

Annecy B. 
Rating:
5.0

I was very happy with everything.

Carol M. 
No reviews have been submitted for this location.

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