Customer did not leave a comment.Michael L.
Customer Reviews for Ultramar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Khizar R.
The idea of mobile check in is great but it took almost 30 minutes waiting in the parking lot before I could get the keys. I tried your chat function, twice, to see what was taking so long but never received any response .Craig W.
Customer did not leave a comment.Nick M.
It's a gas station. No other UHaul units in sight. Didn't think we were at the right location.Paul M.
I should have been more specific as to where I would be in Kitchener, so the recommended drop off could have been closer.Paul P.
This locations is a gas station. The staff were more focussed on helping gas station customers then helping U-Haul customers. I'm not too sure why I had to pick up the truck at a gas station when there is a U-Haul outlet less then 5 minutes away. Also when I ordered the van over the phone (the online ordering was down) I asked for an appliance dolly. When I picked up the van there was no dolly. I ended up going to the U-Haul outlet to pick one up. Total waste of time!Jason H.
Signs to advise customers where to park the truck.mark C.
Customer did not leave a comment.STEVENM A.
Better parking spots for big trucks please!Supriya V.
Customer did not leave a comment.zia K.
The pick up was very complicated and the staff member seemed very confused. It took 35 minutes for me to finally receive the keys. I was not told anything about the truck (location of certain things, how to operate the ramp, information about gas, drop off expectations etc).Ana M.
Experienced staffClarence D.
Get rid of this location!! Not equipped to be a uhaul rep! I wasted an hour dealing with a van that was covered in ice/snow WHICH I HAD TO SCRAPE OFF. CARGO AREA WAS COVERED IN DIRT. This resulted in my possessions getting dirty! Luckily I did bring a drop sheet but it only covered a small area. After this experience l will never rent from U-haul again.Tom S.