Customer Reviews for U-Rent Storage
(U-Haul Neighborhood Dealer)

5,276 reviews

220 E 117th St   New York City, NY 10035
(Btw 2nd & 3rd ave)

(212) 643-8076

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–3 pm

Services at this Location:

Contact Us

(212) 643-8076

220 E 117th St
New York City, NY 10035
(Btw 2nd & 3rd ave)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

NELLY R. 
Rating:
1.0

We got told to leave by the end of the month because they were closing down. The elevator was broken so we had to carry everything down the stairs. Meaning we had to leave some of our items because they were simply too heavy to carry down. Then we were told we were going to a new location. I thought this meant we would pay as usual the first of the month just to find out we got sent to a whole different company.

Johana B.  |  Overall Experience 
Rating:
3.0

Take care of the vehicle. It was in a bad shape .

Man N. 
Rating:
5.0

Customer service was excellent

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

Tim John J. 
Rating:
5.0

Thank you and keep up the great work. :)

dwayne D. 
Rating:
5.0

Very good and safe equipment

GARYG S. 
Rating:
5.0

Courteous knowledgeable efficient and quick

JOSE O. 
Rating:
5.0

The service was extremely excellent.

Andre S. 
Rating:
4.0

The location was great! I was swiftly given my keys and allowed to go on my way. Upon return an employee backed the truck in the drive way for me which was much appreciated. I would highly recommend using uhaul for any moves.

Madeline K. 
Rating:
5.0

Customer did not leave a comment.

ALBERT G. 
Rating:
5.0

Adam is an excellent professional,provided seamless experience with a great attitude! Thank you Adam.

Maksim D. 
Rating:
4.0

The staff member who tended to me was professional, kind and a good listener. He met all my needs during my time of pick up.

Jessica W. 
Rating:
5.0

Inform clients that there is a charge per mile during the reservation process

Giavanna G. 
Rating:
1.0

Eric was the best of this entire experience. However, I was given another charge when returning the vehicle and there was extra gas that I was told could not be deducted from my total bug there would have been no problem adding a charge if I has not put any gas in the vehicle at the return. And I was not notified prior to getting to the place to p/u the vehicle that they didn't have a dolly. I had to go all the way to the Bronx for a dolly 😶. I recommend anyone to find another truck rental company.

Tonya H. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Nothing everything about 117 st was great

GABRIEL O. 
Rating:
5.0

My experience was great , No improvement needed . Please keep those staff members together .

Claude M. 
Rating:
5.0

THE GUY ADAM HE WAS AN AMAZING HELP!!! I would high recommend him for a good experience and good costumer service ONCE AGAIN SHOUT OUT To YOU ADAM THANK YOU SO MUCH🙏🏽

Bebe N. 
Rating:
5.0

The guy working there was super helpful

Madison G. 
Rating:
5.0

Everything is well

CONRAD W. 
Rating:
2.0

I didnt know I would be paying for insurance and the after hours service fee

Justine J. 
Rating:
5.0

Customer did not leave a comment.

ANA M. 
Rating:
5.0

Nice attention

OLBIN M. 
Rating:
5.0

Customer did not leave a comment.

Naquann R. 
Rating:
5.0

Very accurate and great service

Comlan Marius G. 
Rating:
5.0

Just better maintenance

Mia O. 
Rating:
2.0

I showed up early and was ignored for about 15 minutes. The dolly I ordered and Paid for was not available.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Fotis G. 
Rating:
5.0

Easy to organize, truck was clean and ran smoothly. Pick up and drop off were easy to navigate.

Savanna C. 
Rating:
4.0

Customer did not leave a comment.

LINO J. 
Rating:
5.0

Staff was professional and helpful. The online reservation was efficient. The van was clean and drove just fine. We paid what we expected. Overall a very good experience!

Caroline Y. 
Rating:
5.0

Just keep doing it 💯

Marc C. 
Rating:
5.0

Keep up the good work

Emmanuel A. 
Rating:
4.0

The gentleman at this site is extremely helpful, and professional!

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
1.0

Employee behind the desk was asleep when I showed up, and did not wake up to help me. Then who I assume was his wife had to help me. The vehicle was covered in dirt and scratches, and the passenger side mirror was cracked and basically unusable. Even the alley where the vehicles were parked was full of trash. Worst Uhaul experience I have ever had.

Gregory V. 
Rating:
5.0

Customer did not leave a comment.

Ioulia G. 
Rating:
4.0

Customer did not leave a comment.

Andres W. 
Rating:
5.0

Very nice and helpful!

ELIESERUBY M. 
Rating:
4.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

The agent that took care of my rental was friendly and understanding. I thought my son did it online for me.The agent told me no problem i can help you start and complete the rental process. I can tell that the Agent is respected by his peers by how smoothly my rental exprience went.The agent had a cheerful and pleasant demeanor. i will tell everyone at my job and also my family to come to this location if they are ever in need of a U-HAUL.

Okina L. 
Rating:
5.0

I will continue renting from you guys

ANA C. 
Rating:
3.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

Not clear on where to park the vehicle upon returning. Very friendly and helpful staff at desk.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL S. 
Rating:
2.0

Customer did not leave a comment.

Hayden B. 
Rating:
5.0

Need more cargo vans and dolly's to go with moving.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT G. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Everything was great except the app for drop offs when the office is closed. The app barely worked for me which messed up the drop off experience for me. The location and the person (Adam iirc) I had help me was absolutely perfect.

Anthony G. 
Rating:
5.0

The service at this location is always perfect. Easy in, easy out. The staff are always pleasant, knowledgeable and helpful. I really appreciate the experience at this location.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

ROYSTON M. 
Rating:
5.0

It's the 2nd year that I use this uhaul location for moving and they're always been great. Vehicle is always there, little wait time, and returning is easy. Staff has always been nice and officiant!!

Christin A. 
Rating:
5.0

Customer did not leave a comment.

Fredesvinda M A. 
Rating:
3.0

The guy that worked there was very kind. He made sure I got a clean car

Sabrina G. 
Rating:
5.0

Customer did not leave a comment.

Brandy C. 
Rating:
5.0

When asked for a call back. Please keep your word and callback. Integrity is extremely important…..

MARTINE J. 
Rating:
3.0

Customer did not leave a comment.

joyce W. 
Rating:
5.0

Staff assigned to this location are very personable, respectful and helpful. Love going to this location. Keep up the good work.

William B. 
Rating:
5.0

Keep smiling

ANGEL A. 
Rating:
5.0

This is my second time renting from this location. To be honest, Adam was the reason I came back to this location. Adam has a great personality and made me feel comfortable through the entire process. He was polite, courteous, and very professional. If I need a UHaul again, I will definite come back to this location.

Jeffrey K. 
Rating:
5.0

Very friendly and helpful.

ANGEL A. 
Rating:
5.0

Everything was good until I returned the vehicle and was told you don't give credit for a full gas tank. Everyone else does, and I feel it's imperative you change this practice. It's not fair to the customer. Of course, you charge people when gas tank is less than when vehicle was taken out, why should you not give credit for tank that's fuller than when vehicle was taken out? It's looks cheap and you taking advantage of customers.

Petr H. 
Rating:
2.0

There was only half a tank of gas available in the car when I picked it up.

Mary N. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

NOEL C. 
Rating:
5.0

Nothing that I can think of at the moment everything was good .

PORFIRIO C. 
Rating:
3.0

Customer did not leave a comment.

Brenda H. 
Rating:
4.0

Customer did not leave a comment.

angela B. 
Rating:
4.0

Customer did not leave a comment.

WENDELLJ J. 
Rating:
4.0

Customer did not leave a comment.

Theodore M. 
Rating:
1.0

I have rented from this location 2 times now because in the site it shows it opens at 8:00 am. The first time the person from the office showed up 49 minutes late. There were 5 people waiting to get vans. This last time he was late again (same person) 25 min. Last time at this place, if I have to wait, I may as well go to a closer location to my house even if they open at 9am.

Gerardo P. 
Rating:
5.0

Great team and Dave is the best!.

Abdelhay E. 
Rating:
1.0

The service was horrible. The person taking care of me, had music coming out of his phone and putting my information into it as he's doing it. The vehicle itself was completely filthy. It looked like it hasn't been cleaned in over two months it's still had over eight receipts on the dashboard For side street parking the vehicle had cracked glass on the side. It has dents all over the vehicle and the back door had two bullet holes I've been renting from U-Haul for over 20 years from different states and this is the first time that I was completely disappointed, and I was told there was nothing else available for me. The person that took care of me was not customer friendly at all. I think his name was David but I could be wrong. By the way the vehicle was in need of an oil changed it kept popping up on the dashboard. It's so sad for a company like this. Who's been around for a long time let this go on, I will never use U-Haul again

Angel C. 
Rating:
2.0

Truck had a weird brake issue. Needs to be serviced. The guy yelled at me and had really bad communication.

Shanon M. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
1.0

Dont go through uhaul

AMBER F. 
Rating:
1.0

Stop stealing people's money. You all took money from my account to pay a ticket I didn't even know about without my permission. I was not even given the chance to dispute s***. I'm getting a lawyer. Thank you.

Monique S. 
Rating:
4.0

Very good customer service

Julio C. 
Rating:
5.0

The two gentlemen who helped me pick up my u-haul were amazing!! Very helpful and pleasant to work with. Will definitely rent with them again at this U-haul location.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO R. 
Rating:
1.0

I was charged for 70 miles when I drove under 10 miles. Instead of being charged $1.99 a mile I was charged $125. Customer service has been no help. I will not be using U-Haul ever again.

Christopher G. 
Rating:
5.0

I am always satisfied with this store!!!

ALEXANDER E. 
Rating:
3.0

My reservation was cancelled without warning or direction and without my knowledge. Luckily when I arrived, the worker was incredibly gracious and understanding and was able to help me with the reservation. I had been running late to pick up the van since this is new york and I cannot get the van until I am ready to double park it and move out. The truck itself wasnt particularly clean and there were no directions on the return procedure (late fee? Do we need to fill it with gas like a rental car? Can we return to another uhaul location? How to return the car) There were no clear directions on returning the car. We returned the truck on time, and a Uhaul employee took the truck from us to repark it. I was not able to “check our” at that time or by using the app which I guess is what is expected. So I was notified on the app that the reservation was still active and the truck had not been returned which was entirely incorrect! This very much stressed me out because I did not want to be charged a late fee for a truck that was delivered on time. The check out process needs to be significantly improved. The app asked for my IPHONE LOCATION to confirm the vehicle drop off which is entirely a privacy violation. The truck should have a location tracker that is used to ping the location. Further this is not a very good way to go about confirming if the car was returned especially because location services are faulty in NYC.

Helen A. 
Rating:
5.0

Should be any car for rent to be clean good for inside and also outside

ELAMIR M. 
Rating:
5.0

Customer did not leave a comment.

leslie H. 
Rating:
1.0

Vans/Trucks should be ready AT the time of pickup. I was given a broken vehicle at that. The gas tank is broken. I don't think I should be paying for this horrendous experience.

Wren R. 
Rating:
2.0

The location overall was absolutely filthy. Where the unit was located there was human feces and general trash and debris everywhere. The interior of the location was discovered. The unit rented has numerous safety concerns to include a low battery, broken mirrors, non functioning door locks and the heavy presence of gasoline fume. Generally I'm happy with UHaul but this location missed the mark by a mile.

Fayon M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA JR B. 
Rating:
1.0

Rep showed 50 min late.

Gerardo P. 
Rating:
5.0

In my opinion, no improvement needed not so ever .. There the best.

Mario R. 
Rating:
1.0

Customer did not leave a comment.

MOUHAMADOU G. 
Rating:
3.0

The person at the garage was nice and helpful. Uhaul facility was closed so can't rate it

Bryan O. 
Rating:
5.0

Customer did not leave a comment.

Vijaypal A. 
Rating:
1.0

There was a homeless man in my truck

Magie J. 
Rating:
2.0

Great customer service Equipment is lacking

Robert G. 
Rating:
5.0

Customer did not leave a comment.

saber M. 
Rating:
5.0

Adam was the absolute best! He made the process so smooth and easy. Definitely would recommend him and this location

Yael B. 
Rating:
5.0

U-Haul let me rent a unit that was not available. I had to call around with a uhual full trying to find storage. Hooray for Manhattan mini storage. 110/1 highly recommend.

Zahif C.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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