Customer Reviews for U-Rent Storage
(U-Haul Neighborhood Dealer)

5,085 reviews

220 E 117th St   New York City, NY 10035
(Btw 2nd & 3rd ave)

(212) 643-8076

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    8 am–3 pm

Services at this Location:

Contact Us

(212) 643-8076

220 E 117th St
New York City, NY 10035
(Btw 2nd & 3rd ave)

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    8 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Best customer service!

Naoko K. 
Rating:
5.0

Customer did not leave a comment.

Roger F. 
Rating:
1.0

This moving experience was terrible. We first set the reservation for the previous day at 7pm with a mobile check out, but when we arrived, there was no way to access any of the cars, and your support informed us that this location was misconfigured or something, so we wouldn't be able to access the van. They rescheduled us for the next day at 9:30am. When we arrived the next day, the office was completely closed and several other irate customers of yours were outside in the same situation as us. We talked to your support (who were very rude and unhelpful, including one person who literally said "Jeez!" and hung up on us because she wouldn't listen when we repeated three times the location we were at) and waited for over an hour and a half, until eventually someone entered the office and let us in. He said he had informed U-Haul that he would be late, and that we were supposed to be called (we never were). Because of the delay, I had to take off work to finish moving. We also wasted $40 in transportation costs because of the two missed reservations.

Ali R. 
Rating:
5.0

I appreciated the counter service in the store as well as the assistance I had online when looking to extend my time.

AMEENAH R. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
Rating:
2.0

Reserved a 15 ft truck and chose this location specifically because it said reservation guaranteed. They only had a 10 ft truck, which meant we were unable to load all of our things in the truck for a single trip as expected. This added at least two hours to our move due to an extra round trip and having to find other people to help us move help since we had budgeted help for a single trip.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

And oil changed and washer fluid

Emmanuel A. 
Rating:
1.0

The employee showed up 35 min after the scheduled opening time, which was 1 hrs past the reservation time. The truck was filthy and smelled like marihuana. Which indicated that the previous driver smoked in the cab!!!! The gas thank was almost empty.

Simon B. 
Rating:
5.0

I sent about to get the downloaded app to work. Luckily Dave whom I met a day prior said to just call him if any issues happen. Good thing, issues did happen! Thankfully Dave the manager answered the call at 6 am store opens at 8 am

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Erick J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
1.0

I was charged a service fee I should not have been charged and when I called to discuss it I was given the run around and never got a call back about the issue

David M. 
Rating:
5.0

The counter person was great, he is an asset to your organization

Danny R. 
Rating:
5.0

The attendant was very friendly, helpful, and professional.

Ivan T. 
Rating:
5.0

Thanks you

AGUSTIN V. 
Rating:
5.0

Customer did not leave a comment.

TeAra D. 
Rating:
3.0

Customer did not leave a comment.

Ivan G. 
Rating:
4.0

Customer did not leave a comment.

George E. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Customer did not leave a comment.

Janis M. 
Rating:
5.0

Customer did not leave a comment.

alejandro R. 
Rating:
3.0

Lower price

Eli G. 
Rating:
5.0

Great customer service and the truck was ready on those and clean

Dana D. 
Rating:
5.0

My only issue was that I made sure that I filled the gas to the same level that I got it but was still charged for gas. I even have a picture of the gas gage. Please correct this.

Jacalyn S. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

I had reserved 1 furniture dolly & 6 furniture pads. However, there were no dollies available when I picked up the van. I was only given 3 furniture pads, but was charged for 4.

Preethi T. 
Rating:
5.0

Stay the valet that serve us. He a great person, and a knowledgeable salesman

AHMID S. 
Rating:
5.0

Customer did not leave a comment.

Mohamadou D. 
Rating:
5.0

Manager here is extremely helpful & always make sure the process is stress free for me.. this will be the only uhual spot I'll come to

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Kou Z. 
Rating:
5.0

Dave was an absolute pleasure to interact with. Kind, friendly, customer service at it's best! Thank you!

NISHA N. 
Rating:
2.0

The van was dirty, poorly maintained and initially provided to me on empty. It was a huge inconvenience having to gas up immediately after receiving the truck. It was a hectic start to an already hectic moving day and finding gas in New York City is not easy. The return process was a bit confusing, as the return drop box for the keys was in a random parking garage next door. With a vague sign stating, “key drop.” Overall, this location leaves much to be desired. I would only choose a true Uhaul location in the future, as opposed to a Uhaul authorized representative location. Two out of five stars. Would not recommend.

Carissa B. 
Rating:
5.0

Customer did not leave a comment.

BRENNANPALMER L. 
Rating:
1.0

When I dropped off the vehicle the parking attendant called me a bitch.

Kristina J. 
Rating:
5.0

Outstanding service Great attention to customer

Gustavo R. 
Rating:
5.0

Customer did not leave a comment.

Jaeda H. 
Rating:
5.0

Customer did not leave a comment.

Sherette C. 
Rating:
3.0

The van did not drive well. It was exhilarating and not going as fast. Something is definitely wrong with the performance of the vehicle

marisol R. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

The staff was very friendly. Everything was great.

Ari L. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Yemiao K. 
Rating:
5.0

my vehicle was ready at my pick up time, the gentlemen who helped me check in was courteous and very helpful. And the return was seamless...... only 3 minutes and I was on my way. very well done!!! Happy Holidays!!

Thomas S. 
Rating:
2.0

The van was incredibly full of hair, like it was used transport a pack of dogs We need it for transport a couch and even that we protected with plastic we ended up with hair all over the couch and clothes

Luis J. 
Rating:
5.0

Everything is perfect can you please send me my invoice. Thank Oscar Razo

OSCAR R. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
3.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
3.0

Guys believe the other reviews who said nobody was there when it's time to pick up your truck because thats my only and biggest complain. If your pick up is 9am /10:30 /11am /11:30am expect no one will be in the office to entertain and give you the keys well that happened to us in this location. The guy did come at 12nn..so please Uhaul team please be there on time and improve this matter because our time is important as well. Everything else is fine. Thanks!

Keith M. 
Rating:
5.0

Had a great experience renting a U-Haul truck from you guys. Thank you for your professional customer service

John G. 
Rating:
2.0

Your worker stole my card information and proceeded to order McDonald's worth about 30.00 and then liquor totaling over 90. No one has touched my card in years he “needed” it to check me in and that night the charges began.

Kristie A. 
Rating:
5.0

The women at the counter was very professional and informative I only wish there were more people out there with her customer service skills !

ERNEST S. 
Rating:
1.0

Make vehicles that aren't dangerous and out a customers life at risk

Kelley D. 
Rating:
3.0

Customer did not leave a comment.

Tavia C. 
Rating:
5.0

Very nice worker's

MANSOOR A. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Clean the inside cabin.

Peter G. 
Rating:
4.0

Customer did not leave a comment.

Thierry C. 
Rating:
5.0

Quick and friendly service

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Gloria L. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
4.0

Customer did not leave a comment.

arthur T. 
Rating:
5.0

Customer did not leave a comment.

JAVIER V. 
Rating:
4.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

Fatma O. 
Rating:
4.0

Great customer service

Amanda M. 
Rating:
1.0

Agent unprofessional he gave out incorrect information stating I could only have truck for 2 hours. When I returned truck he stated I didn't put gas in truck when I did and and to show receipt as well as picture taken of gas level before accepting truck. He then said I drove 95 miles where I only went to the Bronx he then said he made a mistake with a decimal when he put in the gas. I'm wondering how gamy other people he's doing this to if they are not paying attention like I did. Agent name is Ian on 117th street 3rd avenue. I will not be renting from this location anymore nor will I recommend anyone.

Chiffon F. 
Rating:
1.0

I was charged double on my credit card it showed I returned my truck at 7 am the next day when I actually returned at 5pm the previous day still trying to find out why I was charged a different amount no answers are given yet

Carlos C. 
Rating:
5.0

The lady at the desk was very helpful and, despite a long line, I was seen promptly and went from stepping up to the counter to stepping into a truck in less than two minutes. I definitely recommend doing the online check-in before you arrive - saves the staff (and other customers in line!) a ton of time. The truck worked great and the pricing was fair. I'd definitely use this location again!

Austin P. 
Rating:
4.0

No way I used 3 gallons : do you do this to everyone that doesn't buy you gas?

robert G. 
Rating:
5.0

Customer did not leave a comment.

Fiona F. 
Rating:
3.0

Every time i go here it's a issue. First time no one was there at the time schedule. Another time when i was dropping off a parking attendant helped me & he really didn't seem like he knew what he was doing. I always have to go here to make sure they close my contract. The day i drop off they don't close it so i have to go back and waste time out my day to have them close it in front of me. I just hate the inconsistency of this location in comparison to all the other locations they have

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

DAVIN H. 
Rating:
5.0

Dave and his crew are wonderful.

Abdelhay E. 
Rating:
4.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

Customer did not leave a comment.

ANTHOIE D. 
Rating:
1.0

This location has a lot of issues about being on time for customers so my opinion is to get more reliable staff worjkers.

RUSSELL B. 
Rating:
1.0

Horrible experience, still dealing will billing. Will not use again

Meredith C. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Always a pleasure doing business here.

Makada M. 
Rating:
1.0

The truck pictures showed it was great condition but when I picked up it was smashed in all sides. There were stones and it was poor in condition. The tire pressure light was on and I just returned it after driving 3 miles total as it did not feel comfortable. I should have received my money back but U-Haul did not care.

Akash J. 
Rating:
5.0

I had no problems at all.

Christopher A. 
Rating:
5.0

Dave was incredibly helpful, even helped us load things from our car into the van!

Sarah L. 
Rating:
3.0

The Grand Concourse location was friendly, clean and efficient. When I'm picked up my vehicle from West 23rd, the guys moving the vans were slow and unfriendly. Worse, my van then had electrical problems which made us lose two hours during our move and led to a repair truck having to come and jump the vehicle. Not a pleasant day at all this time with UHaul.

Nick H. 
Rating:
5.0

Was in and out within minutes. U-Haul representative was kind and courteous. Walked me to my rental, and walked me through my online options. I recommend this location Highly.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Excellent experience!

Jason H. 
Rating:
5.0

The van was really old and rickety.

Garrison P. 
Rating:
5.0

Sales associate was super helpful!

Eric P. 
Rating:
4.0

Customer did not leave a comment.

DIONNE L. 
Rating:
3.0

- make pick up and drop off faster, it took too long - have more moving dollies available (I reserved 2 and got 0)

Paul D. 
Rating:
2.0

Very dirty truck

Alessandro M. 
Rating:
3.0

Customer service was friendly and welcoming however the lot where the van was stored was a disaster with trash and pot holes. The van was dirty inside. Also multiple warning lights were on, tire pressure, oil change and engine light.

Fayon T. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
No reviews have been submitted for this location.

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