1. Know where the trailer is on the lot. They had to search for it. 2. make it easy for dealer to see my reservation. I had to walk him through a lot of the same information I'd already given to U-Haul in making the online reservation, including he initially tried to charge me twice the reserved price.Mark G.
Customer Reviews for USA Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very nice but could have swept out the trailer.CORYDONBAYLOR B.
Customer did not leave a comment.THOMASJAMES F.
Customer did not leave a comment.SHYAMDORJE T.
Customer did not leave a comment.Michael D.
I would like someone to contact me regarding this u-haul. It is in need of new brakes it had tremendous mileage on it and the floor of this box truck got so hot it would burn your feet or make a can explode which it did. This truck has many issues and should be retired I would like to please talk to someone about it it was a miserable ride not to mention dangerous.JEANNIE B.
It was a bit difficult to get the trailer parked as the access was tight. I ended up unhooking the trailer and pushing it into place by hand. Job done, but a bit difficult. The place was hard to find because it sits behind another business on the main road. I did find it after making a circle twice.Russell D.
Customer did not leave a comment.John H.
Very helpful and friendly staff.THOMAS H.
They sent out a person with a bad back to hook up They charged me two days and 2x the insurance coverage for returning after hours No bathroom - or if there is one they didn't want me to use itTodd L.
I thought the gentleman who assisted me was very friendly, professional, and helpful. I'll rent there again when I need another trailer because of him.Jacob B.
Customer did not leave a comment.SHARI D.
Used on line drop off after hours. Quick & easy drop off. Truck parking easily accessible. Location convenient & safe for a female alone.COURTNEY K.
Customer did not leave a comment.Drake V.
Could not find our reservation, did not provide moving blankets I had requested, did not enter extra insurance I had requested. Basically as if we came with no reservation at all.Joseph T.
Customer did not leave a comment.Thomas P.
This location needs better signage. Very difficult to find off of Route 29. I tried to return using the UHaul app - horrible experience.eve S.
Have more trailers at more locations in town.Dennis B.
Customer did not leave a comment.Mohammad S.
I called Pantops location twice to ask about dropping off the trailer. They said bring it on! I did and they told me I could not leave the trailer here because it was Public parking. They referred me to another drop off place and it was closed on Tuesday!! After all these frustrations I took the trailer to the third location at US auto sales and they were great!David P.
my furniture pads were not included in the order and I Was never able to reach anyone by phone to rectify the issue.SOFIA E.
Customer did not leave a comment.gordon H.
We were told by this location our drop off site was grass valley, California. We were rerouted to Roseville, ca, 40 miles away.Maxwell P.
Price was ridiculous in Texas $300, $750 Virginia, dam rip off.KEVIN P.
Excellent service and equipment!Steven H.
Place a U-Haul sign near the street. Employees and owner were great!Donyll S.
They need better U Haul signage at the street.Edward Alexander D.
Customer did not leave a comment.Dana C.
Convenient and helpful - plus the app made things very easy.Terrel D.
Very cluttered and tight drop off. Guy was friendly and drop off was quick.Dirk S.
There are other uhaul locations that are easier to access in Charlottesville. The attendant was helpful and courteousstephen K.
Customer did not leave a comment.Barbara K.
I was really unsure of where to park the truck when I returned it. If they could just provide some sort of description in the app of where exactly to park when dropping off the truck I think I couldn't felt a little more comfortable leaving it where I did.Amy G.
Customer did not leave a comment.RAFAEL T.
It looked very busy and unorganizedDavid P.
Location is very inconvenient to get on and out of.MICHAEL G.
After-hours drop-off. Easy on/off from the main highway. Great level parking area to park trailer and plenty of room to maneuver tow vehicle. Thank you Salam for the great service!RAYNORMCCARTY S.
Terrible service. Terrible experience at checkin. Terrible experience at drop off three hours later. Then incorrect/dishonest billing shows up on credit card statement. For the record, the regional manager was involved in the counter transaction (on the phone) just to get the contract done. Personnel at the shop were totally untrained. I am expecting a refund immediately.Barry S.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Shaquita I.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.MELBA S.
Customer did not leave a comment.Ally K.
Not very helpful.Bernitta J.