Customer Reviews for Valero Route 15

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valero Route 15

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Zeeshawn A.
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Customer did not leave a comment.

Charles G.
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Customer did not leave a comment.

PAUL R.
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There was only one employee at the site, the gas station cashier, too busy to help with attaching the trailer, and only very limited moving supplies.

Randolph F.
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I guess this is a satellite location but the guy there was not helpful at all. He just told me where to drop it - didn't offer to help unhook it (didn't even come out to inspect it) and then I had a wait for him to finish his cigarette inventory before he'd check me out. I would NOT go back there.

KARL M.
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Customer did not leave a comment.

LATRICHIA H.
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My experience was indeed horrible with them. I regret it to the fullest!!!!!!!

Elizabeth Osier M.
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This location is a gas station on the side of a busy two-lane highway. I dropped off the trailer and went inside to talk to someone. They barely even talked to me, didn't check the equipment, said it would be checked in later. At least it was a quick drop-off, since I had already driven 45 minutes from my home, which has several U-haul vendors nearby. My irritation resides mostly with U-haul for forcing me to go so far out of my way to drop off the trailer. Very inconvenient when we already had so much going on with a cross-country move.

Tyrone S.
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Customer did not leave a comment.

john K.
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Not a thing. Very good experience.

Shannon M.
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Customer did not leave a comment.

Bernard G.
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Great customer service! Great location!

kolde E.
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Veronica N.
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Mary A.
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Michael H.
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Tire had a gash which I took a picture of. The chains were missing the rubber locking tabs. The worker in the gas station over charged me and when I asked why the amount was more he replied with “ YOU CAN CANCEL” . Owner tried to charge $50.00 to help back the truck to the trailer. Not hook it up but just to help guide the truck back to the center of ball. What a joke Uhaul you can do better!

Delmas R.
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Customer did not leave a comment.

William P.
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Mykayla S.
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Never met any or talked to any u haul associate. Wasn't enough parking spots for uhaul accessories. Had to park it in gravel beside location.

Greg R.
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didnt need to go inside.

Benjamin W.
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The person who checked me out was helpful in other ways but did not mention that by changing my drop off location which was only about 10 minutes away would more than double the cost of my rental (wen't from ~$32 to ~$72 before taxes, insurance, fees).

Trudy G.
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The Valero Route 15 location is the most convenient location for us. The employees there were very nice; but, there was only one person at the convenient store and he was not able to leave the store to come outside to help me. He had to call someone else to come to the location to help me get the trailer off of my truck. It was a 10-15 minute wait, but they did take care of what we needed.

Harry L.
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Need check in personnel during regular business hours

Greg R.
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Customer did not leave a comment.

Caleb L.
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Probably make sure everyone that works there actually knows how to do U-Haul check-ins. I do NOT blame the employees, i blame whoever is in charge of training them. They were as helpful as they possibly could be in this situation.

james W.
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none

Eric H.
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picked the truck up with 3/8 tank of gas and they billed me because it was not full dropped it off.

Eric W.
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The only reason I would consider this location again is the physical location being close to the house. The return date is wrong, I returned it around 7:30pm on Thursday, January 2nd. I would suggest having this location provide some form of written receipt for returns...

Colleen D.
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The person doing the rentals look like he worked at the store, not a U-Haul employee. So it's not surprising he didn't know anything about the drop off location, which was important because the receipt I got from him had just a phone number to call when I was ready to drop off the U-Haul. later, I got a text from you guys, telling me to drop off the truck at a location that was over an hour out of my way from where my end location was! Good thing my husband thought to call in to ask if we could drop it off at a closer location in Strasburg, Virginia.!

NICK L.
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Customer did not leave a comment.

Julia T.
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Great equipment and good service.

Wendy B.
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Customer did not leave a comment.

Robert P.
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Customer did not leave a comment.

craig P.
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We rented here after a much closer moving company overbooked and left us with no truck. The mileage to/from the pickup/drop-off point was 3-4 times that of the mileage we actually used to move our stuff. This alone inflated the bill nearly 50%. There should be some allowance for this.

richard T.
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Very good truck. Knowledgeable and friendly rental agent Pickup and drop off were a breeze. Lot is large to maneuver and park easily. Location is a gas/convenience store, too!

alfred L.
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Dropped off before closing time according to website. Uhaul person already left for the day. Poor cell service at location, so I couldn't use the online drop off. Gentleman working gas station told me just drop it and the uhaul guy will check next morning. I dropped off trailer in designated area and 2 weeks later received a phone call from uhaul looking for trailer. 2 weeks! First, why would it take 2 weeks if they thought they had A MISSING trailer? Secondly, we did drop the trailer off, so the uhaul guy at the gas station clearly never checked it in. So what does he even do at work all day?

lauren D.
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Customer did not leave a comment.

Shannon B.
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Dave D.
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Fast checkout process. No issues or difficulties. Trailer was clean.

Jahvonne R.
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First for all customer service was terrible no one ever came outside to hook the trailer up or to inspect if I had the trailer on the vehicle correctly first for all customer service was terrible no one ever came outside to hook the trailer up or to inspect if I had the trailer on the vehicle correctly. But that wasn't the biggest part the trailer lights did not work and I was traveling 100 miles in the dark with no tail lights. I was pulled over two time luckily the officers were understanding.

Larry R.
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Customer did not leave a comment.

Thad S.
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Vikram S.
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Rebecca E.
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Michael T.
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joseph B.
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Stop misleading customers on available inventory

Robert T.
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Not much you can do with an old gas station.

Daniel L.
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Customer did not leave a comment.

Gregory R.
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ALFRED M.
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good customer service .

Colleen G.
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Customer did not leave a comment.

Paul S.
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Had a blowout and had my own spare and used it to get to the drop off. Drop off location had no way to remove my spare. The personal there were very rude and was told it was not their problem. I'll use a different rental company next time.

Mike R.
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A little help unloading the trailer might have been nice.

Mark M.
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Customer did not leave a comment.

christine R.
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not recommend this drop off.

Deloris B.
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I reserved the truck for the Herndon/Ox Rd super center store, which is 5 miles away. And had to drive all the way to a gas station Leesburg, which was over 30 miles away. The service was fine, the U-Haul attendant was pleasant it was the inconvenience that was the problem.

Robert M.
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There is a convenient store at this site - seems they wanted to wait on everyone wanting to purchase cigarettes before me. Had to wait for someone that was able to check my hitch. This guy was friendly and knew what he was doing, but the total pick-up was about 45 minutes.

umer K.
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Every one gave me false info. More stress, extra charges and a wasted my time. Not recommending to any one and not using services again.

james S.
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Keep up the good work.

Nathan B.
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Experience was great but the cost was much too high for me to want to use UHaul again

ALEX C.
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Customer did not leave a comment.

Vern K.
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Justin M.
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Tae C.
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Just keep up the one of best customer service ever! Thanks so much.

Yolonda W.
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Customer did not leave a comment.

Kevin O.
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the trailer drained my car battery overnight

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Every was very nice and proficient !!

Scott S.
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I was given a discount to return to Leesburg, Va and not to my local UHaul. There are 3 Leesburg stores. I picked the one closest to my house. I received a text to bring it to 13232 James Monroe Hwy, LEESBURG, Va. instead. This store is not in or near Leesburg. It is in a town called Lucketts!! The rep at the store laughed and said everyone is upset when they are told it's Leesburg. I learned my lesson.

Brett B.
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Disappointed that the wrong size truck wasn't give to me and the 50 dollars was not credited back

Thomas L.
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Customer did not leave a comment.

David R.
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Trailer was dirty. Wire for lights was broken. The person who did the paperwork just said go get your trailer it's the only one out there. No help in hooking up. I had to go to a local trailer dealer and make a new wire in order to have lights that work. Cost to me $30.00

Richard S.
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Rude and didn't help me offload the trailer

JOHN M.
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Customer did not leave a comment.

Ahmad K.
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kristin G.
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Customer did not leave a comment.

Joseph J.
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I was given the paper for trailer, and was told I'm good to go hook-up. The sales representative did not come out to assist nor inspect the equipment before I left the property.

Timothy C.
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Customer did not leave a comment.

Andrew S.
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Pamela M.
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Gaston G.
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conrad G.
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Cody S.
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Customer did not leave a comment.

DIANE C.
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Zachary M.
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Customer did not leave a comment.

SEAN B.
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SEAN B.
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Navin & Sam were professional and friendly.

Daniel M.
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Everything went smoothly.

Lloyd R.
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Our representative told us that we would be able to keep the van for 3 business days while relocating...

Susan B.
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A breeze to drop off. Couldn't be happier.

Regina H.
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Customer did not leave a comment.

David E.
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Very clean and courteous!!

Mark D.
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Customer did not leave a comment.

Dennis G.
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i love how easy the rental process is. however. the truck itself is dirty and the seats gave me itch all over my body. i'm not sure if its just because of too much dirt.. or bugs (i hope not).. i hope you sanitize the truck in and out each and every use.

Bill H.
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Customer did not leave a comment.

CHRISTOPHER M.
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Had to drive 20 minutes to the location from my destination. Would have liked additional options.

Abdoolhaye I.
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Customer did not leave a comment.

Richard H.
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Customer did not leave a comment.

heidi A.
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Customer did not leave a comment.

andy K.
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First of all, this location is not really IN "Leesburg." it is neearly 14 miles north of Leesburg, above a village called Lucketts and only a couple miles from the Maryland/Virginia border. So, to be recommended to drop it off there added not "36" miles but more like 50 miles each way to my trip to return it...a major inconvenience. Any savings on my rental were negated by this added mileage, gas used, and time taken. Second, the clerks t this convenience store were not helpful at all. The one told me to park "by the truck," then - as I'm about to set the trailer down where he said, he trots out and says, "Oh, no, park over there by the other trailer." This was about 10 feet away, which made me have to re-attach the trailer to my truck and maneuver all over again...taking more time. Third, your computer system at the national call center I spoke with on Thursday indicated that there was someone waiting for this particular trailer which made it urgent for me to get there. When I got there, there was nobody waiting for the trailer and the clerks were in no real hurry to help, as they were the only two there running their convenience store. Fourth, in taking the trailer all that way, I passed at least three (3) other U-Haul places. All in all, any "favor" I was asked to do for a $23 savings on my rental was completely negated and wasted by this poor experience returning the trailer.

PHILIP T.
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Agent does not know UHaul system. Overcharged for mileage, rental for 28 days multiple months, charged different rates for different 28 day rentals. Mileage in UHaul system not accurate upon return (UHaul system showing over 1400 miles higher than actual mileage). Agent unable to resolve discrepancy.

Gabrielle S.
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Change the address of this location to where it really is which is Lucketts VA and not Leesburg VA!

No reviews have been submitted for this location.

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