Customer Reviews for Valero Route 15
(U-Haul Neighborhood Dealer)

203 reviews

13232 James Monroe Hwy   Leesburg, VA 20176

(703) 687-9945

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 2 pm - 6 pm

Services at this Location:

Contact Us

(703) 687-9945

13232 James Monroe Hwy
Leesburg, VA 20176

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 2 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Have them make a better lot to park them and better customer service if I was you all I would take the uhauls away from them was absolutely horrible location

JASON F. 
Rating:
3.0

Customer did not leave a comment.

JUSTINGREGORY C. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
1.0

I said yes, the equipment was clean and well maintained but it was not really, trailer was parked in knee deep grass and mud. Personnel never came out of the building to assist in hooking up the trailer, never explained the operation, did not have the correct trailer plug "extension" to connect to a "flat 4" connector. Poor representation of U Haul standards.

Kevin B. 
Rating:
3.0

The check engine light came on from the beginning to the end of the rental. The fuel tank was nearly empty, and required fuel relatively immediately after pick up. When the contract was closed I was erroneously charged for a MoveIn insurance I don't remember choosing at checkout. Finally there was mud all over the cab of the truck, disgusting.

Antonio Q. 
Rating:
1.0

The site did no inspection , assessment of trailer, assist or instruction with hook up. They just gave me the rental agreement and said to call u haul if questions. Toward the end of the trip I found, after poor braking, that there was NO hydraulic fluid and I had NO trailer brakes. Very poor experience for us and would NEVER recommend my pick up site and will be Leary of u haul in the future.

Brad O. 
Rating:
3.0

Customer did not leave a comment.

Zachary B. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
2.0

Make sure when scheduled for pick up that the correct person is there. The man there didn't know anything about it so had to make phone calls in order to pick up

Clair S. 
Rating:
4.0

Customer did not leave a comment.

Rene I. 
Rating:
5.0

a little awkward in that uhaul office was closed and gas station owner just wrote down info on back of receipt, but turned out perfectly!

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

Zeeshawn A. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
2.0

There was only one employee at the site, the gas station cashier, too busy to help with attaching the trailer, and only very limited moving supplies.

PAUL R. 
Rating:
2.0

I guess this is a satellite location but the guy there was not helpful at all. He just told me where to drop it - didn't offer to help unhook it (didn't even come out to inspect it) and then I had a wait for him to finish his cigarette inventory before he'd check me out. I would NOT go back there.

Randolph F. 
Rating:
4.0

Customer did not leave a comment.

KARL M. 
Rating:
1.0

My experience was indeed horrible with them. I regret it to the fullest!!!!!!!

LATRICHIA H. 
Rating:
3.0

This location is a gas station on the side of a busy two-lane highway. I dropped off the trailer and went inside to talk to someone. They barely even talked to me, didn't check the equipment, said it would be checked in later. At least it was a quick drop-off, since I had already driven 45 minutes from my home, which has several U-haul vendors nearby. My irritation resides mostly with U-haul for forcing me to go so far out of my way to drop off the trailer. Very inconvenient when we already had so much going on with a cross-country move.

Elizabeth Osier M. 
Rating:
3.0

Customer did not leave a comment.

Tyrone S. 
Rating:
5.0

Not a thing. Very good experience.

john K. 
Rating:
4.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Great customer service! Great location!

Bernard G. 
Rating:
4.0

Customer did not leave a comment.

kolde E. 
Rating:
4.0

Customer did not leave a comment.

Veronica N. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
1.0

Tire had a gash which I took a picture of. The chains were missing the rubber locking tabs. The worker in the gas station over charged me and when I asked why the amount was more he replied with “ YOU CAN CANCEL” . Owner tried to charge $50.00 to help back the truck to the trailer. Not hook it up but just to help guide the truck back to the center of ball. What a joke Uhaul you can do better!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Delmas R. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Never met any or talked to any u haul associate. Wasn't enough parking spots for uhaul accessories. Had to park it in gravel beside location.

Mykayla S. 
Rating:
4.0

didnt need to go inside.

Greg R. 
Rating:
3.0

The person who checked me out was helpful in other ways but did not mention that by changing my drop off location which was only about 10 minutes away would more than double the cost of my rental (wen't from ~$32 to ~$72 before taxes, insurance, fees).

Benjamin W. 
Rating:
3.0

The Valero Route 15 location is the most convenient location for us. The employees there were very nice; but, there was only one person at the convenient store and he was not able to leave the store to come outside to help me. He had to call someone else to come to the location to help me get the trailer off of my truck. It was a 10-15 minute wait, but they did take care of what we needed.

Trudy G. 
Rating:
3.0

Need check in personnel during regular business hours

Harry L. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
3.0

Probably make sure everyone that works there actually knows how to do U-Haul check-ins. I do NOT blame the employees, i blame whoever is in charge of training them. They were as helpful as they possibly could be in this situation.

Caleb L. 
Rating:
5.0

none

james W. 
Rating:
1.0

picked the truck up with 3/8 tank of gas and they billed me because it was not full dropped it off.

Eric H. 
Rating:
1.0

The only reason I would consider this location again is the physical location being close to the house. The return date is wrong, I returned it around 7:30pm on Thursday, January 2nd. I would suggest having this location provide some form of written receipt for returns...

Eric W. 
Rating:
3.0

The person doing the rentals look like he worked at the store, not a U-Haul employee. So it's not surprising he didn't know anything about the drop off location, which was important because the receipt I got from him had just a phone number to call when I was ready to drop off the U-Haul. later, I got a text from you guys, telling me to drop off the truck at a location that was over an hour out of my way from where my end location was! Good thing my husband thought to call in to ask if we could drop it off at a closer location in Strasburg, Virginia.!

Colleen D. 
Rating:
4.0

Customer did not leave a comment.

NICK L. 
Rating:
5.0

Great equipment and good service.

Julia T. 
Rating:
1.0

Customer did not leave a comment.

Wendy B. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

We rented here after a much closer moving company overbooked and left us with no truck. The mileage to/from the pickup/drop-off point was 3-4 times that of the mileage we actually used to move our stuff. This alone inflated the bill nearly 50%. There should be some allowance for this.

craig P. 
Rating:
5.0

Very good truck. Knowledgeable and friendly rental agent Pickup and drop off were a breeze. Lot is large to maneuver and park easily. Location is a gas/convenience store, too!

richard T. 
Rating:
1.0

Dropped off before closing time according to website. Uhaul person already left for the day. Poor cell service at location, so I couldn't use the online drop off. Gentleman working gas station told me just drop it and the uhaul guy will check next morning. I dropped off trailer in designated area and 2 weeks later received a phone call from uhaul looking for trailer. 2 weeks! First, why would it take 2 weeks if they thought they had A MISSING trailer? Secondly, we did drop the trailer off, so the uhaul guy at the gas station clearly never checked it in. So what does he even do at work all day?

alfred L. 
Rating:
5.0

Customer did not leave a comment.

lauren D. 
Rating:
2.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Fast checkout process. No issues or difficulties. Trailer was clean.

Dave D. 
Rating:
1.0

First for all customer service was terrible no one ever came outside to hook the trailer up or to inspect if I had the trailer on the vehicle correctly first for all customer service was terrible no one ever came outside to hook the trailer up or to inspect if I had the trailer on the vehicle correctly. But that wasn't the biggest part the trailer lights did not work and I was traveling 100 miles in the dark with no tail lights. I was pulled over two time luckily the officers were understanding.

Jahvonne R. 
Rating:
3.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Thad S. 
Rating:
4.0

Customer did not leave a comment.

Vikram S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Stop misleading customers on available inventory

joseph B. 
Rating:
2.0

Not much you can do with an old gas station.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

good customer service .

ALFRED M. 
Rating:
3.0

Customer did not leave a comment.

Colleen G. 
Rating:
1.0

Had a blowout and had my own spare and used it to get to the drop off. Drop off location had no way to remove my spare. The personal there were very rude and was told it was not their problem. I'll use a different rental company next time.

Paul S. 
Rating:
3.0

A little help unloading the trailer might have been nice.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
2.0

not recommend this drop off.

christine R. 
Rating:
2.0

I reserved the truck for the Herndon/Ox Rd super center store, which is 5 miles away. And had to drive all the way to a gas station Leesburg, which was over 30 miles away. The service was fine, the U-Haul attendant was pleasant it was the inconvenience that was the problem.

Deloris B. 
Rating:
2.0

There is a convenient store at this site - seems they wanted to wait on everyone wanting to purchase cigarettes before me. Had to wait for someone that was able to check my hitch. This guy was friendly and knew what he was doing, but the total pick-up was about 45 minutes.

Robert M. 
Rating:
1.0

Every one gave me false info. More stress, extra charges and a wasted my time. Not recommending to any one and not using services again.

umer K. 
Rating:
5.0

Keep up the good work.

james S. 
Rating:
5.0

Experience was great but the cost was much too high for me to want to use UHaul again

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

ALEX C. 
Rating:
3.0

Customer did not leave a comment.

Vern K. 
Rating:
2.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Just keep up the one of best customer service ever! Thanks so much.

Tae C. 
Rating:
4.0

Customer did not leave a comment.

Yolonda W. 
Rating:
5.0

the trailer drained my car battery overnight

Kevin O. 
Rating:
4.0

Every was very nice and proficient !!

Rating:
5.0

I was given a discount to return to Leesburg, Va and not to my local UHaul. There are 3 Leesburg stores. I picked the one closest to my house. I received a text to bring it to 13232 James Monroe Hwy, LEESBURG, Va. instead. This store is not in or near Leesburg. It is in a town called Lucketts!! The rep at the store laughed and said everyone is upset when they are told it's Leesburg. I learned my lesson.

Scott S. 
Rating:
3.0

Disappointed that the wrong size truck wasn't give to me and the 50 dollars was not credited back

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
1.0

Trailer was dirty. Wire for lights was broken. The person who did the paperwork just said go get your trailer it's the only one out there. No help in hooking up. I had to go to a local trailer dealer and make a new wire in order to have lights that work. Cost to me $30.00

David R. 
Rating:
1.0

Rude and didn't help me offload the trailer

Richard S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Ahmad K. 
Rating:
4.0

Customer did not leave a comment.

kristin G. 
Rating:
1.0

I was given the paper for trailer, and was told I'm good to go hook-up. The sales representative did not come out to assist nor inspect the equipment before I left the property.

Joseph J. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Gaston G. 
Rating:
4.0

Customer did not leave a comment.

conrad G. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
4.0

Customer did not leave a comment.

DIANE C. 
Rating:
4.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Navin & Sam were professional and friendly.

SEAN B. 
Rating:
5.0

Everything went smoothly.

Daniel M. 
Rating:
4.0

Our representative told us that we would be able to keep the van for 3 business days while relocating...

Lloyd R. 
Rating:
5.0

A breeze to drop off. Couldn't be happier.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

Regina H. 
No reviews have been submitted for this location.

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