Customer Reviews for Village Pack N Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Village Pack N Ship

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DARRYL M.
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Customer did not leave a comment.

LEONARD N.
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Good job

Kim S.
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Customer did not leave a comment.

Rachel B.
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Be more personable. Was barely spoken to. I had to consistently ask what was next.

ROBERT E.
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Very Good service

Doug S.
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Customer did not leave a comment.

STEPHEN N.
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Did a wonderful job, in and out in 5 minutes

Gary W.
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Staff confirmed the charges to me that was consistent. Staff was also very polite.

Karen O.
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Wasn't sure where to park.

SUZANNE MARIE H.
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Customer did not leave a comment.

RAMI A.
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DAVID F.
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Tee G.
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When someone is backing up to hook up a trailer they need someone to guide them not just stand there and let them hit the trailer and destroy there bumber

Ephigenia P.
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Very nice and pleasant employees. They made it an easy and smooth process.

JOSHUA K.
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Customer did not leave a comment.

DAWN V.
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Windows needed to be cleaned. There was a film on the inside.

Jason S.
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Angelina G.
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DARYL S.
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John M.
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Where do I get one of your carhaulers lol I want...

Mark K.
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Would go to another location!

gail E.
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As far as I am concerned the rental process was very fast and easy. The equipment was in very good and clean condition

Kevin K.
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Very friendly, quick service!!

Tim N.
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Robert D.
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Raven H.
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RACHAEL G.
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dennis M.
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Terrie C.
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Make sure equipment is in good condition. Not an hour on the road and one of the tires blew on the trailer. I waited 3 hours on the interstate for someone to come. When the gentleman arrived he said they got the call 90 minutes ago - so that means they DIDN'T EVEN CALL until I'd been sitting for 90 minutes and made a 2nd call in.

Adam G.
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The guy runs the place is quiet and the equipment is already ready to use... I've rented from him probably a dozen times always been good to me...

Debbie W.
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Customer did not leave a comment.

Olivia X.
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Dale K.
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I was charged for an extra day of rental and insurance of witch I was told l could return the truck on September 4 with no extra charge.maybe next time I'll use Penske

Mike S.
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Came out to meet us, took care of the drop off procedure and explained additional charges.

Kari T.
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SHIRLEY C.
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mary B.
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Mark W.
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Very efficient.

Mikayla K.
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Richard M.
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awesome customer service and speedy check in and check out!!

Caroline K.
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Peter G.
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Kristine R.
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Terrible experience picking up the uhaul. It took over an hour and a half, very disappointing.

Gabriel T.
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Customer did not leave a comment.

Sherri S.
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Quite possibly the worst experience I have ever had renting. No one on duty that could help and the steps that had to be done on the smart phone should have mostly been done prior to pickup but was not an option. 30 minutes trying to perform necessary steps in sun glare and knowing there were time constraints I needed to meet. Just terrible. And if I don't get a refund for unused estimated miles, I will be contacting corporate office to tell them how unhappy I am.

Lisa T.
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Include a hand truck at no charge.

John K.
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Very helpful and easy to work with contacted Uhaul main office to assist with a difference in the price I seen on line and what the computer was showing both worked it out quickly and satisfactorily to help me the customer out.

Patrick M.
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We used your 24/7 app. We had problems with that. We ultimately were able to take the van, but we weren't sure our pictures of some already present damage to the back doors uploaded(still don't know). I tried to call and online chat, but held for more than 15 mins for both and never spoke/chatted with anyone. Returning the van was easier, but I won't use the 24/7 pick up again.

BOBAN R.
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SYED K.
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Jason G.
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Eric S.
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TROY B.
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KEEP UP THE GOOD WORK. Already convenient and cooperative.

JuDee F.
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Customer did not leave a comment.

Claudia M.
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I guess your contactless checkin also makes your customer service go down to nothing. While not rude, being given a key to a truck and a dolly left in the store lobby and then having to find the truck #, pull the truck away from the wall to be able to put the equipment in the truck is just sad to me. Since I comleted the online checkin and confirmed my pickup time the truck should have been ready for me, equipment loaded. The checkout However was very pleasant. Never the less, I wont be going to this location again.

Erin B.
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Mark L.
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Excellent ecperience

MARY B.
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Customer did not leave a comment.

Vincent K.
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Returning was fast and easy. End up putting more gas then the required level but did not get a credit so that was a bummer.

MURAD H.
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good service

KEVIN H.
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Nothing very nice ok

Marc N.
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Customer did not leave a comment.

Josh W.
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Peter R.
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Melissa K.
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First, when we got there, no one was manning the desk and we had to yell for someone to come to the front. Then, when I asked if I could add another driver to my order, I was told that was all done through the app. However, I was unaware as to how to get to the app and the person "helping" me was not willing to explain how or where to go for the app. Second, after I checked out, I asked if there was any paperwork, he said that it was all done through the app. Again, no idea how to get to the app. I had to figure that out for my self. Before I walked away, he "reminded" me that if I returned the truck after hours I would be charged a $20 convenience fee. Which makes no sense considering everything is done on the app. My rental was for 6 hours and I picked up the truck around noon. They close at 5:30p. When I finally got to the truck, the truck had under half a tank of gas. When I returned the truck, the same thing happened as when I first got there. I had to yell for someone to come to the front. I told him I was returning the truck. He goes, "I will come check the truck in." When he looked at the gas, he said I was short and that there would be a $4 dollar charge. I explained to him that when I got the truck it was under half a tank and that I marked that on check out. He said that wasn't possible. I also told him that I put $20 worth of gas in the truck which was 10 gallons. He did not believe me. He said, "you only went 10 miles?" I said, "yes. Give or take." When I got my bill, it was written that I went 23.5 miles and I was charged for the full 23.5 miles. When I did my calculations, I only went about 13 miles. I will NEVER do business here again. If this is how they run their business by cheating people, I don't want anything to do with them. I felt like all they cared about was getting my money and nothing else. My advice, go somewhere else. I have been trying to email them but they will not return any emails. Now I will start calling.

THOMAS A.
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Customer did not leave a comment.

Timothy J.
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Kaeleigh Z.
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Derek L.
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Stephanie P.
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Dan G.
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James S.
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Steve V.
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I felt the owner Gary was excellent and cared about me!

Michael G.
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Everything went very well. I see no reason to suggest improvement.

Ruth Z.
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The app to pick up the truck off hours failed to work. The associate who was there, when the store opened was not very friendly or understanding.

Don S.
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The only driving issue, was the muffler needs to be replaced. It was a very loud drive, irritating. Otherwise clean and convenient location.

Adam E.
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Customer did not leave a comment.

Linda L.
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David W.
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Mark M.
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Gary is very easy to work with.

Kyle N.
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michael W.
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KENDRA S.
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Was told I could wait “a while” if I wanted help because the man running the uhaul was also running a batting cage, or I could use the app and “figure it out.”

William P.
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Gary was professional, thorough, and a nice guy. Definitely worth it and I'll use them again if needed

DANIEL C.
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Customer did not leave a comment.

Courtney R.
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The people working there were very nice and will work with you :) very convenient!

Joseph R.
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Everything was great. The equipment was in top notch condition and performed well during the one-way rental. Gary the site manager was very helpful over the phone when making the reservation. He was also very cordial and professional when picking up the rental trailer.

THOMAS M.
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Tow Dolly did not have a safety on the ball tightener had to use channel pliers at every stop to tighten Poor safety measures. Good we knew how to deal with it.

TYLER S.
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Gary was extremely helpful even when the location was closed! He helped me with everything!

Francisco M.
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U-haul employee was unprofessional and rude.

ELIZABETH C.
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I was charged extra for “after hours”. I was told I would not be charged more than the initial fee and that I had until noon the following day. My rented U haul was returned by midnight. You guys are thieves . I want my money back. My cell number is 9499101214 and I want you to call me about this.

Jim K.
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Customer did not leave a comment.

Marc N.
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DANIEL C.
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Customer did not leave a comment.

JOSEPH Z.
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Another great moving experience from Gary at Uhaul. He helped me out in a pinch. Much appreciated

JAMES M.
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Everything was great. Fast and easy.

CORY H.
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Excellent! Easy to book. Answered all my questions directly. Simple pickup and drop off. Would recommend this location to anyone.

Troy B.
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Customer did not leave a comment.

Delbert G.
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Customer did not leave a comment.

ROBERT H.
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The issue first started when I had requested to pick up the trailer at a location only about 3 miles from where I lived. I was contacted the day before the pick up that I needed to drive 25 minutes and 12 miles to go to this location to pick up this trailer. The office was gross and not well maintained. The gentlemen had zero customer service skills and was extremely slow at processing any information - it would have been much faster to just do the pick-up process on my phone. But I wanted to deal with a person.

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